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    Carizona

    2.9 (220 reviews)
    Closed 8:00 am - 8:00 pm

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    Services - Carizona

    Vehicle battery testing

    Auto general diagnosis

    Auto diagnosis or inspection

    10 More Services

    Auto maintenance

    Auto fluids and filters maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Routine automotive maintenance

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    second engine
    Carlos M.

    Carizona Timeline September 7, 2025 - Purchased 2016 Kia Optima from Carizona (Odometer: 94,131). September 8, 2025 - Noticed an odor; Jiffy Lube confirmed the vehicle had no cabin filter and low oil levels. September 8-12, 2025 - Observed white exhaust smoke from the tailpipe at all hours. September 16, 2025 - Greulich's Auto confirmed the white exhaust smoke and recommended an engine inspection. I declined, citing the 15-day / 500-mile implied warranty. September 18, 2025 - Will (Service Manager, Carizona) confirmed engine issues requiring full replacement; estimated two-week repair time. September 19, 2025 - Lissa Irvin (General Manager, Carizona) stated we must keep the car or lose our down payment, which is invalid and coercive. September 20, 2025 - Visited Carizona; spoke with GSM (Don or Rob) who refused assistance and repeated that we must keep the vehicle. September 22, 2025 - Received an email from GM Lissa Irvin stating the car was ready within 48 hours and must be picked up by September 26 or fees would apply. September 22, 2025 - Contacted LegalShield and was referred to Davis Miles Law Firm. September 22, 2025 - Attorney Tracy (Davis Miles) advised not to retrieve the vehicle and instead have it towed to an independent dealer. September 26, 2025 - Vehicle towed from Carizona to Courtesy Kia. September 27, 2025 - Courtesy Kia's initial diagnosis: improper engine installation, damaged serpentine belt, warped hoses, and bent engine chassis. September 27, 2025 - Check engine light appeared; Courtesy Kia confirmed the intake manifold was defective and the engine required full replacement. September 27, 2025 - Odometer: 94,544 miles. October 6, 2025 - Davis Miles sent formal demand letter to Carizona requesting: - Loan unwind and reimbursement for all expenses, or - Proper engine repair by Courtesy Kia. October 28, 2025 - After no response, lawsuit filed and Carizona served. November 10, 2025 - Vehicle remains at Courtesy Kia; estimated repair cost: $5,000. Resolution Attempts 9/21/25 - Opened complaint with Better Business Bureau (BBB) 9/22/25 - Emailed GM Lissa Irvin requesting loan unwind (declined 9/23/25) 9/22/25 - Filed complaint with Arizona Attorney General 10/12/25 - Filed complaint with Consumer Financial Protection Bureau (CFPB) 11/07/25 - Filed complaint with Arizona Department of Insurance & Financial Institutions For those with similar issues - email me, cmontiel05@gmail.com - I have so much more document. Read other reviews. P.S There is no Carizona its MP Auto Sales LLC

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    5 years ago

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    4 years ago

    Kevin Robles was excellent. He made it easy to trade in my Nissan Murano for a Honda CR-V and has a great personality.

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    5 years ago

    Great experience. Really loved working with Taylor and Sherry. I will definitely recommend Carizona to everyone I know!!!!

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    3 years ago

    Perfect service, great communication, overall satisfied and would recommend! For service and Sales

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    4 years ago

    Ivan and Gavin where super helpful and worked with me until we made a deal I was happy with.

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    Page 4 of 6

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    Review Highlights - Carizona

    Will is a great person and very thorough in letting you know what your car needs or doesn't need.

    Mentioned in 17 reviews

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    Millenium Auto Share - They turn car off when office is closed so you can't talk to anyone...

    Millenium Auto Share

    (37 reviews)

    The vehicles they rent you here are absolutely atrocious. The brakes went out in my car, and I…read morereturned the vehicle, and I have the company texting me asking me how I'm gonna pay the bill. I've taken the car in several times for it to be repaired and the same issues arise. This company will text you to tell you that you owe them money but they won't text you to tell you that they are either going to come take your car or they are going to shut your starter off. On top of that, the vehicles that you rent are really old, stinky like old man, sweat and smoke, the interiors are falling apart, as well as the bodies. They might work with you once or twice if there is no work available for a rideshare or gig apps, but it comes at a cost of them, holding it over your head. I would recommend UCars for the same price; they have nice cars, charge the same, and fix any issues the first time you bring it in. I have never had a business text me to ask me this stuff and it's really kind of creepy if you ask me. The text below that is shared was sent AFTER the car was turned in. Nothing about the car and now they're already threatening me with collections on Day 1 of turning in my car due to it not being safe to drive. (Will update with screenshot of invoice). The overall demeanor of the employees here is pretty condescending. From the ladies working in the front office being rude when you tell them that there's something wrong with the car and insinuating that you did something to it, to the financial people who do these kinds of weird practices of texting people after a contract has expired. Stay away, I wish I would've saved my money.

    We will Never go bk here again!! From what we witnessed & overheard ..Yes, IN our…read moreOPINIONS..Definitely Raisist Vibes & bullying towards a customer who keep asking for her items, she owed them no money, she didn't want to talk to them, just wanted her property. We were in the waiting room wn we overhead the owners yelling at the lady They were trying to bully her, yelling sit down & we'll give you bk your items & tried to close her in the office with both of them ( 2 men) they refused to give back her property unless she apologized to them for having an OPINION..smh.Yeah,sounds like odd & disrespectful behavior from ""business men"" She informed them she was recording them & she dialed 911, only then they released her property. These guys are strange & unprofessional to say the least. Go to Phoenix Rideshare uto

    LeSueur Car Company - Repaired steering wheel

    LeSueur Car Company

    (198 reviews)

    Nothing wrong with this place. super nice staff and very helpful employees. I love family owned…read morebusinesses. I did not buy anything but I did walk around and test drove a couple cars. They were super easy to work with and there seemed to be a lot of different selections. One thing to be very aware of is that most of the vehicles on their lots are "buybacks". This means that they are cheaper but they could be considered a lemon and it may be hard to sell or have some issues that come down the road. Of course, there could be nothing wrong with it as some states have very lenient return laws so that the buyback could be for the smallest thing. Just make sure you know what you're getting into as you look for your car here. Of course there's nothing wrong and nothing but. Just want to make sure proper information is provide for you yelpies!

    Used to work in Tempe, I'm based out of Vegas now. So what am I doing out here? It's a long…read morestory, I was looking at Kia EV6 GT (Red) in Tucson but of course it was sold. I ended up looking at Hyundai Ioniq 5 N (yes the fast version) before stopping here for 2023 Genesis GV60 Performance. Let me just say, this is by far THE BEST experience. I was able to walk in (no appointment needed) and Christian M was able to help me right away. A quick ID scan and he came back just gave me the keys I'm like what?!? I'm not used to this level of customer service. He gave me quick directions for the test drive route and I was able to follow it step by step by myself. I say the only negative about this place is the lot, they have many vehicles and parking/spaces are limited. As for the vehicle, it was nice and I would jump on it if it wasn't a buyback (branded title) Now I already knew this vehicle is branded before stopping by. I wanted to see if I can find out more on the reason why it was a buyback other than charging issue. Sadly the paperwork didn't provide the additional info. Should you get a buyback? That really depends. The price is GREAT no doubt and if you plan on KEEPING the vehicle long term (as the resale value is a lot lower, do a quick check via CarMax or Carvana), don't mind dealing with potential electricial issues (but they should be cover under warranty) But knowing myself I usually don't keep vehicles longer than a few years. Also I would double check your insurance and make sure it doesn't cost extra. And at the time I haven't driven the Kia EV6 GT (the original vehicle I was looking at) so I ended up passing on this. Also wanted to point out they have the lowest Doc fee that I've ran into ($299) here vs other dealers wanted $699. No add-ons, title fee is $19. Very low sales pressure, extremely friendly staff, I would stop by again in the future when I'm looking for another vehicle.

    Carizona - autopartssupplies - Updated May 2026

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