Sold my 2005 Honda Odyssey here. Every person we worked with, from the appraiser to the business office, was professional and friendly. Everyone was wearing a mask. It was easy to make an appointment online, and the whole process took one hour from start to finish. First, we provided some information about the car. Then, the appraiser took a few minutes to look over the car. We started the car and rolled down the windows. He looked at the engine and took a few pictures of the outside of the car. Then, we went back inside and waited for about 10 minutes for our offer. We got more than we thought we'd get considering the condition of the car, and we accepted the offer. After a few more paperwork details, they gave us the plates in a reusable bag, and we were on our way with a check in hand. I appreciated that everyone explained everything to us. The whole process felt comfortable and efficient! I was hesitant to try selling to a private buyer because the car needed a lot of work to be drivable. Now that I'm working remotely and not really using the car, I just wanted to get rid of it as painlessly as possible. We probably could have gotten more for it selling to a private buyer, but I didn't feel comfortable doing that. All in all, we had a great experience at this Carmax! read more

I received an online offer from carmax. I called before I went down to their location to make sure I brought everything necessary and get an idea of how long the process would take to finalize my deal of selling my truck to them. They lie to you over the phone to get you down there. When you get there. You'll notice there is around 100 employees - 99 of them are incompetent and do not know anything or do anything. They will have you waiting around for hours, and the checks they write you cannot cash ( have to deposit and wait at least 10 days) . The manager is the most incompetent one out of all of them! read more

My first car I bought at CarMax was only a little over a year old and did not have a lot of miles on it so I felt like I got a really good car. When I decided to trade it in and get a bigger car I went right back to CarMax. I had to learn the hard way that they do not do what they promise. After I got my Subaru home I notice a few things wrong and they did promise to fix anything that I found within the 30 days. Well, when I brought my car in the first time to get it fixed the staff in the parts dept was not as helpful or knowledgeable. They told me my car would be there about 4 hours to get fixed so I was very surprised that they called me 40 min later and said my car was fixed and ready to go. The service guy had the nerve to tell me nothing was wrong with it and I didn't know how to work the car and it was normal for the rubber lining on my sunroof to fall down and hang off the window and all I need to do was push it back up there. The first time I went to use my back wiper it still did not work. So I had to miss another day of work and bring the car in again. After several hours I went back to get it and they said it was broken and needed a part that would take at least four weeks to get in and then a couple more weeks to get in fixed. Another lost day at work. Finally they say it's all fixed and I drive off. Once again the wiper does work but barley, it would take several attempts and finally I would get a couple drops of the liquid to come out. My sunroof rubber lining was glued back in place by what looked like Elmer's glue and the sun made it melt and when I tried to push the lining back in I got sticky glue on my hand. By this point I'm pissed at CarMax and called them again and I never even heard back from them. Very poor service. Then to top it off my car oil change light comes on after only driving it a few weeks. What the hell? They told me when I bought the car it was totally serviced. So I went to another car shop to get it changed and they told me the oil was very very dirty and black and had not been changed in a long time and the transmission fluid was extremely low too. It's very obvious that CarMax lied about everything. I do not recommend CarMax to anyone. I will never go there and will tell all my friends to stay away from them. Very horrible experience read more

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Carmax in Reno is to expensive and they won't negotiate their prices are $2k-$4k markup. People take the car and get it checked out before purchasing. My grand daughter bought a car from carmax right before the 30 days was up she needed up needing a transmission. They lie and say the cars are checked out. Don't believe anything come out their mouth. Get it in writing! read more

I was looking around to buy a car and a couple of my friends mentioned this establishment. I walked in and was greeted by Clairebelle Price. I told her that I wanted to look at certain types of cars and what I wanted to spend. She was so easy going and great personality, I was very happy to have her help me! We found a couple off cars on the computer, I liked the looks and we went out to see them. The first one was not for me, the second one I really liked the looks and the price (the price is the price, no negotiation at CarMax) she said let's take it for a test drive? Of course, let's do it! Fell in love with the car needless to say. She put it on hold for me until I could return with paperwork I needed. I felt so comfortable with the whole situation when I left that I had no hesitation in returning with an optimistic attitude when I returned a couple days later! This place is not like a regular car lot, there is no pressure involved, I'm assuming they don't call and hound you like most lots do. I picked up my car the day I made the appointment for and Clairebelle was ready for this transaction as well as I was. A gal named Jenny who is on the business end did all my paperwork and went over everything thoroughly with me as Clairebelle sat and made sure I was getting what was promised!! I highly recommend CarMax and if you can't get Clairebelle as your salesperson, I'm sure anyone will be fine. They are like a family around here!! Thank you CarMax for the wonderful service and my new car read more

CarMax - Car Buyers Near Me - Reno, Nevada

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Just so everyone knows, an appointment at Carmax is meaningless. I just had a 1230 appointment and left at 1:15. I was told it put me ahead of the walk-ins. What good is that to me when I'm waiting almost an hour. I'm done with CarMax. read more

I have always had a good experience when I visit any carmax and I have visited a few in different states. This time we wanted to explore our options and go for a test drive for a couple of vehicles that were "discreetly" calling my name. We just showed up which in Covid times we should know by now, was a bad idea. We were placed in a waiting list and given an estimate of about 45 minutes for someone to see us. We were seen well ahead of our advertised waiting time. While we waited, we walked the lot and let our imagination run wild. We were helped by a very nice agent, I can't remember her name :( she was super helpful, answered all our questions and wasn't annoying with the fake niceness some salespersons have. We went for our test drives, at the moment they are limited to two vehicle test drives per visit which was fine since we only had two vehicles in mind. The vehicles we test drove were nice but neither quite met my expectations so we left empty handed but still had a great experience. read more

I had to go into CarMax today. There is an issue with the navigation and touch screen in my truck. Jeremiah was a god sent. I was very upset when I walked in. He made me feel so much better.. read more

Do not use! If you purchase a car in CA and ship to the Carmax Reno location , you are required by Carmax to file all the CA paperwork! No one informed me of this process! Also if you have a CA auto loan , car max will only accept a lien holder check. It has been a disaster for purchasing my car. read more

Such a painless buying experience. I had my heart set on a Jeep Cherokee, but found that for a few thousand more and less miles, AWD and 4WD, all the safety features I wanted, I ended up with a 2019 Kia Sorento LX and I LOVE IT!! Charlene was AMAZING!! Super sweet, cared about finding me the right vehicle, and was just fun to hang out with! We paid in full for it, so I can't speak to the financing experience, but yeah, so far so good! Everyone is impressed with the deal we got! I will update in the future. read more

CarMax - The bow is such a nice touch!! - Car Buyers Near Me - Reno, Nevada

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Wow. The worst experience. Lied to again and again and again. I ordered a car that arrived...but no one called me...found out it can't be sold in my state days almost a week later....my account was on hold and couldn't order more cars until it was freed. Wasted so much time on the phone and threw even called me in for a face to face to waste my time to "get to know me" They hit my credit and launched it over and over again so thanks for the 20 hard inquiries for 1 car...now finally find a Volvo. Of course my credit score dropped 20 points so my interest was 10% more. Day 31-check engine light. I need a piece that's on back order indefinitely....Crazy issues with electronics I'm talking doors, gas lid, radio turning off, buttons not working and delayed, locks locking and unlocking in their own and back passenger door doesn't open from the inside, running through gas more than I should be....because of "lack of staff" they don't have appointments as soon as they should for everyone. I'm out of my 90 days and being told I will be paying for further issues...even though all these things have been issues since before the 90 days....and recorded...here in Reno they don't even have the proper equipment to read what's wrong with my electronics. I apparently need a fuel filter and probably much more in the next 30 days because well...Carmax! I was also told as part of the selling deal I could change my car max plan when I refinance...and the oil changes alone make it worth it...auto just told me car max care doesn't cover reg matnance.... Thanks to the guy and his traineee that flat out lied through their teeth to me. Again and again. Oh and random cosmetic stuff has been falling off the car left and right. Like they took a glue stick and glued all these pieces on real quick. Just like Mac products. Everything seems to fail when the warranty is up. Since I am still dealing with all these issues I have left names out but every person who I met and spoke to will probably be added to an updated version of this soon once I actual feel comfortable in my new car. read more

Very easy and convenient. I found the car I wanted online. They shipped it to the Carmax in my town for a small fee. There was no haggling on price. The list price was a deal. The process in store was very straightforward and took about 1 1/2 hours, including the test drive. I found a small scratch on the car. They sent a guy to my home, at my convenience, to repair the scratch, no charge. This is our second purchase through Carmax and we're very happy with the process and the product read more

I brought my car in here to get an appraisal. Even though it was a Saturday morning, I called prior to going in and was able to make an appointment for the same day. It was a quick and painless experience even though it was a lowball offer, it was pretty much what I'd expect from a place like this. If you want to sell your car fast without hassle, this is a good place to start. read more

I thought we had a good experience with our car buying - the car was transferred from Roseville to Reno quickly, our salesperson seemed very helpful, and we were in and out in less than three hours. However, the touch up paint on the liftgate was horrible. The salesperson agreed and even wrote up a "Repair Request" that it was "not in CarMax standards," and that we could call and schedule it to be redone. However, upon calling, they said because it had been done, it was CarMax standards. (Even though it is clearly written that it isn't.) According to the scheduler, two managers agreed they will not fix the paint issue. So basically, a salesperson can write whatever they want on the Repair form and tell you it will be fixed, and it doesn't mean anything. I won't ever buy from CarMax again due to this deceptive practice. read more

Rude.Rude.Rude. My daughter purchased her 1st car her and I thought we would have a great experience also. NOT. Gregg greeted us as if we were an inconvenience. Then proceeded to continue with the same attitude as we started the process to test drive the car we paid to have shipped to their location. Completely ignored me as if I were invisible and proceeded to tell my partner that we were putting the cart before the horse by adding the vehicle to our insurance. Not a big deal. We knew that our insurance company closes at 6pm. If we didn't end up buying the vehicle, we could easily take the car off of the insurance. We already worked the details out with the finance company and brought all necessary documents to the dealership. What is the big deal if we added it to our insurance to be proactive? So we went to Dolan. read more

Purchase a 2021 porsche cayenne there and when we cam back to pick it up there was a laege scratch in the rear down to the primer and the wrong touch up paint. When we told them they first said it was there then told us we could go to porsche and buy a bottle of touch up pain and fix it. We left the car and got are trade back and left horrible customer service by the manager and lack of honesty all around would not recommend doing business with them. read more

After spending a year not driving due to Covid, my husband and I decided we only needed one car, not two. So, since my car was older and not big dog, hiking, compatible, we decided to get rid of my car. I filled out the 'sell my car' on their website. Printed the pre-offer form, took it in, and within an hour, I was gone with check in hand. Easy! I highly recommend this no hassle, clean, natural life, non- pressured environment. read more

start off it has been an insane experience with them. if your planning on having a car shipped in. i would highly suggest avoiding reno. to start off with, i had a car shipped from roseville california. the car that i requested for was on there dealer lot ready to be shipped. when i put in the application and was informed that i was approved and the car was being shipped down, i was told 5-7 days max with a expected 3-4 days to just due to it only needing smog. after 2 days i was informed that they received the car and by day 4 it was ready. i made the trip to carmax (i live in fernley) and was pointed to a salesman that had no interested in selling cars whatsoever it seemed like. i sat down told him that i had a car shipped down, he pulled it up on his computer and just let out a chuckle. after a few minutes of him just looking at his computer he just said car isnt ready and he just suggested i go look at the lot and just let him know if i find anything i may be interested in and had no interest in pointing me in a direction or even give me an update on the car. at that point i was just furious and left. after about a week or 2 go by i had another salesman call me to explain the situation and if i wanted to come in. once again made the drive back out. after arriving he sat me down and explained the situation as the car has not been smogged and if i would just like to look at the car he would be more then willing to show me. according to him the car wasn't up to parr and needed smog done (as the smog was sitting in the passenger seat and was smogged 2 days prior and was confirmed by vin) but after he referred me and showed me a few other possible cars but nothing was ideal to me and decided to stick with the car i originally had shipped. after this headache i received a call finally from the main carmax headquarters after about 2 1/2 weeks later saying that the car was ready and even had set me up with an appointment. once again made the drive out and arrived on time to my appointment but once i walked in and was encountered at the front counter the salesman told me that there wasn't any set appointment for me and had to go talk to the manager. about 10-15 minutes later he finally came back out and told me that they didn't even have the car on the property and that it was being repaired somewhere else. at this point i was fairly frustrated understandably and asked him at this point if someone at the dealership locally could reach out and in response the salesman thought it was funny to him and just started laughing about the situation and at that given time i just walked away. once again 3 weeks pass buy without hearing a single word from carmax i decided to check the website to see if there was any given update about the situation just to see that at that point it was reserved for someone else and was being shipped to texas without any update or communication. has been a extremely frustrating and horrible experience with carmax and would not recommend it to anyone i personally know. this whole situation has just been a joke and a waste of time. read more

As a salesmen myself, I walk into car dealerships very skeptical. We had been shopping for almost 2 years for a family car, I had walked out of a lot of car dealerships, and said no after many long meetings with car salesmen that I witnessed did not have everyone's best interest in mind. Like I said this went on for almost 2 years. I immediately had a different experience when I met Eric. I met Eric with Carmax early February at their location and he began the process of finding the right family car for us. We worked together for 4 weeks, he was patient, concerned, quick to respond, thorough in the details and unbelievably helpful. I only bought my car at Carmax because of Eric. He has all the great attributes of a successful salesmen and this is not flattery by any means. I guess it is honest to other Yelpers to admit that an issue did come up in the buying and transferring process. This is an issue I would say is independent of our experience with Eric and out of Eric's carmax given capabilities to resolve. I got connected with shift manager Brennon and he worked towards resolving it and granted the correct solution that I was requesting. read more

Went to car max and will never go there again. Ordered a 2022 Toyota RAV4 and was delivered to car max. The salesperson told me what the monthly payment would be after leaving a down payment and the tradein on my car. Got the monthly payment lower than what I was paying now. Ready to go on this car. Even took the license plate off my car. Then he said our payments would be higher unless we left more of a down payment. We said we couldn't do that. Bait and switch!! Sent a feedback but no response. read more

If I could give a zero I would. This dealership has cost my granddaughter more than $10,000 and counting. She has had the car 7 months the first 3 months it was in the shop getting the engine replaced!!! In that time her 90 day guarantee ran out and she continues to have to dump her hard earned money into this car. Absolute rip off ! Don't trust anything car max try's to sell you!!!! read more

Trying to buy a car should not be this hard. We've spent over 10 hours waiting on these unqualified 1/2 assed "sales" reps. From not knowing how to finance/register a vehicle for our situation to having us pull up our personal email accounts and our social security admin account on their computers. This process is not what's best for the customer. Trade in your car for a fair price and take your money elsewhere. Couldn't be more disappointed. read more

First dealing with this business. Must things here are to your advantage and easy to relax and enjoy their process. Looking for a car, easy on their online site, what I found amazing, they allow you to put the vehicle you like on hold, schedule and appointment and proceed from there. That is exactly what I did and the follow up from the salesman was immediate and professional. Now this is definitely a no haggle experience, the lusted price is the price. Once you do your homework you will find they are offering you the best price! I did purchase a car with my son. Once all the paperwork completed, you go out the large glass doors and their us your car, full tank of gas, and a big yellow ribbon on top! Super cool way to close the deal! read more

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This place is a joke, one issue after the next. Their business model is great but there are a lot of quality control issues they need to address. Be prepared to waste your time for simple tasks. read more

I recently sold an older car I've had for awhile. I went through the online process with CarMax, and received an offer that I thought was fair. There are a few minor issues with the car, which I noted in the online form. I drove an hour to the CarMax location in Reno, which is closest to where I live in South Lake Tahoe. I checked in via the QR code up front, then oddly was asked to provide all of the same information to the person at the desk. She was very nice, this just seemed repetitive. I then gave her my keys and was asked to wait while the appraiser looked at my car. I waited for about 40 minutes, and then was called back to her desk. The revised offer after appraisal was less than half of my online offer, all based on the issues I had specifically noted in my online offer. I asked to talk to the appraiser, again had to sit and wait, then a different person than the person who appraised my car approached me and told me there was nothing they could do, even though I had noted the issues that lowered the offer in the online form so the revision did not seem fair. The new offer was offensively low, and the overall experience was poor, so I left. I went across the street to the Mercedes dealership because they had a sign advertising that they also buy cars. I walked in and was welcomed warmly, and worked with their appraisal employee who efficiently went through all the steps of putting together an offer for the car. They ended up offering double what CarMax had offered, and it was a great customer service experience. I hadn't previously thought about buying a Mercedes, but now I definitely will consider this dealership when looking for my next car. However, I will NEVER shop or consider CarMax again. read more

Carmax used to be great. I recently purchased a car from them and it had an exhaust leak. I returned and was reassured the next car would be good. The day after purchasing the ac went out. They had it fixed. Now the transmission is having issues and they have basically said I can have the car appraised and trade it in but I will be upside down. This has been a nightmare. I really thought they would do what they said and sell me a car that was checked over before selling. I would not recommend anyone to Carmax and if you do go make sure to take the car to a mechanic before the 7 days is up read more

My fist visit to Carmax. My parents were looking for a new car under a budget. My girlfriend was very happy with Carmax in Las Vegas and recommended it. My parents found a car they liked. A VW Jetta 2018. We sat down with Rondel. 1st thing my parents want to do was haggle. Carmax does not haggle. My dad got up and walked away. Next day I took them to the VW dealership to look at what they had for new and used. Now my parents understand why "No Haggle". Carmax already have the lowest price. So we ended up getting a car from Carmax.Rondel was very patient. Everyone was very nice at Carmax. Thanks Carmax. read more

CarMax - My parents new car - Car Buyers Near Me - Reno, Nevada

The customer service here is horrific. We saw a car listed online and went to take a look at it minutes after we saw the listing. When we got to the front desk, the man asked if we reserved the vehicle and when I we said no he scoffed at us. Then he told us it was already reserved but we were welcome to go look at it because they could transfer another one in if we liked that model. We thought he would get up or have someone go show us... nope. He literally pointed outside and said, "Go have a look at it". We asked him where it even was in the giant sea of cars and he said, "I don't know, you can walk around and look for it. Maybe the middle rows somewhere?". SERIOUSLY? We have to go find the car and you won't even get up to show us? We walked outside, walked around until we found it and it was LOCKED and we couldn't even look at it after all of that. We literally walked next door to a different dealership and they had someone immediately help us, pulled the car we were interested in up front, offered us drinks and then helped us find the right match. Take your business elsewhere! They don't care about you. read more

My experience with Claribelle and Nery was excellent! Claribelle was honest and treated my wife and me good. The first vehicle we bought, we ended up having to return due to battery issues. Troy was very understanding, so there were no issues there, they all wanted us to be happy. My wife was able to converse with Claribelle via text she was off when we went back to do the exchange. Nery took care of the transfer and had us out of there in no time. Never did we feel any pressure to buy anything, Claribelle was there to assist once we made a decision. read more

CarMax - Car Buyers Near Me - Reno, Nevada

I recently sold my older used car to CarMax Reno. I received the online quote, drove the car for inspection, signed paper work and left with a bank draft. The online price quote was honored and the process was relatively efficient, taking about 45 minutes total. Aliya, the person I worked with in the business office was very pleasant and efficient. They seemed to have lots of nice used cars on the lot. read more

I purchased my first car through CarMax a few months ago and I still couldn't be more pleased. I am 28 and have been fortunate enough to not have to make any car payments up until this point and I have to admit, I was so hesitant and reluctant about buying a vehicle. Once HERMAN reached out, all my worries went away. he is very personable and easy to work with. I loved our conversations and how informative he was about the buying process. Then by the time it was time for the financial side of things, I didn't have a care in the world. I was confident in the vehicle and the company I didn't feel like anything could go wrong. Kaitlin was so quick and informative! I love CarMax's 3 Days for Free plan. it gave me the opportunity to find a better financing deal! Truly a great experience! read more

Excellent service and wonderful experience purchasing my Chrysler 300 in November 2020. read more

CarMax - My wonderful car purchase at CarMax - Car Buyers Near Me - Reno, Nevada

Started out just fine then I was left waiting and waiting and waiting - apparently the person who was suppose to come back and give me the appraisal value forgot about me. Anyway - Vroom offered me $2500 more read more

I'm not sure why this place has anything other than at least a 4 star rating - it should be 5. I am here to give them exactly that. Here is my long story short. My boyfriend and I decided I needed new Mustang. I looked online and found the one I wanted - the right year, the right color and the right price. I requested a transfer. A week and a half later my car was at the dealership and we were heading down to check it out with the mindset of driving away with it. We sold my 2001 private party and drove down to Car Max with my other car which I planned to trade in. Nery helped us out and was very nice and helpful. We test drove the car and decided to go for it. Nery took my financial info, credit info etc., (all the usual stuff). Within ten minutes I had 4 competitive offers from different banks to finance the car. While this was going on they were evaluating my trade in and offered only $200.00 lower than what I owed on the payoff. I decided on which bank I wanted to work with and Nery closed the deal. After that part of the deal we had some small paper signing to do with another very helpful and nice employee. The whole thing took about 2 1/2 hours with zero stress. They don't pressure you, they answer any and all questions you have. They are upfront and honest and make you feel welcome. I will always recommend Car Max to anyone looking for a car. If you are headed down - ask for Nery and tell him Jennifer sent ya. read more

CarMax - Car Buyers Near Me - Reno, Nevada

Super easy process, no pressure and the prices are fair. We got an Escalade low miles, premium luxury edition every where else for a base edition and 10k miles more we're asking for 5-10k more in price. Also sold my 2010 Jeep Wrangler to them Dolan Toyota wanted to give me 8k for it CARMAx gave me double! So overall fair in every aspect! read more

CarMax - Car Buyers Near Me - Reno, Nevada

I don't know what's up with the people who work here but man... today was the worst customer service I've experienced in a LONG time. I walked in wanting to check out the Model X they had on the lot and was met by this dude who seemed like I was an absolute bother to him. I asked if I could do a test drive of it and apparently the value of the vehicle made it so I couldn't... which is just... odd?? I'm interested in purchasing a vehicle and you're turning me down on a test drive? Ooookay. Even worse was asking if I could at least see inside and sit in it and that was another no. Even after him asking his managers (who were literally sitting down talking amongst themselves) they also said no. What?? What is this? All I can say is maybe I looked homeless because I had a backpack on? Which had my work laptop in it... I don't know. All I know is I'll never be back. The way I was basically just tossed to the side and given zero care as a potential customer was shocking to me. 2 stars because I've had a couple cars appraised here and the appraisers have always been nice but low on the offer amount. But at least the customer service was high. Today's experience was just so weird and off putting. read more

I purchased a 2013 Jetta with 100k miles from them about a year ago for about $10k. Nothing exciting but just something to get me to and from my office each day. I paid for the MaxCare plan because I recognize that the car is far from new and likely to develop some issues over the next few years. About one year later (almost to the day) the check engine/EPC light came on and my car is limping down the freeway (I have to floor it to get almost to a safe speed). I figured it was the transmission and thought that at least I'd only be out the deductible. Man, was I wrong. Just got off the phone with my mechanic (CarMax wouldn't service it because they don't fix transmission issues), and now I'm in for parts and labor for a bad transmission coil, spark plugs and spark plug wire. I'm paying $900. MaxCare is paying $100. One year and I'm already paying an additional 10% of the original purchase price in repairs. I will never buy another car from them and will certainly stop recommending CarMax to people. If you are considering purchasing or recently have purchased from CarMax, I would encourage you to have it looked at by a mechanic while you can still get your money back. read more

Nightmare. From car being disgustingly filthy to the rear view mirror falling from where they tried to rig it up under the plastic to hide it. Definitely should have gone directly to the dealership. read more

I went in to CarMax about 3 weeks ago knowing exactly what I wanted. I walked up to the desk and met Herman, he showed me what they had and gave me his number, he told me to go on the CarMax app and find the car I wanted. I did and it cost a bit to ship to this location and made it in under a week, he called me to let me know it came in. He came in on his day off - yesterday, and got me my car. About 3 weeks and Herman made the whole process so easy and made sure I understood it all, I got the car I've wanted for a long while now! I'm so in love with it and cannot say enough good things about Herman and CarMax!!! Go to CarMax the next time you're car shopping and ask for Herman! read more

CarMax - CarMax and my new car! - Car Buyers Near Me - Reno, Nevada

Nice overall selection, however waited 15 to 20 minutes nobody came out to say hi to me. Was ready to purchase a vehicle i noticed online. Mercedes-Benz next door was more than happy to take my money. read more