We came to cascade based off the reviews. They had high ones, seemed to do their job right, even…read moreget your car done early. We had high hopes, and boy were we so wrong. The communication started good, but cascade delayed it a week because they didn't follow up with my insurance on a quote. They asked me to call the insurance to figure out what the hold up was. I had to take time out of work to call my insurance and figure out what the hold up was. I got it expedited to cascade because of how much they dragged their feet. Just to learn that the estimator from cascade didn't include the tow bill in the first estimate to my insurance, so then we had to wait another couple of days to get that processed. And then they finally were able to start the process of buying the parts for my car. They say that the take care of the details, but don't be fooled. You'll have to micromanage them just to make sure things are done and someone is actually caring to get your car done. On July 12, they texted us and said "hi ___ we are nearing completion. We will text you if there are any delays" and then later that day they said that they are waiting for a hood hinge. and are still on track for the pick up date. (July 20th). We got a text on July 20th, the day we were supposed to pick it up, that they didn't order a headlight assembly kit. They got the assembly kit and said that they wouldn't get to my car that day. They aren't prioritizing due dates they missed, they just working on other peoples cars and ignoring the people who are waiting for their car. They confirmed with us on the 26th that the part came in and they said "we wouldn't have time to get to it today. Hopefully tomorrow". They said they were nearing completion on the 12th. How do you say you're assembling the car for 8 days, just to say you didn't order something. It does not take 8 days of assembly to figure out you don't have parts. That means you were just sitting on my car not working on it. Therefore, delaying the expected pick up date. Like, what were you doing with my car? That is absolutely ridiculous because of something your team didn't do. You should be checking inventory prior to assembling the car instead of delaying it TWICE due to you having a negligent staff. I then got a call after we picked up our car saying we have to come back down due to forgetting to put a sticker on my car. This place isn't close to my house, so it would be very out of my way to go get that out on, just to turn around and come back home. I have no reason to go back down there. Don't go to cascade, save your time and go to a real repair shop. On the bright side, cascade should be happy that their have Heidi, because she is the best employee they got. She was so patient and so kind to us. Unfortunate that the rest of the staff isn't like Heidi.

i took my car in to fix the door and when I got it back they had messed up the dashboard to where…read moreit didn't turn off when I turned my car off. They were rude when I called about it and claimed they never touched the dash even though it turned off time the day I took it in. They told me my options were to bring back to them (ya right) or take it to a dealer where they can determine who's at fault. so unprofessional and unhelpful. I will never take my car back nor recommend this business to anyone who wants their car worked on by professionals.

The repair took longer than I had hoped for but once completed, I was beyond thrilled with the…read moreresults. These guys are clearly perfectionists that I highly recommend. I took my vehicle to several places in Utah County and SLC and their quote beat the others by a couple thousand dollars so I'm glad I chose them in the end. We did end up paying a little over what we were quoted for extra parts but to be expected and WORTH it. I'll definitely be using them for all body work in the future. Thanks Staci and crew.

I came in for a fix on my drivers side and the service was amazing! These people are so kind and…read morewe're so patient with me! I had to change my appointment a couple of times and they were so accommodating!

Its hard to find a good honest mechanic, Luckily Bradford Auto is one of them. They always are up…read morefront with everything and you don't have to worry about them pulling sneaky up charges or adding unnecessary work. If you want repairs done right, with a fair price I definitely recommend using Bradford

I literally cannot express how grateful I am for the owner of this shop!! He's SO honest and takes…read moreincredible care of his customers! He treats people like family. I've been to auto shops all across the country and nothing compares to the service this shop provides. Most auto shops take advantage of you but Bradford Auto tells you straight up what is needed and necessary and doesn't have any surprise costs. I'd give 10 stars if I could!!!!

Love, love, love Jake's Automotive and his crew. Have had several repairs done here, emissions…read moretesting and registration, and pre-purchase vehicle inspections and always have had a great experience with them. They've let me look at the underside of the vehicle and explained in detail needed repairs, or potential issues with a couple of vans I was considering buying. They've also declined to do unneeded services I asked about when it doesn't look like the car needs it yet. I particularly appreciate the mechanics not talking to me like a toddler about car repairs just because I'm a girl, as has happened to me a few times at other shops.

Went in mostly because my heater wasn't heating. It blew air just fine but wasn't hot. Paid 150 for…read morethem to say the heater is hot and headgaskets are blown. It'll be 6 grand. Had nothing to do with my issues and was 2-3x the actual cost of what if should be. Glad I didn't get the service I'll never be going back

Sometimes a review doesn't have to be a page long. Sorry Yelp you know I love you but in this case,…read moreI'm keeping it simple. Got rear-ended. Other insurer accepted 100% liability. I love our Telluride and take very good care of it so although it was minor damage, it stung. Picked this place on reviews and was not disappointed. Fast, on time completion and friendly staff. My car was clean and smelled amazing. Of course no one wants to end up at an auto body shop due to damage but if you find it necessary, go with these guys.

I called them last summer because the front bumper of my car was falling off. It had steadily…read morebecome less and less secure since I bought it 12 years ago. I didn't need a new bumper; I just needed it attached securely. They said their process required them to install a new bumper; I said fine; whatever. Then, just a few months (not even years) later, it started coming really loose on one side. When I called them, they said it was because the fender was bent so they couldn't securely attach it. Why didn't they think to tell me that initially, when it mattered? I tried to get my money back, including filing a dispute on my credit card, but they won't budge. I don't know what it is with this location. 20 years ago, I used Unique in Salt Lake Valley and they took excellent care of me. Whenever we need work done at this SS location, they charge us up the yin-yang and for some reason, it always takes 50-100% longer than the time they quote us. Due to this, we will never use them again. It's sad because we like to support our local businesses, and we've had a great experience with Enterprise next door - no complaints - but I can't support this one.

Great place. We have family that drives up from St. George to get work done here…read more I live out of state and dealt with them over the phone on our daughter's car. They diagnosed the issue. Gave me a call. Told me what the problem was and recommended I get rid of it rather than fix it. That level of honesty will save me loads of headache and money. Honesty over bilking a customer, that's a good auto shop.

My experience with them was a stressful one, but it wasn't their fault at all. They did their very…read morebest to communicate with me when I wasn't easy to reach, and wouldn't do a single thing to my car, no matter what the diagnosis was, until I fully consented to that work being done and paying for it. It took a little longer than I was expecting, but they were still kind the whole time and crystal clear about what I was paying for and why. I'm not sure how much it would be at another place to replace all the brake pads and 2 rotors of an SUV, but my total ended up being around $850!

Was quoted 19 grand by a shop local to me in ogden for a engine replacement, the crew at Queen Bee…read moreAuto was very highly recommended to me. I drove my vehicle from Ogden to Provo and had it serviced and repaired by the crew at Queen Bee. Ended up being a oil sensor and a motor mount and was out the door for under a grand. Would very highly recommended great service

These guys are awesome, always great to work with! Would highly recommend Queen Bee.read more

Did body work and painting on two cars. Always first rate, af a reasonable price. Ram and BMW…read more Minor body work and paint matching.

Very pleasant people that work there the work they did on my rusted undercarriage was perfect…read more University Collision will be my place to go for any body repair or rust removal.