Great experience. Carvana made it incredibly smooth for me to sell my car. I could not be happier.

Just as advertised. I entered all requested info on the internet, received an offer, and scheduled a pickup. A very professional driver who took pictures and verified my information, then accepted my title and declared the sale completed. The next day the offer was sent to my checking account. read more

Sold my car recently with Carvana. Process was very easy and the offer was very fair. Thanks Carvana.

Process was so quick and easy, and I was offered a reasonable price for my vehicle sale. I did all the paperwork, and scheduled my appointment the night before, and they got there early the next morning which was perfect. read more

Carvana Tempe - Kia k5 being sold - Car Dealers Near Me - Tempe, Arizona

Carvana customer service is trash. Tell your AI to leave me alone! You have ruined your five star experience by harassing me with a AI that does not know what it is talking about. My car does not need emissions testing and i will not get one. It's too bad because every experience i have had to date was great, I was going to write an emphatic 5 star review. Your AI and incompetence of the laws of AZ has ruined it. I have bought around 40 cars from dealerships in my time because I have a problem. I have never been harassed like this or been required to do their job or fix their mistakes. I have 3 other cars and have not step foot in an emissions testing facility. There isn't even a facility within 60 miles of me. GET YOUR ACT TOGETHER. LEAVE ME ALONE WITH THE UNNECESSARY EMISSIONS THING AND JUST REGISTER MY CAR! TELL YOUR AI TO LEAVE ME ALONE, I NOW CONSIDER IT HARASSMENT. THIS IS EXHAUSTING read more

Went to sell my 2022 Chevy Trax to Carvana. At first, everything seemed good and normal. Offer was given. Not the best offer, but acceptable. Good enough that I'd go with it for the convenience of it. Answered their questions, gave them the documents, scheduled an appointment for today, 5pm. Then, today, my wife had to go to the hospital (was sent there from her work). So I went to reschedule...any decent company would help here, right? NOT CARVANA. They cut the original offer by several hundred dollars and told me "take it or leave it." I tried reaching out to multiple representatives who all said the same thing. AVOID THIS COMPANY. read more

When purchasing a vehicle from Carvana, I had three fundamental expectations: that the car would be free from mechanical issues, safe to drive, and thoroughly cleaned. Unfortunately, the vehicle we received did not meet any of these expectations. Upon delivery, the Carvana attendant informed us that a door was not functioning correctly. Shortly thereafter, I noticed a seatbelt with a tear. At home, it became apparent that all three seatbelts in the middle row failed to automatically retract and were loose, and another seatbelt was twisted at the base--resulting in issues with five seatbelts in total. Additionally, the vehicle had not been properly detailed. There was a noticeable brown stain underneath the driver's seat, alongside significant debris and remnants of food lodged in the seat rails. We also discovered that some floor mats were missing. We have made multiple calls to Carvana and their SilverRock warranty service to resolve the door and seatbelt issues. Repairs can be performed at a dealership free of charge; however, parts need to be ordered, which will take approximately a week and a half-- exceeding the seven-day satisfaction guarantee period. While we hope all costs will be covered, the process has been both challenging and time-consuming. I intend to follow up with Carvana regarding coverage for a professional detailing service to address the cleanliness concerns. read more

Simple process. Fair price for my car. I will use Carvana again soon. The whole process took 30 minutes once I dropped the car off. read more

Carvana is Unethical, Dishonest, and a Nightmare to Deal With Carvana misrepresented the car they sold me from start to finish. Their listing showed photos and descriptions that claimed the car was in near-perfect condition, with refurbished wheels and only minor cosmetic flaws, which was perfectly acceptable. What I received was not the car in the condition they advertised, and they lied about the financing terms. Upon delivery: * The wheels/rims (not the tires) were deeply curb-rashed, scratched down to raw metal. * The interior body panels had significant scratches that were never disclosed. * Worst of all, there was white and purple spray paint all over the rear seats, seatbelts, and buckles, permanently staining the leather. I immediately documented everything with photos and showed Carvana their own original listing versus the actual condition of the car delivered minutes earlier. They refused to take any responsibility. Instead, they wasted hours of my life with dozens of phone calls, sending me to "evaluation" shops that they later admitted were inappropriate, and stringing me along without resolution. Carvana also flat-out lied about financing. They clearly explained that if you use their financing through Bridgecrest and pay the car off before the first payment is due, there would be no interest. I paid in full before the first due date, yet they still charged me over $200 in interest. When challenged, they began the run around process over, hours of time and dozens of phone calls. Clearly hoping to frustrate and exhaust you into giving up and then unethically, immorally stealing your money. The entire business is built on smoke and mirrors: employees are trained to sound "friendly," but they are powerless to actually fix problems. Smiles and apologies mean nothing when the company is fundamentally unethical, dishonest, and unwilling to do the right thing. Carvana advertises a seamless, stress-free experience. In reality, it's a nightmare of lies, wasted time, and frustration. I would absolutely never recommend Carvana to anyone. Avoid this company at all costs, they are unethical, immoral, and will not stand behind what they sell. read more

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Service was solid however, I received my car with a significant scratch that was not on the inspection report. I said I would accept the vehicle but wanted it repaired (figuring it would be cheaper for them to repair it than bring me a new vehicle). I sent in the claim and they denied it claiming it was "cosmetic" even though it wasn't on the inspection report. When I went to exchange the vehicle every single one had a $700-1,500 delivery fee. They didn't offer to knock the price of the vehicle down a little or anything. Pretty disappointing. read more

The process of selling my car was seamless and straightforward. I received detailed instructions online about the steps I could take to prepare for the sale to Carvana at the designated location. The car inspection was conducted promptly, and the entire transaction proceeded smoothly. read more

I was looking of options online to sell my car and thought I would try the offer process through Carvana. After completely a quick questionnaire about the car I was pleased with the fair offer. I was extremely satisfied throughout the steps and Carvana made it simple and provided me with great info I needed. The pickup day was so quick and without issues. The driver was super cool and walked me through what I needed to do. I received my funds electronically later that night. I will say I was a little skeptical at the beginning but by the end I was impressed. read more

Carvana Tempe - Car Dealers Near Me - Tempe, Arizona

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Excellent! The selling of my vehicle was a simple and without any issues. The process was easy , straightforward and smooth.. The pick up of my vehicle took minutes, all handed by Kris Clark. He was very professional, personable . In the future I would without hesitation use the services of Carvana! My recommendation to anyone is Use Carvana no doubt .. Thanis read more

It was all quite easy. No sales middleman trying to upscale you. My only issue is that I have no paperwork. No bill of sale that I can find. read more

Wow!!! The easiest process in selling a car that I have ever been through. Entered my used car info on Carvana website, price offer was higher than expected, set appointment to pickup for next day, Carvana transport showed up, checked diagnostics on car & inspected, took photos, loaded on trailer & left. Cash was in my bank account in less than 2 business days. Highly recommend!!! read more

So quick and easy I sold may car in 3 days! Super smooth and they came to my house to pick it up!

Long, long story summarized: *First car purchased with Carvana had 3k worth of work needed under the hood on day one. Significant cosmetic damage on the inside that was purposely not pictured on website. (car returned) *Second car was delivered and reeked of cigar smoke.. even delivery driver was disgusted (car returned) *Didn't want to get a third car at this point, but since Carvana sold my trade already, was pressured into getting something I didn't want *It is now 4 months later and my credit score was deducted 56 points when it was in the mid 700s. Why? Because Carvana decided to not send a payoff check on the car I had returned after owning for less than 48 hours. Now i am "deliquent" $22k and have to go through a long and grueling process to get this mess worked out. Hours upon hours on the phone...days full of stress from when I woke up to when I went to bed... being scared of not having a reliable car for me and my child. Feeling trapped. Going in circles. False promises of follow up and resolution. DO NOT buy a car from Carvana. DO NOT especially have the car delivered without seeing it first. Do a very thorough inspection inside and out before signing the forms with the delivery driver... this is a loophole to not have it count towards the 3 car limit. If you do take possession of the car, take it to a shop and have it looked at immediately through silverrock (free through their third party warranty provider) DO Stand up for yourself and be ready to advocate for yourself when things go south. read more

i was very sad to sell my car, but the experience was seamless. Tariana talked me through the process, which was not difficult at all. (I am not as capable with online transactions as most younger people are!) I'm sorry to say that I have forgotten the name of the person that picked up my vehicle. He could not have been nicer. And last, but not least, I was very happy with the price I was paid. I highly recommend Carvana of Tempe and their staff! read more

Easiest way I've ever bought a car and also the strangest. Car came as expected with the slight smell of cigarette smoke. But that's fixable. read more

Sold two cars to Carvana years ago while living in Arizona. Both times Carvana was great to deal with. Carvana came yesterday to pick up a car here in NY where I am living and the experience was even better!!!!! From start to finish everything went smoothly! And what impressed me the most is how friendly and knowledgeable my customer service representative whom did the paperwork and pick up my car! He was beyond amazing and I can't say enough nice things about this whole process! read more

Carvana Tempe - Carvana picking up my Vehicle - Car Dealers Near Me - Tempe, Arizona

Recently sold my car to Carvana. They made the experience quick and easy. When we agreed on a price and I went to drop off the vehicle their sales associate was pleasant and got me in and out quickly. I would recommend giving them a try next time you need to sell a vehicle. read more

Sold my 2012 honda to caravana and it was decent experience especially since they picked it up at my home. They didn't offer me as much as I would have liked to receive despite the fact I had taken good care of the vehicle. The time frame they quoted was a little off. I was given a window of time between 11a-2pm and she arrived after 2pm but that happens due to other unforeseen factors. Overall, I'm grateful I didn't have to sell it myself as a private sale which can be stressful. read more

I bought a car and used my old car as a trade in. My first delivery date was on a Sunday. I checked all Saturday and Saturday night for any updates and nothing. No emails or calls. Sunday comes around and they said cause I didn't do all the paperwork so I'm not getting my car that day. I had to call 4 times to get my paperwork approved and the rep simply said "sorry we've been busy". The car drop off was easy and I loved the rep I worked with! With Carvana you have 7 days to exchange. I found the same car in a more preferred color with 5k less miles and only $700 more. I was so excited. I called to start the swap... I then noticed my payment went up $30 a month when it was only $700 more!! I started looking at the terms and they were all different. I asked them about it and they said each car has different terms. How are you going to give me a below 10% Apr then raise it when I change cars? My credit score did not change. No one helped me. No one worked with me. It was very much "this is how it is. Terms are different with every car." I would never recommend or buy from Carvana again. If you swap cars in your 7 day period watch to see if they switch up your terms and raise the APR and taxes on you! read more

Be very, very cautious when purchasing. I selected a 2025 vehicle and then switched to a 2024. The delivery on the 2025 was $290 and the car was located in Northern California per Carfax. When changing to the 2024, the delivery price from Oregon was somehow raised to include my $1,600 down payment to equal $1,890.00. I cancelled everything and CARVANA kept the $1,890 They cannot produce the original electronically signed document stating the vehicles already sold. BE CAREFUL. read more

Carvana Tempe - Car Dealers Near Me - Tempe, Arizona

Look, haters hate. Want a perfect car buying experience? Truth bomb: that doesn't exist. Here; I did everything virtually and pick up was seamless. It was the unsales of used car sales. Ok fine, I thought the car vending thing was cool. Mostly cause my kids were in awe. However, end of day, I wouldn't have found this exact jeep, this price, and this guarantee that made me comfortable without this nationwide, dead simple system. All hail our tech overlords! read more

Carvana Tempe - Car Dealers Near Me - Tempe, Arizona

Bait and Switch financing interest... Bait and Switch financing interest rate. Apparently they didnt expect us to actually READ the contact. Would've Increased the payment $100+ per month. Then we asked about refunding our $2000 deposit, and they tried to redirect us to a different car..Then tried gaslighted us. Asking if we added GAP, Extended warranty. We asked them how that would've change the Interest rate?? Nothing but crickets. read more

Surprisingly easy to sell an 18 year old vehicle for a reasonable price. The process was quick and staff (Anthony) was very professional. Very happy with the experience. read more

Fast, easy, and a better deal than I've had anywhere else. Carvana made it a very quick process and paid $3800 more for my truck than a dealer on a trade in. We've always had great experiences buying and selling vehicles thru Carvana! read more

hands-down, the easiest car buying experience that I have ever had. It was also the most fun being able to get the car from the "vending machine." The car was exactly as described and great condition. There was no pressure or added "fees", which is why I love buying cars from Carvana. Once I chose the car I wanted the entire process took five minutes online and then less than 10 minutes to pick it up! read more

Horrible car buying experience. I purchased a GMC terrain and the delivery was delayed three times. Then I was given the opportunity to switch vehicles so I chose another vehicle. I purchased that vehicle on a Friday. It was approved and said it would be delivered on Sunday. Then the day of delivery three hours prior to delivery I was notified that the vehicle would not be delivered due to titling issues. Then I received a text message an hour or so later saying that the delivery would be delayed again until August 10. When I called to speak with higher management, I was then told that the vehicle needed repairs. They offered a $250 credit towards the price of a vehicle, however that did nothing for the listed vehicles. When I asked if the 250 could be applied towards the down payment they said that that was not possible. This has been the absolute worst experience and would never recommend someone purchasing a vehicle from Carvana. read more

was really excited to order a car on Carvana.The best part is not having to negotiate with a sales person. However, when my Tesla was delivered, it was so dirty I had to take it to a carwash, could barely see out of the windshield. The car looked like it had sat outside and got swallowed by a dust storm. The guy that delivered it knew nothing about Teslas and couldn't even show me how to put in drive (It's my first Tesla). Lastly, the car only had about a 30% charge on it. Very disappointing! read more

- Their reply system is erroneous and deliberately noxious to anyone trying to buy a car=there are a galaxy of neg.. comments about this so called company: 1. Blacklisting me when a non-cash direct account was entered, instead of simply resetting the payment to another source. This was the first way they got around having to honor anything but cash. 2. Made it clear they wanted me to send cashiers check to an UNSECURED UPLOAD ON THEIR SITE, They also said to send money to anonymous Wells Fargo address, and on a subseaquent call, their operators said this was impossible. 2A. washed customer out with whoever got public info (and got it wrong-I don't lie about my house, or employer0. They refused to name source (e.g Lexis) so I could correct!!!! Their verification systems contain fact errors. I am saddened but sickened at their inability to conduct propper business ! 3.They were botching their own system to verify info..they should have had their loan verification FORMS MANUALLY ENTERED=excuse "we;''re 100 percent online!)!).... 4.. Seller fails to operate in a open loop where customers can elect to pay/GET HELP FROM ACTUAL 1 person. They botch multipage printout of the. actual deal sheet, so they can change a loan amount (.in this case their csr denied a $120 mo loan quote, and when I told her I had managed to photo the doc. (she claimed it was $150!), she said some other department would need that sheet too! I think its laughable they would offer to buy from them. They even had a fake text to me today acting like "have you got all your info?"" which was a non-message recipient when I tried to write text replies. They''d also promised to maintain my hold on the. car for 72 hours yesterday.. ITS BEEN BARELY 30 HOURS SINCE THAT PROMISE,, BREACHED IN THEIR REPLY HERE ABOUT HOW THEY CANCELED TODAY! MY TRANSMISSION HERE IS POINTLESS ABOUT THEIR EVEN HAVING CARS DESCIBED ACCURATLELY, ,any more than their regimented 'never talk to same person twice/or supervisor on money matters at all". THEY ARE electronic blindfolding LEGIT CCNSUMERS BY legally questionable practices. ​ ​ read more

What a great experience. Spent literally 3-5 minutes online on the Carvana site. Gave me a fair offer. They set an appointment the next day. Came out, handed me a check and was out of here in 15 minutes. Love it. read more

Be very aware of this un ethical group. Stay clear. What a horrible disappointment the experience was not to mention a huge waste of time. Long story short it cost me $30. to put a stop payment with my bank regarding the deposit otherwise had I not responded fast I was told repeatedly that it was going to take 10-15 working days to get my $15.000 deposit returned to my bank account. The truck had obviously been driven hard and abused! None of this damage was disclosed while I was making the purchase !!! Bottom line STAY CLEAR OF THIS UNETHICAL GROUP. RED FLAG RED FLAG RED FLAG !!! read more

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2nd car I sold to Carvana. Process was easy and received the amount they quoted. Completely satisfied.

I went on Carvana's website to get a value of my 2017 Highlander and a possible offer. Within a few minutes I had a very reasonable offer. Within a short time and my giving Carvana a copy of my drivers license and title the deal was made. My vehicle was picked up promptly early that afternoon. I was paid through my bank account 3 days later. It couldn't have been much easier. I highly recommend Carvana to anyone selling or buying a vehicle. read more

Carvana Tempe - Vehicle purchased by Carvana - Car Dealers Near Me - Tempe, Arizona

I sold my Tesla to Carvana and the entire experience was super easy. The process was quick, easy and exactly as promised. NO Hassles! The driver who picked up my car was very friendly and professional, which was the topping on the cake. I could not be happier with how easy everything was. HIGHLY RECOMMEND! read more

I have used Carvana before and as long as things go smoothly, it's fine. The second time I bought a car from them, I had issues and the customer service was terrible. Carvana attempted the payment from my bank under the wrong name. Of course, the bank denied the payment because it was tried under the wrong name. I was told the Carvana policy is, they can only try once. I had to now go to the bank and get a Cashier's Check/Money order and mail it to them. What took weeks to accomplish by me could have easily been solved by just running the payment again with the correct name. At one point, the customer service agent hung up on me. She was very rude and non-helpful. When asked to speak to a supervisor, she said she was the supervisor. This was my second purchase through Carvana, unfortunately, will be my last. read more

The process was relatively easy. A couple of hiccups with the team finalizing the paperwork before but the car got delivered on time. I took the car to a very well know independent service provider for Audi, Porsche, and BMW (Beck's European) who completed a thorough private inspection and I also had them perform an oil and filter after the inspection was complete and I decided to move forward with the purchase. I expected more from Carvana. The front tires had 6/32 tread left and the date codes had them over 3 years old. Recommended for replacement is 4/32. So basically Carvana sold the car with worn out tires. Another tire was from year 2022. The brake pads had 6mm on the front and 9mm on the rear. Pads are typically replaced at 3mm. Probably should have just done new front brakes and tires prior to sale. Nobody at Carvana could even tell me if the oil and filter was replace only most likely checked. The windshield washer fluid system was noted as leaking in Carvana's own inspection and noted as repaired. It was not, as BECK's also noted it was still leaking. If someone at Carvana just cared a little more they could have better prepared this car for sale and priced it slightly higher to offset the cost knowing customer would be 100% satisfied most like, but didn't because aesthetically the car was in great shape and they probably hoped nobody would check it a 2nd time, but I did and was disappointed. Plus fill the tank with GAS least you can do when you delivery it! read more

Awful from beginning to end! It was a very stressful and time consuming process! You could not get the same answer twice, each person you talked to gave a different answer to the same question! This is not what you want when you are trading in your old car and buying a new one! Thank god for my amazing loan management team at Central Missouri Customer Credit Union, Heather and the bank president who went above and beyond to get the job done! They are the only reason I was able to finish the process! I would think twice before using Carvana!!! Update... I have had my car for a month and this morning i headed out go to work and the car started to spudder, jump then started to flash a ton of warning signs then died! I had it towed to my local Toyota dealership and they fixed it saying that at Carvana they power wash under the hood to make it look clean and more appealing! When they did that they didn't dry out the air box causing it to malfunction! I paid the $180 thinking I would get refunded from Carvana since I was under the 100 day window! Well how wrong I was! So apparently I can pay 30+ thousand dollars for a car and am expected to pay out of pocket for a problem with the vehicle that they messed up!?! So if you go to their places then you pay $100 which is still bonkers!?! But $350 deductible on a new car... that just says it all for me. If they can't honor their products full for a 100 days then they are not trustworthy! I will pay the money out of pocket cause I know that trying to get anything from them is going to be a week long even where I will still be the one paying! SHAME ON YOU CARVANA!!! read more

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