We were walking around after our show at the Gallo Arts Center and decided to try this place across street and it seemed busy. We were seated immediately; however, no one came to take our drink order, and we weren't given menus. After sitting there for about 15 minutes waiting, we noticed a heavyset woman who appeared to be the manager standing around talking while we were trying to get someone's attention for menus.
About 20 minutes later, a server finally brought us menus. Another 20 minutes passed before we had to flag someone down just to place our order. At that point, we were already frustrated because we had originally planned to eat at the Indian restaurant next door. We even considered leaving after ordering but decided to wait it out.
While we were waiting, a large group seated near the door appeared to be having similar issues. They had been waiting a long time for their check, and the same woman we assumed was the manager was arguing with them about their complaints regarding slow service and delays with their food. Watching the interaction made the atmosphere feel even more uncomfortable and unprofessional.
Another 25 minutes passed while we waited for our food, even though we had ordered fairly simple items. When we finally flagged down our server to ask about the delay, our food suddenly came out almost immediately afterward. Unfortunately, the nachos were soggy, as if they had been sitting for a while, and the shrimp sautéed in butter was overcooked and rubbery.
By that point, we just wanted to leave and avoid any confrontation, especially after seeing how the manager handled the other table's concerns. Trying to get anyone's attention was difficult, even though there were only a few tables occupied. Eventually, I had to walk up to the bar myself to ask for the check.
In the end, we barely touched our food and left disappointed. We even stopped at Taco Bell on the way home because we were still hungry. Sadly, this was a very disappointing experience for what was supposed to be a Mother's Day dinner. On top of the poor service, the music was extremely loud so loud that it was difficult to hold a conversation, and it seemed overwhelming for families as well, especially with a baby nearby crying when the volume was turned up even more. Was extremely dissapointed should have gone somewhere else. read more