Everything about this place is amazing!! I've been coming since January and couldn't imagine going…read moreto another nail salon. Amazing staff, amazing service, and amazing drinks. 10/10!!

I apologize for the long post in advance...lol. I have been coming here for over a yr and had…read morepreviously had nothing but good experiences. I only allow Sara to do my nails. She deserves 5+ stars. There is a male who is either the mgr or owner. He was the first one to start treating me poorly. I had to return due to gel polish coming off 1 nail....which had never happened & hasn't happened since. It was at about the week mark and Sara was happy to fix it. I had scheduled a slightly earlier appt but had an unavoidable delay. So, I came in later in my lunch break and explained if she couldn't do it I would return after work since I was ~20 min. later than planned....on me. She asked her current client if she would mind if she fixed the 1nail & the client was super nice, said no prob. I had already pulled out $10 to give Sara. B4 I could hand it to her, the man at front began yelling at me telling me I better tip her. Sara became upset saying that I owed her no tip bc the polish shouldn't have chipped. She tried to refuse the tip but I insisted bc she had been nice enough to fit me in. Fast-forward about 4 mos & Sara left on vac for a month. My nails were lasting nicely but after 3 weeks i decided on a polish chg due to an event I had. Person new 2 me spent about 10 minutes thoroughly inspecting my nails and wouldn't answer if there was a problem. She walked off & returned to do the same thing a couple of times insisting that I did not have gel polish on my nails. I told her that was not true. She then went to one of the? Asst mgrs who came over and said the same thing. I told them to look at my toes to see the perfect match...which is impossible to achieve unless it's the same substance. They then insisted that i had powder. I told them I had only done powder once in my life, it wasn't with them and I would never do it again (side note...as a physician, it is not rec due to most salons' communal dipping which is unsanitary and increases risk of infection). This went on for another 10 min to the point that they lied and said they checked the system to verify my last service and insisted it was dip. I then insisted on seeing proof of that at which time they changed and said it must be acrylic. Again, have only done that once...not with them. I prefer gel. They then "apologized" and said it was just because "those services cost more"...??!!!...what the what??!!!...and that had what to do with me and my request to change my GEL POLISH??!! At that point I became upset and told them that I did not appreciate the way they were talking to me and implying as though I had done something wrong or unscrupulous. They again apologized saying they would take care of me, but then began insisting that Sara must have added extra coats of polish or topcoat???!!!. So, now i felt they were then trying to drag her name thru the mud and imply she had done something wrong. Meanwhile the sweet young lady that was changing the polish on my toes was done while the person working on my nails hadn't started. I wouldn't have come back if it wasn't for Sara. Fast forward two visits later and I had my sister with me who has Alzheimer's. It was a Wed and when we checked out, I reminded the lady checking me out (also either mgr or co-owner) to add my sr citizen discount. She asked for my id despite me having been there for well over a year getting that discount or the medical discount on Mondays. No prob. I showed her and she proceeded to tell me that I was not old enough...I'm 59 soon to be 60. She insisted that it has always been 65 for the discount. I calmly said no one had ever said that in the entire time i had been coming (& that included her but I didn't go there). She insisted it has always been the policy, followed by running outside to check their promo board......I pointed out that most places start sr discounts at 55, to which she replied that they are their own business separate from anyone else. She pointed out that i couldn't use my points and a sr discount together anyway so rec i use my points. When i paid for my sister's, she started again b4 she even looked at her driver's license. I pointed out that my sister was 66! She seemed disappointed . It's a 10% discount!! I get that businesses are likely feeling the economic crunch...but so are consumers! Don't offer the discounts if you don't intend for them to be used. I soo used to love this place. I would have given them a rating of 10 on the 5 point scale... but they charge too much (plus i tip 20%) to be treated poorly. I will likely continue going bc of Sara...she is the best and I always get tons of compliments on my nails. Mani/pedis should be a relaxing experience. It's sad that many of the nail salons have a way of stressing you out more than when you entered. If this continues, I will likely have to start searching for a new place. Good luck to you, maybe your experience will be better than mine.

I got my nails done there yesterday for my bday and I've been coming here since I was 3 to get my…read morenails cut and polished and I started getting acrylics when I was around 10 or 11 but Eric and Tiffany have always treated me and my gma like family and there work is immaculate

Don't come here overcharged my card before saying anything , horrible attitudes , nail polish came…read moreoff a day after my pedicure which I totally regret and wish I could get money back for the huge inconvenience.

My favorite spot! Every time i come here they get my nails perfect and clean every single time…read morewithout a miss

Just moved to DP/La Porte area and chose this salon based on other reviews. Lin (sp?) did my fill…read moreand reshape and I looooove them. I'll be back for sure, fast, affordable and attentive work, highly recommend! No frills but great attention to detail.

I received a sealed gift certificate for Christmas. When I opened it, I realized the date expired…read more It was an unintentional mistake. I called the salon thinking surely they would honor it but they refused. That is basically theft. I was a patron there for years but I quit going bc they raised prices and I had issues with my Shellac chipping quickly.

I Went in there to get my nails removed since some came off, $10 service. Tipped my guy $5, however…read morewhen I needed to pay their system was down, which I understood and was waiting awhile for them to get it up. They asked if I had cash to pay which after tipping I only had $9. They then said there is an atm in the back, I told them no because I didn't want to pay the fee. Then they said it's only a penny fee which I knew wasn't true but they pressured me to go get money out from it so I could pay cash. Now here I am getting that $3 fee I knew would be coming. Just upset how this use to my go to place but over time prices kept going up and then this bad experience.

Got nail fungus there and the girl doing my nail wasn't paying attention and filed my finger. Had…read moreblood coming out. It was sore for a week.

The quickest pedicure I had in my life. Ion if she missed break time or what, but my services was…read morerushed and I won't be back. I wasn't even offered anything else. I do like the way she polished my nails. But it was very quick.

Yen does an amazing job on my nails and toes. She very sweet and super detailed. Would definitely…read morerecommend.

Amazing service, possibly the best foot massage I've ever had. Very nice clean salon.read more

mani and pedis at Susie's are relaxing and quiet. Great service, quality products, and pleasant…read moreatmosphere. looking forward to trying the head spa on my next visit.

Love this place but their prices have skyrocketed as of late. First time I've payed to get my gel…read morepolish removed in my manicure today, last times I've never been charged for removal.. my end total was almost $100 for a builder gel manicure and in my opinion they are not worth that price. I will be looking into doing my nails at home for the foreseeable future unfortunately.

The air is cool in here,they got music playing it feels nice and comfortable in here.read more

amazing service and amazing job!!! We were so happy with the experience at this salon. Everyone was…read morevery friendly and my daughters loved their nails. All of the nail techs were very skilled.