I bought a Weber Grill and paid for delivery and a later pick up. They had two guys deliver but…read moretoday only one guy to pick up which made no sense. I had to help him with the grill. I called the store and asked for the manager and Mark answered. When I told him my concern he could care less and kept saying that it was Forest Hill and not his store so not his problem. Suppose it was a housewife at home. She could never have helped the driver ( who was very polite). I am very disappointed with how things were handled and with Mark's passing the buck.This is no way to treat a customer.

No one in charge on Sunday, only young people not trained in politeness, customer service, or the…read moreproducts they sell.

Worst homedepot store and team! Don't go!…read more This is, without a doubt, the worst Home Depot store I have ever visited. Edgewood Home Depot, MD. I was trying to purchase an item from a locked display case, but the cashier told me she didn't have the key and had to call the store manager. After the call, instead of helping resolve the issue, she told me to go to Customer Service and find the manager myself. I waited about 10 minutes in the line at Customer Service, only to be told the manager wasn't there. After waiting another 10 minutes, the store manager finally showed up. Twenty minutes wasted just to buy a locked item. What made the experience even more frustrating was the impression that only the manager had the authority to unlock the case and complete the sale. Then what is the use of the lazy lady in front of the locked cage? It felt as though customers were expected to wait indefinitely for someone acting like a VIP simply because they held the key. The lack of organization, accountability, and basic customer service was unbelievable. If you're going to lock up merchandise, at least have a process in place that allows customers to make a purchase without wasting their time. This experience was unacceptable.

unbelievable poor service on a online return. i was told I was rude from the minute I walked in and…read morethe women couldn't stop arguing with me about it after I asked her to just stop and walk away.

I Had the most positive experience here thanks to Cameron. I'm in the middle of current master…read morebath renovation and needed another roll of Ditri Heat membrane for heated flooring. Both VA stores did not have any in stock. Would need to special order and that would have meant work stoppage. This is the first day of the store opening. We called and Cameron picked up. He was able to locate a roll and save it for me. When I showed up, he helped me with my purchase as well as picking up some tile edging. He walked me to the register and help put everything into my car. Amazing customer service!

I just want to give kudos to the young gentleman that helps me every time I visit. Half of the time…read moreI don't know what I need (or want) for that matter but once I explain myself, Nick gets it! He is kind and very patient and I appreciate that! I haven't had the best experiences when dealing with generational gaps in customer service but Nick B is absolutely amazing!

Generator Installed Incorrectly, Not Reliably Operational, and No Accountability…read more We had an extremely poor experience with Martin Porter and Clark Sales & Service. Martin was our primary point of contact and the person we relied upon to advise us regarding the appropriate Generac system, generator placement, available options, covered circuits, and coordination of the installation. Our 26 kW Generac generator was installed in approximately July 2025. During the following year, it experienced repeated operational problems and failed us during two power outages. When we needed the generator in May, it did not operate because of a failed circuit that the technician described as an extremely unusual problem for a generator of that age. The more serious problem occurred during an extended power outage and heat wave. Although we had specifically agreed that our well pump and HVAC would be backed up, neither operated on generator power. We were left without water or air conditioning during the outage, creating exactly the health and safety situation we purchased the generator to prevent. Martin did arrange for the electrical contractor to return and correct the problem. The electrician initially appeared to believe that the well pump and HVAC had been connected properly, but later claimed that those items had been omitted from Martin's work order. Regardless of how the mistake occurred between Clark Sales & Service and its contractor, the critical circuits we expressly requested were not connected, and no effective quality-control testing was performed before the system was placed in service. After completing the corrective work, the contractor did not test the system to confirm that the well pump and HVAC operated on generator power. We later tested the system ourselves with a different electrician and confirmed that the corrected system was working properly. We have received no meaningful acknowledgment or apology from Martin or Clark Sales & Service for the incorrect installation, lack of testing, or substantial inconvenience and physical discomfort it caused. After the corrective work was completed, I directly asked Martin to call me and acknowledge what had happened. He did not respond and has not communicated with me since. We also would have considered a larger, whole-home Generac system, but Martin did not adequately explain or present those options. We now intend to upgrade through another provider because we no longer have confidence in Martin Porter or Clark Sales & Service. Based on our experience, we cannot recommend Clark Sales & Service. Anyone using this company should insist on comprehensive testing under simulated outage conditions before accepting the installation.

Great customer service and always seem to have the part we need, even the rare ones! Well worth the…read moredrive and appreciate not having to wait for the mail to deliver something we need right away when something breaks in the middle of a job!!

On August 17, 2017, I walked into the La-Z-Boy Home Furnishings & Decor Store in Owings Mills, MD…read morelooking for a small leather rocker recliner with a high back for neck support and lumbar support. I browsed the store, tested a few recliners and narrowed down my choices. When I was greeted by Annelise Sullivan, I quickly told her exactly what I was looking for and showed her the recliners I was interested in. She told me which ones were more suitable for my needs and also introduced me to all the "bells and whistles" that were available. Once I made my selection, she told me what sales and promotions would give me the greatest discount. I placed my order and was so excited! When my recliner was ready, I was notified via phone and told that the balance was due and that I could schedule the delivery. Today, the delivery driver called me when he was 5 minutes out. A "2-man team" delivered my recliner, assembled it, tested it and was off. Boy, Oh Boy, do I love my new chair! The store selection was good, the sales associate was wonderful and the delivery team was prompt and courteous. I would definitely recommend purchasing here.

I went in for an interview and everything seemed good! However, most of the staff were very…read moreoff-putting. Maybe I didn't meet their standards, proceeded never to give me a call back to inform me I didn't get the job. I hope they don't do the same with their customers SMH.

I was at the Rock Spring Giant and the outside porter Vincient was extremely helpful and had a very…read moregood dispostion unlike others in the past. He deserves GREAT JOB FOR HIS EMPLOYER

I usually have no issues with this but ever since I received a new medication from my doctor,…read morethings have gone down hill. while I do not know if this is an isolated incident or if others have experienced this, I know that there are internal issues within the pharmacy staff but it is not an excuse. The pharmacy manager had wrongly informed me of medical information, and tried to tell me I was the one taking the wrong doses. Thus after I went again and was told a whole different story for when my medication was supposed to get refilled. I am going to go forward with thinking the information as an isolated incident which is why I think I have been discriminate against. This whole thing was just horrible to have to go through just to try to my medication and frankly illegal since I was forced to use medicine that was past its use by date which may I add is medical malpractice, and again illegal. Do not go to this pharmacy unless you want to be discriminated agains, or given medical misinformation.

This is a small hardware farm supply store. I went there to buy plumbing supplies for a job I was…read moredoing in the area. They had a decent selection, but they would not have the same selection as a plumbing supply. There is a back room that sells feed, so I decided to pick up a bag and the price was in line with the current prices for feed.

If you're going to buy furniture, these are the type of people that you would want to buy from! I…read morefound a beautiful cherry dresser online and for the price that they were offering it for I thought that there had to be something wrong with it. Therefore, I drove almost 2 hours (from the Washington D.C. area) to take a look at it. Low and behold it was just like it was advertised and shown in the pictures. The prices are VERY reasonable, especially for the quality that you will be receiving. It's very rare that you find honest people like this, who genuinely offer reasonable prices and who are not trying to scam you. I also paid for delivery, the husband/owner and his moving assistant delivered the dresser. It was very heavy (as it had a marble top) and I have wood floors throughout my place. They were VERY careful without me instructing them on not scratching any of the wood floors....which I can't always say is the case for other deliveries I've had at my place (and paid for). They had all the equipment ready and again were very careful when delivering it....you could tell that this defiantly wasn't their 1st time. They even took my old dresser WITHOUT giving me any push back or charging extra. The only semi-complaint that I would say is that the delivery was slightly pricey. Which I completely understood due to about 4 hours to and from, paying the tolls, and hiring help. Again, these are the type of people that you would want to buy from...it's very rare to be able to say that about sales people! Both the husband and wife are very friendly and sincere people. Next time when I buy from them (which now I'm defiantly planning on doing) I'm going to trust the photos from their website and place my order. It's very reassuring to know that there are people like them still out there in this world!

This quaint furniture store in Cardiff is a gem. The owner, Donna, is fantastic. She is always…read morebringing in new and different pieces into the store. The store specializes in great quality, antique furniture. I've bought at least a dozen pieces of furniture in this shop and the prices were very reasonable. One of the things I love about this store is that the furniture is in its antique splendor and hasn't been plastered with tacky chalk paint or stencils. If you are in the area, stop in and have a look. There is always a wide variety of items for sale in the shop and you never know what you will find. I've purchased chairs, tables, and even handmade antique table linens here and have been happy with every purchase. The furniture is very reasonably priced and Donna is great to work with on buying items in sets and on layaway.