Super easy process, no pressure and the prices are fair. We got an Escalade low miles, premium luxury edition every where else for a base edition and 10k miles more we're asking for 5-10k more in price. Also sold my 2010 Jeep Wrangler to them Dolan Toyota wanted to give me 8k for it CARMAx gave me double! So overall fair in every aspect! read more

CarMax - Car Buyers Near Me - Reno, Nevada

I recently sold my older used car to CarMax Reno. I received the online quote, drove the car for inspection, signed paper work and left with a bank draft. The online price quote was honored and the process was relatively efficient, taking about 45 minutes total. Aliya, the person I worked with in the business office was very pleasant and efficient. They seemed to have lots of nice used cars on the lot. read more

I purchased a 2013 Jetta with 100k miles from them about a year ago for about $10k. Nothing exciting but just something to get me to and from my office each day. I paid for the MaxCare plan because I recognize that the car is far from new and likely to develop some issues over the next few years. About one year later (almost to the day) the check engine/EPC light came on and my car is limping down the freeway (I have to floor it to get almost to a safe speed). I figured it was the transmission and thought that at least I'd only be out the deductible. Man, was I wrong. Just got off the phone with my mechanic (CarMax wouldn't service it because they don't fix transmission issues), and now I'm in for parts and labor for a bad transmission coil, spark plugs and spark plug wire. I'm paying $900. MaxCare is paying $100. One year and I'm already paying an additional 10% of the original purchase price in repairs. I will never buy another car from them and will certainly stop recommending CarMax to people. If you are considering purchasing or recently have purchased from CarMax, I would encourage you to have it looked at by a mechanic while you can still get your money back. read more

start off it has been an insane experience with them. if your planning on having a car shipped in. i would highly suggest avoiding reno. to start off with, i had a car shipped from roseville california. the car that i requested for was on there dealer lot ready to be shipped. when i put in the application and was informed that i was approved and the car was being shipped down, i was told 5-7 days max with a expected 3-4 days to just due to it only needing smog. after 2 days i was informed that they received the car and by day 4 it was ready. i made the trip to carmax (i live in fernley) and was pointed to a salesman that had no interested in selling cars whatsoever it seemed like. i sat down told him that i had a car shipped down, he pulled it up on his computer and just let out a chuckle. after a few minutes of him just looking at his computer he just said car isnt ready and he just suggested i go look at the lot and just let him know if i find anything i may be interested in and had no interest in pointing me in a direction or even give me an update on the car. at that point i was just furious and left. after about a week or 2 go by i had another salesman call me to explain the situation and if i wanted to come in. once again made the drive back out. after arriving he sat me down and explained the situation as the car has not been smogged and if i would just like to look at the car he would be more then willing to show me. according to him the car wasn't up to parr and needed smog done (as the smog was sitting in the passenger seat and was smogged 2 days prior and was confirmed by vin) but after he referred me and showed me a few other possible cars but nothing was ideal to me and decided to stick with the car i originally had shipped. after this headache i received a call finally from the main carmax headquarters after about 2 1/2 weeks later saying that the car was ready and even had set me up with an appointment. once again made the drive out and arrived on time to my appointment but once i walked in and was encountered at the front counter the salesman told me that there wasn't any set appointment for me and had to go talk to the manager. about 10-15 minutes later he finally came back out and told me that they didn't even have the car on the property and that it was being repaired somewhere else. at this point i was fairly frustrated understandably and asked him at this point if someone at the dealership locally could reach out and in response the salesman thought it was funny to him and just started laughing about the situation and at that given time i just walked away. once again 3 weeks pass buy without hearing a single word from carmax i decided to check the website to see if there was any given update about the situation just to see that at that point it was reserved for someone else and was being shipped to texas without any update or communication. has been a extremely frustrating and horrible experience with carmax and would not recommend it to anyone i personally know. this whole situation has just been a joke and a waste of time. read more

Nice overall selection, however waited 15 to 20 minutes nobody came out to say hi to me. Was ready to purchase a vehicle i noticed online. Mercedes-Benz next door was more than happy to take my money. read more

I purchased my first car through CarMax a few months ago and I still couldn't be more pleased. I am 28 and have been fortunate enough to not have to make any car payments up until this point and I have to admit, I was so hesitant and reluctant about buying a vehicle. Once HERMAN reached out, all my worries went away. he is very personable and easy to work with. I loved our conversations and how informative he was about the buying process. Then by the time it was time for the financial side of things, I didn't have a care in the world. I was confident in the vehicle and the company I didn't feel like anything could go wrong. Kaitlin was so quick and informative! I love CarMax's 3 Days for Free plan. it gave me the opportunity to find a better financing deal! Truly a great experience! read more

Nightmare. From car being disgustingly filthy to the rear view mirror falling from where they tried to rig it up under the plastic to hide it. Definitely should have gone directly to the dealership. read more

I don't know what's up with the people who work here but man... today was the worst customer service I've experienced in a LONG time. I walked in wanting to check out the Model X they had on the lot and was met by this dude who seemed like I was an absolute bother to him. I asked if I could do a test drive of it and apparently the value of the vehicle made it so I couldn't... which is just... odd?? I'm interested in purchasing a vehicle and you're turning me down on a test drive? Ooookay. Even worse was asking if I could at least see inside and sit in it and that was another no. Even after him asking his managers (who were literally sitting down talking amongst themselves) they also said no. What?? What is this? All I can say is maybe I looked homeless because I had a backpack on? Which had my work laptop in it... I don't know. All I know is I'll never be back. The way I was basically just tossed to the side and given zero care as a potential customer was shocking to me. 2 stars because I've had a couple cars appraised here and the appraisers have always been nice but low on the offer amount. But at least the customer service was high. Today's experience was just so weird and off putting. read more

I went in to CarMax about 3 weeks ago knowing exactly what I wanted. I walked up to the desk and met Herman, he showed me what they had and gave me his number, he told me to go on the CarMax app and find the car I wanted. I did and it cost a bit to ship to this location and made it in under a week, he called me to let me know it came in. He came in on his day off - yesterday, and got me my car. About 3 weeks and Herman made the whole process so easy and made sure I understood it all, I got the car I've wanted for a long while now! I'm so in love with it and cannot say enough good things about Herman and CarMax!!! Go to CarMax the next time you're car shopping and ask for Herman! read more

CarMax - CarMax and my new car! - Car Buyers Near Me - Reno, Nevada

Rat feces! I returned a car bought at carmax Burbank because I found feces and nutshell in the engine bay. Carmax Reno put it back for sale, with the rat feces still in there - I witnessed it as I was buying the car next to it. The second car has three chips on the windshield, the biggest one spot in the driver's line of sight. Upon buying 3 salesman swore the windshield would be replaced. Now the service department refuses to, because it meets their standard. This windshield will crack in 3 places at the first frost. The police will give a ticket for having a defective windshield directly in the line of sight of the driver. Don't get scammed by Carmax marketing campaign, it's reputation is quite the opposite: It is famous for giving the lowest appraisals in the industry ($300 for a 2004 XC90 with new tires) and resale your car at auction They will never write a repair order before selling a car (they scam you into believing that they will repair things after, 3 salesmen did on this instance) The salesman makes about $150 in commission, carmax is expensive but cheap It is nothing else than a used car lot without any added value Their service cannot be trusted to even clean a car (the car with rodent feces had a milk explosion in the back and on the windows, cereals in the seats and crumbs in the center console), let alone inflate the tires before delivering the car to you (all 4 needed air) or even make sure that the option that you are buying with a carmax fancy marketing premium is actually in the car (bought navigation, someone had stolen the $600 OEM SD card and let me off the lot like so). Furthermore they over filled the oil. Rat feces and rodent damage are carmax standards, but also cracks in the windshields in direct line of the driver sight. Carmax is eager to sell suckers crappy cars over and over again. That's its standard. No shame, persists and signs. read more

CarMax - Crack in windshield in line of driver sight, not ok by DOT but definitely up to Carmax standards - Car Buyers Near Me - Reno, Nevada

See all

I wanted to buy an Subaru Outback that I really liked. I told them I had cash and was ready to buy now.I offered a price that was probably on the low side. However, the response was we don't haggle or budge on the price. Shocked they purchased the car for around 20k but wanted to sell for 25k. Pretty big profit I thot they would have countered with another price but they didn't seem to care less. read more

Came to CarMax to look at cars with my boyfriend and maybe I'm just unaware of the process of CarMax and how they do business there. But tbh, I feel any car dealership should have some kind of customer service from beginning to end. My boyfriend and I were pretty excited to go into carmax for the first stop during our car shopping experience, but once we came and most of the employees were just sitting at desks and stared at us. A guy came up to the front desk and just gave us a look for a minute or 2 and just flatline ask "can i help you?" And then we just said we wanted to look at cars and the guy said "oh yeah go Ahead and go back" meaning going to the lot . My boyfriend and I were kind of confused and were kinda just waiting for someone to help us but it seemed we had to just do everything on our own. We went back and looked at cars all on our own , not one sales person out there and if there was they were just driving around in the golf cart. After we finished we went back in and it's like no one wanted to work and just were sitting at the desks. Not one came up and asked or offered help. You would think someone even just ask or say how it was or if we found a vehicle but nope no one. We basically left with not one person we could say helped up. I had high hopes for CarMax due to their prices and how they can get cars shipped for free, but honestly , i rather buy my car with people who had someone kind personality and have the decency to at least say hello. read more

I had an amazing experience With CarMax purchasing my high school dream car. It was a smooth process

Don't buy from these guys. I bought a car with cash four months ago and now I can't get rid of it even though I don't need one anymore. They didn't give me a title and they claim it will now take 6 months to get one. They won't buy the car back, they won't let me return it, and without a title I can't sell the car to anyone else. So that cash I wasted on the car is unavailable until I supposedly get the title many months from now, and I must continue to pay insurance and registration on something I don't want. Horrible experience, avoid at all costs. read more

My banged up 2001 Ford Taurus with nearly 190,000 needed a axle repair/CV joint repair, not wanting to put anymore money into the car and not wanting to drive a car that sounded like pennies in a blender, I was desperate to get into a newer car ASAP. Not having perfect credit, I was worried about getting car loan and a loan with a decent APR. My friend had just purchased a Prius from CarMax about a month ago and she had loved both the CarMax experience and her car... So I figured I at least give them a try. After doing my research on my car preferences, I went in on my only free afternoon I would have in March with a determined Ford Fusion or bust goal. Walking in you are great by a greeter who answered my questions on where the Ford Fusion were located. After looking at the cars I picked the car I wanted to test drive... I love the fact that CarMax has a no hassle policy, it was refreshing to be able to look at the cars at my leisure and when I was ready, I had to actually go and hunt down a salesman. Michael H. ended up giving me a test drive and was my salesman for the financing process. Michael was a very likable and easy going individual. He really loves CarMax and working there and his enthusiasm was clearly evident in his 'sales pitch' and demeanor. He was thoughtful, considerate, and made the entire experience much more enjoyable. Between my trade in and cash I was able to pay $1000.00 down and get a monthly payment that I could afford. The offer that they made me on my old car was within the quoted Kelly BlueBook Price listed for a trade in, so I was happy with what they offered me and the fact that they took car of everything regarding the sale of the car. I do wished the the APR was about 2% lower, but considering that I was worried about getting a loan and have heard stories of double digits APR's in some of the other local car dealer in Reno, I was ok with the APR I was offered. My new car is a beautiful black 2014 ECOBoost Ford Fusion. It looks almost brand new both inside and outside. It had less than 10K miles when I purchased it. It came decked out with all the "lastest technology" and CarMax gave me 3 months of Sirus free. CarMax also detailed and cleaned the new car before bringing it out new me and offered me bags to move my personal belonging from the old car to new car. Lastly, I have a warranty on it for 50K miles/60 months, coming from spending the last 3 years with my car needing non-stop repairs I am very happy. Also, CarMax shared a full vehicle history with me and share the Ford Recalls that had been posted regarding the car/parts. Lastly, CarMax has a fairly simple but cool app that allows you to keep track of your car's maintenance, recalls, pay your loan payment (or set up reoccurring payments), and store your vehicles important paperwork. Nothing fancy, but a nice closing touch. My only suggestion to CarMax would be to have had the Keyless Entry information (Factory Reset Code) written out. I had to spend time researching on how to get it to work, but I did get it to work, so it was only slightly irritating. All in all, I was able to go in and out in, buy a beautiful new car, trade in my old car in about three hours. I would definitely recommend CarMax. read more

See all

I spent months researching before I bought my car June of last year from Carmax. Not even 24 hours after I drove it off the lot, the check engine light came on. It was under warranty, and the fuel inlet valve was replaced. Shortly after the check engine light reappeared. After a year of replacing valves, replacing severed wires, etc. a giant hole in the charcoal filter under the car was discover and $1500 worth or repairs and visits to the dealership to fix all this, my car is finally the way it should have been upon purchase. Make sure you have the car looked at from top to bottom with the first month of purchase. CARMAX WILL SELL YOU A BROKEN VEHICLE!!! Purchase at your own risk!!!!! read more

I love the car I purchased, but my experience with Carmax has been less than satisfactory to say the least. The customer service has been extremely difficult and disorganized. Never in my life has a vehicle purchase been as much of a pain as this one. Since day one there have been problems, and I'm currently a month in and still having issues with Carmax. My whole family has always bought their cars from them and have always had great experiences in the past, but I cannot recommend the Reno location. read more

Horrible experience! We got talked into driving here from Sacramento by sales rep makes Jeremiah who totally falsely represented the 2008 Toyota Corolla. The car had rear end damage, the spoiler was a different color! The interior was so dirty they had to power clean it and destroyed the interior in the process. The window has a chip and they wouldn't fix it because it was "in spec" I can't believe this car made it thru inspection it's 11k Now onto the rude sales guy who wouldn't hold a door for my 60 year old mom buying the car. He gave zero car about the damage and told me... well take it or leave it.. I will NEVER recommend carmax to anyone again. And that guy should be fired read more

Well I did it. My old jeep liberty had given me 14 years of fun and reliability but she had seen better days. I had been researching endlessly for my new ride and decided on the Jeep Renegade. Now to start the hunt. I went to the Jeep dealership but they helped me figure out the features that I wanted but didn't have that on the lot. I went to carmax right after and the heavens opened and sang! I walked in the doors and was greeted and they assigned me to a salesman. No walking up and the salesman swarming you. Friendly, courteous and very helpful! I was taken out to see what they had and even took a test ride. Did you know that Carmax can help you find the perfect vehicle and have it shipped from anywhere? MIND. BLOWN! I left the dealership and started my search on carmax.com. I found it! Everything i wanted in a fine new pony. But in Idaho? Hmmmm. So i opted to have it shipped here and what a seemless and wonderful transaction. When she arrived i looked it over and took her for a spin. She was the one. I wasn't obligated to purchase if something was wrong...no pressure...nada. excellent communication, an easy trade in and i was on my way! Do yourself a favor and check this place out! Now I'm not even finished with my story. 7 days no questions asked you can return the vehicle. Free 30 day warranty which i used and am blown away by. I had 2 issues with my vehicle. An issue with gas tank and a false light out message. I called and left a message since the service center was closed. The next available was 2 weeks and it was still covered. The tank was fixed but i continued to have issues with the light. Can you guess? They looked again and found condensation that would cause a falselight. Fixing it....free! Bravo Carmax! You found a lifelong customer that will sing your praises to the rooftops and send everyone that is car shopping your way! You made the daunting car shopping experience a wonderful one! read more

CarMax - Car Buyers Near Me - Reno, Nevada

See all

I scheduled a test drive today and had to interrupt some employees to get checked in, I was told I would wait 15 mins for a call. After nearly an hour I go ask a lady for help but she takes me to the front to the same group of employees, the same employee that checked me in insisted that I was already on the list. After walking around for an hour and a half I left, never received a call and didn't get any help from the group of employees at the front. read more

Don't waste your time. I don't know about other CarMax dealerships - but I found the Reno location to be unprofessional and incompetent. I need to sell my son's car who has left the country for graduate school. I called ahead to make sure I had all the required documentation (Title, POA, Registration, etc.), had an online offer and set up an appointment. My "10 minutes" (=1 hour) wait yielded an additional odometer form that they needed which needed my son's signature (who is out of the country) and the manager blamed the DMV. Off to the competition.... read more

If I could give a 0 star I would. I live in California and placed a car on hold. I spoke with an employee and paid for the vehicle to be transferred to my local CarMax. I didn't receive a shipping notice so I stopped into my local CarMax to see if they could give me an update. Come to find out after doing all of the paperwork and paying the fees. The manger decided to override my sale and sell the vehicle to a walk-in customer. I am so mad and upset. The worst of it is the Reno CarMax never called and when I called to see what was going on I was transferred to the general customer service. No one from Reno CarMax will speak to me. Do not buy a car from them or reserve one because it won't matter. read more

We had a truck shipped from Washington but when it arrived there were title issues with NV and we had to wait over two weeks for it to be resolved. I thought about buying a different truck but this one had all the options we wanted, plus I planned on trading my car in, which saves on sales tax when done in the same transaction so we waited. The truck was finally ready so we went in. Paul Alvarez was the rep to help us and he was GREAT. Super nice and sincere guy, no pressure tactics. He stayed past his shift to help us close out the deal. Justin, the GM, was also very helpful in resolving some issues that could have prevented the deal from closing that night. I got a really fair price for my trade in, and saved almost $2k on sales tax on the new purchase. We also got a great APR with Carmax Finance Auto - super competitive rate in line with a credit union. While things weren't smooth in the end Carmax made things right for us, and we are very happy. Will definitely consider Carmax first, for any future transactions. read more

We wanted a no hassle place to purchase our next vehicle and this was it. After visiting other dealers and having a horrible experience with the usual car salesman this was a night and day experience. No pushy car salesman trying to convince you and you even get to shop around the parking lot until you find the car you want to try. And, yes we did purchase our vehicle with them! Even the paperwork was a breeze. read more

Another Great Buying Experience with CarMax (second). The Good: -Working with Eric B. Just a genuinely nice person. Helpful even after the purchase. -Fair trade in value -$2,500 tax credit when selling one car and purchasing another through CarMax (essentially took my "trade-in" value to above the KBB estimate) -Less than 2 hours start to finish selling my car, test driving, getting financed, and completing the purchase of a new car. -No pressure, hassle, or usual car buying tactics. -Free transfer of vehicle from CA with 7 day hold after arrival in Reno while I was making my decision. -Efficient document signing process with clear explanations. -Able to shop for a better loan interest rate after driving off the lot with the vehicle, which I did. They gave me up to a week. -Able to test drive the car and walk away for a few days to ponder my decision. Just OK: -Can't haggle on the price, but with the trade in and tax credit, I still feel comfortable with the deal I got. The Bad: Nothing Everything is so easy, I probably but newer cars more frequently than I should. read more

Service after the sale? Non existent. Bought extended service, but will anyone answer a call to schedule? Not even at corporate....... all mail boxes are full, no one answers, the answers system puts you in an endless circle. read more

Carmax has changed, and not for the better! Frequent buyer with Carmax and have purchased at least 6 cars in the past all with no problem. Fast forward to today, we paid 200.00 to have a Porsche shipped in with 41,000 miles. When it arrived, it had 43,000 miles and two bald unsafe front tires. Spoke with a very nice salesmen who went to the GM Ed who offered no solution. The salesman came back to us and in an embarrassed manner relayed "ED said the tires were right on the line and the extra milage does not affect the price". So basically, deal with it. We politely thanked the salesman for his help, and he provided a refund for the car transfer fee. We are very disappointed as Carmax used to be a very honest and pleasant car buying experience. Sorry to say that is no more. Intentionally misleading the mileage and allowing anyone to purchase a car with unsafe tires is obscene. I have read several car descriptions at Carmax with the caption "These tires were not up to our standards, so we replaced them" and they are not going to replace tires that if we purchased the car and went right to a tire shop, they would not let us leave without replacing them. Plus, the intentional misleading of the mileage. Yes, that may not affect the car price, but I will not put 2,000 miles on that car in 4-5 months. That is almost half a year worth of driving for me. Needless to say, if Carmar is going to act like every other dealer then we will be taking our business to every other dealer. read more

Horrible! We drove up for a specific car. Online pictures compared to the actual car where night and day in difference. The inside was dirty, the seatbelts actually made a crunch sound, the inside of the doors where scratched up, the spoiler was a different color than the rest of the car, and some dents on the trunk. Jeremiah was the Sales Guy and had the worst Sales approach. We called when we where 20 minutes out and when we arrived he was no where to be found and no longer answered his phone. read more

worst car sales person ever, being rude up front and not very helpful on finding what we needed. CarMax you need to fire this person asap

Worst service ! I had an appointment at 1, which they swear you have to have but I've been waiting since 12:40 and have yet to be helped (over an hour later ) I asked how much longer and the guy basically said he has no idea and just wait. So what's the point of the appointment ? Why waste my time. Staff didn't really care to help and I'm currently staring at 6 guys standing around. Don't waste your time with place. It's a joke. read more

My experience over the phone was great I made an appointment to come in for today the lady I dealt with her name was Monica she was very nice when I went in today for my appointment I dealt with a guy named Bob he was rude from the gate and although I had all the paperwork I needed that was asked upon me to bring I didn't have my proof of address which I told him I would bring in he never showed me the car and he was very discriminative this guy's name is Bob older gentleman in CarMax Reno I would say that all in all I might have had a good experience if I dealt with someone else but that is who I got stuck with and I wish I would have dealt with anybody else other than Bob...... My name is August Gilmore I was also told that the car I chose was here in town but when I got there the car was in Sacramento and he was trying to show me a whole different car other than the one that I asked for I would never refer a friend or a family member to Bob if you were ever to go in the Reno store don't deal with bob read more

Helped a friend purchase a vehicle here, supposed to get 20-24 miles to the gallon and only getting 8-14, service light came on right after purchase, no return call to try and schedule 3 different times, drive down today and service guy says " Look up on You Tube how to clear", Nobody here wanted to help untill Corporate was called and a case was filed, Yes the buying experience and no pressure is nice, but they won't stand by their service or warranty read more

Purchased warranty. Took my truck in for warranty repair and was told they couldn't do it because they didn't have enough employees. What a joke. Maybe the manager should get out there and do it. Was told to go to another place who would honor the warranty. When I got there they didn't know anything about it. The employees at CarMax seemed like they didn't want to be there and were rude. Poor management. read more

Here is my experience of going all the way through the transaction, and then undoing it at CarMax. I walked in casually on Sunday informally looking at 3/4 ton pickup trucks. They happened to have 2 in stock, a 2006 F-250 Lariat and a 2015 F-250 Lariat. The 2006 was too old for me so I looked at the 2015. It was beautiful - black with a 6.7L turbo, fully loaded and with only 18k miles. All for $52,000 (new it is about $67,000) I thought about it, thought about it some more and then went inside to talk to them. When I expressed interest in buying the vehicle they asked if I'd like to test drive the vehicle and if I'd like an appraisal on my current vehicle if I'd like to trade it in. I opted for both and handed them my keys and my license. A few minutes later I went for a test drive in the '15 F-250 and loved it. It drove well (for a truck of it's size) and was in extremely good condition. After the test drive we came back into the dealership to discuss the appraisal and whether or not I wanted to buy the truck. They came back on the appraisal of my vehicle with everything being up to their standards but offering me about half what I could get private party. This actually made sense to me. The vehicle I would be trading was a loaded 2008 BMW X5 w/ 78k miles. Due to the age/mileage they would wholesale the car, not put it on their lot - therefore the price they offered me reflected that. With that information I realized I was dealing simply with the price of the truck and whether or not I wanted an extended warranty. CarMax is one of the few places I would actually buy their extended warranty. If you read the fine print you'll see that the MaxCare warranty not only covers if you bring it into a CarMax ($50 discount on deductible) or you can also take it to a dealership for your brand. The deductible is also per visit NOT per item which is nice. I noticed that on domestic vehicles the warranty was a lot cheaper than on a foreign vehicle. (in this case a 5 year/100k mile warranty on the F-150 w/ $300 ($250 at CarMax) deductible was $1600 which is pretty darn good. I agreed to give them $30K down and finance the remainder at 2.79%. The financing came back through CarMax Auto Financing (CAF) which offers the most favorable rates if you finance. After all the paperwork was signed they had to fill up the tank and make sure it was ready to go. CarMax actually has a gas tank on site for gasoline but not for diesel. It actually took them longer to get the diesel fuel than it did to take care of paying for the car. Once that was done I was able to drive the vehicle home - good times. Here's where my story differs from many others and I'm thankful for it. CarMax offers a 5-day, no questions asked return policy on their vehicles. You can read it on your contract - it's actually written in plain english and it's freaking awesome. A few days later I did in fact return the vehicle - I realized it was overkill for what I needed (I'll be fine with a 1/2 ton). It was so easy to return it was ridiculous, probably 10 minutes. My $30K will come back to me via check in a few days. Yes, I have to wait for that money and yes, there was a inquiry on my credit report. HOWEVER I will HAPPILY take that over the remorse of buying a $52,000 (+tax, title, registration) vehicle that I didn't want after all. Will I visit CarMax again? Hell yes. Frankly it's the only used car dealership I'll goto outside of most brand dealerships. Why? The whole process was so much less stressful than going to a mom and pop (non-brand) dealership or even a local name such as the Dolan Auto Group. While the prices are non negotiable I think you'll find they're right on the money for the car you're getting and the peace of mind that comes with having a used vehicle you're not paranoid about. Is paying $200 less at a dealership that won't stand behind their vehicles worth it? read more

Wound up buying a 2013 Chrysler 200, and save for a couple of glitches, not too bad of an experience First, the bad: 1) car was sold with a plugged front tire and dirty oil. They admitted the issue the next day, and appt was scheduled the following Monday to replace the front tires and do an oil change 2) the Bluetooth accessories they sell are twice the trial price and do not work with most modern phones (especially the iPhone 6.) You're better off going to Fry's, Best Buy or Audio Express if you need Bluetooth. The good: Financing took 5 minutes, paperwork took 1 hour. Finance rate was the same as a local credit union - wound up going with their in house financing. They also have a lot of vehicles - yes, many of them are fleet or rentals, however, they have almost everything you could want. read more

We were very pleased with Carmax, and our new purchase. We found the car we were looking for a Sonata Hyundai Hybrid, with everything we wanted on it, low milage and in perfect condition. Took a short test drive, loved the car. They appraised our Volvo c70 and came up with a fair price. Our car salesman Ramon C. Was easy going and no pressure. We found Carmax, was honest and fair. Only wish we could have gotten a bit more for our trade in. But did not want to try to sell it on our own. Thank you Carmax for coming to Reno. The deal from the beginning to the end was easy and everthing they promised was true. And did not have to go to the horrible DMV, They did the registsration for the plates. read more

CarMax - 2011 Sonata Hyundai Hybrid - Car Buyers Near Me - Reno, Nevada

We've bought two cars from Paul Alvarez at Reno Carmax. He's responsive and easy to work with. The Carmax purchasing experience is low pressure and quick in comparison to our other dealership experiences. We noticed the the car we purchased was missing a part and had a minor issue, Leah in service got us in right away. Parts are ordered and we will reschedule to have the work done. Our experience with sales, service and the business office have all been thorough and timely. We will absolutely do business with them again in the future. read more

So, this is purely based off an appraisal I had them do. I have a kbb value of $14,500... they did their "top of the line" appraisal check and gave me $12,000... I also had to wait for the appraisal to come in and the sales guy said the words "top of the line, best in the industry" about 35 times... not even an exaggeration. I then went to the place where I bought my car and got the pin point $14,500 kbb value offer for my vehicle. All in all, the experience was an absolute joke. I would NOT recommend Carmax for selling or trading in a vehicle, as they lowball you pretty hard. I can not speak for their sale process. Only from the appraisal point of view. read more

Not bad. I was in the process of the soul-sucking experience of buying a car, and I was in no mood to put up with overbearing, douche-baggy, let us rip you off sleazy salesmen that I had experienced in the past. Here, it's a lot more low-key with no haggling, but you still have to have your guard up when it comes to financing. Look at all the numbers carefully. I have stellar credit and their initial financing offer was almost laughable. My sales representative was very nice and out of all the dealerships I visited, they actually had the highest offer for my car as a trade-in. I liked that they showed you the Carfax - the car I looked at was listed as having 2 small accidents. Decided to pass this time. read more

I was going to sell a car to CarMax. Got a decent online offer. I took the car in with my wife following me in another vehicle. Arrived and my car was "appraised" within minutes. Here is where the problems started. We sat for well over an hour waiting for someone to talk to us. They were not that busy. Finally I went to the business office window to see what was going on. A young lady looked me up on the computer and said she would take care of it and would be right out. She came out and handed me the appraisal sheet which offered less than half of the online appraisal indicating it did not qualify for the online appraisal because of a transmission problem. Now, I bought this car new. It's been taken care of and there is no transmission problem. I declined the offer. I found the "appraiser" and asked him what the problem was with the transmission. He said there was a clunk when downshifting to 1st gear. To be fair to CarMax I was able to duplicate the problem and found it may have a worn thrust mount. A $50 fix and certainly not a problem with the transmission. My biggest issue is the way they handled this. Left sitting for almost an hour and a half. Nobody would talk to us except the office help after I complained. They could have handled this much better. I won't be going back. read more