They are so helpful. Whenever I have an issue with anything, they make recommendations. They tell…read moreme where I can find the one item or several items I came in to buy. Also, they have a pit beef stand in front of the store on weekends.

Needed some advice about patching a hole in a masonry wall with plaster overcoat…read more The salesperson, a haggard looking young man, was brusque and not very helpful, as i'm not familiar with this type of repair. It used to be with a small independent business the sales associates were ready to make recommendations and share advice , not so here, I was left alone to look over various products with no help.

Love this place. They have a little bit of everything like an old school hardware store should. And…read moregreat service. You can actually find someone to answer a question if not like the big box stores. Great plant selection too!

I needed to get some gorilla tape for a project but, I needed it to be clear. I looked online and…read moreit indicated that they sold it here. I popped in to pick it up. Asked the cashier where it was located and she politely told me. I was looking for it in the aisle. I didn't see it. Asked another worker who was stocking in the same aisle and she located it immediately. I was overlooking it. Shame on me. The price was $11.99. I am hoping this does the job. I went to the cashier to check out. The cashier was also polite. This was an easy, quick and fast process. Thumbs up to the employees. They even have security on site. She welcomed us as we entered.

Trooper pit beef sandwich with onions was a damn fine lunch for me today! My mother got a pit…read moreturkey sandwich with onions and a sauce on it too. Sandwiches were delicious as hell and made both in about a minute's time for some fast service.

Bought a leaf blower yesterday. Customer Service was fantastic. Knowledgeable and helpful staff…read more Always a pleasure shopping at this store.

Love this store! Great inventory. Great staff. Great smell. Lol. I know that's weird but iykykread more

every neighborhood needs people like this Great service, all around…read more From screen repairs to lawnmower tuneups.

Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

Now owned at Westlake Ace Hardware. New owners, not Clark's, so they've eliminated tap to pay, so…read moreeverything is more 2% more expensive. This lower level of service means that we can go to closer hardware stores. We have shopped here for years, enjoyed Ladies Night, the Christmas Jazz band and are in at least one a month for a few hundred dollars. This really takes us to looking for a new store now. We only started shopping here due to the Apple Card special. Kinda just took a big slap towards Apple Card tap to pay. We don't do gas stations that require card because of the risk of card readers. And it's just a sign of higher fraud in our book. Unfortunate, we used to love coming here, even with the more limited and older selection. Please fix, or we're not likely to drive the extra mile past Lowe's or Home Depot.

This is a really cute local hardware store. They're a bit small so they don't have absolutely…read moreeverything a large chain store like Home Depot would but it's always nice to shop local and the staff is really friendly and happy to help.

My first trip to Kendall Hardware was great. A neighborhood Hardware store with its own parking out…read morefront. I went to check out the plants and found what I needed. The store was very neat and tidy, I was asked by several employees if I needed help, which I appreciated. Prices are on parking with a smaller business and you get the elevated level of knowledgeable service with it. A great value to me. I will be coming back for sure.

I had some magazines shipped to the store and they did not charge me anything for the service. So I…read moreended up buying some magazines from them as well to give them some business. The lady who attended me was very polite. Thanks.

I have been using the hardware store for quick items that I need in a hurry, and they have always…read morebeen very polite. I recommend you stop by if you visit Gettysburg PA for an old school shop treatment . Very nice people .

Great service and helpful staff. However this store has gone political with its sign at front door…read morestating that ICE not allowed. I think I will switch to Home Depot in Dundalk. I just want to shop but not go to a store that jams a political message down my throat. A bit much for me.

This is the best Ace Hardware around...it has friendly staff, it has a fat store cat, it has…read moreeverything you need for your indoor and outdoor spaces! While Ace is certainly a bit more expensive when compared to big box stores, the location is super convenient, the service is unbeatable and all the products I've ever bought have been high quality and worked exactly as I need. I love Canton Ace and all the employees!

I have been using Ace Hardware more often rather than going to Home Depot because of the customer…read moreservice. The staff are polite and very helpful when I have questions about products.

moved to Littlestown 2 years ago and had never been an Ace customer, but its so close hubby and I…read morestarted frequenting it. Surprised at amount of inventory and have incredible assistance every time we're in store. very polite and helpful. We're regulars now! I just wish it were larger!

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.