I bought a Weber Grill and paid for delivery and a later pick up. They had two guys deliver but…read moretoday only one guy to pick up which made no sense. I had to help him with the grill. I called the store and asked for the manager and Mark answered. When I told him my concern he could care less and kept saying that it was Forest Hill and not his store so not his problem. Suppose it was a housewife at home. She could never have helped the driver ( who was very polite). I am very disappointed with how things were handled and with Mark's passing the buck.This is no way to treat a customer.

No one in charge on Sunday, only young people not trained in politeness, customer service, or the…read moreproducts they sell.

I gotta say, this is the hardware store of choice for me…read more First, when you walk in, you generally see the same faces - this tells me that people enjoy working here. Rarely am I not greeted, and often an employee, if they see me in the aisle will ask if I need assistance. Although not a warehouse store like *cough Home Depot cough *, they have almost everything I need (within reason). I like how they have pretty much every wood stove accessory or repair item, this is something that the warehouse stores *cough Lowes cough* do not carry. Tip: Sign up for their loyalty program. You get discounts and credits towards future purchases. Tip: If you come in with kids, bring a couple of quarters for the old school HUGE gumball machine.

There is one jerk of an employee that works there and sadly, it ruins the whole experience. My dad…read morewent to return a bag of soil, he had purchased one too many. The same arrogant guy gave my dad a hard time, just as he always does for me. I should preface this extra part by saying my father is also recovering from knee replacement surgery. The guy held the door open and told him to carry the soil into the store. When he saw my dad struggling to walk and carry the soil, he got so annoyed by him that when my father finally got close to the front door, he shut the door in his face, and walked back inside. This is my absolute last straw with this place. You cannot bill yourself as the "friendly neighborhood hardware store" and keep doing things like this to your customers. I will gladly take my business to a more commercial enterprise and save myself 30% for the trouble.

I recently bought 3 tons of pellets at the spring sale as it is the best time to get them. I also…read morepaid for delivery that was $125.00 and was told that they have to have a clear path to stack them. I was aware of that as I had gotten them before when the store was Courtland. When they called to set up my delivery date they said again I have to have a clear path which I do. Yesterday June 25th my pellets arrived and dropped in front of my garage the driver refused to stack them in my garage even though I had a clear path to do so. I had to pay someone $100.00 to do what was suppose to be done by your driver. When I finally got a hold of Tori today she said that they don't hand stack anymore and only bring them in on a pallet jack. That if I had wanted them hand stacked there is an additional fee for that and they only do that on a certain day. She also said that she tells everyone upon setting up the delivery that she informs people then that they have to have enough room for the pallet jack. This is a complete lie my husband is disabled and was sitting next to me when I ordered the pellets on speaker phone and when the delivery was set up a few days later. At no time did anyone tell us they are not hand stacked and that they are brought in with a pallet jack. Had I known this I would have never gotten pellets from your store. I would not recommend your store to anyone very poor service.

I've dealt with Vic and Vic for some years now and find both friendly and helpful. They know the…read morebusiness. Sellers drop off tools, new and used, and they check the market value. You get half of what they sell it for. For me this is nice. Rather than sell each item myself, along with waiting for those that are late or never arrive and haggle when they do, I drop them in one place. There's a website where I'm able to see what I've got there and the status, available and sold and what they got for it. Every month a check is issued. They sell items in the store and some items on line. They also sell antiques tools if you're a collector and fishing equipment. I've referred co-workers and friends to the shop.

The guy working didn't think I was important enough to stop what he was doing on his computer and…read moreask me if I needed help. I felt like I wasn't welcomed there. He made me feel like I was bothering him and interrupting him. Hmmm if not for customers, businesses won't survive!!

Been shopping there for nearly 60 years; always friendly. They are not a giant store but have all…read moreessentials and a surprising number of uncommon items. Ask and they will find it for you.

Since I am no fan of the big box stores (you know the ones), I try to buy all of my stuff here…read more They've got an extensive lumber yard in the back. Whatever you need, ask someone at the counter. They can find it for you, advise you on how to fix it, or tell you where to find it. This is sort of the defacto gathering spot of greater Glen Arm. The have a cool set of the 10 comandments on the wall outside of the store. Obviously, they aren't open on Sunday.

Buyer's beware! My wife and I did a landscaping project. Hired a professional landscaper but wanted…read moreto source our own plants through a local nursery. We used this nursery not only for prices but for some very accommodating service. We ended up purchasing 30+ shrubs and trees (a good bit of money) and one of the plants died within two weeks of planting - it was the same as three others, all planted in the same place, same watering, and same sun exposure. We called to ask if we could have this one plant replaced as this clearly was a plant issue vs. a care issue (matter of fact all other plants are thriving) the manager Todd said he would not guarantee his plants, said this was a care issue, and then hung up on my wife. Unprofessional and inconsiderate. TAKE YOUR BUSINESS ELSEWHERE!!

Very nice nursery with a good selection. Every one was very nice and helpful. I would recommend…read morechecking this place out over a box store.