They are so helpful. Whenever I have an issue with anything, they make recommendations. They tell…read moreme where I can find the one item or several items I came in to buy. Also, they have a pit beef stand in front of the store on weekends.

Needed some advice about patching a hole in a masonry wall with plaster overcoat…read more The salesperson, a haggard looking young man, was brusque and not very helpful, as i'm not familiar with this type of repair. It used to be with a small independent business the sales associates were ready to make recommendations and share advice , not so here, I was left alone to look over various products with no help.

Larry is the best! Not only did he solve my problem he did it for me! This is the best hardware…read morestore in Baltimore!

I needed to get some gorilla tape for a project but, I needed it to be clear. I looked online and…read moreit indicated that they sold it here. I popped in to pick it up. Asked the cashier where it was located and she politely told me. I was looking for it in the aisle. I didn't see it. Asked another worker who was stocking in the same aisle and she located it immediately. I was overlooking it. Shame on me. The price was $11.99. I am hoping this does the job. I went to the cashier to check out. The cashier was also polite. This was an easy, quick and fast process. Thumbs up to the employees. They even have security on site. She welcomed us as we entered.

Trooper pit beef sandwich with onions was a damn fine lunch for me today! My mother got a pit…read moreturkey sandwich with onions and a sauce on it too. Sandwiches were delicious as hell and made both in about a minute's time for some fast service.

Bought a leaf blower yesterday. Customer Service was fantastic. Knowledgeable and helpful staff…read more Always a pleasure shopping at this store.

Only place I've gone to to have keys made where every one of the 5 copies actually works! Love this…read moreplace

I rely on this store when I am in the middle of a house project. It is such an asset to the local…read morecommunity to have a quality store within walking distance. I hope the new owners are as good as the current one.

I needed a toilet piece for my old Kohler toilet Clark's did not have it but was able to use the…read moreold piece and make another hole at no charge. Matt R is the man and I will always take my business to Clarks. They are committed to customer service and it really shows. Always support small businesses!

Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

Excellent service…read more Good selection Senior discount Nice to have an alternative to corporate hardware

This store is a gem! I wish I lived closer it. The people who work here go out of their way to be…read morehelpful and to find what you need. I walked in knowing what I needed and where to go for it, but I was in the store perhaps 10 seconds when someone actually asked me if I needed help. Try getting that kind of service in Home Depot!

Super find. A fellow Civil War buff saved our day by making us aware the boat we were pulling…read morebehind our RV "just didn't look right". Well, the nut was gone, fallen off sometime during the day. Redding's was a quick couple minutes away from the Gettysburg Memorial and had the supplies needed to secure the boat. Angels everywhere, absolutely no doubt! Thanks so much!

I had some magazines shipped to the store and they did not charge me anything for the service. So I…read moreended up buying some magazines from them as well to give them some business. The lady who attended me was very polite. Thanks.

This is the best Ace Hardware around...it has friendly staff, it has a fat store cat, it has…read moreeverything you need for your indoor and outdoor spaces! While Ace is certainly a bit more expensive when compared to big box stores, the location is super convenient, the service is unbeatable and all the products I've ever bought have been high quality and worked exactly as I need. I love Canton Ace and all the employees!

All....a weatherstripping and resilience success story!…read more I am just back from errands. Am CELEBRATING that after a year or three, and countless trips to hardware stores, and purchases and YouTube's on weatherstripping my very poorly installed (by rental co.) back door ...about which I was close to despair, TODAY I girded my loins (to wax poetic) and did my homework, took lots of pictures and found a quiet morning to stop at my beloved ACE hardware store in canton. (Who it turns out hardly need my good review!) I asked for a staff person who might likely have the time and experience to help me with the weatherstripping AND with my cordless drill which I have dropped too many times and thought I might need to replace (had about four coupons ready!). Two young folks worked on drill and me for at least half an hour. Drill is fixed (a gift from oldchurch in Frederick) and I have a few more tricks to try that so far look good. Probably not over, but the moral of the story ....is a good one, eh???

moved to Littlestown 2 years ago and had never been an Ace customer, but its so close hubby and I…read morestarted frequenting it. Surprised at amount of inventory and have incredible assistance every time we're in store. very polite and helpful. We're regulars now! I just wish it were larger!

I have been using Ace Hardware more often rather than going to Home Depot because of the customer…read moreservice. The staff are polite and very helpful when I have questions about products.

Outstanding every time! Read on. We moved from downtown to…read morethe county 1.5 years ago, foolishly avoided at first because of how poor the Fed Hill ACE was near our old house. I stopped in one day for something generic, and was blown away how friendly and knowledgeable everyone was, the fine and well stocked selections. I was an average DIYer, but thanks to them over the past year I've become a more skilled DIYer and have saved hundreds if not more because they're honest and actually care. My favorite story: walked in clueless and intimidated by the gas powered lawn care equipment. Mike listened intently, helped select the Echo Shred n Vac, assembled it, filled with fuel, completed the warranty himself, then showed me how to operate it in the parking lot. Are you kidding me :) !! They also have a nice offering of higher quality items you won't find at the other big box stores like Venta, Weber, Carhaart apparel, etc. If you want something specific they're happy to order it for you. I have been going there on average twice a month for the past 9 months, haven't tried the online purchasing yet but doing that today for 2 Ring Security flood light cameras (same price as anywhere else!)

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.