I purchased a 2016 Toyota Land Cruiser on 08/31/19. Vehicle photo shown online had a Video Monitor. When I came to Inspect, VM was missing. I was promised with a Work Order to Install a new Video. It has been almost 3 months next week and problem has not been resolved. I have been given the working on the Issue Excuse by the Service Dept. I know that it is an expensive VM to purchase and Install, and it will cut into there profit in the vehicle mentioned. Car was purchased with the intention of having this VM. It comes standard on all 2016 LC200 Model. not Happy with the Service and attention given to me. I have purchased and sold a vehicle thru same branch location in the past. Will not give them any future business and referral. read more

I had a terrible experience with CarMax today. I stopped by at 12:00 PM to get an appraisal for my car. My car is 2019 Hyundai Ioniq Electric with 3707 miles on it. The sales person is called "Nickolas". The points below summarize what happened. - I received the appraisal value of $17,500 - The model number was printed to be Ioniq hybrid, which is a car with less MSRP amount of $8000 compared to my electric model - Nick specified that $17,500 offer is more than the buyoff amount specified in my lease, therefore I'm making money - I asked nick clearly if I will need to pay the remaining 24 months lease value and his answer was a clear "NO" - I went home and called my dealer and he clearly said that I need to pay the remaining lease amount+the buyoff amount+taxes - I went back to Nick to clarify those confusing issues - He went changed the model number and kept the same offer as is even though that Hybrid model has lower value compared to my electric model - When he found me not happy with the offer, he told me you don't need to accept it, go sell it somewhere else! - He told me "I don't know why you're upset? It is just the number if you don't like it, just don't take it!" - I told him that the offer and service I received today is disrespectful. He just told me ok and laughed out loud completing the terrible experience I had I wish I can give them anything lower than 1 star! read more

I purchased a 2015 Wrx from the Burbank Carmax. This was my first car purchase from a dealership. Jack was my salesman and he made the whole buying process effort less. He was able to transfer the car over to make it more convenient for me and when it came to buying it the sale was an extremely enjoyable experience. I highly recommend if considering purchasing a car to speak to Jack for all of your needs. He is extremely knowledgeable and personable. This was a great experience. I bought the extended warranty for peace of mind. Car runs great and is so much fun to drive. If you're thinking of getting a new car stop thinking about it and head over there. read more

Tried to get an appointment for Saturday night, was told it gets too busy and could take 1-2 hours. So made an appointment with Anca Brown for 8pm on Tuesday, which would take 30 minutes. I show up and there is no appointment and no info. After waiting for a few minutes was asked to provide my name and number. We'll call you 15-20 minutes when someone is available. I thought I made an appointment to avoid having to come and sit here and waste my time. Thank You Anca Brown. You promised me my appraisal would go very smoothly and well, off to a shitty start. And btw. Its 8:20pm, 20 minutes already waiting, lets see how long I need to wait for someone to help with an appointment made for 8pm. Update 3/25/17. Came back after I got my appraisal and I come in ready to sell the car .. "oh, sorry we don't take leased cars on Saturday" Really. It would be nice to have somebody mention that before hand. Waste of time. Again. Waste of time coming here. Save yourself the headache. read more

I don't even know where to begin. Let's just say that the 2 times I have been to this location I felt disrespected and insulted. Haik and Aleksandr are the worst. If they don't get fired for their blatant misogyny then hopefully for their unprofessional behavior. read more

I drove an hour and a half to Burbank to purchase a car that I saw online but my experience was not what I expected. I walked in the door with a close to 800 credit rating, income that could pay for the car, and a pre-approval from Capital One. First of all, when they enter the information from Capital One the rate came back way higher than I had. I overlooked that and went with the CarMax rate even though it was still a little higher than I wanted but I really wanted this car. Next they tell me in order to finance this car I have to have a reference from a family member or friend just in case I don't pay my bill. I refuse to provide any personal information of anyone in my family or friend circle. I still at this point was allowing it to go forward for some reason I really wanted this car. We got towards the end and I was then told I could only pay for the down payment with cash or a debit from my bank account. At this point I was done I canceled it all and walked out the door. I don't know how many people put up with these tactics at CarMax. Even when my credit rating was in the toilet I was not asked to give a reference. Also I was also not asked to pay with cash only. I will only go to CarMax to sell my cars and that is it. Please just walk out the door don't do it don't give up your personal information, nobody asks for that except for CarMax. read more

Listen carefully, Carmax cars do not all have a clean AutoCheck report. Google auto fraud and you'll see a numerous amount of lawsuits against Carmax because of this. I was sold a car from Carmax with a clean Auto Check report and found out three months later car was in an accident. Should have been suspicious when they wanted to sell me the car with a broken windshield, bent hood, engine trembling and no drivers manual. I will never purchase from this car dealership ever again. In the end the customer gets screwed. Hope this helps someone when making a decision. read more

UPDATE: I had my starter kit changed back in July. Everything was fine until October and now my car isn't starting again. Carmax in Burbank halfass all services here. read more

Carmax has a great inventory of getting a good used car, but their offers for buying your car are a little low. Get your offer beat @ CarBuyer.tk read more

CarMax - @www.CarBuyer.tk - Used Car Dealers Near Me - Burbank, California

Great experience selling my used car to Car Max in Burbank, CA. I highly recommend Vic at the Burbank location. He was on top of everything and it was all so easy with Car Max (you sign a power of attorney and they do DMV transfer for you), it was great! was my first time with Car Max and I will always recommend them, especially Vic at Burbank, CA location. Victoria read more

carmax (BUENA PARK)this particular carmax has a bad habit of not calling people back because they "get busy" I completely understand but it's been days and I keep getting tossed around and have to keep explaining things to different people with no outcome! it's taken so long that my appraisal for my trade in has expired TWICE. super unprofessional to throw people around and still not have an outcome just sitting in limbo until you decide to go elsewhere. l really wish i didn't waste so much time trips and effort with these people. I am still supposed to get a call back tonight... lol we will see at this point i'm just curious if i'll actually get a call back read more

Baokim Coleman was the best car salesman my wife and I have ever dealt with. He was so helpful and understanding and just genuinely a good person. I just wish all car salespeople would be like him. read more

I came back to sell the car. The guy who helped me the first time was Tigran. He was super friendly when I came back, would definitely recommend him for help. read more

I have no complaints about service or my sales agent Ike Ayvazyan, made the buying process enjoyable. Going thru the contract at signing was also great and explaining every detail was very helpful and greatly appreciated. Got there about 8:30pm without an appointment, test drove the vehicle i really wanted, sat down and wrapped it up in about an hour. We stayed past closing to make sure i was taken car of. Great service, friendly staff. Made this transaction well worth the visit. Thank you CarMax. read more

Went to Gilbert AZ location. Was offered 16000 for a 2013 Mustang GT premium 5.0 convertible with 27500 mi. Was also told had issue with 1st and 2nd was rough. Left so mad I left rubber and 1st and 2nd worked great. Kbb range for trade in was "good" $17301 low ball to $19838 and had brand new tires and perfect leather, paint, so really the car is at least "very good" $17,147 lowball to $20,768. The car had been fully serviced by Berge ford with everything prefect. On the lot was a non convertible 2015 with higher mi asking 29k with faded hood and trim " poor condition". Sales people walked right by you and could care less. Complete low ball waste of 45 min. Unless you want a auction price for your car don't waste your time or check online options, or sell private or consignment. Complete insult just look at my car and tell me is this "good" 16 k offer car. read more

CarMax - Used Car Dealers Near Me - Burbank, California

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Went with my friend to sell his car to Carmax in Burbank. His car was in good condition, got 30% below Kelley blue book average value. Positives: 1) all the workers we interacted were polite, friendly, helpful (except for the young guy who told us to stand in the wrong line - fortunately other customers told us his info was wrong). 2) facility was clean, air-conditioned, lots of comfy places to sit and wait, and wait .... Negatives: 1) our appt was at 12noon ... after waiting in their various holding patterns (three, including one 4-hr wait), we finally left with a check at 7pm. 2) as mentioned earlier, their offer was 30% below Kelley blue book average 3) not up-to-speed with Deaf access - when we had to leave a phone contact before we left for our 4-hour wait, my Deaf friend asked them to TEXT him. They said they couldn't do that, and could only contact people via voice (!). Fortunately, later my friend did get a VRS call from Carmax, but something needs to be done to correct that initial response. read more

Waste of time the offer they gave us was peanuts about 3 grand under kelly blue book price.

This is an extremely easy easy to sell your car and it's FAST! I got rid of my old BMW and I really appreciated how quickly it went. I suggest a weekday as the weekends get very hectic and there is waiting. You can call ahead for an appointment. You walk away with no paperwork to file st the DMV and a check in hand. read more

Do not buy a car from car max ! We had an awful experience bad customer service and bad service from a manager ! We were so excited to shop with them and they just pulled the rug out from under our feet themselves. We held a car for 7 days my husband spoke with the lady scheduled everything for us to come on a Saturday at 5 pm to test drive and check the car out ! They took the car off instantly when we held it and made it unavailable . Well somehow between then and a few days later our hold got cancelled by one of their employees and somehow even the though the car was not Available on their Website it got held by someone else ! Although my husband still received a text that he had an appointment at 5 pm on Saturday at a different location he called to follow up about it and then got told all of this ! How does this even make sense to anyone ? And instead of doing the right thing and calling The other people who reserved it after us they basically just screwed us instead and said they couldn't do that ? We are beyond pissed about this and how this situation was handle ! Do not trust car max and their management is awful ! read more

Unfortunate that their customer service is so bad. I bought a car and was assured that if there were problems in the first 30 days that their service department would take care of it. Don't believe it. I discovered that my ashtray was broken about a week after purchasing it. I called my sales person, who directed me to service. Service told me they would order the part and send it to me. I never got the part and followed up two weeks later. "No part has been ordered sir. You would need to talk to your salesperson." wtf? Then I got transferred to the sales department. Got the run-around. Asked for a manager. Left messages. Nothing. Threatened to leave bad reviews. They could have had a happy customer for a $10 part. What a shame. read more

CARMAX WILL BASICALLY ROB YOU! A MUST READ EXPERIENCE: Carmax is seriously the biggest joke dealership you could ever sell or buy a car from. they COMPLETELY RIP YOU OFF AND MY STORY PROVES THAT THEY ARE FULL OF ABSOLUTE B.S.!!! I made an appointment for Carmax to sell my Mustang 2007 because I am moving to New York. Sunday, July 20th, 2011, 11:08 A.M.: I Walk up to the front desk to let them know that I have an appointment, but the Man I had a few conversations with over the phone about selling my car, and made the appointment with, didn't even come to work that day. (Strike 1) They told me they would bring another salesman to help me, I thought, "Well alright then, should be fine". This man's name is Akram- nice guy - terrible liar (really gotta work on your acting skills buddy or soon you won't be able to make your commission). Anyway, so he takes me to his cubicle and we fill out the paper online to get my car appraised. He takes my keys and tells me that it will take about 30-45 minutes so I should be back by 12 PM. So I come back to his little cubicle a little after 12 PM and await the price of my car. As he is showing me my IMMACULATE car fax he shakes his head as if it wasn't looking so good for a market price for me. Even as I point out all of my check marks he still shakes his head but can't speak because he absolutely knows I am right. Anyway- next page he shows me everything about my car, no accidents, what it comes with, but then says that there is one problem. I have "Frame Damage". He says that this will lower the price of my vehicle and could not possibly get a hire price than $4,000. To be honest, I laughed in his face at this offer (which I realize is rude, but I really couldn't help myself.) At this point, I knew I was definitely not going to take this offer. I had already been given an offer twice as great as $4,000. I was still curious about this "frame damage", so I told Akram to show me where it was. He grabs his manager and we all walk to my car together. First thing I notice when we walk to my car is that it is parked in the same exact position as I had parked it, so I opened the door and saw everything was in the same place as I had left it when I arrived. (something's fishy) I pop the hood for the manager he takes a look around and says he doesn't remember where the "frame damage" is ( I get it- invisible damage is hard to see) So he grabs the appraiser and she couldn't remember where it was either (Strike 2) So at that point I knew the damage was nonexistent and that they were full of shit. Before I left I looked at the appraiser and asked her if she had even test driven my car, and she said, "uh this vehicle? uh... no I don't think so." UMMMMMM.... you don't think so, or you didn't? Really? What kind of car appraiser prices a car without at least driving it? (STRIKE 3!) Before Leaving the lot, we looked at the dealership side of Carmax and noticed a 2007 Mustang, same engine, and in a similar if not worse condition than mine- price: $13,910! they offered me $4,000 (WTF?) moral of the story is: CARMAX is full of scammers, poor liars, and terrible management. I mean- if you are going to try and rip people off, at least re-park the damn thing to make it look legit. There is no reason for you to make a $10,000 profit on any car, that is grand theft robbery! read more

Absolutely worst car buying experience ever. I was sold not one, but two lemon cars. Traded my older vehicle in for a 2008 Mini Cooper with 59k miles. My older car was appraised for barely much but I accepted it regardless since I didn't want to deal with selling it myself (even though I knew I'd be able to get more for it had I done it myself). Trusted Carmax with the assumption that I'd be getting a great deal on a car I can afford. Yikes was I wrong. Upon picking up my new Mini Cooper, the sales guy tried to open the passenger side door for me and had trouble doing so. No biggy, I'll have to go back to get that fixed, small problem right? I wasn't given a second key so I was told to come back for that as well since they didn't have one. Another thing I noticed was that there was a code coming on which was telling me there's an issue with the exterior lighting somewhere. The sales guy assured me it would be no problem and it'll get looked at. I made an appointment to service those issues and get a second key and was told the wait was about a week. Then was told that the locksmith that issues the keys is only there on a Wednesday at 1:30pm which is while I'm at work. I asked them if there was any other way around it since I couldn't miss work and they said there was no other way unless I wanted to drive to the Carmax in Duarte which is a 45 minute drive from me. Not even two weeks after having the car, the engine starts to give me a rough idle and I start hearing a noise. It got worse after driving it. When I went in for my appointment I told them the issue. Then I was told by someone in the service department that as for the second key, I had to order it myself from the Mini dealer seeing as their locksmith can't just make one, and that they'd reimburse me. Why was I told something else before? Anyway, the car was taking longer than expected to get checked out so they gave me a loaner vehicle through Enterprise. I get a call from them later saying that the Mini Cooper's engine was in need of major repairs due to a malfunction. Lemon car. They offered for me to get a replacement vehicle from my choosing. I went ahead and chose another car, same one but from a different Carmax. They shipped it rush order and waived the transfer fee which was nice. I picked up the replacement car and not even an hour after bringing it home, I hear a noise coming from the engine and the check engine light comes on. Another lemon. I immediately went back in the next day and asked for my money back. I didn't want to take another risk. Forgot to mention as well, that I dropped the loaner car off at Carmax and was assured that they would take care of having that car returned to Enterprise. A week had gone by and they still didn't return the car, keeping my $100 initial security deposit with Enterprise to be kept on hold and not released until they got back the car. Overall I would say beware of buying from Carmax. They say they do the 125 point vigorous inspection but I question it if not one, but TWO cars passed the test with major engine malfunction and check engine lights coming on? Is the person performing the checks doing their job correctly? Lastly, they aren't very good with keeping their promises of calling you back to update you on things. read more

i've been waiting seven weeks for them to fix my damn navigation system!!! s.e.v.e.n. w.e.e.k.s!!! all i'm missing is the sd chip they promised me when i bought the car and no one there can figure it out!!! do not! i repeat, do not get their service warranty! they do nothing to get repairs done in a timely fashion!!! it's a scam!!! i want my money back. read more

This place is SUPER Ghetto, Long waits (1.5 Hours! ) and the first time I came to this location in 2009 , the guy helping me was DRUNK... in the MORNING. I was blown away. I test drove 2-3 cars and I was out of there. It was a Saturday around 11AM and they guy assisting me stunk like alcohol. I know car salesmen drink but jesus. Keep it classy Carmax. read more

Great experience! We worked with Andrew Foster remotely. My son was in need of a new car on his return to CA after being out of state for over 2 months. They were great with the trade-in of a car that's power steering was ruined and the battery dead. We were kept informed the entire time of the automobile we wanted and the appraisal of the trade in was quick and simple. They were very patient with every obstacle that we had. read more

Very very disappointed with this place after purchasing my first vehicle here 10 months ago and it being totaled few months ago ... I thought they would be helpful and understand and actually wanna go out of there way to help me but nope bad news more bad news and more bad news. Brian, and his managers and this gal name JENNIFER MUST STAY AWAY!! They left me feeling in dark no help no sympathy no care .. So my totaled car was a shelby gt500 so i started looking, ordered a pick up changed my mind and called back and told them I was interested in another Shelby gt500 so I got the confirmation on the Shelby thru email and I will post that so everyone can see I'm not BS'ing so finally they called me later few days at there convenience... With all bad news and no emotion at all just like zombies ... I stated that I even got a confirmation locking the Shelby gt500 and they just ignored me. Being my second purchase and loyal to them they left me stranded and left for dead ... So all there commercials are bogus they don't care they lack a lot of morals and values and mostly care for a customer and customer service ... They lost a life long loyal customer... read more

CarMax - this is what they ignored proof and evidence of me holding this vehicle but was shipped it who knows where.. Most unprofessional - Used Car Dealers Near Me - Burbank, California

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Wow. Save yourself the embarrassment and time of selling a car here. After the painful and long speech that my poor brainwashed salesperson uttered for over 90 minutes they came back with an appraisal that would have made me do a 'spit take' had I been on camera. Had an appointment and arrived on time. Was guaranteed a 30 minute appraisal. After 70 minutes of conversation revolving around how exceptional Carmax was to work for, how they're continuing education and wellness classes makes this a great place to be and how fair and honest this company was, I was led to the ultimate moment of disappointment. Naturally I Blue Booked my value, had two separate people price the car, and checked with the Carmax website for the equivalent car on the lot to get a good indication of where price should be. This didn't come within half of where they should have been. I was sure it was a mistake but so upset I just wanted to get out of there. Don't waste your time with this scam. Now I know to never purchase there either. As a side note, the salesman was very nice and I'm sure this isn't his fault. This is just more of corporate america racing to the bottom. Good luck in keeping up the momentum Carmax. Think I'll short your stock to make up some for some of my time lost. read more

My recommendation, before buying a car at Carmax, first check the Bluebook price. You most likely will find the Carmax "non negotiable" selling price to be above the Bluebook pricing range. If you are selling your car thru Carmax, again before selling, check the Bluebook pricing. The offer price will most likely be lower than bluebook price. I bought and sold a car at Carmax. The salespeople were helpful, but the pricing was a dissapointment. I financed through my bank for a savings over Carmax financing. read more

I highly recommend Carmax if you don't want to deal with the hassle of selling your car...We went in here yesterday and it was a breeze, they appraised the vehicle (there was a half hour wait but you can browse the car lot and watch court shows and car chases in the waiting room) and then tthey will make you a cash offer. Super easy. When we browsed their lot they had a lot of well-priced vehicles, from Jags to Beemers to Hondas. In about 2 hours I had a check in hand. read more

if you want to sell your call right away or to a dealer this place will give you the highest offer, other dealerships will low-ball the hell out of you its definitely lower than if you sell private but then its right on the spot getting a quote only takes about 30minutes to an hour depending on how busy they're and the quote they give you is good for 7 days read more

Thanks shipley for all your hard work i love the car! Its perfect for me and my son. I trust this car lot

I have sold my car twice at CarMax Tony T. Is amazing..! Friendly and extremely helpful Thank you for makin both my experiences flawless read more

TLDR: RODY HYMAN gave horrible customer service, tried to input incorrect values about my car which then devalued it greatly. When i finally got it appraised properly by someone else at carmax, It appraised for almost 6k more than she said it would be.Then when she tried to return my key fob, my keyblade was missing, she accused me of never having given to her. She then finds the missing keyblade and accuses a different employee of losing the key. i walk out livid. I should first say that i tend to give people the benefit of the doubt, understanding that on any given day a person might not necessarily be able to bring their "A" game, but one too many straws does break a camels back. My review is based off an employee i had the misfortune of dealing with during my encounter with Carmax. This employee totally mistreated me, and that employee is RODY HYMAN. I have gotten quite a few cars appraised by carmax previously, and had a good idea on what to expect. Upon getting assigned to her as my contact, right off the bat she was very condescending. I thought initially thought nothing of it. I was accompanied by a family member, and right upon meeting us, she told my cousin to stay right there and wait as we went out to my car. I thought it inconsiderate but didn't care too much as i just wanted my car appraised. We head to the parking lot, i show her my car, we do the usual short story, and head back inside. This is where things took a weird turn. She suddenly tells me she will show me what to expect from the appraisal of my car. She then goes to Edmunds and begins to input information based on my model. I think, this is awesome my appraisals on Edmunds and KBB are usually much higher than what Carmax offers me. As she's inputting information about my car on the website, she skips out on all the important features about my car such as the navigation, sports package, premium package ( when i purchased my car, I got It pretty well equipped), so on and so forth. I politely point out to her, that in order to get an accurate representation of my car value, she had to check off those features. Her response was "no thats not how it works". Im almost appalled as how she just disregarded anything i just told her. Well needless to say the estimated value came in almost 9k under what Edmunds and KBB would have appraised it with the correct options. She then goes on to tell me that they will NEVER give me any more than the amount she is currently showing me, and i could take it or leave it. I explained to her that this was incorrect and they had to account for all the options the car had. She then handed me back my keys without any further explanation. I was dumbfounded. I explained to her that i still wanted my car appraised even though she kept insisting she could not give me any more on my appraisal. She reluctantly takes my keys back and gets going on the official appraisal. At this point i know to watch what shes inputting as she has proven she can not enter information properly. Sure enough as shes entering my cars information in the carmax forms, she inputs that my car has AFTERMARKET PARTS. I stop her at this point. i had to explain to her that my car does not have a single aftermarket part on it, and by selecting that option, she was devaluing my car. After some back and forth, she finally CORRECTLY unselects that box and continues on. My car gets appraised and sure enough the appraisal is almost 6k more than what she saying was her MAX offer. Now let me say i dont have an issue with their offer, it was 1k less than Lexus appraised my car for, but it was CLOSE to the ballpark of what i felt my car was worth. She hands me back my key, and i notice she only hands me back the Key FOB without my KEYBLADE. I then tell her that she is missing my KEYBLADE and what she replied with had me absolutely livid. She said " YOU DIDNT GIVE ME THE KEYBLADE." I am about ready to lose it at this point. I am on the verge of just cussing out loud and causing a scene. Fortunately cooler heads prevail, i take a deep breath, decided not to let her bad attitude affect me. I tell her that i indeed gave her a complete Key FOB including the Keyblade and stand my ground. She tells me to wait for a second, she goes back, and then shortly after returns with my missing keyblade. She then tries to pass the buck, saying that it wasn't her who lost the keyblade, (which I understand, the appraisers held my key not her) but the fact that she accused me of not giving her the complete key in the first place is what angered me. I take my key, and without saying a word to her, walk out. i find my experiences with carmax tend to usually be positive; this particular agent does not live to the standards i expect when working with carmax and would like to make sure nobody else gets taken advantage of as i almost was. read more

This is long over due, the last time I brought my car here Brook was my agent, and as it turns out I'm lucky enough to get her again, Brook rocks! Not only is she professional but very sweet and caring, she calls every day with an update, and I never feel rushed when talking to her about my car! To be honest and slightly exaggerated, This place wouldn't run smoothly without Brook! Brook, nobody likes dropping their car off to be fixed but you make it a wonderful experience, thank you for all your hard work! read more

I had a great experience buying my first car with Galo. He was patient and very helpful and respected all of the COVID precautions. He also hooked my younger sister up with a water from the employee vending machine because the customer one was out! Really great experience overall. Definitely ask for Galo read more

I purchased a truck about 1 year ago and the paint is peeling off the doors and bumpers it was painted over the old paint. I'm driving a white truck with green patches we paid 21,000 dollars for this at the Burbank dealer. We are very upset we will never purchase a vehicle from here again. No star from me if there is one it's because it wouldn't let me send a review without me putting at least 1. read more

Worst car buying experience ever! I bought a 2011 BMW X3 and what a lemon! 125 point inspection is bullshit! Check Engine light when on when I left the lot and it broke down on me 2 days later!!! I just want out of the deal and they 'don't know' where my car I sold them is. Not only that but managers from the bottom level to the top just avoid phone calls, and never return mine. Horrible horrible customer service. And I'm a repeat Carmax Car buyer!!! Don't do it! They lie and tell you anything to get your money! read more

I came to the Burbank CarMax to sell my car. I didn't have an appointment thinking it probably wouldn't take long so I came here during my lunch. I already had my offer letter which is good for 7 days I believe. I submitted my paperwork to the girls at the Business Office and they informed me, it'll be around 10-45 minutes for my turn. I waited over 45 minutes and I went to ask the lady the status and she was a bit rude. But anyway, finally it was my turn and a gentlemen by the name of Sevak I believe helped me. He did everything fast and got me out of there as fast as he could've. He was very professional and courteous. It was my first time selling to CarMax. Seemed pretty easy and quick. Thank you! read more

Absolute nightmare!!! I sold my vehicle to carmax and service I received was way below par. I had to go back 3 times in order for them to get a payoff from my finance company. The first 2 times they dropped the ball and made mistakes when getting the payoff quote. They offer good prices for your vehicle but the hassle sets it off. I would rethink when selling my car to carmax, at least the one in Burbank. read more

It appears that Carmax has become more corporate than before in that they definitiely low ball your sale of a car and high ball the purchase of a car. That's to be expected, but their spreads are simply ridiculous. I attempted to sell my 2011 BMW 740i to them and was not planning to purchase a car from them. The entire process took about an hour on weekday afternoon, with an appointment. From setting up a appointment online to getting the offer, their process if pretty efficient and user friendly. Then their offer came back - below Kelly Bluebook and even below dealer trade in (at a non-BMW dealer)! My sense is that they don't want to be in the higher end auto market, or that they are able to get enough people who don't know how much they are leaving on the table. On the bright side: efiicient process of setting up an appointment, great new facility, friendly customer service all around. Cons: appraisal was well below what I could get from a dealer. read more