Diane is amazing! She did a great job adjusting straps and adding padding to a formal dress. Lovely…read morepersonality and very welcoming! Will come back!

Diane is great and does a great job. it says I need at least…read more85 characters to post so am going to babel till I hit that limit.

This is a good shopping center with a wide variety of stores. It's separated into two major…read moresections. The Upper Section includes big box stores such as Target, Kohl's, Best Buy and Dick's, along with some smaller scale stores such as Nordstroms Rack, Michaels, and PetSmart. There are a couple of restaurants in the Upper Section, Chili's and TGI Fridays, two places I never visit. The Lower Section has more stores and a few restaurants including LongHorn Steakhouse, Red Robin and Panera Bread. There is a large Barnes and Noble and Blackstone Valley 14 Cinema de Lux. There is also a 110 Grill adjacent to the Cinema. The Cinema and the 110 Grill have their own parking lots. Two new restaurants are under construction in this section, The Yard House and Shake Shack. The Yard House is expected to have a standalone building, evident by the huge construction project taking up a large amount of parking in the Lower Section. During weekends and busy holidays, traffic police are out in force at the Shoppes, in part because there is only one way in and out of this sprawling shopping center. Traffic and parking can be an issue depending on where you want to park during peak periods.

One star rating for cops creating traffic nightmare & the ongoing construction for well over 1 year…read more The detour is ridiculous because of the construction, takes you way out of your way & never know if the road is open or not coming from Rt 20 or McCracken Rd. Northborough has more stores and no traffic problem because the police aren't involved in clogging up access.

dogs are loose in the store saw two dogs fighting…read more not all sizes hassle for returns long lines

The extra 25% off clearance is a great deal. You have to…read morewatch the merchandise because they are now selling "refurbished" merchandise which isn't clearly marked. I noticed it when I was checking out. Person at checkout wasn't quite sure what it meant. So, I didn't buy the merchandise. If the Rack wants to sell refurbished items, they should have a section just for that merchandise or have it clearly marked on the merchandise like most retailers do. Very sleazy practice.

Back to school shopping is never fun but this year Old Navy hit it out of the park. The new styles,…read moreselections and colors were top notch. And prices? Almost everything I picked up and really liked was on sale. BOOM! Back to school starter kit DONE! Highly recommend. Staff there are very helpful and efficient. The store can get pretty busy and the line long but so worth the trip.

Not a big fan of Old Navy. As a big Guy, I find that their sizes run on the small size…read more There were plenty of associates out and about, all friendly and smiling. Attempted to purchase a Halloween t-shirt for my little goblin. The sign on the table clearly said they were $5.00, yet twice I brought one up and twice I was told they were full price. At that point, I said enough and walked out. No thought to customer service at all. Offer me a shirt for the sale price, come take a walk to the display to help me out. Or do nothing and watch me take my business elsewhere.

Words cannot express how much my girl Annabella has helped me. Ive come to this location many times…read moreand she has always been incredibly helpful, kind, and informative when it comes to customer service. Without her, I wouldn't have anything from AE. She is the reason I come back. She needs a raise, a promotion, however it works here. She deserves it. THANK YOU ANNABELLA!!!

I went to American Eagle Outfitters today (5/24/25). I wanted to try on a pair of t-shirts for…read moresizing reasons, and told the changing room woman she didn't have to bother with scribbling my name down on the door mirror as i'd be in an out in a few minutes. She got horribly upset for some reason, stating that this was her job. I just let it go, and said okay, with a smile. But she wouldn't let it go, and she even suggested that I'd given her a fake name. I just smiled and carried on. I'm not sure what her issues are (racist?) but I think I won't be going back to this store. She might consider a non-retail job.

Responsive and accommodating the owner is a peach! Time flew…read moreby as I tried to take in everything. The selection is eclectic and fun. My selection wasn't priced. The clerk explained that the owner would have to price my item. She put them aside. The next day the owner called me with a price. We agreed so I could pick my item up.

This store has everything! I bought a beautiful rack of deer antlers. Antiques and practtical…read moreitems. Wonderful assortment of goods. Friendly cashier and a good discount after so many visits. Don't miss!

We went to Worcester to visit friends and decided to do some value shopping in the area. I always…read morelike to check out the different stores in different cities to compare them and see what each one has done better than others. Since our friends had a small child, we decided to get her a few children's books as a little gift. Marshall's had a good selection of them and we found some that we knew she would like, The store itself is nice but a bit cramped and maybe smaller than other Marshall's I have visited. Still, getting some nice children's books and not having to stand in line too long to pay were win/win situations for me.

This Marshall's was extremely disappointing to me today 3/22 at 2pm today i was scammed by a…read moreHispanic woman who distracted me asking me to read a label while another person working with this Hispanic woman reached in my purse stealing my wallet. I highly recommend to any customer wanting to go to the Marshall's in Millbury that you don't bring your purse in or bring a body guard. The camera system is highly ineffective and the staff not trained on how to interact with customers when something like this happens. This will be the last time I visit a Marshalls, tjx or home goods. I don't feel safe there anymore!!! Very disappointing!!!

I wish there were more stores to look at To be honest but…read morethey need more food choices as well

This mall is the stereotypical example for small struggling malls across the country. Two of their…read moreanchor stores, Sears and Macy's Home have closed, and the Sears space remains empty. Macy's Home is now a medical facility. Macy's department store is still operating, and like the rest of the mall, it's very quiet. Finding a salesperson or open cash register can be challenging. Most of the food court is closed, I think there are only two food vendors left (Cap't Loui and Tacos Mexico, plus a yogurt counter). However, on the positive side, if you're looking for an EV charger, there are a plethora available at this mall, and it's likely that many if not most will be available. And parking is always a breeze as nobody is ever at the mall!