Unprofessional Staff - No Respect for Long-Time CustomersI am writing this review to express my deep frustration with the service at the Route 18 New Brunswick location. My family and I have been loyal monthly subscribers for years, yet today we were treated with complete disrespect. The employee working the Armor All tire shine section became extremely rude and flat out refused to give us the service that we actively pay for every single month. This level of hostility is unacceptable. As a long-time customer, I demand that management investigates this incident and takes corrective action regarding this employee's behavior. read more

22.00 no interior glass or dash no vacuum, and he didn't believe me I paid for "the works" had the shoe my receipt fit tire shine so this is really a 7 dollar exterior wash. After vacuuming it myself in my work clothes the vacuum had no suction. Avoid this hellhole. I wouldn't care if it was 7.00 but this isn't even a 5.00 wash Here's the receipt since the owner doesn't believe me! Maybe if you were there which you weren't you would see how the workers work. I'm a busy professional who works and doesn't have time for fake news I'm sure you will be pleased with your business when you see the pics which haven't posted yet. This is new management? read more

TRAX Car Wash - 22.00 - Car Wash Near Me - Pine Brook, New Jersey

I got the $16 wash which was the most expensive one. There was a man at the exit who wipes down your car. He barely dried mine off. And i inspected my car after and it still looked dirty. Didn't meet my expectations. Okay so I gave this one more shot. Doesn't even look like I got a wash bc the bird crap is still all over my car!! My car is still dirty. How do you not wipe of the obvious pile on the hood of dirt?! Come on. I've never seen such a bad job at a car wash before. I would NEVER come back here again. You're basically giving them money to do nothing. read more

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Was recently contacted by the owner Mike G and he was right I was a little rough in my review - I wrote it when I was pretty annoyed... so I edited it a bit. The upgrades they've made here at Traxx have improved the wash you get and something I forgot to mention before is that I've always been happy with the guys who dry off your car once you're done. They do a really good job... However, I stand by my remarks about the last three or four times I've come here and the guys who start you off are always on the phone or texting. The owner says he's working on that with the guys so I'll believe him and hopefully the next time there it's a little different. Edited... I really hate washing my vehicles. I shouldn't, it should be in my blood since my father washed our cars EVERY weekend, but I really just don't like doing it. And since I hate washing my car so much I've been coming to this car wash for a long time-even before it changed owners and became the Green Clean Car Wash and now Traxx. Anyway, I've never had any real problems with them getting my car clean-the automated wash does a good job of getting the car clean and having a guy at the end to dry it off is nice too. Traxx is in Montville, and in my opinion the prices are a little high, but I'd have no issue with it if the guys who are there to get your car started on the line and who are are supposed to power wash any caked on dirt or bird poop on the vehicle would consistently do so. The last 3-4 times I've been there the guy has either been on his phone or was texting and I have only gotten a cursory spray of the driver's side and once I got a quick shot of the back of the car. I get it, you aren't there solving the world's economic problems, or catching bad guys, or developing the cure for cancer, but it's still a JOB and I'm paying for a service so I'm begging you...put your phone down phone and do the job you're there to do...please. I really don't want to go to a different car wash (and there are two that are closer to me) as I've been coming to this location for more than a decade. read more

Possibly scratched the paint underneath my driver's side mirror, and bird crap is still there towards the front bumper. I'll post pictures My car has pretty low ground clearance. Beware if yours does too, because the mirror might touch the left rolling thing towards the end of the wash I did email Mike, the business owner. I left the car wash, because I didn't think much of it at the time until I saw the paint at home, and there was another car behind me I am a regular customer, but I'm afraid of scratching the mirror paint again now that I've seen the damage. Most people probably don't have this problem, because most people are driving SUVs/crossovers/trucks where the mirrors are much higher than the roller thing. UPDATE: Mike referred me to a paint specialist, and gave unlimited car washes for a month. Thank you so much! I'll give it five if the scratches don't appear again I'll give it five, above and beyond customer support sir read more

TRAX Car Wash - Scratches to the driver's side, side view mirror possibly caused by the vertical spinning scrubber thing - Car Wash Near Me - Pine Brook, New Jersey

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This place is the worst car wash ever I haven't been there in 2 months and they are still charging my debt card after I told them I no longer want the service read more

Spend a few dollars more. Go elsewhere. Besides my car still being dirty after wash they hardly even dry it. Water marks everywhere.

I have used several car wash places for memberships, Trax is the best product and value out there. Oscar and his team always go above and beyond.. Mike the owner is responsive and always looking to improve our customer experience. Thanks guys read more

Paid $19 for the full package or whatever it's called. It's suppose to include full exterior wash, wax, tires and unlimited vacuum. Well the vacuums weren't working and my tires and windows still aren't clean. Waste of money and time. read more

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In a day in age when customer service seems to be lacking everywhere, Trax went above and beyond for me today.

I splurged and spent the $16 for what is billed as "THE WORKS." The only price tier that offered FREE VACUUMING. (Swift business move) What I received was an exterior wash. As for "Free Vacuuming...I didn't realize that "FREE VACUUMING" meant that I was given the privilege of vacuuming my own car for $16. My advice, don't call it "The Works." Call it expensive exterior wash. Update: As you drive passed the sign, the bottom offer reads, "Exterior Wash" in a big bold heading. The price offered is clearly marked $8.. Fair enough. Here's where it gets skanky... The other price tiers listed above "EXTERIOR WASH" have Exterior wash" only in small, lower case letters. One naturally assumes that the other options include interior cleaning (not performed by the customer). And, at 5 mph the eye is deftly guided up the list from "EXTERIOR" to THE WORKS which lists "Free Vacuum" in the most easily recognized, calculated, stand-out position - lower right hand. So, I pull up to the wash, expecting the attendant to open my door, usher me out and initiate THE WORKS. But, that expectation quickly vanished. My card is swiped and I'm told to stay put. Ah, the interior vacuuming and such occurs AFTER the car wash! Silly me. After the wash, I drive out of the tunnel and I am met by one dude who wipes down my car. I roll down my window and meekly inquire of my free vacuuming. "Oh, did you get the works?", he asked. "Yes." He pointed to a vacuum cleaning machine. I pulled up. Got out of my car and noticed that it took four quarters. I walk over to him and he bypasses the coin function for me. I did not rate this car wash one star because it wasn't a good exterior car wash that offered the use of a vacuum. I gave one star because the option sign was deceptive. read more

TRAX Car Wash - They should study this sign at the Harvard Business School. It's well-designed. So is a spider's web. - Car Wash Near Me - Pine Brook, New Jersey

Owner seemed to have flagged my review on google so i'll put it here too. Well I hate to say it but this car wash really isn't what you think. I bought the $19 package which seemed very appealing. When I left the car wash to see how well it cleaned my car, I was very disappointed. It just seems like they just washed it with water and even though the machines looked like it did their job their job in scrubbing, it didn't take off anything. Their $19 package included tire shine, which consisted of a man who had a paint brush and bucket who slopped something over the tires. Would not recommend. Look at the photos. ***UPDATE*** I definitely don't recommend this car wash to anybody after the response from the OWNER. Below is his response in case he decides to delete it. Steer clear of this DB, who cant even take criticism. Lay off the roids and stop telling your buddies to leave a great review for your business, you can smell it from a mile away. The real reviews are the bad reviews lol " Hi Marina, Did you ask for a manager? Did you email me at traxcarwash2@gmail.com? No you didn't. Of course, you were happy to run to the internet and sabotage my business. I'm sure your car was filthy and hadn't been washed in months. The $19 dollars doesn't buy you extra cleaning, it gets you tire shine, waxes, rain x and self-serve vacuums. All car washes apply the tire shrine with a paint brush that's how it's done. Next time before you troll someone have your facts straight. Mike- Owner" To reply to the Owner: Reviews are here for feedback. Whether they are good or bad, they are meant to provide insight from the customer to you and if there are any weak areas, you may address them properly. To attack a Patron shows how unprofessional you are. Your attack on me is laughable, if not childish. Next time, before you go through a temper tantrum over a review, take a moment of reflection and really -THINK- about how your response will make you look like a bad business owner. Guess this is one charge I'll dispute with my credit card company or better yet BBB. Response from the owner52 minutes ago Hi Marina, Did you ask for a manager? Did you email me at traxcarwash2@gmail.com? No you didn't. Of course, you were happy to run to the internet and sabotage my business. I'm sure your car was filthy and hadn't been washed in months. The $19 doesn't buy you extra cleaning, it gets you tire shine, waxes, rain x and self-serve vacuums. All car washes apply the tire shine with a paint brush that's how it's done. Next time before you troll someone have your facts straight. Mike- Owner read more

I have been using Trax as my car wash for about 3 years, taking advantage of the Unlimited monthly membership program. This allowed me to wash my car as frequently as needed (Once per day). Oscar and his crew has always been welcoming and I wish I could continue to support them but will have to end the membership due to me moving far from this location. I recommend this car wash, especially the monthly membership. Best of luck to everyone at this location. Thanks so much for all the service throughout the years! read more

They do a great job. The guys work hard. They are super pleasant and helpful. They charge a reasonable amount. If you are looking for good service, Trax is where you need to go. read more

Worst ever car wash! Paid $44.99 + tax for outside wash and inside cleaning. Car had patches of dirt outside when they finished. When I pointed it out, one of the cleaning person threw a rag at me and said "Do it yourself". I spent 15 minutes scrubbing the car myself. Don't waste your time or money at this place. For $100 one can get the car detailed. read more

Their name should be Trax Car and leave the wash out of it. First and last time. I paid for the works as you will see on my receipt. And my car came out like my 4 year old washed it. The guy barely touched it to wipe off the water or finish up the rest of the car that had gotten missed by the automated sponges. The pictures speak for themselves. Only one guy to wipe the car ... yes that makes total sense since he only wiped the front of the car and the mirrors.... Nobody checks what wash or service you selected. So I could have paid the works and who knows gotten the basic.... very poorly designed and I won't be back. They offer a membership... for what???? To get your car wet??? I get the same results after a good rain! read more

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This is the worst carwash I've ever had.. I paid $16 for a wash because they were open while on my way to work. There was one guy drying after the car came out, I asked if he could please clean the inside of the windshield? He handed me the soaked nasty rag, I was stunned grabbing it from him not realizing what he was handing me. I started to wipe it on the windshield realizing it was leaving way smears because it's the rag used to wipe the cars down and it was putting wax streaks on the windshield. The windshield was the reason I got the was and is worse then when went in. To top it off when I got to work I could see the horrible wash, the car is white car so it gets drip lines from the handles etc. Opening the door I saw the door jam was still as dirty as it was when I went in and all the black drip lines all over the car... read more

I went today to get a new sticker for my new car. The gentleman that helped me was extremely polite and helpful! I have been an unlimited car wash member for a few years now, and they FAIL to disappoint! Very please with their customer service! Highly recommended! read more

Of all I've used, the Trax in Pinebrook is the best I've used. The monthly unlimited price is right and the quality of the wash is top notch. Oscar is a friendly and accommodating manager. Highly recommend. read more

I'll just cut to the chase... I like a no nonsense type of car wash that does a great job, and doesn't charge an arm and a leg and this is definitely it! I have a Ram 1500 and some places charge me $30 (because it's a truck) and do a crappy job...I'm not cheap, but come on....Rip Off!!! I've been here about 5 times and have no complaints. Very pleased! Thank you! read more

Joe was phenomenal and very patient in removing bird stains off my car. Being the owner of a white car doesn't help but man did Joe conjure up an immaculate job. He spent a good five minutes to remove 4 very stubborn stains. Glad to see such dedicated service from the staff at Trakxx. As a member I expected nothing else and I look forward to my next visit. Regards Zeeshan F read more

The mgr engages in fair business practices. He was very helpful in cancelling a unlimited gift membership for a "ex". When he recognized how little the "ex" actually used the service over the months, he gave a store credit in good faith. Couldn't ask for a more fair and equitable business practice. Highly recommend. Great Gift idea Unlimited car wash membership. . The car wash leaves the cars gleaming. :) read more

Cheap and decent for external wash, only complaint is how expensive the vaccum is, $1.50 or $2. Which is the most I've ever paid.

A great car wash deal. Unlimited car washes for $20 a month. I just wish they were closer to my home

You take your car to car wash hoping you will get a clean car both exterior and interior. This place is a total waste of money. Your car exterior will be more clean if you left it standing in rain. You pay extra for the interior and the person does not have the courtesy to even pull out your carpets to clean it. They vacuum from the top of the carpet and don't even bother using a clean cloth to clean up the center console and dashboard too. If you bring the details to persons attention, you are disturbing the a$$hole on phone and out comes a screaming fatso football player, who does not know how to talk asking for extra money for even removing the dirt lying in the front. Overall stay away and take your car to some place else for a better job. After the car wash, I had to redo everything again myself read more

The guys are very pleasant to deal with, unlike most car wash places. Joe n Oscar took their time greeting us every time. The towel guy is also very friendly. He has been there for a long time, doing his work. A,great place, good value. read more

Went today, won't go back again. Exterior was still dirty afterwards, and had water spots. Had to pay extra for interior service, which took forever and was extremely disappointing. Leaves, debris, dog hair remained. Center console was as dirty as when I got there. I don't think they even attempted to vacuum the trunk, I saw no difference from when I got there. Also, the guy trying to upsell the monthly package had no clue about the interior option (it's not listed on the board, you have to select it on the computer menu, once you've already selected an exterior option). I usually go to another car wash that is exceptional (5 Star Car Wash in Denville on Rt. 10) but I was passing by and needed a wash. Won't make that mistake twice! read more

Negative stars if I could. I needed a quick wash and decided to stop in. It's not a hand wash but they charge you like it is. The guy who wiped down my car left huge streaks across the windshield. My car was still dripping wet and still had bird poo on it. When I complained they said that its because I don't wash my car often enough so I should buy their monthly package. Oh and they "forgot" to vacuum the trunk as as well. Seriously? My ten year old cousin could do a better job than these guys. By the way, I park my car in a garage at home and in a garage at work just so you get an idea of how "dirty" my car gets. read more

FYI- this place is under new management so any of the previous reviews should not be a reflection of the new business or staff. I spoke with the manager, Oscar, and he was very friendly and assured me that my car would be fine in this car wash. My friend purchased a monthly membership for $32 a month. That price includes the added wax feature. The regular monthly price is $20 a month. FYI You stay in your car the whole time it's being washed. I will be back. They did a nice job. read more

Clean, well run car wash with efficient and polite staff. Oscar was extremely helpful. Reasonably priced as well, especially when purchasing multiple washes at once. read more

3 stars - 2 subtracted for the guy that chases you down to sign up for the monthly. Mainly because it holds up the line. This day and age we don't need pressure tactics. Maybe put up an online enrollment and get signage to explain it! Also because they only spray on side. Plus is it's only $19 for unlimited, but limited to two washes a day. Just run your car twice. This is a decent no frills was and it does save money if you go frequently. I have been a member for years and will not cancel. Don't forget to tip! read more

There was slight dirt above my tire. They told me it was 'grease' lol. What a awful car wash never again. And I live minutes away and never heard one good thing about this place. Figured I would still give it a shot and yep, it's as bad as they said. read more

WOW!  Owner of all 3 locations Mike G is a rude obnoxious BULLY!  If you have a bad review he will message you and say you should have emailed him and he wasn't aware.   How about your staff should have given me your email address or have the capacity to rectify customer issues.  I had a horrible expierence at New Brunswick location!!!  Instead of owning and taking responsibility of what happened at his car wash he wanted to blame me for trying to hurt his business.  Maybe if you aren't going to be physically at any of your locations then maybe you should have the next best thing and this isn't it!  Last time I checked, I work hard for my money and I should not be paying for a bad service.  I didnt ask for my money back.  I just wanted the soap rinsed and dried from my car.  Enough is enough and you are a BULLY!   I have been going to this location before it was Trax.  Not anymore! They had several chance and normally someone would come and properly dry off my cars.  Not this time and this is why I am upset. BEWARE!  GO AT  YOUR OWN RISK!  He messaged me back and said don't return!  DON'T plan it buddy!!!!  GOOD LUCK! Owner response: OwnerMichael G. 4/18/2021 - Hi Susan, One time is too many chances? I don't know who you spoke to but our manager Raudy would never do that. In addition my email is right in the lobby, traxcarwash1@gmail.com, and I've never heard from you. Great job putting down a small business and it's hardworking employees trying to make a living. Instead of trying to make it right you think you're an internet hero. Mike- Owner PS- I just spoke to my manager. You were yelling and cursing and making a huge scene in my lobby. One of my other customers was very offended and asked you to stop cursing and calm down. Don't ever come back to my business again! What a disgrace! Hi Susan, My response: I haven't seen or heard from your either.  I asked for the owner or whomever was in charge.  I have multiple vechiles and I have being going to this car wash before it became TRAXX.  Your person in charge refused to properly clean and dry my vechile.  I have been here multiple times and I have to hope that I get a good person to dry my car and lately it's the same person and doesn't know what to do.  Sorry, but this has been multiple times on both of my vechiles!  IF I am a paying customer, try to resolve the issue and give me the service I paid for.  Obviously, whomever you have in charge shouldn't be! Michael G. Do not return. We don't tolerate this behavior. You only get to give a review if you like it, I guess! ****NOT worth entaining your petty responses**** NOT worth entaining your petty responses! you leave a tip everytime despite the poor quality service and ask for them to clean and properly dry vechile multiple times and they try to tell you its dry and clean like soap is't still running down my car.....! You had your chance toresolve the issue and instead you choose to be who you really are. Yes, I got angry and never asked for my money back. I just wanted the soap cleaned off my car and he refused. I don't tolerate paying for poor service and I do not support bullies! Again, dont worry I will not return. read more

WOW!! Let's just say WOW!! If God didn't just humble me, I'm not sure what that was. I had a few issues with my service and I'll admit, I became quite a bit puffy. This gentlemen came out (manager) to rectify the situation and he was so genuine and do not just trying to pass me off by making me happy. He was truly genuine and heart felt with my frustration. I have never in my life had this kind of service when rectifying a situation. It's people like this who should create a blueprint for every business on excellent customer service and satisfaction. Thank you again! read more

If the 'free vacuum' is not included with the premium wash as listed, then you need to take it off of the fine print in the deal, that's false advertisement. The wash itself was par to Up Jim Lyra we'd Llc read more

If you drive past here and wonder if you should sign up for the monthly plan, just go for it. It starts at $19.99 for a monthly wash (once per day). Their hours are superior to most car washes which is great so I can stop by after work whenever. The poor reviews are a bit of an exaggeration. I was hesitant to go here but the owner is engaged on here and seems to be on top of his business. Also, several car washes seem to share similar reviews/complaints. My analysis: people of mostly nitpicking. Between there being some water drops left on their car (contrary to someones review, the towel person(s) take more than "2 seconds" to dry off your car, and are fairly detailed), a speck of dirt that the car wash didn't clean, etc. Only a hand wash will clean your car 99%+. You are paying for convenience. Also, if you cannot reasonably align your car on their track, you probably shouldn't be driving, esp since the attendant easily directs you in-- all of their employees are great. I especially like the ability to stay in your car the entire time-- uncommon, yet very convenient and efficient. PS - T&B Car Wash down rt46 sucks and are overpriced. read more

I highly recommend TRAX Car Wash. After along drive from Virginia I accumulated a lot of bugs on my windshield. Joe took extra time getting rid of the bugs. He did an awesome job.! My car looked new again. Thanks so much Joe. read more

There is no quality and service. New management is worst. I paid 16 dollars for top of the line car wash available. My car was not properly washed, no interior cleaning included. The wheels were not at all dressed. even though this was included in the service. Right side of the car was not washed at all. when I complained to the attendant, the attendant was rude and said you came to this place and no one called you. We have to pay taxes and this is what you will get. I Payed for a platinum wash and my wheels look untouched. I saw other car had a same issue. No response from attendant, One car standing for car wash pulled away and left the place. read more

Wish I would have read the reviews before sending my son here! He got a car wash and when he got home he found a bunch of nicks on his car. He also said when they dried the car they barely touched it. No sense in going back about the nicks since I'm sure they won't do anything. Never going back again! read more

Oscar was great. He really looked out for me and cleaned my car. He is very friendly and has good customer service. I will continue to use this service read more