I had gone years with a broken shower floor. Decided to finally get it replaced and chose Bath Fitter. Had a consultation with Ben and he was amazing. I booked and I was hesitant at first but now a week after my shower installed I'm glad I went with them. Love the finished look and the installer Josh did an amazing job. Also with the warranty I can put my mind at ease if anything were to happen to it. I would recommend Bath Fitter!!! 10 out of 10. read more

Prior to contacting Bath Fitter I went online and picked out the tub to shower conversion that we were looking to install. My husband and I had a price in mind of $10K. The salesman came and was polite, however, we were required to listen to a two hour presentation even though we told him several times to just give us the bottom line. My husband said he felt like he was being presured by a used car salesman. I was undecided about getting shower doors, although my husband wanted them. The salesman advised against us getting them and quoted us a price of around $2K more for them. We eventually went without them in part due to his downplaying the need versus the cost. The end project was $12k with no shower doors. Immediately after the install we decided we did in fact want the doors. I called back and was finally advised the cheapest version of glass doors would cost us at least $4k. I will definately be looking for another installer for our other bathrooms. read more

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I wanted to do 0 stars but 1 will have to do. LOOK ELSEWHERE!!! The finished product was done in one day and well done and cleaned up, but the rest was a nightmare. Nicholas Lonardi came to my house and told me I couldn't get the 24 months interest free financing (as advertised in Clipper Magazine) without a 900 fee (So not as advertised, not free!) So he told me about a 6 months financing. The contract was vague and hidden in it was a 90 day financing. He lied to me. It was overpriced but I was in a hurry because my husband had a stroke and needed it right way and I thought the 6 months would be fine. With the medical bills, the 90 days will require me to take out a loan to pay for their lies. DO NOT USE THIS BUSINESS!!!!!!! This company is frankly predatory and targets those who are vulnerable. -Lana Raybold read more

Joe was out yesterday and today to install my new shower. Did a great job. He was efficient, answered what questions I had and cleaned up after himself. Got to wait until tomorrow to use it, but it looks great. read more

Bath Fitter advertises "No Demolition" and no cleanup required by homeowner. They left my bathroom and adjacent room destroyed. They did not use a tarp or take any precautions. They demolished my shower and left a room full of ceramic tile debris which I had to collect in buckets and haul away myself. They left jagged shims sticking out of the wall, broken ceramic tile floor, gouges in the sheet rock requiring spackling and painting, and all of our clothes were sprayed with ceramic tile debris. We tried to find a resolution with the company and were threatened with their intent to come in and remove the shower. They asked if I wanted one of their employees to make the repairs but the offer was made a week later and we had already cleaned up and addressed the safety issues. I don't ever want an employee of Bath Fitter in my home. The charge? Over $10,000. read more

Bath Fitter came out and gave a quote for the installation of a porcelain tub overlay new shower walls, shower doors, and fixturres. Their quote was reasonable and the staff was very prompt, friendly, and informative. The installers were able to come out sooner than expected as there was a backlog due to COVID. The team that did my install was very polite, professional, and had great attention to detail. They also were very good at cleaning the area they worked in and besides the new install, you would not have known they were there. I could not be happier with their work and professionalism! I highly recommend them if you are looking to redo your bathroom. read more

My experience with Bath Fitter is on going. They failed to deliver a solid finished product. I gave them 4 attempts to deliver a quality product that the company is known to provide. I am not sure if the technicians lack the ability to do good finish work or the customer service and management needs the re-training. Currently trying to get our money back for a disappointing 4 month experience, but they are refusing to cut their losses and allow us to repair our home and hire another contractor to made it right with the refund. My bathroom was in excellent condition, but the signs of damage and poor work are numerous. read more

When I called 1-855-588-1099 to schedule an estimate, the representative stated my husband HAD to be present. I am not sure if this policy has changed, but when you call either: 1. disguise your voice to be masculine, and state "I have all the purchasing power" 2. Indicate your spouse has recently died, and immediately cry hysterically to make the sales person feel guilty, 3. call a company which is current in human rights as of 2014, and not sexist. read more

Bath Fitter - a picture of a man and woman - Kitchen & Bath Near Me - Etters, Pennsylvania

Be prepared for sticker shock. We decided to look into getting our fiberglass bathtub replaced so we contacted bath fitter online. My wife designed what she would like on their website and a rep came to our house a few days later. I figured he would do measurements and give us a quote. An hour in a half later we are going over the numbers. Since our tub is fiberglass that would need to be removed, some plumbing updates and the new acrylic tub with wall would be installed. The price was over 9k. I was shocked. If we moved forward with it they could knock about $800 off. It felt like negotiating a price for a car. Needless to say we didn't move forward. I don't like being pressured into making a decision right away to get a better price. The rep wasn't pushy but it isn't the way I like to do business. I like to get a quote, think about it for a few days, then decide. I will be taking my business elsewhere Update 5/25/19 I got a replacement tub, drywall work, replacement sink and the hardware I wanted for less than half the cost I was quoted from bath fitter. It pays to shop around and look for local business's. read more

These people are irresponsible this is the second time we called to set up an estimate the first time they never showed up they call two hours after the appointment this time they called 10 minutes before try to rearrange to push it back later and we canceled never again will we try Bath fitter's read more

I just want to put in a complaint in the way you handle your "lifetime Warranty" which is a joke! I already had an installer or what ever you label you workers as come out to my home and measure. Then they called me to schedule an appt. on Wed Nov 8th. This person was to come look at the liner and pull it out. Which would not work due to my old tub is not aligned with the current tile so water would leak to the floor. I was told by Maria that I would need at least three other appointments between, installers, measurement person and more. I guess this is how you give customer service so you wear out a customers patience and they give in. This is unacceptable and Ludacris how you handle your business! Norma Williard read more

Learn from my mistake and do more research- Avoid Bath Fitter! We purchased a new walk-in shower as my mother has health issues and the tub was a falling hazard. Fortunately, she had safety handles which were installed previously, but the tub was dangerous. On 7/14/20, they arrived to complete their promised ONE DAY JOB. The old style tub was removed down to the boards. They discovered after removing the entire thing that it was the wrong size base. At that point, the tub with the safety handles had already been removed. This forced my mother to use the other tub/shower without any safety handles. In addition, the bathroom was rendered useless as everything was exposed and you could see behind the walls. Nothing was done to try to block my cat from exploring, which he did several times. On 8/12/20, an entire month later, they returned with the correct size base only to discover that it was the wrong color. I complained several times to the Manager, Brian. He seemed extremely disinterested and unwilling to compensate the inconvenience or make the job right. They already had their money. He didn't say that, but it was obvious. On 9/9/20, another month later, they returned a third time and completed the install. My mother is a little under 5' tall. The person installing the shower put a straight pipe on it which sprayed directly over her head and onto back wall. The shower still couldn't be used. On 9/28/20, 11 weeks later, they returned a fourth time to change the straight pipe to a curved pipe so the water would spray down. I also had an additional shelf installed at that time. The installer wouldn't leave until I wrote out a check for the additional shelf. I would have placed a review of Bath Fitter on this site way before now, but my mother tripped over the very high lip of the new shower in November 2020 and broke her hip. I've been busy. If the reason you are switching to a walk-in shower is safety, especially for elderly or people with health issues, be aware that this shower has a very high lip. read more

I called Bath Fitters to find out about repairing my bathroom. The sales person was very personable and was even able to secure credit for the repair. I was disappointed that the repair could not be done in the color of the rest of the bathroom (blue). I was not until all the paper work was done that I was advised it would take 8 to 12 weeks for the work to be done. Had I know it would take that long to have the project completed, I would have contacted another company. The repair is to cover a leak. I was advised to cover the tiles in the shower with a shower curtain. This idea is not acceptable to me. Given the expense of this project ($6,600), I would think service could be provided in a more timely manner. read more

Save your time. I wanted my bath changed to a shower. Not a big deal. Already have one of those acrylic tubs and surround. Guy comes out. Spends a couple minutes measuring and tapping wall n tub to confirm there is no big heavy tub underneath that would be a hassle. He spends a half hour or more going over how "complicated" this job is and all the many steps !! They have to go through for the job. I say- cut to the chase n give me a number. I've done a lot of remodeling in my life - hiring contractors for work in my previous homes. His estimate. 8,000 for a one day job, the new faucet, remove old acrylic tub and acrylic shower to replace it. Oh the shower has a pull down seat. Bottom line. Ridiculous!! I could have my whole tiny bathroom redone for 6. Do they think I'm stupid or just a woman. Hard sell and BS. Don't waste your time. read more

After getting a call from the Regional VP of Sales who came out to give a presentation himself, I feel much better about Bath fitter. Thought there were issues that occurred before he gave a great presentation and think it is a great product. We chose not book a deal because it was more than what we were anticipating but would feel comfortable recommending the company. read more

We had our tub to shower conversion done by Bathfitter. I know they are more expensive than others, but after seeing the job they did in my bathroom I am glad I spent the extra money. It is a beautiful job and I love my new shower. Also, if you are lucky enough to have Mark work on your job it is an extra bonus. He is a wonderful worker and very pleasant to have in your house. read more

GET THESE ANNOYING KIOSKS OUT OF THE CAPITAL CITY MALL! the staff is annoying, pushy, demanding, and makes walking past their stand unpleasant. Nobody wants the cheap looking ugly bathtubs they have on display anyway!!! read more

I do not recommend doing business with the Winchester, VA office of Bath Fitter, which is part of the Mid-Atlantic Region of the company. I was told by the sales rep that I would be receiving a tub that would be 17 inches in height, which is what I requested, but the tub that was installed was only 14 inches in height. The local sales manager and the regional sales manager both agreed that I was misled and the sales rep admitted to his mistake. (A family friend who is also our handyman was there during the entire meeting with the sales rep and has confirmed that I was told I would be receiving a 17 tall inch tub.) The owner of the company and the VP of sales refused to give me any of my money back, stating they fulfilled their end of the contractual agreement and that I am not allowed to dispute the contact as my (now deceased) mother is the one who signed the document. My lawyer told me that their contract is vague, as it did not mention anywhere what the height of the new tub would be, and that a court would probably rule in my favor since Bath Fitter wrote the unclear document. I also had my mom's power of attorney while she was alive, and inherited the house and was the owner of the property and executor of her estate when the tub installation was scheduled and when the work was performed. I was the one present during installation and my name was on all accounts used to pay for the installation. Bath Fitter was informed of the change of ownership before the installation was scheduled and completed. My arguments are strong and I fully believe I would win in court. The reason I am not going to court is that it would be a civil case and I would be in charge of collecting the settlement. I would also possibly only get a partial refund, and when I subtract lawyer's fees, the hassle of going to court would not be worth the trouble. Anyone who is thinking about doing business with this company should review the contract thoroughly to make sure it explicitly states what you want to have done and know if anything goes wrong, they may not be willing to work with you to resolve any disputes. read more

My dad (elderly, bipolar) was approached by a mall kiosk Bath Fitter estimator. The estimator convinced dad (who did NOT need bathroom work done) to schedule an appointment, just to check it out. They stress a low-pressure sales pitch, but dad was told he'd receive a big discount IF he put a deposit down at the end of the appointment. Bottom line: My two elderly parents were confused, reassured that they should sign, and have since been told that if they back out, not only will they lose the deposit ($600ish) but they must pay 33% of the (ridiculous, bloated) $6,000 price. All the fine print was on the back, below where they had to sign and virtually hidden from them. I am livid with this company. They are slimy and once you've committed money, they will deny wrongdoing, they will threaten, and they will harass. The work itself is fine, but WAY overpriced and terrible to work with. BEWARE. read more

I am writing this review because it is absolutely necessary for others to know what unethical business practices Bath Fitter lives by. After agreeing not to go with this company, one week after contract was signed by my somewhat gullible father who is a senior citizen, for reasons of poor quality, wait time (12 wks out to START project), and the fact that they destroy ppl's homes by cutting corners and using cheap materials with unskilled plumbers and other "professionals", they decided to just take $600. Charged us via our credit card. The project was never started, we were still 11 weeks out, no service had been provided. Our shower install was an emergency situation but silver-tongued salesman Joe Pinkowski never got back to us about our "ASAP" status. A line of bull he used to finagle my Dad into signing the contract. I told sales manager George upon cancelling on 12/8/17 that their price was way above average for a standard shower install, and the other reasons mentioned above which I had gathered from verified customer/buyer reviews. He went ahead and charged us $600 anyway. Now we have to fight to get our money back from the bank. Stay away from these crooked thieves!!! I've never been treated (nor has my father) so rudely or disrespectfully by a company in my life, George threatened to keep the whole deposit ($2139) before anything had even been started and we were still 2+ months out from project. The owners in charge need to be hauled to be court. read more

On November 13, 2015, I had Mr. Russell Borges come to my home to give his presentation, which lasted 2.5 hrs; he proceeded to write up an estimate. I reviewed the estimate and advised him that I would like the opportunity to look it over and that I would get back to him in about a week. At that point the conversation changed dramatically and Mr. Borges became very aggressive towards me. He began berating me stating that I had misled him and that he did not believe my reasons for not making an immediate decision. I stated to him that any educated consumer would do the same thing and at least look at all options available to them. He refused to listen to any logic and continued his tirade. I then stood up and asked him to leave my home. As he was putting his materials back in his bag, he continued to badger me with his disparaging comments. I asked him to please stop speaking to me and leave immediately. All the while on his way to the door, he continued with his badgering. I again asked him to stop speaking to me and just get out! His behavior was belligerent and threatening, to the point, I felt it might become necessary for me to contact the police to ensure my safety and that he left the premises. Luckily, he left my home and I called the company immediately. Needless to say I was quite shaken by the ordeal. I have never encountered such an abusive show of salesmanship. I would also like to address the scheduling process of the company. I cannot believe that in this day and age, where women control over 60% of the wealth in the United States, that I would be subjected to such an archaic way of thinking that requires a husband be present before an appointment would be scheduled. Additionally, the tactic of giving a 10% off coupon was very misleading. I was advised by Mr. Borges that the coupon was only valid if one agreed to sign a contract at the time of the estimate. read more

I will NEVER do business with a company that employees creepy, arrogant reps that prey on women at county fairs. I attended the Dillsburg Farmer's Fair this past Oct. It was a Friday evening. As I walked past the booth with my 7 year old son, the woman at the Kitchen booth tried to get my attention. I politely said, "no thank you." The guy at Bathfitters called after me, and again I politely said, "No thank you." That is when this guy became scary. He began to cat call after me, asking me if that was a "canned response". I ignored him and he continued to yell at me as I walked down the road. Unfortunately, I had to come back and the minute he saw me he began again calling after me. I asked him for his name and he responded it was, "Rick Flair". I told him he was rude and he got very nasty. I honestly can say that I was scared that he would follow me. I half thought of contacting the police. This man singled me out because I was alone with a child. I am disabled and he singled me out, because he felt he could prey on me and scare me...and he did a pretty good job. I am sick of every place I go these people attack me or my family members, because we don't stop to put our names in the system, so they can make a couple of bucks. I am considering going to the states attorney and pressing charges against the company, because I am tired of being assaulted every time I go to the mall or to a fair. I will NEVER do business with them and I tell everyone I know to do the same! read more