I had a pleasant experience at this hardware store. The inventory is small but many different…read morethings to choose between.

I read the previous review and thought I'd give it the store a try, especially since I want to…read moresupport small, local businesses. I'm sorry, but I can't agree with the previous positive comment. It may have been, at one time, the cool, old-time hardware store I'd hoped it would be, but that was many, many years ago. In fact, it was quite dark inside and very dirty. The shelves and racks were almost all bare. The sole employee had no people skills, usually giving one-word responses. He obviously did not care about me (his only customer) as he was not wearing a mask, saying that he didn't believe in them. I won't be back. To me, it is worth it to travel 20-25 minutes up the road to Ace, Lowe's or Home Depot.

I bought paint at Cashmans and the color was totally off from the paint sample. Too dark for what I…read morewanted. I attempted to return it with the picture for them to see and they refused to take it back. They said to just apply another coat. Another coat would just darken it even more. Very very disappointing.

Excellent products and service. Staff are friendly and very helpful. They will help with loading…read moreyour purchases in your car.

I was on my way to my truck, having already purchased the paint I thought I needed for a project…read moreoutside. The manager came out and stopped me as I was getting into my vehicle, just to make sure that I realized that I had purchased a "deep base" paint, (which would have been completely wrong for this project). It was really nice of him to catch that, because I never noticed. Then he took me back in the store, and made the exchange, even covering the cost of the difference (the correct paint was a couple dollars more). You just don't see that these days. Somebody taking the time to pay that much attention, where I was negligent, bring it to my attention, and then actually take less money - to make the exchange quicker and more convenient for me. It's hard for me to remember not to just run to the "big orange" store every time I need something in the shop, or around the house. But this is just a little reminder, that there is a much better option.

I love this store! Easy to find what you need. Helpful staff. And customers help too! From nails…read moreto storm doors, lawn care and paint, they have it all.

Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

Now owned at Westlake Ace Hardware. New owners, not Clark's, so they've eliminated tap to pay, so…read moreeverything is more 2% more expensive. This lower level of service means that we can go to closer hardware stores. We have shopped here for years, enjoyed Ladies Night, the Christmas Jazz band and are in at least one a month for a few hundred dollars. This really takes us to looking for a new store now. We only started shopping here due to the Apple Card special. Kinda just took a big slap towards Apple Card tap to pay. We don't do gas stations that require card because of the risk of card readers. And it's just a sign of higher fraud in our book. Unfortunate, we used to love coming here, even with the more limited and older selection. Please fix, or we're not likely to drive the extra mile past Lowe's or Home Depot.

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

I've been to many Ace Hardware's but none as good as this. The customer service was incredible!…read moreParticularly an employee named Gray helped me throughout my entire purchase.

I feel fortunate to have our Ace Hardware store so close by in our town. The guys at the store are…read moreall so willing to help find exactly what you came for. They all know where to find anything. If they can, they walk with you to find what you need. Now, that to me is good service! I have even had them help carry paint to my car. They are a larger store than it appears outside, but not too large to give you that special hometown feel service. Some items may be a bit higher, but for the convenience, and to save on gas, I will say their prices are fair. They have greenhouses outside that I have purchased beautiful flowers from. They have an extremely large paint department where you can find any supplies you might need. They carry Benjamin Moore paint and will tint it with spot on accuracy. Craig, one of the owners, is a locksmith. Long before key fobs, I had to use his services. It was after hours, but he was there quickly. He charged a reasonable price, and worked quickly. The truck is painted nicely with the Ace logo, his shirt also id'd him as an Ace representative which I consider very professional. I have nothing but nice things to say about this store that I have utilized since I moved to Thurmont in the 80's. It has only gotten better!

They have everything you may need for last minute projects. Decent prices for location and…read morenecessity. Staff are friendly and super helpful. I had a shower tub spout with a diverter pipe that just wouldn't budge. Staff put it on the vice and quickly separated the pieces instead of trying to sell me a whole new diverter pipe.

Local small hardware store. There are times that I have had to wait for assistance because the…read moreemployees are speaking with / helping someone else, but they had done the same for me. This is a small-town hardware store where it may take a few minutes longer or cost a little bit more than a big-box store, but personalized assistance is nice. Concerning the previous review, apparently that individual has never needed help at a big-box store. There are usually insufficient employees to help, and often they do not know much about their products. Furthermore, the quality of what you purchase at Ace Fix-it is usually better than the big-box stores.