2nd purchase from these guys! Kelly was the best! Joe walked us through, Julie was so helpful and…read morepleasant! Everyone we worked with was great!!!!

1 STAR -- FOUR WEEKS, HOURS OF DRIVING, REPEATED PROMISES, AND…read more ALMOST NOTHING DONE Our experience with Campers Inn RV in Knoxville was completely unacceptable. We called ahead and were explicitly told by an Airstream service representative that we had an appointment for Friday, August 14 at 9:00 a.m. We planned our trip around that appointment and drove approximately 8 HOURS from our vacation destination to this dealership on our way home. When we arrived, we discovered NO APPOINTMENT HAD EVER BEEN MADE FOR US-- not for August 14 and not for a future date. After driving eight hours based on an appointment we were told we had, this was an unbelievable way to begin our experience. Our main concern was a leak in the bedroom ceiling. We were told there was a hole in the conduit going to the A/C, yet the panel wasn't even removed to properly inspect the area and verify that diagnosis. We agreed to leave the RV after being told parts would need to be ordered and panels removed to address the A/C issue. We specifically requested that Joe, the Airstream technician, be the only technician to work on our RV. We also asked them to check the brakes, perform a 12-point inspection, replace the shower door, and repair a short in the couch wiring. When we returned later that same day to retrieve our belongings, we discovered someone from service had used the restroom in our RV. We then asked that the black tank be drained promptly so sewage wouldn't sit in it while the RV was there. Our RV then sat at their facility for FOUR WEEKS. During those four weeks, we repeatedly contacted the service department and were repeatedly told the technician would "get right on it." Yet other Airstreams that arrived after ours were being worked on first. When we questioned this, a service representative told us those Airstreams had smaller jobs, so they were working on them ahead of ours. So while we continued being told they would "get right on" our RV, later arrivals with smaller jobs were being moved ahead of us. Meanwhile, our RV continued to sit. After FOUR WEEKS, the short in the couch wiring had been repaired and a screw in the A/C mount had been replaced. THAT WAS IT. The main reason we brought the RV there--the bedroom ceiling leak--was still not resolved, along with most of the other work we requested. We finally contacted the service manager CHRIS, who assured us he would come up with a solution and CALL US BACK. That call never came. By September 12, we had had enough. We drove another 3 1/2 HOURS to Knoxville simply to pick up our RV and take it back. We understand that service departments get busy. What we don't understand is repeatedly telling a customer their technician will "get right on it," while openly acknowledging that RVs arriving later are being worked on first because their jobs are smaller. This wasn't simply a delay. It was poor organization, poor communication, lack of followthrough, and ultimately a failure to address the primary reason we brought our RV there in the first place. After an appointment that was never actually made, hours of driving, four weeks of waiting, repeated assurances, other Airstreams being moved ahead of ours, no promised callback from management, and unfinished work, WE WOULD NEVER RECOMMEND THIS LOCATION FOR RV SERVICE

Very friendly and personable parts department staff. Always willing to go out of their way to help…read moretheir customers! They're on Wrights Ferry now by the way, not on Airport.

Awesome service! If you need repairs for your rv in the Knoxville area go to Dunlap.read more

Originally bought our camper at Camping World 5 years ago. Have had nothing but bad experiences…read morewith their service department since. Had to have some work done this year ( water pump wasn't working). Took it to Weekend RV, they told me they were about 2 weeks out in the service department, due to the fact its November and everyone is needing winterization. I was expecting to pay hundreds of dollars for a new water pump to be installed. Turns out the tech got the old pump working and 7 days later my camper was ready for pickup. My bill was less than $100 and that was with a new door key I requested. I feel like most dealers would have just replaced it anyway because i had authorized the work, but Weekend RV didn't. Everyone that I have talked to there was very professional and personable, the staff is awesome and obviously puts customer service a priority over the evil dollar. Today we needed a regulator for my fathers camper, neither big box stores had one in stock, called Weekend RV and it was in stock and almost 20% cheaper. From now on they have all my families business and this important to us because we average 30 plus nights a year at various racing events and are always boone docking. Highly recommended dealer

My wife and I have been interested in the RV lifestyle for some time, but not until we retired…read morecould we begin to start down the path less trod. We bought our first camping trailer in Nashville. It was a used Rockwood trailer, just a year old, and the previous owners obviously had not used it much because it was a perfect starter camper. Our first year, we traveled over 6,000 trouble-free miles and the RV bug hit. We were hooked. We also have three cats, so it was important that they be able to come with us. During that first summer, we visited 17 states and Alberta, Canada. When we came home, we began to ask fellow RV'ers what dealership they would go to for regular service and intermittent problems. We got several suggestions, but when we went to the dealer, we were less than impressed, and surprising so when we went to one of the larger name familiar dealers. Finally, one of my work associates told me about Weekend RV. He was totally sold on their service and so I made an appointment for a routine service and boy am I glad I did. Even though I did not buy my trailer from Weekend RV, they treated me like family -- a real rarity nowadays. I was ecstatic; I had found my RV specialists in a big way. And I cannot say enough about their service, their knowledge, their friendly staff and their reasonable prices. I've dropped by on a number of occasions and they already know my name! Kind of like Cheers! Haha! Last week, while preparing for another 4,000 mile snow bird trip to Phoenix, I went to Weekend RV to inquire about some minor issues with my camper. What I never intended, however, was to set my eyes on another Rockwood that was 2021 model. It was a beauty, complete with a fireplace!! I couldn't believe the price. Even without my trade in, it was an absolute steal. So much better than any other RV dealers within a 467 mile radius. The deal was made, the paperwork will be signed on Monday, and we'll be cruising along the long and winding road, in our new Rockwood trailer.

I recently bought a1995 Coleman pop-up camper and was running into problems with it. I took it in…read moreto A & L and was thrilled with the service I received. James, Paul, Wayne and the rest of the service team were absolutely amazing. They patiently explained to me what the camper needed, gave me options for how to accomplish my goals, and then did what we agreed on, all with smiles and kindness. They absolutely went above and beyond what was required and I would go back to A & L or send a friend in a heartbeat.

They are attempting to charge 2800 for a warranty but it covers nothing. We bought the warranty and…read morehave paid full price ever since.

We just bought our first camper here and were so lucky to work with Kristin R. Her laid-back,…read morefriendly approach and genuine care for our needs made the whole experience feel easy and personal. At every step, we felt like she was focused on what was best for us--not just making a sale. When we were ready to move forward, she went above and beyond to get everything done in a tight timeframe.

I've owned my camper for over a year and it's been their kin he r then I've owned it. It's a 3034…read moreraptor toy hauler. I dropped it off in may for repair and still do not have it back. I have them till the first week of September to give it back and I stopped in yesterday again after I dropped in last month and they haven't touched it since the last time I was there. It's said you pay so much for something and have false promises and told so many things you have to go there just to see the work they do and it's all lies. Told they had done repairs that weren't completed. I have a trip placed already paid for at the middle of this month and they've had since may to fix. Please do better when people pay you and ask for communication

Out of business! Left my repair unfinished and closed the doors! What a worthless way to do…read morebusiness!

If you make an appointment for a Monday morning and have to leave your motorhome at the center for…read moremore than a month waiting for parts. Why not take your motorhome back and then get a call that parts are in. Don't make an appointment if you don't have the parts to fix it on the day it is scheduled. Very poor customer service

The sales tactics here are the worst I have ever experienced. In one hour, it turned Northgate RV…read moreCenter from my favorite RV dealer that I preferred over all other dealers into a predatory dealer that I can't trust buying from. My partner and I went to their location in Georgia and spoke with a kind, helpful, very knowledgeable sales person. His service made me want to use this business. Looking online, we saw a trailer we really liked at this TN location. He quoted us at a price that even NADA/JD Power lists as being an average retail value for that model. It was a fair quote and we would have gladly paid that price. But we wanted to see it in person first, so we drove to this location to check it out. We were told a new manager had just moved there and was currently staying in it, but they let us check it out anyway. We had absolutely no problem with the fact that someone was living in it. We looked past their personal belongings and fell in love with the unit. We immediately put in an offer (intentionally lowballing just to see what they would offer, not knowing we already had a quote). They countered at several thousand more than what we had been quoted. When I asked why their price was so much higher than what we had been previously quoted, they got upset with us for not revealing that we had already been told a price. I showed them proof of the quote and gave the name of who had helped us. The manager then came out to tell us that they called the manager of the GA location and they decided together that the quote we had been given was too low and then proceeded to throw that rep under the bus. They said he didn't know what he was doing, he didn't understand how things worked, etc. In order to try to squeeze a few thousand more dollars out of us, Northgate management badmouthed and undermined their own sales people and worked together to lock us out of a previously quoted price. If you are looking for a place to buy an RV, I recommend the nearby Camping World or Lazydays of Maryville. It will be better for your wallet and your wellbeing.

As a first time buyer of something of this magnitude I was very unsure of what I was about to get…read moreinto. I had done my research and was prepared with a list of exactly what I wanted to see and what features were non-negotiable. I also had a budget in mind and was prepared to stick to my guns. What I did not prepare for was the sales staff and the team at Northgate in Alcoa. I anticipated the typical overbearing salesmen that saw a female shopping alone as an easy target. May I say....WOW! Not only was Jason a perfect gentleman and attentive, but he also listened to what I had to say and did not pressure me or treat me like I didn't know what I was doing. He truly worked very hard to find the absolute best fit for me. The finance staff, Nick and Kristy, were absolutely amazing. They were very gentle and patient with this first time buyer and supported me through my nervousness. Absolute finance wizards! The gentleman who did the walk through with me is now my knight in shining RV! Due to health issues I had to go inside periodically to get out of the heat. He took his time, answered all of my questions (even the ones I asked 1000 times and the silly ones), and was patient as took notes and had a friend video the process. I highly recommend Alcoa Northgate RV. When I am ready to make a change, I will only shop here. #newfamily

I used this horrible place to get my camper repaired. It took months. I actually had to research…read moreto getting parts. Id never buy or use them again. Service mgr is a liar.

Dropped out trailer off to repair damage and fix some other issues. Don was really professional and…read moreprovided regular updates to me. He was honest right away that many parts were on back order, but we weren't in a hurry to get the trailer back so it wasn't a problem. Would definitely come back.

I had the very best experience with Carolina RV. The awning on my RV wouldn't work. Jimmy diagnosed…read morethe problem and when the part came in I went back, and Noah installed it. It is working perfectly. These guys know what they are doing and they do it right. They take their time and explain what the issues are and how to resolve them. Everyone was a pleasure to deal with. A+ on everything.

We purchased some property with a camper and we are completely ignorant of the ins and outs of…read moreowning a camper. Camper is hooked up to septic but we had a blockage. Owners were incredibly helpful and walked us thru first steps over the phone and patiently answered our questions. Would highly recommend.