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    Redding's Hardware

    3.4 (8 reviews)

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    Clarks Ace Hardware - Ellicott City - Stihl Outdoor equiptment

    Clarks Ace Hardware - Ellicott City

    (64 reviews)

    $$

    Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

    Now owned at Westlake Ace Hardware. New owners, not Clark's, so they've eliminated tap to pay, so…read moreeverything is more 2% more expensive. This lower level of service means that we can go to closer hardware stores. We have shopped here for years, enjoyed Ladies Night, the Christmas Jazz band and are in at least one a month for a few hundred dollars. This really takes us to looking for a new store now. We only started shopping here due to the Apple Card special. Kinda just took a big slap towards Apple Card tap to pay. We don't do gas stations that require card because of the risk of card readers. And it's just a sign of higher fraud in our book. Unfortunate, we used to love coming here, even with the more limited and older selection. Please fix, or we're not likely to drive the extra mile past Lowe's or Home Depot.

    Suburban Ace Hardware

    Suburban Ace Hardware

    (23 reviews)

    $$

    I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

    When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

    Redding's Hardware - sportgoods - Updated May 2026

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