Lifesavers! Highly Recommend Carter's Locksmith I rarely write reviews, but Carter's Locksmith truly deserves it. I got locked out of my house late one evening and was honestly panicking. I found them on Yelp, gave them a call, and they were at my place in less than 30 minutes--super fast! Elijah the locksmith was professional, friendly, and clearly knew what he was doing. He had me back inside in minutes without damaging the lock or door. He even gave me a few helpful tips on how to prevent future lockouts and improve my home's security (without upselling anything unnecessary, which I really appreciated). Pricing was very reasonable, especially for an after-hours call. No hidden fees, no surprises--just honest, reliable service. If you're looking for a dependable locksmith who shows up when they say they will and treats you with respect, Carter's Locksmith is it. Bookmark them--you'll be glad you did! read more

As a heavy Thumbtack user for years who gave only 5-star ratings in the past, hiring Carter's is by far the worst decision I've ever made and I am regretting so much, because they are so unethical by 1) lying about things, 2) trying their best to charge me more than necessary, and to make things way worse 3) complaining to my tenant about me who has nothing to do with the service. Let me explain in details below. 1) Lying about things: they said the will do a free onsite estimate and share with me the cost before doing anything. They lied! They went ahead and did the work and asked me to pay them for the service without confirming with me in advance. 2) Trying their best to charge me more than necessary: honestly, with 1) above, I'd be fine if they do a decent job. Unfortunately, that was not the case. I was so confused when the technician told me that "hey, I have good news and bad news. Good news is I was able to fix it (so you need to pay me for the service), but bad news is the fix doesn't work because the lock is old and you will need to replace with a new lock, which is usually $120 by itself but I can charge you for another $65." What the heck??? If that's the case, why bother "repairing" it first? I followed up with their customer service (the lady), and she started by trying to explain that the reason for the temporary fix was because it takes a few days for the lock to arrive. This makes zero sense to me, and after telling her that I am a handyman and do things myself and this is just a regular sliding door with a regular lock that can be picked up from HomeDepot same day, she agreed that a new lock can be installed on the same day. I cannot think of any good intention here other than the conclusion that they are trying their best to charge customers more, especially for those who are not handy. 3) To make everything significantly worse, the technician complained to my tenant when I refused to hire them for the follow-up installation job. They first complained to my tenant for not willing to pay for the serivce, which was once again a lie. Even though I was pissed off when on the phone with them because of 1) and 2) above, I told them that I will pay them for the "repair" but just can't trust them to do anything beyond. I paid them a few minutes after them sending over the invoice. Funny enough, my tenant told me that she was told I am not willing to pay for the service. Even worse, even though my tenant was neither invovled in hiring the technician nor paying them, the technician followed up with my tenant complaining about me! What the heck??? This significantly damaged the trust between my tenant and me because she now feels I am being insane because of what she heard from the technician. I regret for not taking a close look at the actual reviews earlier, because I thought they got a 5 score then they must be good. But then when I was composing my review, I saw someone else mentioned exactly what I mentioned above in 2)! I urge you to think twice before hiring them for any project, even though their listed price may feel appealing to you. read more

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My son needed help to remove a U-lock from his scooter after he lost the keys. Carter's locksmith gave us the best quote and showed up almost right away. We were really nervous about leaving the scooter unattended overnight at the football stadium where he works so Carter Locksmith being able to come right away and get him and his scooter home safely was priceless! Would definitely recommend this business! read more

This is one of the most understanding, patient and professional businesses that I've worked with. And to be clear, I've worked with businesses at an international professional and personal level. They have honesty, integrity, and ethics. Their quality of service and customer service is truly something that Fortune 500 organizations should stop and learn from. Bravo! L. Lilly read more

Elijah responded quickly to a late night call for a lock re-key. He was prompt, professional, and courteous and explained in detail what he was doing as he did it. Price was extremely fair. I highly recommend this company. read more

Elijah was fast, dependable and had the expertise to get us quickly back into moving mode. We are grateful and highly recommend this business. read more

"Carter's Locksmith Service was outstanding! They arrived promptly, were professional, and quickly resolved my lock issue. The technician was friendly and knowledgeable, and the pricing was very reasonable. I felt secure knowing the job was done right. Highly recommend!" read more

I request services for a lock out and they responded punctually and in the most professional manor. Pricing was absolutely fair and I could not be more pleased in the midst of my emergency they were my calm in the storm!!! Would highly recommen!! read more

Service was good and pretty quick fair price definitely recommend 10/10 alijah was awesome

A+ Had my door unlocked in less than a minute. Very happy and impressed with the results. Very reasonable price. Will be my go to for all my locksmith needs. read more

Elijah answered right away. He was able to come out to the house almost immediately. HIs communication was great throughout the process over text, phone, and even FaceTime. (I wasn't at the house at the time.) He was very knowledgeable about the kinds of locks and what he needed to do for each one and chose the one to unlock. It all went very smoothly and he seemed like a nice guy too. Highly recommended. read more