BEWARE of CarMax Laurel Maryland. I sold them my car and they called me 90 days later telling me that I owed them additional funds that they "Estimated" my payoff incorrectly. My issue is that I received a letter in the mail a couple weeks after selling it to them stating that my car had been paid off in full. Then 90 days later I get a call asking for additional funds within 10 days. After talking to CarMax Corporate in Richmond VA they told me there was nothing they could do (and were quite rude). They informed me that they tried to reach me three times within the 14 day agreed upon payoff window however refused to provide me with days and times. I checked my persona and work lines and received no such calls or voicemails from CarMax. They interesting thing here is when they call my work number 90 days later they told me they were sending a letter in the mail to me to officially inform me. One day later a certified letter shows up in the mail informing me I had 10 days to give them the additional funds. So why was a letter never sent within the initial 14 days when they supposedly tried to reach me? That would have been the courteous thing to do. Why didn't I get any phone calls or voicemails? This is bad business CarMax, BAD business. read more

This review has to do with the service department; I have no experience purchasing a vehicle from Carmax, but after my experience with the service dept, I will not buy a vehicle here. I'd first like to point out that there are two service departments - one is for Toyota vehicles, while the other is for everything else. I've had excellent, prompt service at the Toyota side with my truck, and assumed it would be the same when I took in my Honda to get some work done. But the "other" service dept. handles customers very differently. Since the Carmax service dept. isn't open on weekends, I took a day off of work, and dropped my car off for my appointment at 9 am. By 5 pm, all they had done is run a diagnostic. It's doesn't take 8 hrs to hook it up to the machine and run a diagnostic check. Why did I bother making a morning appt if the tech isn't even going to start working on it until the afternoon? I also asked for an oil change, which they didn't do. Now I'm back to have them finish what they should've taken care of 2 days ago when I was here. I will not be returning. read more

This has been the worst experience ever with CarMax! I purchased a Nissan Sentra 2011 on June 3, 2016 by June 16,2017 I had to take the car back due to oil consumption issues. They went in circles and did not take care of the issue made me pay for the oil consumption test mind you this is the first one. This car had wheel bearing problems that they had to replace the AC compressor was out and amongst that other stuff. Long story short I am now at the fourth oil consumption test and they are trying to not put me in another car or make and make me do a tear down of the engine! The third oil consumption test was taken to Nissan Bayside in Annapolis. The technician there found absolutely no oil in my engine mind you they had the car for 3 weeks when I dropped it off it wasn't a quart and a half low of oil. They are trying to push me to do a tear down and not guarantee they will pay for it! I'm pretty certain they did for oil consumption test so that my warranty would be up pretty fast and they didn't give me any room to move or work with. 75000 mi and warranty will be out. They have tried to use the loner as leverage in told me if I don't hurry up and make a decision then they want their loaner back. Mind you it's now December 23rd and I have been in a loner for 7 months! Every 30 days I had to take the loaner back this has been such an inconvenience completely! My suggestion is do not buy a car from them they will not hold up their end of the warranty and will run you in circles completely until they can corner you and make you do what they want. The worst experience I've ever had in buying a car! Take your business somewhere else! They have put me through so much emotional stress and financial stress as well. I have 4 Kids I have to put in this car and I don't know what I'm going to do and what the results will be ..... horrible horrible experience! read more

Maybe some people really enjoy going to a dealership, spending tons of time there, and haggling their way to a decent price. That's not me, and that's a huge reason why I love Carmax, specifically the new car Toyota/Scion side. The ease of selling your car hassle-free, no haggling (pleading?) to get a better price for it, and it's independent of what you'll pay for whatever car you buy. Ameka was awesome, as was the woman in the document signing area (Yolynda, I think?). The process was quick and easy, and they were both really helpful, very friendly, and a pleasure to deal with (even late on a Sunday, when I'm sure they'd rather be at home). read more

I've purchased maybe 4 vehicles from CarMax. The people there are very professional and very friendly, service was great and even the sitting area was the best. However in 2014, I went out to buy a 2007 Toyota Sequoia since the Chrysler Pacifica I had purchased was giving me problems. Well the Sequoia was great, I had no problem. In 2016 I wanted to trade it in and I figured it was blue book valued at $10,000 to $11,000. I just purchased in 2015 a 2009 Camry. So I figured I would buy a cheap van and save the rest for down payment on a vette. I got appraised only to be ask was I in an accident. I said nope. There report says it was in 2010. I said I was not told this when I purchased or I would never had purchased. So I left there with a low amount of $4500. I went to Passport Toyota and they said this was in an accident and that the odometer was tampered with. This I did not know. They offered $3000. I spoke to a regional manager and asked why was I not informed an he pretty much said their was nothing he could do. So I learned my lesson. My Sequoia was paid off less then 2 years and as soon as I pay this Camry off we are done. read more

I am extremely dissatisfied with Carmax. I purchased a C300 2013 less than 30days ago and already it's having issues . Two different abnormal sounds coming from the right side. I have taken my car back twice. The 1st time they kept it literally a whole week! 7 days! Only to say they are not sure what's causing it and obviously don't care to find out. My husband tool mar to a Mercedes dealer and paid out of pocket for the diagnostic eval. We them took it back to Carmax. So far they've had it 2 days to only receive a call basically saying the same thing. Please do not I repeat do not purchase from Carmax. This was my 1st and definitely my last purchase with them. Mercedes dealer said the noise is associated with the Rotors. Carmax have sold me a lemon. Shane on you Carmax!!!! I will let the world know of my experience with you. Ps you don't deserve not even 1 star!!! But I couldn't leave review without selecting at least one star. read more

I'm a first-time car buyer at CarMax and I was quite surprised, and delighted with the smooth transaction . . . nothing like the horrible situation I encountered at another dealership. Both sales-people were extremely helpful at CarMax! I will definitely purchase my next vehicle here! read more

I recently bought my first car ever from Carmax Toyota (my current car was a present). I bought a brand new Corolla. I don't know a lot about cars, and often feel like I get taken advantage of by mechanics...or at least my dad and fiancé tell me that is what is going on, I always bring one of them with me when I take my car in. Carmax never made me feel this way. They spend 24 hours trying to get me the best financing option possible even though I had little to no credit. For example, they asked what would be a good time to call me back, I said they would need to leave a voice mail because I would be working and then in class. Ten minutes later they called me back to ask about what I had meant by "class." They asked if I was a student and then volunteered that I may qualify for a recent grad program Toyota does. If they had not told me this I would have gotten approved for a lousier finance option and they would have made more money. Instead, I got approved for 0% financing over 5 years with none of those crazy loopholes and restrictions. After I got approved I was able to go and pick out the exact car I wanted. They helped me set up my new car insurance policy and got me in and out in about 1.5 hours. The sales people were incredibly nice and helpful. I expected the car buying experience to be painful but it wasn't at all. I worked with Steve and Gary. So if you are considering buying a car, I would recommend talking to those two. read more

I called for an appointment o have the 10,000 mile service done on my 2016 Toyota Camry. I was told the earliest appointment would be in 2 weeks. I waited and call back and told them my car need major work and was told they could see me tommorow. read more

whatever you do don't visit this Carmax in Laurel. They gave me tires tht keep going out of air. I don't know about yals experience but they only have technicians that work three hours in a day and they don't really care about you unless you get a car from them. Or if they can't schedule an appointment around your schedule and YOU PAY THEM then they cannot help you whatsoever. Just a heads up #feelingmajorlypissedoffrn read more

Walked in, was seen promptly and taken very good care of. I drove off with a great used Honda Pilot in just two hours including financing and permanent tags. This was the easiest, most professional car dealership experience I've ever had. read more

I went to Carmax on Monday evening to sell my car They lookedat my car and priced it at $200 (are you kidding me?!!) Due to some minor issues and high miles (133K) on car well the salesman Mr Jim explained me they don't purchase cars base on KBB suggestions (of course not because KBB price on my car was over $1200 but i hate it when they try to sell all their cars in the lot only at KBB prices with no bargain because they believe it is priced right! KBB price estimates are roughly suggestions to get a roundball ideas not taking it too serious! because KBB prices are higher I hate this game of carmax! I am wondering why people still going to this place to get ripped off KBB prices!!! I recommend Carmax not to open their doors to public they just need to contract with KBB and sell their cars directly at right prices KBB likes so much!!! I bet KBB will not buy a single car from them ever! Be aware of this dealership this one is just another one like other ones out there with more sneaky tricks people may wanna believe easier! I will not trust them at all do not give your business to these people! I have heard people got rip off at Carmax a lot!!! read more

A good friend recommended Car Max of Laurel to me after purchasing 5 cars from this location himself in the past. I saw a vehicle online , called and talked to a rep named Jim K. and he secured my vehicle chosen for test drive until I arrived.When I arrived Jim arranged my test drive and explained everything to me about the vehicle itself and I felt very comfortable with the overall experience of the test drive as well as the knowledge given to me about the vehicle itself. I ended up purchasing that vehicle the very same day and as a first time Car Max customer I was pleased with the quality of service given by Jim K overall. After being discouraged by the other Car Max in Brandywine I was at my wits end with car dealerships in general. Even though the Brandywine location is closer I WILL NOT be taking my vehicle there for service at all since my experience there was HORRIBLE.I will take a drive out to the Laurel location instead.It just goes to show that all establishments are NOT the same.Car Max of Laurel, I am very very happy with my purchase and with the overall experience.Thanks again Jim ..If I ever buy another vehicle again I will return to this particular Car Max of Laurel Md location from now on.. read more

We had a great buying experience at CarMax. Their no-haggle prices and no-pressure staff made for an enjoyable buying experience. Our salesman was knowledgeable about the car we were interested in (a Ford Escape), even more so than a salesman at the Ford dealership we visited during our search! To be honest, we had thought we would just look at CarMax (since they have such a large selection all in one place) and then buy elsewhere, but we found CarMax's prices to be just as good if not better than the local dealers. We feel we got a great car at a great price. read more

Possibly the worst consumer experience I have ever had. I stood for over half an hour with specifications that I pulled from the internet for a vehicle supposedly on the lot (and a check in my pocket). NO ONE came to assist me while over ten, yes ten staff, hung out at the front desk chatting away. I guess this customer just didn't matter. I will take my business elsewhere. One star.....the bathroom was clean. read more

Carmax Laurel sold me a Forester with a list of things wrong with it, including a broken driveshaft bearing. It was literally grinding as I pulled out of the garage from buying it. Broken heated seat, tire alignment was off, moisture in the tail light, and a leaking tire valve stem. The car was $4K over retail price and clearly no one even bothered to look it over. Their "125 point inspection" is BS. Two weeks later and it's still sitting in their shop, I didn't even get a chance to test it out. I wouldn't recommend buying a car from here, but if you do, immediately take it to an independent mechanic to look it over. It could save you lots of money down the road. Employees are also non-responsive, I was interested in about 5 cars before I got to test drive one, because the others would sell before the salesman on my contract would respond. If you do a walk in, you'll be sitting at a table for a half hour while the sales people stand around and talk to each other. Worst car buying experience I've ever had. Won't be buying from Carmax again. read more

Carmax has a very good service department that saves you serious money on car repairs. The service department has a large screen television and free WiFi for customers. They provide a loaner vehicle when repairs are more than one day. Only a few times I bought more repairs than necessary such as a timing belt. Ladies be careful. This happens everywhere to women. Otherwise good service personnel. read more

This is my second time buying a car from here. Sean King was great with his service, he stayed relatable and he wasn't pushy to get a sale. He was a great guide to what I needed as well. I drove out in my new Kia SUV very happy with my choice. The vehicle met all my needs and still looked good without me leaving in a typical " soccer mom" car. read more

Buying was great but trade offer way below what all research said it should have been so didnt sell to Carmax but I sold it myself for double Carmax offer to first person to look at it. Maybe the appraiser was having a bad day but if not for the low ball trade offer I would have rated at 5 stars. read more

I was getting my tire replace my them because they sold me a car with a dry rotted tire so they said that they would put a new one on for me so then i was told that my car was finished when i got there they put a different tire on there with a different tread on the same axle and said that was good. read more

they don't have a lot of vehicles in stock, pretty expensive compared to similar certified vehicles, customer service is ok. still looking at options but carmax was a good place to start read more

I have bought 4 cars from CarMax (1 brand new & 3 used). My most recent experience is the first time I've second guessed my decision. On top of that, it is the most I've paid for a vehicle, especially used. This time I decided to get what I really wanted, even if it meant spending a little more. The trade-in/sales process was pretty smooth. I received a decent offer for my previous SUV. The new "used" SUV I purchased has me scratching my head. I checked the vehicle out pretty well, based on what I could visibly see. The odometer cluster cover has what looked like liquid spill marks on it. So, the sales person did work it out to get it cleaned (if possible) or replaced at no cost to me. At the time, besides some scratches on the bumper, I thought that was the only thing wrong. As I kept looking at my SUV in my garage I noticed the roof looked like it was dented. I kept thinking it was a reflection until I got out a ladder (I'm a little short) and really looked at and felt the area. That also drew my attention to the antenna cover not being flushed with the roof. When I took it in to have the cluster cover replaced, I pointed this out to the service consultant. It was confirmed that the roof is dented. Now how that happened no one can say. I was also told that the piece that goes around the part I do have is missing. That explains why it is not flushed. Along with that, the part I have is not the same color as the SUV, which is normal for vehicles. So, this has me wondering why it was replaced (partially), who replaced it, and how did the dent get on the roof. Although the report I received indicated that the vehicle had no accidents, this makes me wonder if it had been in an accident. I was told by the service consultant that they have ordered the piece for my antenna cover. But the consultant also said that the 'sound system' technician stated that he wanted the dent in the roof to be fixed, if he has to mount on a new cover. Now that is an expense I am not prepared to pay for. IF I was tall enough to see on the roof when I was inspecting the SUV before I bought it, I would not have purchased it. I would have selected another one, even if it meant waiting for one to come from another CarMax location. I'm still waiting for a follow-up call from the service consultant. I even told him I was willing to pay for a new cover, the same color as my SUV, but I do not want to have to pay for the replacement/install charge. Tomorrow will be 30 days since I purchased my SUV. This has been a long, head scratching 30 days. Even if it means climbing in on the inside, check EVERY area of the vehicle before purchasing it. If it doesn't look right, don't buy it. read more

Bought 4 cars in here before moving to Va. I will never buy a car the old way again. Everything computerized including the online inventorty updated every night. Loans done on computer too. I wish buying a house was this automated! Never used service dept so cant speak to service level there. read more

After reading many reviews on less touted retail dealerships, I decided to give this one a try. Perhaps it had to do with the very inexperienced sales person that had challenges with a set time as to when we would meet to view the car. After arriving at our set time a was made to wait 45 minutes. Fortunately, someone stepped up and took time with me to view the vehicle as they inspected mine for a potential trade. The only good experience was that I was left to view with little or no pressure. When the saleswoman decided to show up, she asked me whether I wanted to drive the vehicle. Really?!!! The ride was uneventful and I am 100% sure that my next vehicle will be a 4runner, but not this one. Fast forward to the next step where they offer me money and a potential trade for mine. The "no-haggle" only did themselves a disservice as my vehicle is slightly higher than what they were willing to pay based upon NADA and Kelly Blue Book. Between the lackluster employee performance and their "no-haggle" policy, I will be taking my business with a Toyota dealership in Owens Mills. You did me favor-It is only money, right? read more

Great place to sell your car. Went to Darcars and they wanted to offer me 6,000 for my 2009 corolla . I know darcars wanted to rob me so i wen to carmax i got 3,000 more. Love carmax read more

Friday, August 7, 2015 after 7 PM completed Purchased of a New 2015 Avalon Limited. Wednesday, August 12, 2015 after purchasing a half tank of gas, drove from pump no a/c. Contacted Carmax New Toyota Scion, told by P.M. "service manager" can't do anything until Thursday, August 18. Took car in on Thursday August 13, service agent looked at car after about an hour told part needed, I explained i would be out of town for the following week, no problem use our base avalon loaner for free. Unhappily accepted this arrangement, no calls no follow ups for entire week. Monday drove to carmax car released to me, with key in hand open car transferred personal items open drivers door glovebox/dashboard on floor. STORY told after returning to service agent, Tuesday August 25, no communication, Wednesday Aug. 26, arrived 8 am car assembled "not fixed" 5:40 pm stopped by spoke with Business ofc mgr then Matt "service mgr" he also shared story of efforts, illnesses & Toyota solution failures. The Car is paid for. In eleven days from now it will be a month without my car. all contacts after Friday august 14 by me. Excuses do not measure up to the standards set by all other toyota providers over years with the 5 other toyota providers and the four carmax vehicles purchased. My experience will necessitate my replacing my 2005 avalon with another companies product if this car continues to be un fixable product. Parts can be received within 24 hours anywhere in USA ergo not a parts problem system failure suggesting the decline of a business product. read more

The buying process very easy and car salesman very informative. But when needing any car servicing not very impressive. Receptionist was rude I spoke with and didnt seem to care or want to help me. Taking my car else where to be serviced read more

When buying a car, fantastic. very nice and give you the time. But when it comes to service, absolutely horrible. I called and made an appointment to replace my breaks. 4 hours later and they are just NOW replacing them. They claimed they did not have the parts, despite the fact they knew a week ahead of time as we specifically stated it when making the appointment. 2 hours later they say they will now get the parts from the dealer RIGHT ACROSS THE STREET. Literally a 5 minute walk and it took them 2 hours to figure that out. An excuse such as "there were appointments in front of you" is also not valid as everyone in front of me came and left HOURS ago. And with an appointment, I should have been prioritized at that time. I also repeatedly asked for a time estimate in order to plan out my day as I had other commitments to get to, but never received any. Absolutely ridiculous. Lazy location that doesn't prepare ahead of time for what the customers need. read more

After being lored into a local toyota dealer by not one but two advertised cars that ended up not being available for suspicious reasons, we went back to CarMax for our 4th purchase. (3 of the 4 cars were purchased from CarMax Laurel Toyota across the street) For me, the no-haggle pricing is the most comfortable way to purchase. They also have a big inventory of cars on the lot to choose from and never "hard sell" you. The sales rep, "Moshood", was knowledgable and got us on the road for a test drive lickety split. My only complaint is the 2014 Sienna I purchased was not cleaned very well on the interior. The interior door latches were rough with crud from a few years of family use. The door buttons, radio, and pretty much everything with a button was cruddy. The leather had a quick wipe down with lots of dirt left over. I would have said something at the time but didn't notice the extent of the filth until I got home. This issue did not influence my buying decision but I hope CarMax Laurel reads this and improves their car prep. read more

I am new to the state of MD, and living over 200 miles away from home this was my first large purchase on my own with out guidance from my family. I would have to say there were many pro's and con's to this purchase. I was in desperate need of a new vehicle so I called into Carmax on a Wednesday, and became in contact with Mr. Levin Lee. I must say my sales experience with him has been great! He was very patient and helpful with my uncertainty of which vehicle to choose. We must have looked at over 60 cars. Until finally we came across a 2013 Mazda 2. I've owned many cars before (Subaru, dodge, Jeep) but never a Mazda, this vehicle had everything I was looking for, compact, great mpg and quality safety rating. The purchasing process was also a breeze, although I spent the whole day there I was able to purchase my new car that day. I was very happy with my purchase until the following day. I work at a local dealership so of course, even though it JUST passed MD state inspection, I was going to have it looked at myself. I am also very mechanically inclined so I know when something just isn't right. I could tell something was wrong with the rear shocks in the morning when I was driving to work in the morning and the most horrific noise was coming from the rear end. I had my dealership put it up on the lift and take a look. The rear shocks were leaking and so was the A/C compressor. WHAT? The car JUST passed MD state inspection?? So angrily that night I called Levin and explained I was dissatisfied, he offered me to bring it into the dealership and have them take a look at it. So i waited until I had a day off and brought the vehicle in to have looked at. I must say every eperience I have EVER had with this service department has been terrible (and Im a service writer) they didn't even address the issue with the A/C compressor but they did find the shocks to fail a load test then my advisor told me they would need to give me a loaner because the vehicle was NOT safe to drive. I declined because I was still in factory warranty and would have it done by a MAZDA certified mechanic. So now they sold me a vehicle that wasn't safe to drive, and didn't even look at the compressor. I had the vehicle fixed at Oirsman Mazda in Laurel and it was a great experience, they fixed the shocks and the compressor. Complaint #2 I used to live in Northeast Pa, and the first drive up there was a week after my purchases, the windshield wipers were so terrible that I couldn't see more than 10 feet in front of me for a 3.5 hour drive. Instead of complaining I just replaced them myself but it was more of a hassle to me. What made this even worse I have own the car for a week at this point so when I went to replace the wipers there was a chip in the windshield. Whether or not this was caused by my driving or when I purchased the vehicle I still wanted to get it looked at. I called the service department and they told me 2.5 weeks for an appointment and their guy for windows only comes in on certain days and they wouldn't offer me a loaner unless I used my extended warranty I purchased. IM STILL IN THE 30 DAY CARMAX WARRANTY TIME! So I expressed my unsatisfaction and they told me I could speak to the service manager when I came in for my appointment . Two weeks pass it's a Sunday and I am in PA visiting friends when we have unexpected torrential downpour the whole day,(first time having heavy, heavy, rain since I purchased the vehicle) I get in my vehicle to drive home and the headliner at the A piller, by the SRS curtain airbag is leaking like crazy, and so is the area right in front of the dome light. The vehicle has NO sunroof and has the factory Mazda windshield in it. I had to drive all the way home getting soaking wet because water was pouring out. This was (what I thought) the last straw. I went in the day before my service appointment to speak to the service manager to see if there was anything that could be done, because at this point Im practically regretting my purchase and in tears. I get the run around, telling me that sometimes things slip through the cracks during the inspection and it's not like they sold me a car that was unsafe, YET THE PAPERWORK THEY GAVE ME STATED MY CAR WITH BAD SHOCKS IS NOT SAFE TO DRIVE. Infuriated I ask to speak to a manager above him. So they bring me a sales manager who pretty much tells me im fortunate because no other dealership offers a 30 day warranty on a vehicle and that's carmax's policy so deal with it. They weren't fixing my problem, they weren't helping me, they weren't doing anything but hiding behind their policy's and procedures. THEN they ask me if I was happy with what conclusion they have come too. I told them no and I would never purchase a car from carmax again or have any service done there. I left unhappy. I thought this was the end with carmax until a week later I was driving down to Roanoke for a conference the next day. Its a 4.5 hour drive at night time after a snow st read more

Um You should really think before buying a used car from them! Bought a Crv2012 1/13/17 and had a buyers check done by a certified Honda mechanic and had four things needed to be fixed. First was a left leaking axel, steering wheel off center , next was a blower motor, and last but not least a vtc actuator. All problems except actuator were fixed. Though it took 32 days yep 32 days to fix ! was told I was not the only car getting fixed ! gee I think I knew that. Picked up car and turned the engine. Noise is still there ! really ! started it up the next day and does it several more times. Called Ryan the service person and informed its not mechanical its just a noise that does not affect the mechanics of the engine ! Really ? come on all ready ! who the heck wants to hear this embarrassing noise ! I though I was trading up not trading down ! Called corporate office and talked to a lady a couple times. Thought things would be fixed. Nope passed off and given the run around ! Fix my car already ! filed complaint with the better business bureau read more