Trooper pit beef sandwich with onions was a damn fine lunch for me today! My mother got a pit…read moreturkey sandwich with onions and a sauce on it too. Sandwiches were delicious as hell and made both in about a minute's time for some fast service.

Bought a leaf blower yesterday. Customer Service was fantastic. Knowledgeable and helpful staff…read more Always a pleasure shopping at this store.

I gotta say, this is the hardware store of choice for me…read more First, when you walk in, you generally see the same faces - this tells me that people enjoy working here. Rarely am I not greeted, and often an employee, if they see me in the aisle will ask if I need assistance. Although not a warehouse store like *cough Home Depot cough *, they have almost everything I need (within reason). I like how they have pretty much every wood stove accessory or repair item, this is something that the warehouse stores *cough Lowes cough* do not carry. Tip: Sign up for their loyalty program. You get discounts and credits towards future purchases. Tip: If you come in with kids, bring a couple of quarters for the old school HUGE gumball machine.

There is one jerk of an employee that works there and sadly, it ruins the whole experience. My dad…read morewent to return a bag of soil, he had purchased one too many. The same arrogant guy gave my dad a hard time, just as he always does for me. I should preface this extra part by saying my father is also recovering from knee replacement surgery. The guy held the door open and told him to carry the soil into the store. When he saw my dad struggling to walk and carry the soil, he got so annoyed by him that when my father finally got close to the front door, he shut the door in his face, and walked back inside. This is my absolute last straw with this place. You cannot bill yourself as the "friendly neighborhood hardware store" and keep doing things like this to your customers. I will gladly take my business to a more commercial enterprise and save myself 30% for the trouble.

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

I bought a Weber Grill and paid for delivery and a later pick up. They had two guys deliver but…read moretoday only one guy to pick up which made no sense. I had to help him with the grill. I called the store and asked for the manager and Mark answered. When I told him my concern he could care less and kept saying that it was Forest Hill and not his store so not his problem. Suppose it was a housewife at home. She could never have helped the driver ( who was very polite). I am very disappointed with how things were handled and with Mark's passing the buck.This is no way to treat a customer.

No one in charge on Sunday, only young people not trained in politeness, customer service, or the…read moreproducts they sell.

Great service! Great advice and recommendations! You can…read morefind anything and everything here!

This place is a true treasure trove. When I walk in to Hodges hardware I never know what I will…read morefind, pickaxes next to windows A manakin head next to a boom box. Enough books and doors and tires to build a neighborhood. I love this small business, I love the cat Ratchet, and I love this stores 3 employees making this criminally underrated store possible. Thank you Hodges

They don't have anything that you need anymore. Just empty shelves. I use to get anything thing i…read moreneed remodeling my house now have to go to bel air.

Great place to do business. Wonderful employees and very knowledgeable. Support local businesses…read moreway to represent the area.

A great selection, friendly employees, good prices and rewards program. Someone asks to help me…read moreevery time I go in. It's surprisingly a great place for gifts, too!

Edwin was very helpful in describing how to repair my shower problem. He was very kind and patient…read more Daren was great, too!

Great customer service and always seem to have the part we need, even the rare ones! Well worth the…read moredrive and appreciate not having to wait for the mail to deliver something we need right away when something breaks in the middle of a job!!

They seem to have everything. The item you are looking for may be hidden or out of site because of…read morethe smaller size of the store, but the staff there engages you and asks if they can help you. Very friendly and informative. Of course they're slightly more expensive than the big box hardware stores, but it's great locally owned hardware store.

Their floral options and gardening tools are great for beginners and experienced shoppers. The…read morestaff are knowledgeable and able to give more options and recommendations! This is great for those who are just starting out and have different grounds they are working with. The HORSE aisle is a dream for any groom. And the other animal aisles are really fun and great for pet owners of all types! I loved the dog donuts but am sad I can't eat them. Over all, I was warned of the pricing being more than the commercial big brands but their quality and assurance goes above and beyond, which is why I only want to come here. Seriously, it's ALL here!!

Came here for horse feed. I don't have horses but I am hopeful if I put out enough feed they like,…read moreone will come. They have the best pricing. Better than even Tracter Supply. And the staff was very nice and let me touch their dog, Timberland. Fingers crossed this is my year.