I love my couch. Had a few issues getting it. First, we left being told by the store associate that she would order it in 2 days for us. I called in 2 days and she said that she didn't reminded and that she would check on the order. She calls back and tells us that it is on back order, but we can wait another week. We wait another week, and then we call again when we haven't heard anything. She tells us that it is still on back order. After speaking to a manager, we find out that the store associate was actually looking at another couch and ours could be ordered. They bring us a loaner while we wait and we are told that we would have our couch within a week. Wonderful!
The same store associated calls us to tell us when the delivery would be, after the manager told us that it would actually be a day before than what the store associate is telling us. After going back and forth with us, the manager finally calls us back and tells us it will be delivered the day that he said that it would.
We've had the couch for a month now. I enjoy it. I called to pay it off, after trying to pay it online and the online website that throws a 502 gateway error every single time. Aaron's online said that because we purchased the couch from a franchise, the website would not be a feature for us to pay.
So we call. The manager argues with us about it while we are trying to pay it off, and we are quoted $150 more than was it says payoff would be, on our contract.
So for each issue. I've kept a star. We only used Aaron's because couches are on back order all over, due to the pandemic. We have learned our lesson and "good things come to those who wait". read more