Quite possibly the worst business I have ever dealt with. I've never written a Google review…read morebefore, but the negligence, lack of communication, and incompetence here were so extreme that I feel obligated to warn others. I brought my car in after a minor accident to repair a few scratches. My insurance issued payment the first day they had my vehicle. Despite this, they claimed they hadn't received the check and delayed starting work for two weeks -- even though my insurance agent confirmed it had been cashed just days after it was sent. After finally beginning the repair, it took another two weeks to complete what should have been a simple job. A full month later, with virtually no communication, my car was finally ready for pickup. When we arrived, an employee discreetly attempted to charge the battery before handing the car over. What they failed to disclose was that they had completely drained it. The car drove home, but the next day it would not start and displayed a major system warning -- issues that never existed prior to bringing it in. I reached out multiple times with photos and received no response. However, they had no problem repeatedly texting me asking for a review. To make matters worse, my car now has scratches that were not there before, my personal air freshener was thrown away and replaced with a cheap promotional one, and the interior was returned dirty. It's also concerning that while their Google rating appears high, their Yelp rating sits around three stars. Given my experience -- and even a local AutoZone employee mentioning that customers frequently come in after issues with this shop -- it makes you question the consistency of those positive reviews. Between the dishonesty, lack of communication, and refusal to take accountability, this was an incredibly frustrating experience. I would not recommend this business.

We had such a great experience with Af collision they made working with insurance a breeze. We will…read moredefinitely be using them again!

Rocky Mountain exceeded my expectationa, working with the insurance day after day and keeping me…read moreupdated. they made sure the job was done well and efficiently as possible. they installed the correct parts and the best parts for my vehicle. Garret answered all of my questions and had exceptional customer service. I will definitely be going back!

This was our second time using RMC. Just as the first time we were treated kindly and so fairly…read more They do a fabulous job and quickly. No need to look anywhere else! These guys are the real deal! Highly recommend!

Just had my second repair done at Sav-Mor Auto Clinic. These guys are master mechanics. They fixed…read moremy serpentine belt tensioner, repaired a fluid leak at put two new tires on the front end--including a full four tire alignment and balance. I will continue using Sav-Mor for my repair needs.

THANK YOU for being "HONEST and having INTEGRITY"…read more Just want to give a quick shout out to the Sav-Mor Auto Clinic, especially Alex who is the one who helped me. Being from out of town on a limited time schedule to get the car fixed I turned to AAA for assistance and found this shop on the AAA certified auto repair listings. I decided to go with them because of their high ratings/reviews. My daughter has a 2000 Toyota Echo and she has been having problems with the brake lights staying on once the car was turned off. Each time she arrived at her destination she would have to disconnect the fuse under the dash board or her car would be dead when she returned. I called the shop when they opened this morning, explained the situation, and was asked to drop the car off to be inspected. When I arrived Alex is the one who greeted me, remembered the conversation we had on the phone earlier. After the paperwork was completed he explained the process, the estimated cost for that specific issue but also made sure that I was aware the cost would be different if that wasn't the issue and the diagnostic showed something different. I let Alex know I was staying at the hotel down the street, which was a little over 3 miles away, and would be walking to/from the shop. When he heard the situation he offered to drop me off/pick me up but I declined... it's a beautiful day outside plus it would give me time to talk on the phone with my kiddos. I was on my walk back with less than 10 min to my destination when he called stating my car was fixed and ready to be picked up. He explained that the issue in question looked like it had a fairly new part and only needed to be adjusted properly; once they did it the problem resolved. When I got back to the shop I was greeted by Whitney and to my surprise the invoice read $0.00. He did not try to charge me for a new part, or upsell anything. As it turns out, my son who is not mechanically inclined did change the part about 9 months prior and the issue has been happening since then, so my daughter inherited the issue when she got the car. If you need work honest work done on your car at a reasonable price, look no further because Sav-Mor Auto Clinic is the shop to go!!! Thank you again :)

Todd has probably the worst customer service that I have ever experienced He was so rude. I would…read morenot take your Mercedes here

Todd is great and fixed my car up quickly , was easy to get scheduled and kept me informed…read morethroughout the repair

These guys are life savers. My daughter got a flat. Went…read moredown to change it. It had a locking lug nut. Went to auto parts store and got some sort of stripper. No dice. It could not budge the nut. The Honda dealer will not let you loan the nut key. Not paying to tow the car there. Roadside assistance could not remove the nut. Called Burt brothers. Steve sent Justine out to get the nut off and put on the spare. Free of charge. Who does that anymore? These guys get 10 stars if I could. Drove to their shop and they got my car right in to replace the blown out tire. I highly recommend this business.

The wife took the SUV in to fix some issues. It needed to go back for another look and the team we…read moreso helpful and considerate of her time. They did a great job at all repairs and the car is running like a champ. We feel this is a shop we can trust.

We bought a used car in Orem, but needed a local mechanic to check it out before pulling the…read moretrigger. I had a mechanic who I liked during my BYU days a while back, but they were too busy, so I asked them for a recommendation of who would be good and honest. Immediately they recommended EP Auto. Now I know why. It was like having a super helpful grandfather who happens to be a mechanic. He was busy too, but still he squeezed us in, looked it over, and helped us to feel good about our purchase. And then he didn't even charge us! Now I wish that I lived near Orem just to give this guy some of my money because he was just so darn nice. Thank you so much!

I'm so happy to had found this great auto mechanics shop. Mike is so helpful and efficient. They…read morewere so busy and Eric lead the efforts. Clear, precise, and honest. My whole family will start using this place.. Very happy!!!

Went to Mitch with an air conditioning issue during a heat wave this week. I called in the…read moreafternoon and was able to get an appointment the next morning. He accurately diagnosed the issue and fixed the problem for a reasonable cost. He was not overbooked and I waited only 90 mins for the repair. While there I spoke to a young woman who has been going to Mitch for 3 years after being treated unfairly by other shops. We are from MA however my son lives in Orem and plans to have Mitch look at an issue he has with another car.

This is our second time visiting with Mitch , the last time was 4 years ago…read more What a Tremendous experience. Everyone there is So Kind and knowledgeable. The issue we thought we had - bad starter, was quickly diagnosed by Mitch as a faulty Fuel Pressure Regulator. He told us that had we not come in, our SUV could have caught on fire as there was a fuel leak. Mitch again treated us like we were longtime regular customers, and He and his Team had us repaired and out in an hour. DON'T GO ANYWHERE ELSE FOR YOUR REPAIRS !! You will miss out on a Kind , knowledgeable , experienced and efficient Service opportunity. Too bad we live in So Cal, ....our loss !!!

I was in need of transmission work and the yelp reviews pointed me to this shop. My experience:…read more Website states "walk-ins welcome" -- not really! Callback for a quote? Nope (twice)! I do know if the work is satisfactory. Didn't get that far.

Vince and Yvonne run an honest, excellent business! I thought my trans was going out. Vince…read morecorrectly diagnosed a worn front differential and a broken motor mount. They located for me a used part from a salvage yard and my Escalade is back in my hands running better habit has all year. Also, his diagnosis was no charge. Patronize these people!