Update- I forgot to mention the great patience and help I received virtually from Gavin! He is the one who actually reached out after having applied online for a loan and thinking we had been denied. He called and notified us of our application & also kept in contact as we struggled to get the necessary paperwork... Nonetheless they have been great all round! Great customer service. I didn't get the name of the gentleman who helped us, but we were accommodated very quickly & with great service! He was so friendly and made us comfortable as we're still young and handling a loan. Oneaz offered such a great deal for this refinance; this will help us so much!! Tempe location was great. read more

I came in for a few different services. I was assisted by Bobbie. She was so patient, kind, and knowledgeable. This was my first time at this particular location, but due to the great service I'll definitely be back. read more

Amazing experience opening a savings account with Wendy. She is the best of the best! Really knows her stuff and will educate you properly, going the extra mile to help understand finances. Thank you! read more

I was extremely happy to walk in and deal with Wendy who is very helpful, friendly, competent and very knowledgeable of the credit union and what it offers. The agent in the front desk was going to make an appointment for the following week, checked, and Wendy came and took me in saving another trip to the credit union. They are fortunate to have her on their team. I highly recommend OneAZ Credit Union to anyone who is considering dealing with a credit union. read more

They said they would contact me and months later they havent contacted me. They cant stop lying and doing bad business practices. I took all of my money out of their account (after waiting 1000 business days) and im never using them again read more

Absolutely love the customer service provided by Wendy and her team. Wendy educated us on everything and really made us feel welcome. She has a lot of expertise and it shows. We also just opened an account for our teenager who will reap the benefits of OneAZ as well. read more

Wendy is the best! Scheduled and appointment to review auto loan rates and to get a second opinion on a buyout quote from the dealer and was not disappointed. To explain, a few days ago I had gone to the dealer to review my options on my auto lease, and was quoted a number that was strangely high. Called in to my loan servicer and was given a more reasonable number. Turns out the dealer was marking up the purchase quite a bit. After deciding not to buy the vehicle with the dealer and deal with the banks directly I started shopping around for auto loans. I went to my main banks and was quoted a higher interest than what I was expecting. I had always heard credit unions were the best places to administer loans due to their focus on member needs and competitive rates, which is when i decided to make an appointment at my local Credit Union and where i met Wendy. Wendy took the time to explain the buyout process to me and made the every effort to make me feel comfortable and made sure i had all the information i needed to make an informed decision. She went above and beyond to the point that we managed to get everything settled within about an hour time from start to finish. Highly recommend others to visit your local credit union especially OneAZ. you won't be disappointed with the knowledge of the individuals and professionalism. Thanks again for making this an enoyable process! read more

This branch will not take legal US currency and make change unless you have an account with them. They're a bank who won't work with you unless you have an account with them. May want to think about not doing business with this bank read more

I recently moved my money to OneAZ Credit Union from another local credit union and couldn't be happier with my decision! Not only has the OneAZ Team (Wendy Helms, Caprice Daniels, Monica Meyerand and Alexander Martin) been incredible to work with throughout the entire process, OneAZ Credit Union also offers so many great perks for individuals (and small business owners) like myself, not to mention they currently have a fantastic rate for their high yield savings account! On top of that, OneAZ Credit Union also is super active in my local community through their support of Arizona nonprofits which I personally love so much. I truly could not think of a better local bank to invest my money in and so thankful I found OneAZ! I highly recommend moving your money to OneAZ Credit Union and learning more about all the ways OneAZ makes banking so seamless and easy! If you're looking for white glove service and want to make a difference with your dollars, this is absolutely the bank to be at! read more

Wendy, at the Tempe OneAz location made my day!! Thank you for your outstanding customer service this morning. YOU ARE AMAZING I had already spoken w one rep who made me feel hopeless and basically said there's not much they could do but I could submit a form online. I called back and thankfully was connected w Wendy. She was quick to let me know she was sorry for what I was going thru and offered to help however she could. Just her saying sorry made all the difference in the World. OneAZ you are fortunate to have her on your team. Don't let her go! Thank you again amazing Wendy!! read more

Although many day-to-day transactions are okay, OneAZ Credit Union is highly flawed. Most recently, I've had yet another (I've lost count of how many) unacceptable snafu with One AZ CU. And, this one is likely going to be the last for us. Banks and credit unions supposedly provide a service. I wonder if anyone in this organization every pondered what it means to provide a service? At this point, I think the people who run and work at OAZCU, think their customers are there to service the credit union. Sorry folks, you are supposed to provide a service and you don't do a very good job of it. My 26 years with OAZCU is about to come to an end as I have to go through the agonizing process of changing all of my auto deposits and payments, but it may be worth it if I can actually get service. Because of privacy issues, I don't really want to provide details to the public, but their actions show absolutely no humanity or consideration for the welfare for those who are unable to participate in the everyday tasks most of us can manage. And, this one action is the worst of a long list awful actions and ridiculous policies they've dreamed up to make handling our own money difficult. read more

Not a full service credit union. They don't offer shared branching and don't have anything listed saying they don't. The only way to know is to walk in and wait till they turn you away. read more

We own a Local Pest Control Company -Griffin Pest Management- when our truck was totaled. We needed to get back to business ASAP! Wendy Helms walked us through the auto loan process and got us pre approved within hours! She helped us navigate this auto shortage without any stress! Always available and doing what it takes to get the job done! The valley is Blessed to have these types of businesses and professionals in the car business! Give Wendy a call before going to the dealership ! Don't be taken advantage of at the dealership go with confidence! read more

This is my only negative Yelp review ever, and I'm only doing so as I've exhausted all direct customer service and manager options with this business. I'm a 20+ year loyal credit union member in good standing with excellent credit. Unfortunately I can no longer recommend them and am seriously considering taking my business elsewhere. Last month I received a Form Letter that my Visa CC would be cancelled due to lack of activity, stating a phone # to call if wanting to keep it active. No courtesy phone call from One AZ to me about this adverse (credit score) action. So fortunately I received and read the letter and immediately called. I was advised that I only needed to make a transaction before Exp date end of Oct. Also advised my account was noted to maintain my active card status. The next day I filled my tank with $50+ charge. I then, as always, paid it off to maintain zero balance. And yet, my card was still cancelled with no explanation. And, again, not even a courtesy phone call. So I called & very nicely requested reactivation as I was promised. My first rep was very nice but didn't have authority to approve so she escalated my request to the supervisor -- who also didn't have authority to approve. Eventually I was escalated to management. That manager, who also didn't provide a courtesy call/conversation, had the prior supervisor call me back and advise that my best (& only) option was to instead get a new One AZ account/card (which adversely impacts credit score), at higher limit than my prior limit, per my good-standing, because my long-term account/card could not be reactivated. This is unacceptable customer service at all levels. In contrast to my many years as a Yelp positive-reviewer (as big believer in promoting hard-working businesses and employees deserving of recognition and support), this business must do better or it's not worth investing your time, money, nor valuable business. read more

Andrea Valdez Garcia great employee very clear and detailed over phone

Wendy Helms was a great help. She throughly explained all the information as it was conveyed instead of just rushing through it. I highly recommend her as a banker. Thank you so much Wendy! read more

I live in California but sold my car to one of their customers. I called to verify the cashier's check and got Nancy. She was super polite and helpful even though I'm not a customer. I was nervous taking an out of state check for such a large amount, but I feel much better. read more

thank you to Angela Potts for your help today! it was quick, easy, and super pleasant.

I've banked with OneAZ Credit Union on Southern in Tempe for about a year and every part of my experience has been positive. Today's drop-in to the credit union got me an excellent experience with the bank's assistant manager, who was helping out the tellers. When I deposit my check via their mobile app, it sails through. And when I log in to my online account, I can find everything quickly - the interface is very user friendly. I pay a monthly service fee, but it's worth it. I have a free account at another credit union (Desert Financial) that I'm canceling soon because, even though their monthly checking fee is zero, so is their customer service: a big zero. OneAZ gets many big kudos from me. read more

I wanted to thank Wendy Helms at the Tempe branch on Rural and Southern. She has been extremely helpful to me and my wife as we work through a refi process. She is so thorough and personable and goes the extra mile. Thanks. read more

We are so happy that we not only found OneAZ Credit Union, but we are especially lucky to have found Wendy Helms. She is absolutely amazing, she really works hard for the customer. Her communication and knowledge are top notch and she has the patience of an angel! We are truly grateful for everything she has done for us, because of her hard work, my husband was able to get the car of his dreams! Thank you OneAZ and thanks for everything Wendy! read more

My husband and I had a great experience here. We just moved to Arizona and starting our banking here was very easy. Audrey was funny and friendly. The staff was very welcoming and attentive. I'm looking forward to banking with them for a long time. read more

I love this store, the staffs here are super nice, provide every help I need. Especially Audreonna Archibold, she is super nice and help me out a lot. Also the store is so clean and nice read more

Audrey was very kind to help me with a business loan. She was very nice and quick in order to get my application made. Look forward to work with 1AZCU for the next couple of years read more

So easy to work with them, clean nice location. Very happy with my new account so far!! And see JD, super helpful and quick!!

Every time I come to this branch over the past two years, I have to wait somewhere between Thirty minutes to an hour. My daughter went in to sign up and an hour later she still was not waited on. She ended up going to another credit union. There's only one teller, and when I went the last time he was at lunch(2pm), and the assistant manager was the only one working. I was just going to go to the bank right now and wondering how long I was going to have to wait this time, am I going to have enough time to stop in on my way to another stop today? . I think it's time for me to get a new Credit Union. read more

I came in this afternoon to open a new account and Audrey at the Tempe branch was AWESOME! Very friendly and personable, and we got to chatting and had a lot in common! It's so refreshing to feel more like a PERSON and not another number when banking. I look forward to working with her in the future! read more

Amazing job by Audrey! My wife and I needed a bank since we are from California and there are no locations in Arizona. The entire staff was amazing from the moment that we walked in. Even the security officer held open the door for us. We felt very welcomed and we are glad to be banking with such a great branch! read more

Great service at this location. Go see Robert to take care of your banking needs!! I have multiple accounts here and looking forward to utilizing multiple services! read more

One AZ is a great credit union! I have my checking and savings with them and car loan! All the staff are great in the branch and on the phones in customer service! Go into a branch and they wont disappoint! read more

Bought a car and was able to get my loan squared away at a great interest rate with Wendy H. She was incredibly friendly and was able to get everything done very fast as I was on a bit of a deadline. She was also able to help me out with a couple of hiccups I had buying a car here and registering it in a different state. Great service! read more

Excellent service and competitive rates. Credit unions are non profits so they don't try to add unreasonable fees. I've baked with ONEAZ for close to 20 years and won't go anywhere else. Audrey at the Tempe branch is an amazing loan officer to work with. read more

I just came to say that Angela Potts is amazing ! She's so helpful and sweet, and it's always a pleasure seeing her. She does everything she can to help and does it with a smile. Give her a raise !!! read more

I began at One AZ Credit Union near 8 months ago, now. Wendy Helms was very friendly and made sure I was able to get through the initial process. Thanks, Wendy! It is a little inconvenient, though, that there is only one location. read more

I ordered new checks from a teller the end of May they arrived end of last week so I thought. I went in yesterday to pick them up and the teller had them delivered to 19th Ave and Happy Valley... not Tempe. I had to have the checks today and had to drive during rush hour up to get them, not a single ounce of remorse or offer to help me in anyway. I am extremely disappointed with the customer service at this location. read more

Audrey is amazing at OneAZ! She is so helpful and has an awesome personality! Very friendly and makes everything easy to understand. I would 100% suggest working with her! Went there earlier today and she was so helpful. read more

Called for help, they were useless. This is the third time I have called in to them and have been told the same thing. They still not correct my account. They still have me locked out of my account. Always with the same excuse, they are having difficulty with their system. I have already changed banks, minimized my account to less than $30 but cannot ever get this account closed because they cannot seem to get me back into their system. I would run to another credit union if I could. This has been the worst experience ever. read more

Used to bank with AZ Federal CU, but no longer. I now do all my banking with OneAZ! The branch on rural and southern is the best. Great service and I love the smell, the energy and the layout! Customer service is very good and very attentive! read more

This place is terrible they do not specify the terms at all of their 300$ bonus. I am very unsatisfied with the way I was told I didn't "meet" the qualifications. I signed up and let the lady know how much I would be depositing into account and she said it was fine let it happen for 3 months and your good. I left a good review and everything only to find out I wasn't going to be good and now I will not be getting the 300$ bonus. The manager of this establishment will do nothing about it and deciding to call me at work and when I said if she could call me later she had to get her point across and get me into a full on argument while I have customers needing me. I am a 19'year old college student if I was told 1000 dollars needed to be direct deposited I would of walked my happy ass to a way better bank. I will be closing my account I do not recommend this bank. Their online banking sucks and they have token countless extra money from me because of how long their payments take to go through after using my debit card for anything. read more

Mrs. Ruddock was an excellent customer service rep. This is a good company, i had them for a while. But i got married and now i live too far from them so i have to close the account. I would come back if need be though. read more