Caribbean Pools recently completed our pool project, and the entire process was exceptional! We began by meeting with Kyler, who was not only personable but also highly knowledgeable and patient. He took the time to listen to our ideas and effectively translated them into a detailed 3D presentation. Kyler was attentive to our feedback and ensured the final design matched our vision. There was absolutely no sales pressure at any point, which made the entire pool building experience wonderful from start to finish. The owner, Brian, was also awesome to work with! He was kind, approachable, and incredibly helpful. Due to my own indecisiveness, I had been struggling for weeks to choose colors and materials. I had come by the office to look in person and Brian happened to walk by. He graciously took the time to go over various options, and gave me the tools and information I needed to make a choice that we were happy and confident with. Communication throughout the entire project was outstanding. Britney, our primary point of contact once the project began, kept us informed with clear and concise updates and emails. She was always responsive to any questions and ensured we knew who would be on-site and when. Her professionalism and organization made the process seamless. Fred, the on-site superintendent, was also great to work with. Being that this was our first time putting in a pool, we had questions and concerns every now and then and Fred was always quick to address them, and come out when needed. Fred's expertise and professionalism was much appreciated! I understand this may not be the case for every project, but Caribbean Pools completed our pool a full month ahead of schedule! Our experience with Caribbean far exceeded our expectations. This company operates with the highest level of integrity, setting clear expectations, being honest, and always prioritizing their customers' needs. They genuinely cared about ensuring our experience was as positive as possible. The manner in which they run their business is outstanding and deserves recognition! read more

Buyer Beware... I contracted with this company in late 2022. Had them hold off on construction until I was able to secure a loan to pay for the construction of my pool. Applied with there recommended company and was denied due to the credit market tightening up and interest rates going higher. Then applied to get a LOC under my home and was denied again due to basically the same reason and not having enough equity in the house after the market started pulling back. I told my sales rep that I wasn't ready to proceed until I figured out financing. They then sent an excavation company (Very Unprofessional Janky Subcontractor) out to dig out the pool, which stuck me with having a massive hole in my backyard. During this process they damaged the concrete entering the backyard sidewallk and refused to fix it (Carribbean). Basically, said we are not responsible for any damage to your property. After this I told them I will not be doing business with them anymore. I then cancelled the contract. After a short period of time, I decided to build the pool myself using some trusted people I knew in the industry. A few months later, Caribbean sues me for lost profits because I didn't let them build the pool. So now, out of principle I am defending this for several reasons. 1) They promised a pool loan would be no issue and couldn't deliver the financing. 2) When the property was damaged by one of their subcontractors they wouldn't stand behind and correct the issue. They just said it wasn't their problem. 3) Suing me for lost profits when I built it myself. Is this even a thing. Since when are pools profits for a homeowner. Everyone knows you pay more for the pool than you get in increased equity in the home. I will continue to update this review as I proceed to the court date with the results. I would steer clear of this company.......Buyer BEWARE read more

Sparkling blue and refreshing! And, no I'm not just talking about Brian's eyes and customer service. After last summer's heat and thinking to myself "I will not go another year without a pool in Arizona!" I decided it was time to start the process of getting a pool. I was thinking that the entire "process" would be daunting... and I suppose it could be; but I chose to go with Caribbean Pools where I met Brian. As soon as I met him I knew that this wasn't going to be easy, but he would make the process painless. From the first visit to concepting drawings to installation to the first day I stuck my toe in the water, I knew that going with Brian and Caribbean Pools was the best choice. Before construction, I checked out another local company and quickly found out that their customer service or attention to detail could not even touch Caribbean. I am happy with my beautiful pool and the entire process. Brian answered all questions (sometimes the same ones 3 or 4 times) and made sure I was happy. Want to be happy with your pool and not worry that it's not going to be what you see in your mind? Go with Caribbean. They can't be beat. I'm sure every customer service professional there is fabulous, but Brian felt like a friend. Good luck. read more

We chose Caribbean Pools after getting quotes from the top recommendations on Yelp.From design to completion, it was an incredibly smooth process.Kevin our Designer,listened to our wishes and provided A 3D layout that was exactly what we envisioned. Kathy and Britany communicated with us and kept us informed of every step of the process. Kevin our Supervisor, showed up multiple times through out the building process,talking with us and checking the work of the contractors.Alex did an awesome job with the inservice on operation,maintenance and cleaning of the pool and Hayward pump and equipment.We are extremely satisfied with our pool and so excited to enjoy and entertain in the coming months. We are planning a Patio Addition off our master suite to the pool and an Outdoor Kitchen for the future and certainly plan on using Carribean Pools to continue our vision.We highly recommend Caribbean Pools for their Professionalism, Communication and Customer Service! Ryan & Deborah read more

I had the pleasure of working with Caribbean Pools and Spas to build my pool. To say the project had twists and turns is an understatement but none of the roadblocks and hiccups had anything to do with Caribbean Pools or their employees. In fact that is why I enjoyed working with them so much, as the problems with the City and a prior abandoned pool arose the team at Caribbean were great to work with and helped me make it through to the other side. Thanks to the team for being on my team and going above and beyond to fix some pretty crazy unforeseen issues. The end result was a beautiful pool that fits perfectly in my small backyard and looks amazing. Thanks to the whole team, Kevin, Britney, Fred and Kathi. You guys made the entire process so easy and helped me through the ups and downs. I recommend Caribbean Pools and Spas to anyone looking to build a pool. read more

caribbean pools has been an outstanding company to do business with through the entire process.. from the initial meeting in brian's office to desing and get an estimate, through the excavation, the construction process, the detailing, and the added features for my family (mainly grand-children), everything is beautiful. brian and his whole staff of experienced personnel where friendly, courteous, responsible, knowledgeable, and expedient..they all produced a gorgeous product--great teamwork... i only wish that brian had more time to accept my lunch invitation that he said he would do, when he was not so busy...that is still open to him, so he can still call. thanks for a great job, caribbean sincerely, dennis hill read more

This is a first class operation with a professional group. I was working with Caribbean Pools long distance but never felt that the service was affected by it. I thoroughly enjoyed working with Kevin. He is amazing! I liked his design options and was very helpful. He also treated the whole process intimately as if it was a pool for his house. Once the designs were complete, I worked with Kathi...another amazing person. She informed us on every step that they were going to take in the building of the pool and even sent pics as we were out of town. I have heard horror stories about building pools but mine was the best experience. Thank you Caribbean Pools and Spas TEAM! "Z" Hameer read more

We just had a pool designed & built by Carribean Pools and could not be happier. The staff at Carribean bends over backward to please their customers. From the updated pool equipment to the excellent lighting, to the deck and plaster, everything was perfect. We highly recommend Carribean Pools to be your next pool builder. Even after completion, we are still getting calls to make sure we are happy & everything is running the way it should. This is the 3rd pool that we have had built and this is by far the best experience. We love our new pool! Thank you Josh, Brittany, Jennie and all their wonderful contractors! Robert & Corina Theriot read more

The build experience just showed us that this company is not involved in the pool building process, and they just send other people to do their work. The problem with that is that the other people don't seem to be as accountable as they should be because they can hide behind the ambiguity of being a subcontractor. They will destroy things in your yard and on your property and show little to no remorse about it because they are just trying to work as quickly as possible. One of their electrician contractors dig up wiring for our house with an excavator and severed it and never bothered to repair it or notify us about their mistake. read more

Before our build process, we met with 3 pool companies. Jake from Caribbean stood out as the front runner, and when we saw the renders and quotes, our decision was pretty easy. Not only was Jake super knowledgeable and responsive, he was also very personable. No unnecessary features were pushed on us, and we felt like there was great communication/collaboration during the design phase. Once construction started, working with Caribbean was easy and transparent. Other than one small delay, the project went smoothly and we were swimming within 4 months of signing the contract. I'd definitely recommend them to anyone else. read more

Carolyn made our pool come to life. the digital design rendering was exactly how it turned out. We didn't know anything about designing a pool, especially in a small space while also wanting it to be a focal point with a fire & water feature, but clearly she did. Everyone at Caribbean was great to work with; once the design was set, it seemed like we had a team who coordinated different stages and simultaneously worked together. They were transparent; no hidden costs. They kept us Informed and if we had questions, would get back to us quickly. I felt it was completed in a timely manner. Highly recommend. D Gibson read more

Wow, This whole experience has been great. The whole staff at Caribbean Pools is great. They know how to do it right. We are so happy we chose this builder. Everything communication, responsiveness, helpful, and really want you to be the happiest when things are done. We are. I will recommend them to anyone looking for information on pools. You can count on me for word of mouth advertisement. Little social advertising also. You will not regret everything about choosing Caribbean Pools for all your dream needs. Carolyn, Britney, and Kathi are all the best at what they do. The Walkers. read more

First off, my pool looks amazing. From the design process in their shop to the in field execution the pool looks great. The team was thorough in showing me the different tiles, pebble tec, features, which was greatly appreciated. The team was very communicative during the entire building of the pool, and would field every question I've had. During the warranty process I had to get a light fixed, and the team was on it quickly, efficiently, and professionally. I don't plan on building a second pool in my backyard, but if I ever have to build another pool there's no question this is who I'd go with. read more

Overall great experience with Caribbean. Kevin Woodhurst was very knowledgeable and made us feel comfortable about the process, and pricing was very competitive. The office team (Kathi/Britney) were very good about keeping in touch and we were always informed of next steps, and Kevin (site superintendent) was good to work with. Installation/startup went very smooth. There were some minor issues with one of the contractors that Caribbean was very responsive about; sometimes it isn't about everything being perfect, sometimes it's about how problems are handled. I would definitely use Caribbean again. read more

We are extremely happy with the installation of our new pool! The entire process was easy from beginning to end. With the help of our designer Josh, we picked the tile and pool surface that would look best for our pool's layout. They informed us and explained each step along the way until the pool was completed. They showed up on time and the workmanship was flawless. We had to have our dividing wall torn down and they rebuilt it to perfection. Upon completion the use of the pool equipment was also explained and demonstrated. We have enjoyed our pool during these hot summer days! read more

Love our new pool, love this company. We did lots of research before choosing Caribbean to build our new pool this spring. Brian and Trevor came out to talk to us in February about building our pool and to give us some prices. They were sincere and truly wanted us to be happy with their service, price and resulting product. Any issues that we had during the construction phase were promptly remedied by Caribbean. We highly recommend them and wouldn't consider any other pool company for future projects. Thank you Brian and the entire Caribbean team!! read more

My home builder referred Caribbean Pools. They were friendly and prompt with getting the design together. Their prices were competitive with the other bids I received. Their level of knowledge and their customer service really sold me. There were some minor issues with the permits from the city but once those where resolved the project came together. I also worked with Bloom who was referred by Caribbean for the rest of the yard. My wife and I are very pleased with our backyard and pool. Ask for Brian and Josh. read more

Choosing Caribbean Pools was the best decision we made for our backyard project! Their exceptional communication throughout the process made us feel informed and supported every step of the way. From initial consultation to final touches, their team showcased professionalism and expertise, resulting in a stunning pool that exceeds our expectations. Thank you, Caribbean Pools, for your outstanding service and commitment to customer satisfaction! read more

The next day, after posting our review and forwarding an email to Brain, we had the patio leak fixed. We also received a very generous Visa gift card in the mail today from the owner, Kevin. We are very thankful that the Caribbean Pools Team understood our frustration,and wants to continue a GREAT company and consumer relationship. Thank you, and we will still recommend you to friends and family in the future. read more