I couldn't be more pleased with Fresh Start Carpet Care. Communication from the get go was…read moreexcellent. I left a message with the business and got a call back right away from the owner Zach Culley and got on their schedule. He contacted me the day of letting me know he was on his way arriving on time. Both he and his team member provided top of the line carpet care. I couldn't be more pleased with the outcome of my carpet and also Zach's professional and friendly demeanor. They will be my go to for carpet care needs going forward. Thank you Fresh Start Carpet Care.

On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

They came to clean our carpets when we first moved in. I noticed there were some spots still on the…read morecarpet. They came back out to clean them again as promised. I thought they would steam clean the spots but all they did was use a spray bottle and towel to try to touch up. Seemed very lazy way to me like they didn't want to drag out the equipment again. I also noticed the entry to the bedrooms did not come clean and nobody uses them. I will be trying somewhere else next time. Sorry

Great service, quick, professional, fair price! They got…read moreright back when we contacted and arrived right on schedule. Communication throughout was flawless and the tech did great work.

Had our carpets cleaned the other day and Evergreen Carpet Care did the most amazing job!…read moreEverything from scheduling to the time of service was so seamless and easy. And what a beautiful job they did and our carpets look amazing!!

Evergreen Carpet Care have cleaned my area rugs for several years. I am always pleased with the…read moreresults and the friendliness of the staff.

Lukas was flat out the best contractor of any specialty that I have ever used-and I have dealt with…read morequite a few. He was punctual, honest, very personable and his prices are very resonable. I had him come ouit to do an estimate on cleaning my upstairs carpets and to do some carpet stretching to eliminate some bulges. He was right on time and we had thwe esitimate done and the work scheduled in just a few monutes. The job was done perfectly on both issues I had and he was early, so he was finished almost before he had originally estimated he would be here. A very enjoyable experience (many contractors aren't even close to delivering that!) and I will have him back whenever I need any carpet work. I highly reccomend him for all your carpet needs. Dave in Reno

Been using EcoPro the last 2 years. Service, quality and value's always great. Lucas is always on…read moretime, helpful and friendly.

He did an excellent job, cleaning out the air ducts in my house…read moreI'm pretty sure they had never ever been clean before, so it was weirdly satisfying to hear all of the evil being removed as it all got sucked out of the vent The air from the vents has smelled fresher ever since

We had a sick pet who accidentally ruined some new carpet we just had installed, but COIT was able…read moreto come out within a few days and completely got rid of the stains and smells. They even did a scotch guard treatment to help with any (hopefully none) future accidents, and was very reasonably priced. They were quick and efficient and did a great job! I highly recommend them!

Saw an ad on FB an figured it was time to clean our carpets. They are very responsive and their…read morepricing is super reasonable! We were scheduled at 10 and for a big hall a big rug and 3 rooms he finished in a little less than an hour and a half. Our carpets look and smell great! Thank you new world carpet cleaning! We will definitely be using you guys in the future.

Tony arrived at my home promptly for our appointment, he had booties and he also politely asked if…read morehe could park in my driveway. After I told him F no he can't park there!! ha ha jk He did a great job and I will definitely use him again and would recommend his services to all so give hime a shot.

First I am going to tell you, the job was amazing. 2nd, do not call corporate to make an appt, get…read moreestimate etc. They up charge and misquote pricing. Call your local location office!! Now our technician actually arrived early which was great. We did get a text saying when he was on his way. Victor from the Reno, NV office was our technician that day. He was prompt and professional. When he came in to look over the order there were some differences in the pricing. Not by his fault, but the fault of corporate. Once we worked out the differences and came to an agreement on the price, which was a little more than we had expected. But it is 1 1/2 year old carpet we had installed, so want to take care of it. Now we prepped the house, pre-vacuumed, picked up all loose furniture etc. Victor has clearly done this for some time. The outcome was fantastic. Now we have a little addition room with like the indoor/outdoor carpet that he was actually able to clean. We have no clue if it has ever been shampooed in all the years my in-laws lived in this house. When Victor was finished with it, it looked like brand-new carpet. All n all, I would give them 10 stars if I could. Ask for Victor. You could not even tell he had been there as far as his equipment clean up etc. Ask for Victor, he was excellent!! Till next year!!

My son, Todd Lovering, scheduled Stanley Steemer, Reno, to clean and treat/remove pet stained areas…read morein my small home in early January. The cleaner walked through the rooms (two bedrooms, hall and living room) indicating the areas that needed special pet urine treatment. The job took about an hour and the cleaner charged over $300! The carpets were soaking wet for over 48 hours, smelled horribly of urine and a sickly perfume odor. The smell was terrible and the pet urine was still there. Awful job! About 10 days later my son hired a different professional, recommended by the residential management company where he lives, to redo Stanley Steemer's work. They did an excellent job! The urine and perfume odors are gone. Cost $150. Wonderful job! Stanley Steemer should refund the poor quality job in full.

Raphael came today Labor Day, on time as agreed with very short notice. They've done an Excellent…read morejob cleaning our nasty carpets in spite of too much stain/dirt accumulated on our floors. They've worked hard, honest people, and very respectable... we are pleased to say, Great Job and we will use their services again!!! Thank you so much Raphael and company.

I hired Five Step Carpet Care to clean my tile and carpets. I have a lot of tile. They did an…read moreincredible job. The whole process was very easy. The team was incredibly responsive, they showed up measured the square footage, talked me thru the process and I had a quote very quick. They worked around my schedule to clean the floors. They treated my home as if it was theirs. The floors are immaculate. The tile and grout look brand new. The carpets are so beautiful. I'm thrilled at the service and the price was more than fair. I highly recommend this company! What a pleasure. I'll hire them again!