They did an amazing job on our jeep Wrangler and they were excellent with communication. Braden was a real professional and made everything feel very easy, almost enjoyable. Would absolutely recommend caliber and Provo to anybody. read more

Caliber Collision - Body Shops Near Me - Provo, Utah

Someone hit me, and their insurance recommended getting the damages in my car estimated here. When I first arrived, I had to wait for 20 minutes to have someone come and estimate my vehicle. After 15 minutes of taking pictures and asking me unnecessary questions, I was told I would receive the estimate via email that same day. 3 days went by, and I didn't hear back, so I went back to the store to see what's going on. When I arrived, I was told it will be another 2 days due to the fact that the guy who estimated my car didn't finish the report and is "a little behind." This seems more than a little, especially since in the past, at other collision repair shops, I have gotten the estimate minutes after the pictures being taken. They even were nice to print it. But not Caliber Collision. The people at this store are highly inefficient and rude. read more

They were stellar. I had no expectations going in, but when we went to pick our car up they explained everything they'd done in painstaking precision. Our damage was being paid for by the other person's insurance so we didn't have to pay anything so don't know about that side of the business. But our car looked like new. read more

Our Service Advisor, William Heck, took very good care of us from the moment I arrived at their shop until the time we picked the car up, texting me almost daily with the repair status. They finished the job about a week ahead of schedule, and the repair work that was done is beautiful! They worked very closely with Progressive Insurance to get the approval, and also with Enterprise Rent-A-Car. Seamless process overall. read more

The service adviser kept us informed of the progress of the car which was very nice. Communication is important and they were great at it! They reviewed the paperwork with us and also allowed us to inspect the car. When we picked up the vehicle, it was clean and shiny! read more

Austin took such great care of us! Our car looked great at the end and they really tried to work with our budget.

If possible, go elsewhere!!! I had a smash and grab breaking my brand new 2025 Kia back passenger window and causing a few scratches and my inner door panel was damaged. My insurance company referred us to the Provo Caliber Collision. I was told they got precedence there and would move me to the front to get my repair done. I took my car over June 30th by 7:30 AM to make sure it was there first thing in the morning. They had it until July 3rd claiming they were waiting for the insurance company to approve the window. The insurance company said it was already approved. They were having trouble getting the door panel. I told them I was not willing to leave it over the 4th of July weekend! When I went to pick it up, they had caused more damage . They damaged the side panels, they obviously didn't care, and they caused additional paint scratches that wasn't previously there. Then the part of the paint they fixed looked horrible and had a haze of buildup on it. Then I found glass still in my car and a strange white powder on things. I was extremely mad. They said they'd take care of it once the other parts came. 7/18 I get a text from an Austin saying the parts should be there Friday. With no text or contact I called Caliber Collision the following Tues to find out apparently Austin has quit. They finally got someone else to handle our Kia. 7/31 I had left a message and wasn't getting a call back. I was transferred to Devyn. He asked for me to send pictures of the damage they had done. Which I immediately took and emailed them. Left a message 8/1 I never received a call back. 8/5 called and no one answered and was transferred to a corporate employee. I told him what was going on and Amon said he would get ahold of Provo and I was hung up on. 30 minutes later I did receive a call back from Devyn. He said they did have the interior door panel and could put it on. So we scheduled for me to come over at 8 to put it on. I was there 8-10:03, they came out at 9:45 and showed me a picture of the door panel being wrong. Devyn thought he would ask if I wanted the correct one....YES, I want the one that matches!!! 8/14 I got a text message from Devyn that my Hyundai parts were tracked down. I texted that it was a Kia. He said it was another customers Hyundai and the parts he ordered are Kia. They should be here on the 18th. That date passes and no call or text. 8/26 I texted Devyn to see if my parts came in. There was no response. 8/29 I call Caliber Collision Devyn said most the parts are there and the 4th part should be there that day. After checking it was there, I told him I could bring it in next Friday (I live 30 minutes away) .I ran over Friday 9/5 8:50 AM to get all the things done. Devyn said that there was something wrong with getting the paint guys to do the paint so he said he'd need to keep it over the weekend and maybe the painters could come in on Saturday and get it done. Devyn said they'd need it until Monday and offered to take my husband and I home. Well my car has a fun APP and I could see it's location all weekend. It didn't move Fri-Mon until Monday around 10 am. They did nothing but let it sit there Friday. 9/8 I received a text from Devyn that it looked like it would be done around 3. I waited until 4 and called them. Devyn had stepped out and they would give him a message. Devyn called me back at 4:54 telling me my car won't be done until tomorrow. I NEED my car!!! I will never go here again. I have been very reasonable and nice, but that has come to an end. I have to drive for work and not having my car has put a burden on things. I do not know how they stay in business practicing this way! I will NEVER return here!! read more

Caliber exceeded expectations even though Geico failed at being a reputable insurance company. Austin was awesome and got my jeep back together w zero issues!!! THANK YOU AGAIN Austin to you and your team :) read more

I was really happy with my first experience with this body shop. Someone side swiped me, and Caliber Collision was fair in price, quickly finished my vehicle, and left it looking brand new. William was very communicative, helpful and willing to go above and beyond. He is a wonderful advisor and a wonderful asset to Caliber Collision. I'll definitely call them for any future repairs. read more

Left the inside of our vehicle a mess. Can't believe a manager would allow a vehicle to leave this way. read more

Caliber Collision - How the inside was left after fixing the door. - Body Shops Near Me - Provo, Utah

Wow ! What a great place ! I needed my truck bed repaired and painted so today I stopped in for an estimate. I checked out the shop area . It was so clean and organized . I checked out a few of there finished vehicles and the repair and paint work couldn't have been better . I was so impressed with the Manager Clint and Shari , they where both so nice , thorough and accommodating that I dropped it off with them . I know they will do a great job read more

I had my WRX fixed IN 2021. The bumper color did not match like I wanted. They said to let it go for a couple weeks and if I wanted it done, they would repaint it. The first week, a plastic piece they had replace on the bumper, fell out. I reported it and they said that they would order another piece and replace it. I said that I wanted to get the bumper re-painted at the time they replaced the plastic piece. They told me over and over and over that the piece had been ordered and even told me the piece was in but when I went to bring the car in, they said the plastic piece could not be found and would order it again. I would call back every month and continually get different stories with a promise that they would call me when the part came in. I am sure that it was on purpose so they did not have to repaint the bumper. I finally sold the car and gave the new buyer a $500 discount to compensate for the bumper color and part missing. WILL NEVER USE CALIBER AGAIN!!!! read more

My family and I had a minor fender bender and were pretty bummed about it. Honestly, this place is awesome. They made dealing with our first car crash a breeze, from arranging a rental car pickup to offering us the best customer service I have ever experienced when it comes to car service. I never once had to deal with my insurance - they did it on our behalf. My parents also do not speak fluent English, but were able to understand everything and ask questions by themselves, as the team here was understanding and gave 110% to understand them. The car was even cleaner when we picked it up than when we left it there! We are very appreciative of Caliber Collision and recommend it to anyone in the area. read more