I've bought almost all of my baby's clothes from carters but online. They are having a great Black Friday sale right now. I had bought a lot of items about a month ago online when there was a sale, thinking the prices couldn't be that different in another sale. I was wrong. I asked their online consumer service for price adjustment but they only allowed it within 14 days. However the return window was 90 days. Make it make sense. I ended up buying all the items (plus some extras) online and found this store to return the old order and also pick up an item that was only available for pickup in store. The manager had to help find my order but it went with a hitch. She then helped me return the order. Make sure you have the email that says your items are shipped handy. It has a barcode that well be needed. The manager was so very nice. I was honestly embarrassed to be returning such a large order but she didn't give me even an ounce of grief. I so very appreciated that. The store was very organized and well stocked. I'll definitely be back to shop in store. read more

I had a great experience at the Chino location! I went in and Melisa and Xiomara helped me apply for the credit card, which made everything super easy. I also got a lot from the Winnie the Pooh collection and I'm obsessed They were extremely nice, patient, and so helpful the entire time. I definitely recommend coming to this location! amazing customer service all around! read more

We came here on a Sunday around 10:20 Am and we're bummed because the sign on the door said opens at 11 am but the lady let us in! She was very friendly and helpful as we walked around the store. We went in for some sandals and didn't find some the right size. So then she offered to buy them online with her and they can ship them to us! For free!! They'll be coming in 7-10business days but no need to go into the store. Great spot if you're looking for some clothes, shoes and accessories for kids. read more

I just had the best time speaking with Melissa via the phone. I had received an email about a purchase that was not made by me and she took the time to work with me and help me find solutions. Melissa was incredibly patient and really was trying to get to the bottom of my problem and gave me all the contacts that I needed moving forward . I know I didn't come into the store however I know the Chino location is in great hands! read more

Went in as I usually do weekly and have to admit that the worker bees are always friendly and kind, but the manager always has a sour look on her face and appears to be very put out if you need her assistance. Kind of unwelcoming when one is happy to spend money buying baby and kid gifts only to be met with an unfriendly and miserable manager. If you don't like your job, don't work in a place surrounded by ooohhhs and awwwwws! read more

My first time in this store since i'm a new mom , Ziomara was soooo Helpful and helped my daughter calm down. I would highly recommend this location and asking her for any help. Thank you so much for taking your time ! read more

Thank you to Xiomara and Kira for helping us out today! Very helpful and knowledgeable of product and their locations! Highly recommend this location ! read more

I have to keep my review short and sweet about this store. I have actually not bought anything there but have browsed through the store and talked with customer service people a couple times as well. They have guided me around the store and were all very friendly and knew all about their brands. They seem to have a large assortment for both male and female and they have these huge sales and really nice clothing. I will be keeping this store in mind for when i have to buy a gift for a toddler :) I was very impressed by what I saw. Will comment later on as well when i buy something. I have taken a few photos to show how clean and stylish the store looks and all the sales they have :) Enjoy read more

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I went in with my daughter at 730 store closes at 8 when one of the workers walks to the back clearly seeing me and turns the lights off even my 4 year old said mommy it's dark super rude ! read more

Great customer service, recently went on Wednesday to buy baby clothes for my niece. The employees were so nice and helpful, they ask you if your doing okay or is there's anything you are looking for in particular and they are there I believe their names we're Xiomara and Deema , wonderful girls will defend come back to shop here again read more

This store is always nice to shop at since it's small (less crowded) but it has absolutely everything. The staff currently working there are kind and helpful. Recently went in for their extra 50% off their clearance items and soooooo worth it. Bought 3 pairs of toddler shoes, clothes and accessories for under $50.00 read more

My AMX had an offer for a $5 credit if I spend $20 at Carter's and I needed to get baby shower gifts for several coworkers. The clothes here are typically more expensive than the Carter's sold at Macy's, Target or Costco but they have REALLY good deals. I bought some basic layette that were on clearance for an additional 30% off and I found swim attire for my boys, also 30%. They also have a rewards program because to top it off, I got an additional $10 to spend the next day without buying anything !!! The store has a lego table, puzzles built into the counter, and hop scotch painted on the ground for young children busy while parents shop :p read more

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Don't have kids but I love coming here to buy for other people's kids. It always seems like there is a sale going on (I'm sure that's some kind of marketing ploy aimed at women) but I never feel ripped off like at some other stores. The clothes are really cute and stereotypically separated into blue and pink sections...from preemies and newborns to a size that kids are far too old to be getting clothes from here....maybe 14/16? Not too sure on that...but they have some big-un clothings in here. Anyway, they have an email or points system that you can rack up some pretty decent discounts if you shop here enough. Clerks/storepeople are quite helpful and the store is very often incredibly organized considering the sheer amount of clothing in there and bad kids running around making messes. read more

Carter's Babies & Kids - Children's Clothing Near Me - Chino, California

Great customer service and great place to find stylish affordable clothing for your tiny humans. They always have sales with excellent deals like 50% off everything kind of sales. Also if you sign up for their emails you get coupons and can earn reward points that can be used towards your next purchase. Babies grow way to fast so why spend a fortune on clothes when you can get more for your money's worth or do something else with the money you save from their great deals. read more

This place always have sales going on~! I like the wide selection of clothes for both genders. I was looking for a dress for my babe for an upcoming wedding and the childrens store at The Shoppes hardly had ANY selection of dresses but here they have tons of dresses for 6-9 months and summer clothes. Happy to say I got a dress as well as a nice polo for my other babe as well. 4 stars for the wide selection of cute clothes. P.S. Make sure you sign up for their rewards, they e-mail coupons every day. read more

I love this store an staff! I am a frequent flyer there since I have seven children. The staff always remember me and are always so good to me. The last time I went shopping there I earned about $50 in rewards and I had lost my receipt. The staff was so helpful they figured out a way to reprint my receipt and made my day. I will never shop at another Carter's only this one I recommend this store to anyone with children! read more

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When They Have A Sale It's Damn Good!!! The Clothes Last Through Your Kids Wear And Tear And Are Made A little Bigger Than The Standard Sizes. If You're A Parent This Is The Store For You To Buy Good Quality Clothes At Great Prices!!! read more

Well, point-of-sale is slow enough that I was able to open my phone/app and type with 1 thumb. They need to hire more people during the holiday rush. No employee helped me on the sales floor. I did have questions, but no one available to answer. Their products are great, but this store management needs improvement. read more

I really enjoy shopping at Carter's for my little boy. This location is close to home which makes it all the better. The workers for the most part are friendly and helpful, but I kind of feel Iike a few of the workers have a bit of an attitude. I hardly shop here without my coupons because I wouldn't pay full price for anything. It's not worth the full price. Plenty of parking space in the large lot. Doesn't get too busy. Too bad they recently changed their special. Now it's "Spend $50, get $10 off." I actually prefer the "Get 5 stamps and get $10 off (on Tuesdays you get double stamps!). read more

Hands down the best carter's store I have visited to date!! I have gone to several others and no one beats the customer service at this location. All the staff is extra friendly and very helpful. I have called several times and asked if they had several items in stock and they always seem to know right off the bat what I'm talking about and willing to put it aside for me. The store is always clean and the staff is always helping someone. Shop here, you won't be disappointed read more

Love shopping at carter's outlet!! Even better when you have a 20% off $40 coupon on sale items. Love the clothing and quality. My kids are Carter's kids all the way! read more

Love this store! Apart from always having great sales and amazingly cute merchandise, the staff at this location was extremely helpful during my last visit. I typically don't leave reviews but everyone was so kind and helpful I felt I had to acknowledge it. I hate that I can't remember the names of the ladies who were helping me but they were all wonderful in helping pick out gifts for 3 people!! Thank You!!! read more

I love carter's since they make wonderful clothes that are made well and last wash after wash. Lot of my daughter's clothes come from here and you can find tons of stuff for cheap. They always seem to have sales and I once got like 4 tops for $3 each.....score! Toddlers make messes and carter's clothes hold up ....so you can hold onto them in case you decide to have more children and they will still look nice. The girls who work here are always friendly and nice as well! read more

I appreciate when stores take their customers feedback serious, and use the feedback to improve. After my review someone from Carters reached out to me about my bad experiences. In addition, my subsequent visit to the store was so much better. Specifically the associate that I took issue with previously demonstrated great customer treatment. Thanks Carters for stepping it up. See ya soon! read more

Will never go to this location again. My friends and family shop the Brea location and I will be going there from now on...the blonde girl at this location didn't honor what her employees told me about a refund. I saved my receipt and went out of my way to go there to get my discount and she didn't even care that I came to do so and treated me like I was a liar. Never again!! read more

As a mommy of two, Carter's is the place to go for great deals plus their coupons with generous offers. The only thing I don't like about this location is there are tons of clothes racks that make the store look small and difficult to maneuver around. read more

So, I've never been to a Carter's store before and Omg the cuteness! It's also Xmas shopping season, therefore all the cozie cute baby sleepers are on the racks. 25%-60% off sales right now. I just purchased 2 outfits, one at 25% off and the other at 50% off. The shopping center that this Carter's is located in, is also a nice area. You got Nordstrom Rack and Marshalls right besides it. Everything here is so freakin cute! read more

Went in again today to get a Christmas Sweater for my babies first Christmas and was treated completely different by the manager herself then I was a few weeks ago. She asked me if I was the one who left that review which I was honest and told her my personal experience. She apologized on the half of her staff and I was told the associate who treated me last time would be talked to. Im glad the manager takes customer service so serious. The experience this time makes me want to go back again and again. Thank you for a much better experience and time :) read more

This Carters store is much more professional compared to the Eastvale store. I kid you not, I drive to this store from Eastvale to shop here for my son. I live by the Eastvale store, they have lost my online orders on several occasions and didn't even apologize, so now if I do an online order I only ship it to Chino and have never had an problems. The girls who work here are very knowledgeable, friendly and helpful! read more

Horrible customer service ! I think (MiA) needs a life at home so she can't try and make other people life terrible ! Why do she work there ? Her energy is dead and she mopes around like a sloppy person ! read more

Thanks to the employee that helped me out tonight! Getting out of your way for a pair of boots! Great customer service and really organized store ! read more

the whole store is 40% off so they make you think it's a good deal but they jack up their prices. the clearance might be the only deal. my last visit in there was my last. the girls are rude and have poor customer skills. make sure when you purchase or return you get your original receipt. otherwisie they will keep it and then you cant do a return. even if it's a small amount of money... you can go to nordstrom rack next door and get way better deals on kids clothes. read more