Dirty and unkept. Things didn't work such as the fridge. My beer was 1 step above lukewarm…read more Unresponsive when we called, at least for the first couple hours which is unacceptable.

Our camper arrived at 1030pm. We had to sit around and wait for it at the campground. They kept…read moregiving us excuses as to why it was so late. I will never rent from them again. It was a horrible experience. To make it worse, they text us the very next morning wanting full payment, even after not having a camper for the majority of the day.

Recently stayed at the park and wanted to share my appreciation. The staff is amazing and helpful,…read moreand the facilities are clean, quiet, and feature a great bathhouse. Highly recommend the park and look forward to staying again in the near future!

Great staff Quite campground with gated community…read more Will go back when we go back to pigeon Forge and stay there community was super Nice with full time residents

MONEY HUNGRY.FEES FEES AND MORE FEES. Don't waste your time and money. Better to go private.You…read morewill have a much better experience. No discount for this disabled veteran!

Rented a trail from them for 3 days of glamping. Very low fee for them to tow and set it up at any…read moreof the nearby camp sites. They were super nice and very convenient and timely. They even disinfected the whole rv. They really made whole experience pleasurable to go camping.

Beware when renting from this company. They have "owner rentals" that they have no interest in…read moreexcept a financial interest. They do not care if the rental is clean or if everything is functioning. We had an awful experience in the owner cabin that we rented called "Arrowhead Ridge." The photos on their website are quite deceiving and are not current. The place is run down, and quite dirty. The well needs some maintenance. Run the water and soon the smell of rotten eggs permeates the entire cabin. If you shower in that water, you smell the same. It's gross. We bathed and brushed our teeth with bottled water. They offer an outdoor grill that is so caked with grease it's dangerous. As soon as we walked in the door the smell of mildew slapped us in the face. While this might be expected if the place had been closed up for a long while but according to the website, the cabin was rented everyday throughout the summer. That tells me it's a maintenance issue. We left and found a hotel in Pigeon Forge because we all got sick due to allergies - dust and mold. We called the company to tell them we'd left early so they could send someone to deep clean. The cleaning that we paid for, we were told, consisted of wiping the floors, cleaning the bathrooms, and changing the linens. I didn't ask for a refund, but the first words out of the rental agent's mouth were "well sorry you feel that way but there are no refunds." What a disappointment. We were really looking forward to this vacation and cabin retreat but in the end, it was a very expensive mistake. I prepared a similar review on their website, but they chose not to post it.

‼Warning!!!!!!‼…read more This was one of the worst Cabins that I have ever rented. My family and I lease a cabin in the mountains 1-2 times a year. We are pretty familiar with cabins and the little quirks that may come along with them. This cabin was the ABSOLUTE WORST! The moment we walked in the door there was a puddle from a leak in the ceiling. The entire place had a stench and no matter how much febreeze we sprayed it kept coming back. It was unbelievably cold downstairs and we had the heat up as far as it could go. As well as the small heaters. The water smelled like rotten eggs so we found out that the stench was due to the water. After looking into the situation it appeared that there was bacteria in the water. We had to buy gallons of water to wash with/ clean dishes/wash hands/brush teeth! It was horrible. We attempted to notify the management group and the response for the downstairs temp was it's not their fault, we attempted to advise of the stinch. She stated they use well water. [ Many cabins that we have leased in the past use well water and NEVER smelled bad.] The water actually made the entire cabin stink! The response from this team was totally unacceptable as they took no responsibility in the condition of this property! Please be warned!

Horrible service. Trying to get a truck rental for my friend moving. First they did not have the…read moretruck we requested, a 16 foot with a ramp. They gave us a 12 foot without a ramp and said it was the same price. Then we questioned the price and tried to ensure the accurate discount was applied or to see if there was any price difference because we had to get a lesser truck, the lady working (Bonnie) held up her hand up to stop us talking and spoke over us loudly and rudely claiming she just spoke that way because she was from Connecticut. I am sorry, but if you recognize how you speak is rude, than you should work on adapting that to your market audience, namely the polite south. The phone rang twice while were there and the gentlemen working played on his cell phone while the lady stopped assisting us to answer the phone. She threw in some furniture pads, to be fair to them, however, the manner in which she assisted us was crass and rude and we will not be back.

Purchased a winnebago travel trailer and discovered there was a leak with the underpinning holding…read morethe water. I told the service department when I needed the camper back and as usual they didn't touch the camper until I called 2 weeks later. I was told on Friday they couldn't find the leak and would not be charged. The following Monday the service manager said I could come and get the camper which was one day before I was to go camping. I asked him if they found the leak he said yes. I was charged a fee ($221) for something they didn't repair other than make a mess with the underpinning and the doors and walls inside camper were a greasy mess. When I got back from camping and of course it rained. I had water being held in the underpinning with the leak they did not fix. I will never purchase another Rv from Chilhowee RV, nor have anything repaired.

When we bought our motor home from them back a few years ago service was great. They have been less…read morethan that in recent attempts at service. Bought an extended warranty at the time we purchased the motor home. The service Manager now seems like he could care less about customers. When we bought the unit and the extended warranty we were told we would get priority service. We did the first couple of years. But since getting service has been less than that. Called in the first week of Sept. and told them about a problem. Wayne the service manager said well I can not get you in until the late to middle of Oct. Over 45 days. Told him we needed the repair by the end of Sept. because our daughter was having a baby and we had to make a trip the 1st of Oct. he could care less and said all the dealers and repair shops were backed up. Well they maybe, but we found two other shops willing to work us in. Both said it was a small problem and a quick fix when I explained the problem over the phone. We are planning on buying a new unit later this year. I think we will look at other dealers that care about customers.

BEWARE! He seems nice, BUT he told us he would look at our RV roof and give us an estimate for a…read more$100 service fee, but charged us $105 (which we paid without questions assuming the extra $5 was for credit card fee) to "look at" our RV roof. We never heard from him again. He said he would send an estimate quote but we have not seen anything nor heard from him via email nor text in over 4 months! We have tried multiple times to contact him with no response! I fully believe he is making a living off of "service charge/quotes" but never follows through! DO NOT TRUST HIM! I am now paying another company "THAT IS LEGIT" to take care of my RV roof! John Limey is a fraud!

Comes out, checks the RV and does pretty much everything that I did. No solution, no follow up,…read morecharges me $250 just to have a look and poke around your rv for 30 minutes. Would not recommend at all, but he was successful is skimming 250 off us.