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    Carfix

    4.0 (1 review)
    Closed Closed

    Services - Carfix

    Oil changes

    Routine automotive maintenance

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    2 months ago

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    Cedar Bluff Auto Care

    Cedar Bluff Auto Care

    3.5
    (23 reviews)

    This isn't one of those sleek, slippery car places that has a big fancy waiting room and plush…read morecouches. They get you in and get you out. They fix the problem and don't find new ones in the process. AAA approved. Good service. Helpful, respectful guys. I stopped in here one morning about a puddle I was seeing underneath my car. They couldn't get me in the garage that day, but Scott came out and looked around to make sure I was good to drive around. Came back in a day or two later and they got my car up, did the work I asked for, inspected a few things, and gave me a good price. They even suggested I come back in a week later to make sure there were no more leaks. They took a look at no charge.

    I brought my 2010 Honda Civic here in hopes to get it fixed quickly knowing that it was the vacuum…read morehose that needed to be fixed due to a leak. They took my car apart and told me about 4 different things that needed to be fixed that had nothing to do with what is wrong with it. They priced it at $497, and when we told them we didn't have that much to spend because we already knew what was wrong and what it should cost us they told us it would still be 3 hours before our car was ready because they had to "put it back together" and the dude working on it was on a lunch break... so without even getting any service done they took 4 hours and charged us $119 just to tell us what the alleged "problem" was... they have no idea what they are doing and they are very rude and lazy.

    Pep Boys

    Pep Boys

    2.7
    (51 reviews)

    Went in for a simple tire patch. The person was obviously new and clueless. Took my car back…read morebecause of shaking while driving they "rebalanced " it. Still my car was shaking and had a clicking sound. Found out from another shop they put the wrong weight on my tire and the weight fell off the tire as it was removed from my car.

    Poor management…read more Less than a month ago I purchased a set of new tires at this Pep Boys location on May 22, 2023. Total price paid $679.14. Today June 18th I have 2 tires which were low. After arriving at Pep Boys and having them checked out. The mechanic said one of the tires had a screw in the sidewall and wasn't repairable. So after speaking with the manager I went ahead and agreed to a replacement tire. Total price $131.34. I'm standing outside the bay when the mechanic then asks about the wheel lock. He still couldn't find it even though I said twice it was in the glove compartment. Then he lets me into the Bay Area to retrieve the wheel lock. Then I thought to take a picture of my low tire. After standing there for awhile I noticed there was a large screw laying in the parking lot right in front of the Bay Area. A few minutes later out comes the manager and asks why I'm taking a picture of her mechanic. I let her know I did not take a picture of her mechanic. I took a picture of my tire and also the screw laying in front of the bay. Also, I said to her I'm too old to be looking at young boys. Really she thinks a 50 something is after a teenager or 20 something. Get real. When I asked for corporate's phone number she said 1-800- Pep Boys. No one answered. After paying for the tire I let her know I would not return to that location. " Tires are expensive" quoted from the mechanic who installed the tire. If you plan on going to the Pep Boys at 106 Market Place Blvd, Knoxville Tennessee be on the lookout for large screws laying in front of the Bay Area.

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    3.3
    (35 reviews)

    I am the worst when it comes to routine maintenance on my car, but I try not to let things go too…read morefar past needing to be done. I knew I needed an oil change but had been dragging my feet because I hate going to places that always try to talk you into some other service that your car "needs", when it really doesnt. I stopped and I was put in a work Bay almost immediately. Once I pulled in, Jonathan was very helpful in finding out what I needed to have done. After telling him only my oil, they went to work. As they did safety checks, they also checked my tires and fluid levels. After all of this their computer shows them what is good and what may need to be done. This is where I dred the salesperson because it gets old, but he didn't try to sell me anything! All he did was tell me what was recommended and he also answered the questions I had about some services I am looking to have done with income tax. After my experience here I will definitely be back. I was in and out within 15 mins and never felt pressed to buy more services. They also report to Carfax, so it helps keep track of repairs and services done to your car.

    Absolute idiots!!!! They forgot to install the oil plug back into my car after my oil change and…read morenearly destroyed my engine. I had to pull my car over on the freeway and wait 3 hours to get a tow. Now they are saying that it is not their fault and trying to avoid my claim. DO NOT GO HERE.

    Pep Boys

    Pep Boys

    3.7
    (6 reviews)

    First-I've called several Pep Boys locations in TN. None willing to clarify to tell me the GM name…read morefor this region. Do not take your car here, unless you want to be told to order the wrong parts multiple times, with no apologies or acknowledgement of their errors. A lot of wasted time, wasted money, stress, a lot of appointments cancels due to no tech. A lot of run around, zero communication, no call backs. The parts we bought, were installed wrong causing me to have to buy more parts to repair it. Also, they kept a part from my car, without my consent, I had to call them and ask if they still had it. Luckily they did still have it! Bottom line, my car is currently with another shop getting repairs it needed to begin with and repairs to correct Pep Boys horrible work. Thousands of dollars in repairs, and thanks to this place, the bill just keeps climbing! If you value your car. Take it someplace else. ZERO stars if I could choose that!

    I can't believe how terrible Pep Boys is. The staff is incompetent, unhelpful, and more interested…read morein upselling than actually fixing anything. They give vague excuses, no accountability, and leave you wondering if your car is even safe. Avoid them at all costs. What they did wrong: Installed parts wrong or improperly Provided poor customer service and zero accountability Offered vague excuses instead of solutions Clearly prioritized upselling over safety and quality Created unnecessary stress and worry about car safety Bottom line: Pep Boys is dangerous and untrustworthy, and anyone who cares about their car or safety should stay far away. Walked in paying $1000 for back brakes etc, came out with my car shaking. They then later told me alignment and so many other things were wrong with it and it was going to be $1500 more. My boyfriend and I are barely scraping by and couldnt hardly afford the 1000. Came out with my car worse than before. I do not trust them nor will I ever come back or ever go to ANY Pep Boys EVER again. Wish I could get my money back. This has been one of the most stressful weeks in a long time all thanks to Pep Boys.

    Carfix - autorepair - Updated July 2026

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