I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

There customer service is Exceptional. I had an issue with…read moredelivery and never have I had customer service like this Business.

I had an amazing experience here. Shout out to Chris who helped me out and explained what was…read morehappening to my truck and really helped me out. I bought some batteries for my diesel truck in California a year ago. They were cracked and I had my receipt. I called the store and they said they would be happy to replace them for free. Per store policy they weren't allowed to touch my truck but they did everything they could to help me get the old batteries out and install the new batteries. They gave me tools and were extremely patient with me considering I don't know much about cars. The entire store staff was polite and extremely helpful, thank you all!

I ordered a part on line for pick up at this Napa store. I received a call from that store and was…read moretold that they could crossover the part I ordered and I could pick it up the next day. They said it would be available any time after 8:30 am on Saturday. I drove an hour each way to get the part. When I arrived they couldn't find any record of my new order and said that if I hadn't canceled my on line order that the parts would be there. They were not of any assistance and acted as if I was bothering them. I know that Napa customer service has fallen off in the past few years but I did not expect the brush off I got from them. This is the last straw.

Jeremy is terrific, he has helped me with Subaru parts many times. Great prices and great…read moreselection! -

Needed a very specific headlamp, took them 3 minutes on the phone to figure it was in stock, by the…read moretime i arrived they had already taken it off the old vehicle and gave it to me clean, new looking and for a reasonable price and they were friendly, professional and quick!!

The alternator I purchased from O'Reilly's on Prater failed for the 3rd time since last November…read more O'Reillys was on the hook to pay for the labor to replace it, AGAIN, but once you factor in the cost of towing, rental car, time away from work... I'm still guaranteed a loss... end of story. BIGTIME THANK YOUS to the store manager Will !!! Will set me up with Reno Vulcanizing (walking distance from my apartment at the Waterfront) who, at no cost to me, replaced it with an upgraded version with double the output. Because of Will this story kinda has a happy ending.

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

I'm not really not the type to ever leave reviews but the customer service at this place is…read moresomething else . First I have called over the phone to ask a question and the guy that answered did not sound happy at all like if I had ruined his day . And when we got to the store it was the same story . Went to another oreillys auto store had a way more helpful experience at another location.

Came here to drop my truck off and the workers were very friendly. Took off to run some errands and…read moreI received a call 30 minutes later to inform me the truck was ready. Would come again.

I recently found myself in need of a battery after my car wouldn't start (and Tires Plus had…read morerecently told me it was bad). So I got it going and took it over to the Autozone on Prater Way. I had opted not to replace my battery before because it was expensive and my car was starting, so that's why I knew what I needed. Admittedly, as I've gotten older, I don't go to auto parts stores like I used to but my prior experience was that you go in, you buy what you need, and you figure it out. I had the good fortune of having Freddy at my cashier, aka Federrick W (I knew I would forget, so I took a picture ). He really went above and beyond coming out not only to sell me the new battery, but to offer to put it for me *and* clean the corrosion off the connectivity that apparently, Tires Plus had chosen not to do when they told me I needed a new one. It was about 98° out that day and of course I was parked in the lot, so it wasn't comfortable out but he took care of this *and* provided me with some good conversation while he did it. I don't get out very often because I take care of my mother with dementia, have my grandkids a lot, and just in general, tethered to home. I had that day to run errands, and I didn't want to waste that time. He also got me back on the road faster than I expected. I live closer to another Autozone, but I will go to this one in the future just because of this particular experience. Even the other employees I encountered were incredibly welcoming, and it made what could have been a pain in the ass a pleasant experience. Highly recommend, and if you are there, look for "Federrick W" - Freddy!

Thank you Lalo! Very helpful and informative. Ask for Lalo,…read morebest customer service ever! Thank you again!

I called about a part he was a young guy he said, don't give me attitude I was only trying to…read moreexplain to him what I needed I don't appreciate that should hire people with a good attitude not like him This is usually where I go to get my parts and I never had anybody be so rude to me I hope the supervisor talks to him

Greatest service! Looked for a topper for a 2012 Chevy and they found it in the perfect color…read morematches identical great service great installation. Great education on how it works and the seals to other recommendations I would need to think about! Highly recommend.

The young couple at Sierra Tso were very kind and knowledgeabl! Great service . the only thing…read morebad was how hot the waiting area was.

Wow has it been a while since I purchased wiper blades…read more The last time I did I swear they were $20 a pair. Now they are sold separately because driver and passenger blades are each different sizes. AND can range from $17 to $75 each. O'Reilly's had a convenient book in the wiper section for me to look up the size. Although it did take a few minutes to figure out the D and P after the serial numbers. Upon checking out the staff offered to help me install them. I appreciated the offer but said I needed to learn. Ya, 10 minutes later I went back in and took the help. The old ones were original and had been crusted on for 5 plus years and I Just couldn't get a grip tight enough to remove them. But sliding on the new ones was a breeze. Thanks to the staff for the assistance without any judging. See in another five years for another set.

highly recommend Cody. he put in 2 batteries in both my cars and replaced 2 different head lights!…read moretook less than 15 min each. super friendly and knowledgeable. Highly recommend!

Great service! After having to deal with a really rude…read morecustomer, the store manager Karen still managed to be cool and professional with me. She quickly helped me find the oil I needed and rang me up, no problem.

I bought rotors for my vehicle after seeing that brake pads would be included free. I brought the…read morepromotion up to the young lady cashier and was told the promotion was over. I came in the next morning to purchase brake pads and was told that the promotion was not over. I received the brake pads free, but I was disappointed to know the young lady cashier had lied and tried to dupe me into paying for the brake pads I should have got for free. I no longer trust auto zone