Second visit even better than the first! Five-star service as always!…read more Once I decided I wanted a new Lexus the first and only contact I made was to Angela Malanga who sold me my first Lexus. Why? Because Angela will be upfront with you and do everything she can to make everything go smoothly. I emailed her what I wanted then we spoke on the phone. She explained to me that if I was set on color and options, there was no timetable available as to when I would get something. But if I liked something available that was in transit it would be a lot quicker. The first one she showed by had pretty much everything I wanted so I took it. She emailed me all the forms I needed to fill out, explained what the fees were and went to reserve the vehicle. Everything was done in less than an hour. Angela kept me informed by email anytime the status of my vehicle changed. When it got closer to delivery, she made sure I was prepared with everything I needed to bring to make it go smoothly. Thanks to Angela, Noah in Tech & Anthony in Finance delivery was a breeze, even with me being under the weather! Although I confirmed with Angela that removed and deleted everything I needed in my trade in while I was there, night came and it occurred to me I forgot to remove the SD card from my dashcam..... Sent Angela an email and the next business day I get a text with picture that it was done. I've never had a bad experience at Lexus of Route 10. From my very first visit everyone I've ever dealt with here has always made me feel like a valued customer.

** AVOID THIS DEALER, BUY the BRAND **…read more THE GOOD (reason for the single star) 1. Sales, Finance team and decent people in administration only reason for the single star - Sales experience is good (because YOU are paying and they need your business - all good) 2. This dealer sells Lexus cars :-) THE BAD (and WORSE) 1. Indifferent Customer Experience Leadership - they are paid to dispute and stall not provide service and to dispute every item very politely) . 2. More than a few detached advisors, enough to make those who do their jobs look bad - a lot of them upsell (alongside the Customer Engagement/Experience Folks) 3. Disputes to any feedback that requires them to actually provide customer service are automated across platforms (hence reference to names in the "response" to this review mentions names that are not referenced in this one!) Data to support this review: a. 6 years of CONSISTENTLY and ONLY servicing the car purchased at this dealer resulted in ~150% MARKUP on the Cost of Ownership (based on Lexus's own data for a vehicle of similar year/mileage) b. Over $22k charged for maintenance on a low mileage (less than 25k miles) Lexus-CPO vehicle purchased and exclusively serviced at this dealer for less than 6 years of ownership. c. The most expensive repair made was for an issue which went from "nothing found" to "watching" to a "must have repair/massive" aligned perfectly to when the vehicle was under warranty (issue identified) to when the warranty ran out!! Oil leaks don't repair themselves- oil leak was reported with pictures and names of advisors who were the reason for the dispute were shared in real time. d. Lexus makes exceptional cars and did its part during the dispute discussions sharing truthfully that they are dependent on the dealer in the partnership, hence the review. What other reason to infer from my experience and a lot of others in the many reviews, this dealer is great at SALES but not so much SERVICE. There are other dealers in this area that are exceptional in SERVICE - choose one of them instead.

my boyfriend & i have passed this auto sale a couple times and we finally stopped by when we were…read moreon a hunt for a 2019-2020 hyundai. we were willing to settle for a 5 seater with a decent amount of miles and just so happens this place had the make and model we wanted! we were able to walk out the same day with a fresh clean 2019 hyundai, 7 seater, amount of miles we were comfortable with and 2 keys that they also polished for us! customer service was friendly, professional and quick. would definitely recommend this place to a friend. thank you so much robert & greg!

Very bad experience. Had service light come on within 1 week of purchase on Prius. I called them…read moreright away. Light went off and I called them again to tell them went on vacation and light went back on stating numerous problems. Had car in shop for three days of vacation. Cost 612 00 plus a tow call call. Called them numerous times. Finally took repair bills down to them (over 100 miles both ways) and they told me they couldn't help me. I offered to split the cost and they refused. STAY AWAYm

On May 19th, 2026, I brought my 2024 Toyota Tundra (mileage approximately 67K miles) in for a…read moreroutine oil change, which took approximately 2.5 hours to complete. Upon return of my vehicle, I immediately discovered that the air conditioning system was no longer functioning properly. Despite my concerns, the service department including the Service Representative Eric insisted that no issues were caused during the visit. However, on May 20, I was informed that the front air outlet control servo motor allegedly needed replacement, with an estimated cost of approximately $2,600 for the part and $2,500 for labor. My truck was also returned with the "Maintenance Required" still visible on the dashboard. Then on May 20th, it was returned a second time with the remote start no longer working. Given that the air conditioning system was functioning properly prior to the service appointment, I have formally filed a complaint directly with Toyota. Toyota/Dealership is willing to cover the part but they are stating I have to pay for the labor cost of over $2500 and they are only willing to discount it to $2000. I should not be expected to cover the cost of the repair since they damaged it. Additionally, during my time at the dealership, I observed multiple instances in which customers were presented with costly additional repairs and issues identified during their routine service visits, which raised concerns regarding the dealership's service team.

Had an amazing experience at Crestmont right after the New Year. Made an appointment with John…read moreOrtiz and he was very easy to work with. Both John and his sales manager didn't make me feel pressured into a bad deal and were very easy to negotiate with. They understood I had done my research on the truck beforehand and treated me with respect. Since they were able to come down on the price of the Tacoma I wanted, I felt comfortable adding an extended bumper to bumper warranty on top of it being Certified gold. I ultimately came out with the truck I wanted below the cost I thought I would have to pay. I was in and out within 3 hours and would definitely recommend Crestmont Toyota to others looking to get a Toyota!

When i called Bergen can a one sales person answer the phone, his name John, I schedule a date to…read morego, all is smooth professional, when i arrived to the please, every body called me by my name, they were ready worked as a team. Every employee worked on his part, made the buying process very fast and easy. The car that i bought is great, clean. I like their honesty and the way they work.

this will be my 3rd experience with Bergen Car Company, i must say it has been a phenomenal…read moreexperience. Diego went out of his way to make sure that I would find something that met my standards. you have to Appreciate when you find a place that's honest and that is willing to work with you like this dealership did for me. the staff is super helpful and i totally recommend this place to anyone looking for a car.

Went to see the 2003 Mini Cooper as advertised on Cars.com…read more Was in pretty good shape and told they fixed a tire pressure gauge, put in a new BMW clutch, and a 3month service package was included to cover the transmission and engine. Everything sounded good-- until I came back from the test drive. I stalled once in the car upon turning it on (low releasing clutch)but otherwise drove smoothly. Trusting that he knew a safe, reasonable course I went on a test drive with he salesman, Charles Eid. After a while he took me on a very steep hill from a complete stop in a car full of 4 adults (which was definitely a challenge). When I had difficulty, he stepped in and even he stalled the car and had difficulty getting up the hill. He drove the car back and once I got on the lot proceeded to tell me that I had burned out the clutch (because you could smell a little when both he and I had difficulty on the hill-- which also had a speed bump), the car was un-sellable, and I would have to pay them. He asked "Well are you going to buy the car? If not, we have to split the cost of a new clutch." If one little ride burned out the clutch, the car is a LEMON!! He wouldn't have been able to drive the car back (and as vigorously as he did, speeding through the streets and accelerating fast from a stop) if the clutch was completely gone and "Un-usable" as he said. He proceeded to say the car is "fragile"-- anyone who has driven a BMW or Mini (or seen the Italian Job or Bourne Identity) knows these are hearty cars. Plus, whenever you install new brakes, clutch, etc-- with the first couple of drives you can smell a little burn from USE! Unbelievable LIES from these people!! Besides, in the event anything happens to the car on a test-drive or on the lot-- the INSURANCE covers it! By LAW they have to insure the car-- or it can't even leave the lot!! HE WAS TRYING TO TAKE ADVANTAGE AND PRESSURE ME TO BUY THE CAR USING SCARE TACTICS! Good thing I know many lawyers-- one quick call while I was there and I was advised they were in the WRONG, and to walk away. No liability on my end. So much for the other good reviews-- this is definitely a "STAY AWAY" and "DO NOT RECOMMEND" place, only wish I could have given 0 stars.

Great place and very helpful staff. I bought my car here and Andrew was honest and genuine. He was…read morevery understanding and helpful with the whole process.

I always read reviews before doing business with a car dealership. This time, however, I found a…read morevehicle I really liked at Mine Hill Motors, so I decided to visit despite some of the reviews I had read. I'm very glad I did. It was a scorching hot day, and when I arrived, Mike and Jimmy were both outside to greet me as I pulled into the lot. They had already prepared the car for me with the air conditioning running, which was incredibly thoughtful and made me feel welcome right away. I traveled a long way to get there and even took a train. Jimmy was kind enough to pick me up from the train station. Although we were ultimately unable to reach a deal on the vehicle, they remained courteous, professional, and respectful throughout the entire process. Jimmy even drove me back to the train station afterward. Mine Hill Motors has been in business for 21 years, and my experience showed me why. Mike and Jimmy provided excellent customer service without any pressure. They treated me with kindness and professionalism, even though I didn't end up buying a car. Based on my experience, I would not hesitate to recommend Mine Hill Motors to anyone looking for a dealership that values customer service and treats people with respect.

Got great trade in value for my 2014 Honda crv more than anywhere else in the area. Mike and Jimmy…read morewere extremely helpful in getting me in a beautiful 2018 Honda crv in perfect condition. Not pushy and they really look out for the buyer. They even informed me about a couple recalls on the car and even directed me to the same service techs they use! Now I have a great car thanks to the guys over at mine hill motors!!

There is no one better than "Team Ippolito!" Joe is the main reason we came back for a second car…read more The attentiveness from Joe, Karli and Guiseppe was excellent. Joe has his team trained well and he treats them with great respect. I'm looking forward to visiting again. I love my Santa Fe Calligraphy!! It drives like a dream and is sharp looking!

In August of 2025 my husband bought his 3rd vehicle from Towne Hyundai. He bought a brand new 2025…read moreTucson Hybrid. It didn't take long for there to be little problems here and there. Twice the vehicle wouldn't start. Then the back up camera only worked, intermittently. Brought the car in and they replaced the camera. A week later, same problem. Then the other cameras didn't work, followed by the key fobs. On June 1st we brought the car back in. It's now over a month and the service department still has no idea what's wrong with it. But that's truly not the worst part. The worst part of the experience is the lack of customer service being provided. The service rep, Courtney, never calls back. Then my husband escalated to the service manager, Paul. He doesn't call back either. No one can be bothered to return a phone call or provide an update. It's shameful. In one week alone my husband called 10 times and left messages and not a single call was returned. Great buying experience with Jose Matos, but based on the lack of customer service, we can't in good conscience ever buy from them again or recommend them to others. We're currently exploring our options through the Lemon Law as they have left us no choice. UPDATE!!! Less than 24 hours after posting this review, my husband got a call from Ernie Dix, service manager. They finally determined the problem, ordered the part, and received the part via FedEx. The car is fixed and back at home where it belongs! I considered removing the review now that the car is fixed, but honestly it's all about communication. If someone at the dealership had simply reached out and said the part had been ordered, I wouldn't have had to write the bad review in the first place. I have updated my review to since Ernie at least saw the review and immediately reached out to my husband. Bottom line, it's all about communication and mutual respect. I hope that there is a lesson to be learned here for their customer service team. Thank you, Ernie, for your attention to the situation.

Very bad experience! I recommend never to do business with them smfh. Bought a car 6 month ago and…read morebeen have trouble since I left there lot.

Above and beyond!! Vnc team is absolutely phenomenal…read more I had my car detailed in Vnc and Ferdi did great job on my 2021 Toyota. Since the fabric of the seats was beige, I thought it was impossible to remove the stains on them. When i went there to pick up my vehicle, i was so happy to see the seats are beige color again:) They took the seats off and vacuumed the bottom. I recommend this place to anyone who needs their car detailed We willl not regret it !