Really?, no call back?. Really?, not willing to take a little off, to make a deal happen? Apparently your time is more valuable than a customers. REALLY, could not give $200 for a 12 hour expired offer. I went for a test drive, carmax placed license plate on dash board, I was pulled over during, and was directed to hang the license plate on the back of the vehicle. Thank you for the ONE star treatment. read more

Hands down Jena was amazing! Tonight she helped me get into an infiniti q50 without the headache that usually comes with car shopping. She reached out a few days ago after I submitted my credit info on a different car and was super helpful the entire way through. Also she wasnt like your typical car salesperson that called you every day trying to get you to come in she gave me time to discuss with family and see what was the best road to go. She was outstanding in answering all questions and concerns that were brought up and was very accommodating. Thank you Jena I appreciate you! read more

This was my 3rd time purchasing from CarMax. It's just so easy. If you know what you want you can be in and out of there in under an hour I promise. This time we had a truck transferred from Oxnard CA and put on hold for free. We arrived for our appointment and our sales guy Mina Kamel was a total joy. He actually knew a thing or two about cars which is super helpful. He answered all our questions and we were on our way home with our new truck! read more

BEWARE!!!!!!! Unless you like to be called PISSY and be shushed!!! They sold us a car that didn't work So it dies and we literally PUSHED it up a hill at like 8pm THE DAY AFTER GETTING IT! They give us a loaner car.. 2 hours after having it the check engine light comes on and the car is SHAKING literally about to die. (1 day later it's back on the lot! Should not be sold!!!) So they tow that one back and give us A new car. Then we tell them on Monday we will come back Saturday to return the car (since it was still being worked on) and they had called me Friday saying the was back and fine. So we come in to return it on Saturday after I get off work. First they can't find the car then they say I have the keys which I don't Then they find the keys but won't return the car because "the car won't turn on because there is something wrong with it" Cause it DOESNT work!!! They knew for a week we were coming in and never said anything to us about it not working. We came in today to return the car and mentioned that maybe they should work with us on the price of the car because of ALL the crap they put us through. The Manager basically says no there's nothing we can do, you can take your money and leave. TAKE YOUR MONEY AND LEAVE. WTF!!!! They wouldn't even put new tires on the car we wanted cause those tires were crap. Mind you we never ONCE raised our voices to them but now I have had it!! And then being ignored was awesome too!!! Stay away from CARMAX!!!! Did I mention I got shushed and they called me friend PISSY?!?!? Because I don't think I can say that enough. Ugh! Seriously so irritated. read more

I honestly don't know how a company like this stays in business where do I even start! No employee acts like they want to be there. Then challenge you on everything you say like you have no clue what a car is. These people will take advantage of anybody literally watch some scumbag sales person tell a lady that 12.99 interest is really good and that if she needed lower she can always just go to the credit union and get a much lower rate but she has to buy the car first. I should've called him out for being a scammer on the spot. Really CarMax. You buy next to salvage cars for next to nothing and sell that at ridiculous prices. Fuck all of you at CarMax. 5 minutes on Carvana and I'm happy as can be. Looks like someone saw the pit falls of your business and actually made a change. read more

For selling your car, it doesn't get an easier! We came on a Saturday evening with no line and got our appraisal done in about 30 min, no hassle, free, and no heavy sales pitch to sell right away. The offer is good for 7 days before they need to re-appraise. Back 2 days later, just got the new car so ready to sell. Line to sell was about 40 minutes quoted so they said go have dinner (it's 7:30 pm) and we'll call you. We hopped down the street and got a call 30 minutes later. They were ready for us, Emerald was super nice and efficient, letting us know exactly what we were signing. Maybe 15-20 minutes later, check cut and DONE! We also got way MORE than what the dealer for our new car quoted. At the very least get an appraisal here before you purchase anywhere so you have an idea of what your trade-in can really get you here. We got a fair price in comparison to Kelly Blue Book without hassle of a listing, meeting potential scammers, etc. Easy peasy, I'd sell our car here again. read more

*****UPDATE**** I've had thre car for almost a year now and within that year Carmax has worked on the transmission 3 times. The first time they replaced a part. After a few weeks they had to replace it again because it failed. About 2 weeks ago the transmission error came back again. They had the same part and other parts replaced. I voiced my concern that I no longer want the car because it obviously has an issue. Mind you I was told that the transmission fluid was never changed when they did the first diagnostic on the car so that clearly says that a proper inspection was never done before putting it on the lot. The service worker excuse was that they didn't have a dipstick to check it. The remedy to this is to appraise the car at $12000 when I financed $18000. I get if this was a normal situation but I was sold a defective car that had no proper inspection beforehand. I am now looking for an attorney **AS I STATED IN MY INITIAL REVIEW DO NOT BUY FROM CARMAX EVER. A HOLE IN THE WALL DEALERSHIP IS BETTER THAN CARMAX!!!**** I purchased a car almost 3 months ago. I noticed the car hesitating the shift and my distance to empty kept declining each time I filled up the car. Initially it was about 400 and the last fill up was 275. I called almost two weeks ago and told the service department that the dash is displaying transmission fault error/service now and he scheduled me an appointment this Tuesday (almost two weeks later despite me saying how serious the issue is). The car almost stopped on me yesterday. Although I'm within the 90 day warranty I'm over the village and more miles over since I had to wait 2 more weeks. I'm sure all they did was disconnect the battery or reset the computer so the engine light would go off long enough for it to sale. Now that the car has been driven enough for the errors to be reported to the computer all of the errors are being indicated again on the dash. Worst car buying experience. Do not buy from CarMax!!! read more

I was just here to buy my first car! Mr. Jeffrey N. was an absolute delight. He explained everything and was very patient with me. I really appreciated all the help and patience. 10 out of 10 would recommend! read more

Came to get an appraisal. CarMax offered WAY WAY below blue book. No one even went out to look at the vehicle. And when I say "way below Kelly blue book", I mean below even a trade-in value at poor poor condition with high mileage....which my vehicle wasn't. It's been waxed monthly with low miles and look new. Plus -R- spoke to my husband and didn't even make eye contact with me when I'm the one selling the truck and I'm the one with car knowledge as a grease monkey. And I'm the one that will decide to sell or not. So sexist, low-baller, and the place just smelled like a cheap sweaty gym. read more

Very frustrated! Bought a car Sunday. They promise a 125 point inspection. Took it to my mechanic on Monday. Tons of issues that were not done that are on that 125 inspection list! Took it to them Tuesday. They said they couldn't look at it because they were booked and to print it back Wednesday am. I did. It's now Friday and I still don't have it back and won't get it until tomorrow at this rate! Make sure you ask a ton of questions and ask for proof of inspection! I will give them one positive. One is they are doing the work now. Just should have done it before selling me the car! **UPDATE*** Manager Jeremy stepped up when I brought it to his attention and reimbursed me for the other mechanic. First person to own it and care. There may be hope yet! read more

Karen Botticello is the only reason I'm giving CarMax more than one star because our experience was really lousy. After looking at a number of cars online, my husband and I came to the Irvine CarMax to check them out in person. We were randomly assigned to a sales guy named J.R. From the very start, he seemed uninterested in helping us find the vehicles we had seen online. When I asked him where we should look among the rows and rows of cars, he merely pointed in a direction and then went into the office with our ID's and insurance information to copy them so we could do a test drive. We wandered around the lot and attempted to find the several cars we were interested in based on their online listings, and J.R. was still nowhere to be found. He finally found us about ten to fifteen minutes later standing by a car we wanted to see the inside of. He opened the car for us and I immediately noticed a strong, overpowering fragrance. We got out of the car and I told him we were ready to see the next car we had found. He looked confused so I told him about my sensitivity and severe allergies to fragrances. He seemed annoyed and showed us the next car we had found (and that we had to lead him to instead of him showing us where it was). Again, this car was quite smelly -- this time of smoke -- but also looked a bit beat up and dirty on the inside. We then asked to see another car. At this point, J.R. rudely tells me that every car is going to have a smell and that it will go away on it's own. He was incredibly dismissive and downright insulting to me, and I could hardly believe CarMax would allow their sales people to behave in such a manner. Thankfully, J.R. turned us over to another salesperson because I guess he was done for the day, and this guy Steven was way, way better. He acknowledged my concern about strong odors in cars and was respectful to us. We test drove a car that seemed pretty good but decided to come back in the morning so we could see it in the daytime. When we came back the following morning and asked for Steven, he came out from the back to tell us he couldn't help us because he was on phone duty and that J.R. would be out to show us around. I absolutely was done dealing with J.R. after the previous day's interaction and told the front desk people that I preferred another salesperson help us instead. When they looked at me puzzled, I explained that I felt J.R. didn't respect my needs, was dismissive, and that I wanted someone else to help us. We went out to the lot and who shows up but J.R. again. Nope! Thankfully, my husband went over to him and said that we were being helped by someone else. Karen Boticello came over to help us and was immediately gracious and understanding of my health and allergy concerns. Talk about the complete opposite in service! She was friendly and courteous and said that she would be happy to show us as many cars as we wanted. We ended up liking a car and took it for a test drive. I noticed that the car would shake sometimes when the brakes were applied and mentioned this to Karen. She said that was something that could be fixed if needed. We liked the car enough to talk about the paperwork and to see how much we'd get for our old car. The idea of taking the car without having the brakes checked out first seemed a bit odd, but I was under the impression that CarMax had done a through inspection and that if we had a problem it could easily be fixed. Well, I am so glad we were offered a lousy trade-in price because we decided to leave and think about it at home. After reading more of the reviews here, I was so happy we walked away because it sounds like a total nightmare to try to get anything fixed on a car once you've purchased it. While Karen was a great salesperson, I think it's all about luck. If the car you're interested in has no problems, then you'll be good. But if it has any issues at all that need repair, you're going to be in a world of sh-t trying to get it fixed! And the prices are not good compared to other places. If CarMax actually did any sort of thorough inspection, it might be worth it for peace of mind, but it really doesn't seem to be the case based on my experience. read more

Car buying was great and have used them many times. However, they agree to pay small amount of the work that needed to be done, and I have heard nothing from them since. read more

Went this weekend to sell a friend's car and was kindly greeted by the savory aroma of sweaty armpit, with a side of dirty feet, seasoned with a light sprinkling of ass, complemented with a hint of stale urine from the alley next to your favorite bar. We were then greeted by one of the Carmax staff. We were escorted to his office to answer some questions while our eyes slowly watered from the smell in there. The car was appraised and sold in a matter of 40 minutes or so. The service and speed was really good, unfortunately having to endure the stench in that place reminded me of the bi-yearly gas chamber exercises from my military service. Compared to the trade-in offers we got from several dealerships, Carmax's offer was closer to a fair deal. Would recommend. Bring nose plugs and wait outside during appraisal. read more

My wife and I recently bought a car at the Irvine location. Our salesman JR was very helpful and friendly. I had done all my research from the CarMax website and knew the cars we wanted to test drive before we got there. That made the process very easy. After selecting our car it was just a matter of all the paperwork. That takes a little time but that is to be expected. We were very happy with the easy no haggle process so they didn't have to have "the closer" sent in like at other dealerships. It's our 2nd car from Irvine CarMax and we will be back next time we need a car. read more

Worse customer service!!!! They had about 5 workers in the back but only one person at the table helping. They would walk so slow and take their time. They told me it was going to be a 25 minute wait, it took 1 hour and 15 minutes. They then told me I had to call my bank myself and then wait in the line again. Almost felt like if they had their own dmv inside, you had to wait for so long, workers being slow, not happy at all read more

Drove in with a 2012 Mercedes with 111,000 miles and drove out with a 2017 BMW with 24,000 miles and a check for $5,000. Not a bad day at all! My sales representative was very knowledgeable and professional. And, true to his word, got me in-and-out within one and half hours! The best experienced I have ever had in buying a car. As they say "I'll be back!" read more

Keith was attentive within 10 seconds of my visit he asked how he may help us. He took our family serious and got us straighten away. We sold one car and traded in another and made the whole process smooth. He offered CarMax Care and really broke down how it's an investment. I added it to my credit card so I get my points. Keith was not only a salesmen but gave us an experience. I had been to several CarMax locations that weekend and I would say he made the difference. I wish him all the best. Go see Keith Kegler! read more

I made an appointment with Carmax using their webpage. Within 10 minutes, I received a phone call from Cameron. He told me that my appointment for 1:30 couldn't be met and he'd like to reschedule it. We agreed that 2 p.m. would be a good compromise. He asked if I had any prior experience with Carmax's appraisal process and I informed him that I went through the process at their Costa Mesa location. He gave me a brief overview and told me to ask for Cameron when I got to Carmax. I get to Carmax at 2 p.m., check in with Marc (the manager?) at the reception desk - he makes a call over the intercom "SALES, ATTENTION SALES, CAMERON TO THE FRONT. CAMERON TO THE FRONT." Marc checks the computer, sees my name. "James? Cameron will be with you in a few minutes." Awesome. He'll be here soon. 10 minutes later, Marc walks by me and informs another lady waiting that it'll just be a few more minutes. No update for me though... Another 15 minutes later, no sign of Cameron and no update from Marc or any other associate. 20 minutes go by (a 45 minute total of waiting) and not one person acknowledged my appointment. I walked by the reception desk and Marc didn't even bother to check up on me. So, I left. Expecting a call 10-15 mins later with an apology, but I didn't even receive that courtesy. Would I recommend Carmax? HELL TO THE F--- NO. Especially not this branch. Especially not Cameron. Definitely not Marc. I will say, for a company that prides itself on customer service - this is by far the worst service I've received. Just as bad as some of the stealerships I've had experience with before. read more

This was the car I got approved came back next day to pay down payment they changed the price to 58,998 they added 30,000 more to the car and they mission statement said no haggling do any one knows a good lawyer so I can sue them read more

CarMax - I got approved came back next day to pay down payment they changed the price to 58,998 they added 30,000 - Used Car Dealers Near Me - Irvine, California

The fact that it's a car dealership with more than a 2 star average rating speaks for itself. And a USED car dealership at that. This place really is a nice, relaxed place to buy a car. I didn't end up buying one here, nor did my friend whom I tagged along with. But the experience was worth coming back again should I be in the market for a lightly used car. The sales people here are super nice, and if I recall correctly don't work on commission. That's a HUGE deal-maker because this means they have no pressure to make a sale, which ultimately means they're not pushy, sleezy, dirtball type sales people. They're actually legitimately interested in helping you find the right car. Carmax also has about 15x the number of cars as any normal used car dealership, in addition to thousands more you can have transferred over from other Carmax locations. This makes everything so much easier. You don't have to drive around dealer to dealer. It's all right there. Plus all the cars are certified pre-owned. This particular location had one car on display inside the lobby that wasn't for sale. It looked impeccable on the outside, but behind it was a photo of the exact car from an accident it was in before its makeover. There was a statement saying Carmax wouldn't ever sell a car with such a history. Good to know. Now on to the fun part. My test drives. It was a BLAST. Like I said, I tagged along with a friend. She went her separate way with her sales woman, and I decided to get a sales person of my own just to test drive a few cars. I wasn't in the market for a car at the time so I decided to have a little fun. Here's what I test drove: Toyota Tundra Limited Platinum, Ford F-350 Diesel, Mercedes C63 AMG. I told the sales guy I wasn't going to buy a car up front, but he was real cool about it anyway. He let me drive the F-350 up and over a curb for fun, and we even joked about driving it up onto the back of a transport truck. But the best part of the day was the AMG C63. Holy cow. 450 HP in a compact sedan? I kinda felt bad for the guy. Here he was in the passenger seat, completely unbeknownst to the fact that I, me, have actually been pulled over for speeding during a test drive of a Hyundai Genesis Coupe a few months prior. I didn't get a ticket. But I was doing 70 in a 45 zone and got off on the officer's good graces. Pheww. But back to the C63. I took off out of the lot rubber screeching. 0 to 60 in about 5 seconds. Then on to a straight away stretch. 45 speed limit. 70 was my previous best with a 2.0T Hyundai Genesis Coupe. But this was an AMG Mercedes. 450 HP and 3 times the engine displacement. I hit 85. On local. No cops this time, but the guy was eager to get back to the Carmax lot. No more test drives for me. Luckily I wasn't banned. But I did have a lot of fun. One day when I have $55,000 to burn I'll come back and buy that beast. But for now I'll always remember Carmax as being a great place to test drive cars for fun, or maybe one day it'll be to actually buy a car who knows. read more

Huge thanks to Keith Segler from Carmax in Irvine! All I can say is that this gentleman has drive to find what you are looking for in a car. He was very knowledgeable, patient & kind. I let him know what my price range was looking like and he was very understanding and patient and really went out of his way to find me what I needed! Thank you Keith & Carmax! Anybody looking for a good sales consultant Keith is the guy for you! read more

CarMax - Used Car Dealers Near Me - Irvine, California

These guys are a joke. All I wanted was an appraisal for my 2013 car. The guy says that there are two people ahead of me and it takes 30 minutes after they take my name to get someone to help me. The guy mark takes my information and my keys and shad it will be done in 30 min. Almost an hour later some other guy walks up to me and asks if I had been helped. I tell him that I'm waiting for my appraisal and he says that it should have been done a long time ago. The appraisal is a lowball amount and I'm ready to leave. Mark reappears and is apologizing about dropping the ball and forgetting about me. I tell him I am disappointed in their lowball amount and the ridiculous wait. Yes Mark you are responsible and your customer service sucks. too many car ax employees standing around and talking when I am waiting to be helped. Bunch of clowns read more

Now I see why!! I often get feedback from friends not to go to CarMax, specifically, this CarMax. I recently bought a new vehicle at the Car Dealership and they even offered to pay for my old vehicle to save me the trouble of going down to CarMax, as a "we don't want you to wait your time." Or as I thought at the moment, "we want to get that vehicle off your hands so we can turn a profit." I was wrong, the car dealer was just trying to help me out, so I wouldn't come back complaining about CarMax's poor customer service and lack of respect! For starters, I was surprised to see that the car dealership was willing to pay out a few hundred dollars more for my old car compared to what CarMax was willing to offer. And CarMax doesn't allow any negotiations. I understand that's just business, yet, the dealership was willing to make an offer and adjust that offer that tended to my needs. At the check in counter, I was told I would have to wait about 5 minutes for the next representative and was told t o feel free to look at the vehicles in the used car lot, so I did. When I got the call to come up to the service counter about 20 minutes later, the guy behind the desk tells me I was late and bumped back to the bottom of the waiting list. Before, I got pissed, he said he was joking. Sure, I can take a joke, but that was an asshole way to joke, especially after waiting longer than expected and from someone I don't know. The service representative was also not very friendly or accommodating. It took over 45 minutes just to get the appraisal done. Then to get such a low offer, I was adamantly upset with the whole process. The car buying and selling experience has really changed over the years, the sharks you normally deal with that stand outside the dealerships, that doesn't work anymore. I had a great experience buying my new car, its unfortunate I couldn't get that same type of welcoming and friendly atmosphere as I did here at CarMax. In the future, I rather skip the CarMax experience completely and sell to the dealership or on autotrader. read more

Lazy. You bring a car with MaxCare Warranty to get a it fixed and they brush you off. Instead of trying to diagnose the problem, they blamed it on the previous shop. And they refuse to even check it. Rick was the representative I spoke to, he claimed they (previous shop) put the plastic cover that covered the radiator on wrong, and that was enough reason to Not diagnose my car. And he did all of this by looking through the small hole of the grill. Nice Job Rick, keep it up the good work! read more

The service department here is second to none. Isaac, Rick and Lyza are all excellent service advisors. I purchased my truck at a different SoCal CarMax, but I am treated like family when I bring my Lincoln in for repairs to CarMax Irvine, the closest CarMax to my home. A big shout out to the mechanics doing the work who go the extra mile to solve elusive problems. Thanks for keeping me on the road! read more

Came to test drive cars and all was well. Had a car transferred to the location (put it on hold) and scheduled a time the next day to come in and drive it as well as get an appraisal on my car. They confirm the night before (the day the car came in) and 3 hours later the car is sold per their website. The sales rep I was working with was Nate, who was already talking about the extended warranty on this car that I was very interested in. Not only did they not hold the car, the process was painful. I tried to put a hold on the website and it didn't go through. When I called it in it took a solid 25 minutes. After all that they sell the car I had on hold and don't even have the decency to call or email me back. I thought Carmax would be an easier route than the normal dealership but I did not have a good experience. read more

DO NOT SHOP HERE!!! I do not recommend ANYONE from shopping here. This location is definitely not the way Carmax should represent themselves as large as they are. It is unfortunate I now have these inquiries when I was only trying to help the sales process. So if anyone is trying to co-sign DO NOT DARE try here, they will run your credit without care or concern and just try to push a quick deal. ANY other dealership would of handled this situation different, and done a much better job for the illegal activity that was conducted on my report without authorization. read more

If you like wasting a whole LOT of time dealing with "miscommunications", lies, excuses, phone messages being ignored, lack of responsibility, passing the buck and other nonsense, then this is the place for you. We had the unfortunate experience of purchasing two cars from this location. We owned the first one for 6 months and actually were able to drive it for about 3 weeks. The rest of the time, it was in a service bay at CarMax. We purchased a second car and, once again, it spent more time in the service bay than in our possession. In the end, they made it right by refunding ALL of our money but they wasted so many hours of our time with their complete and total inability to understand what customer service should be that it is not worth dealing with them. The only bright spot was Tanya Mendez who actually tried to help us and seemed to make some progress. Of course, she was only there for about 10 days and then just disappeared. My advice to anyone wanting to buy a car. Go anywhere but here. While we were waiting (and waiting and waiting) to pick up our refund (even though we were told it would be ready for us and we just needed to sign a few papers and pick it up), we spoke to another customer who had also had to return the car she purchased for major mechanical issues. Sounds like they need to rethink their 125 point quality check! read more

CarMax is a pretty cool spot, not going to lie. I came to the Irvine CarMax to sell my 03 Infiniti G35 coupe. Such a sad day seeing my car go away :( Anyways, I made an appointment for an appraisal. My appointment was on time, I handed over my keys and they said that it would take about an hour for them to check out the car. Awesome, 1 hour was no big issue for me. I just used the time to check out each car in the lot. Sat in a few cool cars and day dreamed that I would be able to ride in some of the luxury lines. My initial thoughts about CarMax was that only Lemon or cars-that-nobody-wanted would be sold here. I was wrong! I saw a line or Porsches, a line of Lexus, about 5-6 BMW M3s, Corvettes, Lexus ISF, Camaros, etc... They actually do have some pretty nice cars here for sale! About 35 minutes in, I had just walked the entire car lot. Moments later, I get a call saying that my appraisal was done. Bam! it was that easy! The appraisal stood for about 6-7 days. I then drove to the LAX CarMax to do my actual selling since it would be a shorter drive for me parents. I arrived right when it opened, showed them the paper work and I was out in about 20 minutes. The car appraisal, the selling, and the signing of the documentation was a breeze. If you any of you guys are thinking of selling your vehicle and are as lazy as me in doing a private sell...CARMAX is your answer! Highly Recommended! UNTIL THEN!! ^-^ read more

Bought my truck here in March of 2012. Great service and easy to buy. The poor rating is with the Service Department. Since I bought my truck I have brought it in three times for the same issue. I even bought the CarMax warranty for $2,500 or more when I bought my truck. The first time I brought it in they were helpful and told me that it could take 2-3 days to fix so they set me up with a rent-a-car that was covered under warranty. Same issue happened shortly after and they fixed it. This week I took it in for the 3rd time. They are so backed up on customers I had to schedule over a week in advance for my windows that would not go up. How difficult. Once I dropped it off I asked for the rent-a-car. Isaac told me they have to hold the car for atleast 24hrs before they can give me a rent-a-car. I told him this was not the same treatment I had last time and I knew they would not get it done in 1 day like he stated. So I went and got a rent-a-car on my own. Sure enough, they not only held for more than 1 day but will end up being atleast 3 days. So Steve has been communicating with me every step of the way and informed me I could have gone to Hertz and the warranty company would have reimbursed me, but Isaac failed to inform me this as I went to Enterprise. If you want bad customer service, a long wait to get your vehicle in to fix, a long wait to have it actually fixed (1 day to diagnose issue, 1 day to get warranty confirmation and order parts, and 1 day to fix) then this is the place! We might try the Costa Mesa location from this point on. I would never recommend anyone to buy the warranty or use CarMax service dept. read more

I was looking to sell my car quickly and without any hassle so I took it to CarMax for an appraisal, it took forever. The sales guy made up an excuse, saying that the computers went down for a while. Yeah, sure. When he finally showed me the appraisal it was an obvious low-ball offer. Never again, CarMax. If you're looking for somewhere to sell your car go to Adel at Trade-in Solutions. It's like a quarter mile away from CarMax. Look up Trade-in Solutions here on Yelp and make an appointment. They'll treat you right and give you a fair offer for your car. Never again, CarMax. read more

Several family members had previously recommended CarMax, so when it was finally time for me to get a new car, I wanted to give them a shot. It was a pretty busy Saturday, but all things considering I felt like they did everything in a timely fashion. The trade in went smoothly, and the purchase went by without a hitch. Everyone that I encountered was super friendly and helpful. The ones who helped me and I who I felt did a phenomenal job (each one had their own role to play) were Mahmoud, Janelle, Hannah, Leo, Sam and Anita. Hoping I didn't butcher their names, but everyone made me glad I chose Irvine's location! read more

NEVER GO HERE!!! Bought a used car here and got home and went to go somewhere and the battery was dead and said engine needs service! So disappointing! Also they told me the car was black. I noticed the next day in the sun it was dark blue! This place is a joke! After having these problems I ran into someone and they told me they recently sold there car to carmax that had transmission problems and needed a new alternater. AND they paid her top $ for it and didn't check for problems! What a joke! read more

Carmax will buy your car even if you don't buy one of theirs. I had a very pleasant experience here. Diana was awesome to speak with. I was selling my 2000 Infiniti G20t with over 144K miles on it. Carmax gave me double what the dealer offered for my trade-in. Done! I was very happy to get the appraisal which is good for 7 days. I was also able to sell it to a different location because I had to drive to a dealership in the IE and it was easier just to sell it out there after purchasing my new car. Great experience. Thanks, Carmax! read more

Nice facility. They quoted us and the offer was good for a few days but TbH, they low balled us so bad we never returned. Posted our whip on Craigslist and got a cash offer of $2500 more than CarMax. You saw that right!!! So unless you're desperate for a quick sale, just be patient and try to sell your car on Craigslist or AutoTrader. Happy shopping/selling! read more

I bought an SUV transferred from TX to Irvine Carmax last August. When it arrived, I noticed the tires were showing more thread wear than expected for a 2022 model with 5000 miles. Few days ago, I had a flat and when AAA showed up, he brought to my attention that all lock lug nuts were missing. I also noticed that the tires were Falken which is not a brand used by Nissan. I doubt Carmax steals Lock lug nuts or switch tires but I bought it with the assurance that the car was fully inspected. The Lug nuts cost 75 bucks and I bought them from the dealer, that is not an issue but the fact that I have been driving with a lug nut missing from every wheel is a scary thought. I called the Carmax Irvine and was told nothing can be done, not that we expected much from them but I just never buy a car from Carmax again. I wonder if they missed checking the tires and the missing lug nuts, what else they missed in the car. If it is Irvine Carmax that is careless and ignorant, then this review is not for the Carmex Corp but the Irvine Carmax and in that case I expect Carmax corp to start reviewing its staffing in this branch. read more

Wow its not even 2 months after I bought this car and less then 1000 miles look what the BMW needs now.Ms. McKeen, As I just informed you, our technician found the right rear window motor and regulator in failing condition on your vehicle causing your concern. In addition, he found two oil leaks (engine valve cover and oil pan gaskets) that I also reported to your extended warranty company. They have assigned an inspection company to come look at the vehicle to verify the concerns and administrate coverage. The technician also found a few concerns not covered by an extended warranty, which are as follows: 1. Rear brakes are worn to 4mm. Minimum specifications are 3mm; he's recommending replacement. Estimate parts and labor is $705.00. 2. Steering fluid service - estimate $189.95. 3. Fuel injection service - estimate $189.95. 4. Microfilter service due - estimate $160.00 5. 2 tires, one measure at 4/32 and one measured at 3/32 tread depth. Estimate $492.00. read more

First of all, if you are not in the door within 30mins of opening on a weekend, don't even bother, the wait time is like 5 hours. Came back on a weekday evening, told wait time is 30 minutes, ended up waiting for 2 hours. Carmax seems to be a hit or miss, all depends on the individual Sales person you have the (dis)pleasure of working with. Unfortunately, this time I had a total tool. This guy was unfriendly, condescending, and talked down to customers. He started the conversation with "don't bother looking on Kelly Bluebook, we work differently." Really? Nice opening a_hole. I get that it's late, but I've been waiting there for 2 HOURS too. The appraisal came out 2K less than KBB, I just wanted to ask how they came up with this number, and this tool bag actually said "we're kind of already taking a loss on your car, so... you know..." Then why would you even make the offer? Is Carmax in the business to lose money? Do you think people are idiots and would actually believe that BS? Then I asked about how the selling process works. I was financed with a credit union and I knew that they are hard to reach after business hours, but I can only come in at night or weekends. So I asked if I have to call my credit union during the day and come back to Carmax in the evening. The tool-bag cut me off before I even finished the question and said "you might not be able to get through, but we have a different line to call." I decided to sell just because I'm moving and running short on time, came back couple days later in the evening, and sure enough, they couldn't get a hold of my credit union because it was after business hours, different line my @ss! I wasted a trip for nothing. I took the quote and went to Costa Mesa Carmax just so there will be zero chance of seeing this douchebag again, and by the way, Costa Mesa Carmax had absolutely amazing customer service. read more

Bought my car here about 2 years ago, and was considering going back until 2 days ago. Review is about the service repair: Tired calling CarMax to see if I could bring in my car (since I purchased warranty through them), but of course no one picked up. Kept calling back and fourth during my one hour lunch break and still nothing. I have a Nissan Altima, that would not turn on (keyless/wheel was locked). After my husband looked at some videos on YouTube, we were able to get the car on by hitting the steering lock column with a wrench. Long story short, I headed to CarMax since I was never able to get ahold of anyone, after walking in it took them 2 minutes for anyone to even look up and greet me, everyone was on the computer, which is understood you're working; but it would be nice to be acknowledged. Was finally greeted by a man at the desk. Let him know that I was having trouble with my car and that I had just got it to turn on after it shut off on me twice. His response was that I needed an appointment to have my car looked at. I didn't appreciate being told that my non working car would not be looked at until 12 days later, and on top of that told me I could have a rental but it would only be good for seven days, and by then my car still wouldn't be looked at. Therefor my rental allowance would run out. Honestly that situation could have been handled differently. They up sale you all these warranty's but when it comes to using it you need to wait days and your left with a non functional car. Meaning if something decides to go wrong, make sure you plan it so your car can be seen accordingly. Thanks CarMax . Only reason I went to them was because they were closer to my work and I didn't want to pay My deductible elsewhere, since CarMax normally waives off the deductible fee. read more

Haggle-free would be a GREAT idea if the cars were actually a fair price!! I was in love with a car there and it was at least $2500 over highest Kelly BB value for the car. It was an 8 year old Mazda and they wanted almost $14k for it (including fees)! You can get a new Mazda for not much more! I went in and offered them cash for the full sticker price (ALL I had) and asked them if they could include the fees if I handed them cash that day. I understand that their policy is no haggle, but they weren't even friendly about it. It was like "nope, no way, too bad, get one somewhere else then..." Just sad because I would have loved the car, and it was grossly overpriced. The only reason someone would make a purchase like that is if they really didn't do any research or have any knowledge cars. They are totally taking people and it's not okay. The one positive thing I will say, is that they were nice about holding the car and giving me more time to think about it. Their business model would work great if they actually had the customer's interests in mind. Haggle-free is not customer service if it's highway robbery. Bummer. Make sure you do your research before going in! P.S. We took a detour through their repairs area, and it looked like they were making some suspicious alterations to cars to make them look "nice!" read more