Went in for a simple tire patch. The person was obviously new and clueless. Took my car back because of shaking while driving they "rebalanced " it. Still my car was shaking and had a clicking sound. Found out from another shop they put the wrong weight on my tire and the weight fell off the tire as it was removed from my car. read more

Poor management. Less than a month ago I purchased a set of new tires at this Pep Boys location on May 22, 2023. Total price paid $679.14. Today June 18th I have 2 tires which were low. After arriving at Pep Boys and having them checked out. The mechanic said one of the tires had a screw in the sidewall and wasn't repairable. So after speaking with the manager I went ahead and agreed to a replacement tire. Total price $131.34. I'm standing outside the bay when the mechanic then asks about the wheel lock. He still couldn't find it even though I said twice it was in the glove compartment. Then he lets me into the Bay Area to retrieve the wheel lock. Then I thought to take a picture of my low tire. After standing there for awhile I noticed there was a large screw laying in the parking lot right in front of the Bay Area. A few minutes later out comes the manager and asks why I'm taking a picture of her mechanic. I let her know I did not take a picture of her mechanic. I took a picture of my tire and also the screw laying in front of the bay. Also, I said to her I'm too old to be looking at young boys. Really she thinks a 50 something is after a teenager or 20 something. Get real. When I asked for corporate's phone number she said 1-800- Pep Boys. No one answered. After paying for the tire I let her know I would not return to that location. " Tires are expensive" quoted from the mechanic who installed the tire. If you plan on going to the Pep Boys at 106 Market Place Blvd, Knoxville Tennessee be on the lookout for large screws laying in front of the Bay Area. read more

Beware. After taking my vehicle in for service, I was not only double charged for certain things but I was charged for things that they didn't do, which I found out after my vehicle broke down again and I took it to a different local mechanic. Had all the paperwork, had all the receipts, all the date and times and when I called corporate to discuss the situation with them they had the manager of the shop call me. After spending over an hour and a half on the phone with him and going over the service paperwork, he acknowledged their mistake and assured me that he would get back with me for a refund by the end of business the next day. Of course that did not happen and for the last two months I have been trying to get the local store or corporate to contact me. Every time I speak with someone at corporate they tell me that they are escalating it to a manager and that they will call me within a certain amount of time. I have yet to get a phone call, and I filed the first complaint on 6-10-24. When I call the customer service number for the corporate headquarters, they absolutely will not allow anyone to speak to a manager with the authority to handle the situation or answer questions about how the situation can be dealt with. I was told by an operator that answers their corporate customer service phone calls that there is no other recourse then to wait for them to call or file a lawsuit... He literally told me that there is no in-between. After dealing with them for this long, I'm starting to believe that that's the truth. read more

We have been going to this shop for about 17 years and they never cease to amaze me! My collage son really needed new tires and looked at several tire places to fit his collage budget. At my suggestion he went to the Market Place Pep Boys and spoke with Dwayt. Not only did they beat everyone else's prices, they got the set of 4 new tires on in record time, I'm talking about 25 minutes. He had two of his guys pop those babies on and my busy son couldn't be happier... me too because I feel better knowing my son is safer now with new traction during the crazy weather. read more

does not stand behind work. Brought a fuel pump in to be changed and since than the fuel gauge seems to be going up and down arraticly.

Came in for break service with an appointment. I was 25 minutes early and was still waiting for estimate of what was needed and price over an hour. When i was given price it was totally overpriced and gouging me. Came back an hour later still on lift with no one working on it. When I asked what was going on he said they were waiting on rotors and said he just called and rhey would be here in 5 minutes. They were getting parts from Nappa. So unhappy with the price of parts i looked on website and the upcharge on the rotors was unbelievable. If I wasnt leaving town next day I wouldve told them to put the wheels back on and taken it elsewhere. I will never go back to the Centline location in Knoxville again and will tell everyone I know to not go there either. Update....after another 30 minutes I told them to put the wheels back on And it took them 25 minutes to do that. I ended up going to get it done somewhere else read more

The best tire services on the planet. Pep Boys Auto service & tire did a great job on the new tire for my car. The new tire was professional done and service in less than 45 minutes. Pep Boys Auto service & tire has free wifi, while you wait. read more

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Took car in for tire rotation and oil change 9/29/23. Husband checked the dipstick and oil was over filled. So he was letting oil out to get it to correct level when the oil came out it was dirty!!!! Called to talk to manager after being placed on hold forever Joe came on said the video shows it being changed. Did not care that he was told how dirty the oil was that came out. It obviously was only topped off and topped off too much. Said we would need to bring vehicle in to prove it. And that we needed to watch the video. I'm not driving there with the oil that was drained out due to their incompetence. Attached are photos of the over filled dipstick as well as bottles of clean oil that is on the left and the dirty oil that was drained out after there so called oil change on the right. I will never be going back to this location. Would be zero stars but won't allow! read more

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May be one of the worst experiences ever at an automotive shop. They had the truck for a month to replace a TPC. They fried the CPU in the process. After a month, they called to say it was ready. Out the key in and nothing. Stone dead. Opened the hood to find an open jug of antifreeze (full) sitting in the engine compartment. Do not trust this location! Incompetent. read more

If you bring your vehicle here be mindful. They were obnoxiously rude from the moment i walked in the door. Without going into too much detail, I had several issues with them when i took my vehicle here for service. Let's just say that no one in customer service should "whatever" a client under their breath as you walk away and leave it at that. Fast forward a day after I got my vehicle back, I kept hearing a weird rattling sound. I went and looked and all the bolts for my splash pan/skid plate were loose and had not been re tightened. Several were sticking out significantly, one was completely missing. When i took it back the following day to have them correct their mistake, they starting making such a big deal of an entirely separate issue from my prior visit (one I hadn't even mentioned when I brought the car back). I had questions regarding the prior service but somehow, we just kept returning to this same thing that wasn't even a concern anymore but they felt compelled to just keep beating that horse. I even stated several times that's not why i was there, but still. Excuse after excuse. I finally just gave up because they were obviously butt hurt about it and needed to explain why. In the end, they wasted 3 hours of my time: Apparently the tech is really, REALLY thorough as i was told this over and over numerous times (just not so thorough as to make sure he tightens all the fucking bolts, huh). They couldn't adequately answer any of my real questions. They couldn't definitively determine the issue and honestly, I think the answer they did give was simply a case of "we couldn't find the problem anywhere else so it's probably this.." even though they couldn't find an issue there either (if they even looked as I'm not convinced they knew WHERE to look). They seemed far more inclined to make excuses for their behavior despite my apologizing for being keyed up the previous visit (which probably wouldn't have been the case if they hadn't yelled at me as soon as i walked in the door). The real bitch here is, in my aggravation at having to return, I ended up damaging the very same skid plate on their curb when I parked. So I never even bothered having them fix their fuck up. In a sense I suppose, it never would have happened had they done a complete and thorough job the first time around but oh well, c'est la vie. In essence, I just wouldn't trust this shop. After looking at other reviews, the common theme seems to be their lack of attention to detail (this isn't the first pan they have failed to properly reattach). If they can't remember the simplest thing like tightening the bolts on the very last thing they reassemble, what else do you think they neglected/forgot to do and just how thorough can they be?? As a side note, other Pep Boys locations I have visited have been extremely helpful and professional. Maybe the bar was set too high for this location to live up to. read more

We were on our way back to Florida and realized we had a bolt in the tire. They were quick and Efficient. Gregg was kind and helpful. Recommend read more

Pep Boys - Auto Repair Near Me - Knoxville, Tennessee

This place is a joke I don't know if all pep boys are like this cuz it's my first experience at this business. I just know that this one is grossly incompetent. First I walk in there everyone is rude some dude guy is just playing on the computer other ones on the phone no one acknowledges me I'm sorry you have to work on Sunday get over it it's your job. I finally get to the counter I have an appointment the guy lost my tire that my husband ordered from Amazon mind you one tire I got there at 9:10 I am now leaving at 11:16. After waiting an hour and a half I'm going why on Earth is it taking so long to slap one tire on a car come to find out the incompetent car workers took all four tires off why they're crappy paperwork said so even though my tire is still sitting by the door where the kid found it at 9:00 in the morning. Half an hour later I finally get my car back after yelling at them and the managers like I will take care of your service charge okay don't do me any favors when I called my husband and he told me it was already paid for. When I was leaving 2 hours later. The guy hands me my keys and says you're out of coolants but I didn't have time to put any in there because I was trying to put your tires on quickly. okay you made me wait 2 hours and you couldn't take in 3 minutes to put some coolant in my car God this place is a joke! I would recommend going anywhere I mean anywhere but this place if you want your car done right. read more

Yes that's right. Five stars. The absolute best retail customer service experience I've ever had in my life. By far. During a road trip, I came in here looking for a multi outlet adapter for a car 12 volt outlet. I couldn't find what I was looking for and neither could the very friendly associate. As I walked back to my vehicle, the same associate comes running out to me in the parking lot saying that he's found the exact item I was looking for. And he did. This guy continued to help me even after I walked out the door. Anyone else would have went back to whatever they were doing as soon as I walked away. But not this man. I wish I knew your name so I could give you recognition. You are the definition of customer service. read more

I normally don't leave reviews but I left Pep Boys pretty annoyed yesterday. I took my car in for an oil change and when I got home I realized there was grease or dirt stained into the passenger seat. I called the store as soon as I saw it and the guy who answered said "whoever was working on your car probably put his elbow on the seat and didn't realize it". After an awkward silence he thanked me for calling. Not super impressed with the customer service or the fact that I need to get my seat cleaned. read more

Pep Boys - Auto Repair Near Me - Knoxville, Tennessee

Brought my car in because of random engine issues that was causing it to shut off while driving. Turned out to be bad O2 sensors and they were going to charge 1300$ to replace them. I called around and found 2 other auto care places that said that replacing those sensors should cost less than 250$. I paid the 100$ for Pep Boys because it was required since they looked at my car and I took my car to another place. They replaced the sensors and fixed my car in about an hour. Over all it cost me 180$ to fix the car ignoring the 100$ I had to pay to Pep Boys. All I can say is if you are trying to charge 1300$ to your customers for a job that costs you less than 100$ you are scumbags. I will never return nor would I recommend anyone. read more

I was looking for new tires and checked the website of several dealers around Knoxville. After deciding on a set that PepBoys offered, I made an appointment. Went in at specified time and got the tires and an oil change while I was there. The tires ended up being $90 more than the price online, and during the oil change, they added no fluid to the window washer reservoir. Leaves me wondering what else they didn't do... I won't return. read more

I was stranded 5 hours from home on a Sunday so there weren't many repair shops open and even fewer shops had my tire in stock. The got me in quickly and changed my tire so I could get home on schedule. They were very helpful, competent, and professional. read more

Tire had a slow leak so I took car to Centerline Drive store 4770. After two hours they called to say that the tires were dry-rotted so they wouldn't fix the leak, but would sell me some new tires. (The ties are new and NOT dry-rotted) Also said I needed and oil change and anti-freeze change. (Never asked about that; just wanted the tire leak fixed) Long, slow line to get in, long slow line to get car back. They never moved car from the parking lot in front. These guys are the worst! DO NOT TAKE YOUR CAR TO PEP BOYS ON CENTERLINE DRIVE, YOU'LL BE SORRY! read more

GREAT Customer Service!!! Went in with a Camry with all kinds of issues. Brooke was huge help and got all the work done timely and in my budget. Very Flexible, Thanks Brooke read more

I purchased a set of rear tires here. The employees were knowledgeable and friendly. They made their recommendations from some of the options they presented and I was able to make an informed decision. Fast and courteous, it was a great experience. The shop was clean and well organized. I will return! read more

Pep Boys - I don't have the actual photo, but I wound up buying these at a better price than listed. - Auto Repair Near Me - Knoxville, Tennessee

on friday i took my truck to this pep boys because i had a piston misfiring in my engine. I knew this because i went to and Advanced Auto Parts to get a FREE diagnostics test done on it. when i got to pep boys i told them that I had done that and what was wrong with my truck. I go through the whole weekend without my truck, so on monday I called to ask when it would be done. They had not even looked at it. It took me calling them asking about my truck for them to even acknowledge the fact that I had brought my truck there. they said that after they had ran THEIR OWN diagnostics test (which conveniently costs $100 more than the free one I got on friday) they told me i needed 2 spark plugs replaced. i already knew that of course and asked what the price would be. after labor and 2 new spark plugs... $650!!!!! That is outrageous. I told them to just put a hold on it for now as i had to sort some things out. i called them back 20 minutes later to let them know that I was going to pick it up because "I was not going to pay $650 for 2 spark plugs." after this I get smart ass comment saying, "well actually you need all of them replaced." bare in mind, getting all of them replaced should still not cost anywhere near that price. so I went and picked up my truck and lost $120 ($100 for the diagnostics test and $10 for a "shop fee"?? and tax). Never go here. read more

They say a good mechanic is hard to find. Well I think you can stop looking once you have arrived here. I've been having my car serviced here for several years and they always do excellent work. They will take the time to literally show you what is wrong with your vehicle and give you different options. On this particular visit, I had an unexpected emergency. They were able to take care of me right away. I explained what was going on with the car to Thaddeus. He offered very helpful opinions and discussed the problem with the tech, Jammie, who later took me back into the work area and pointed out my issues. The car was fixed quickly. Also I want to say that Thaddeus was extremely helpful in finding the right solution to fit my budget. I feel that both employees not only did their jobs, but went above and beyond in keeping me highly satisfied. The store is open late to accommodate those of us who work until 5. An appointment is recommended, but if you have an emergency, they will do their absolute best to fit you in read more

I used to try to find the cheapest off the beaten road mechanics, the one day I tried pep boys - I gotta say when they repair your car they repair it correctly. I always have the fullest confidence I their workmanship. Are they the cheapest in town, probably not, but they are the best. If you like to save $$ then get a quote from another place and these guys at Pepe boys will match it or beat it. I did that with a set of tires and it worked l. Lastly all the parts that pep boys install are warrantied - I had a front strut bar installed had some issues with it almost a year later- they replaced no questions asked. Be sure to ask for Dwight in the service desk - he's the best and always does good. Dwight always has the customers best interest and if it weren't for him I probably wouldn't not have had the positive review that I'm writing now. read more

I always come here for the auto needs I have that my husband doesn't handle for me. These guys are always great, always in a fun mood. Today I went in and had some windshield wipers replaced after buying a new set in March. The manager handled my problem beautifully ~ you know wipers don't have warranties ~ I am most grateful for the super-service. read more

Be prepared to wait for an extensive amount of time & feel like an inconvenience to the business.

Greg was very helpful and we were able to get resolve after several concerns with our vehicle.

The guys at this store are great. I went in because we were told that we needed brakes and brake fluid flush. I was also experiencing a few issues with my vehicle. They went in and checked everything and instead of doing what I had brought it in for, they called us to let us know that the fluid looked great and the brake pads had more than 50% life to them. They saved us over $200 in work that didn't need to be done. I will continue to take my vehicle to them to be serviced! read more

Had an oil leak and went to replace the oil tank gasket. They installed a new one and told me no more leak. Leak became even worse! Come to find they stripped of the head of a screw, didn't install the gasket properly, tried to cover it up with a silicon gasket, and then lied to my face about it. Extremely shady. I'm lucky I had it checked at first choice otherwise would have seized my whole engine Do not go read more

I had a bad experience here as a result of them making an easily avoidable mistake, but they ultimately made things right without me having to make too big a big fuss, so I have to give them some credit! I ordered a battery for my Prius via their website, ordering the one recommended (and that I was pretty certain was correct based on my own independent research), and I chose their free in store installation option. During the install one of the mechanics found me & said the battery I ordered didn't fit my car & would need to buy some different clamps. I was pretty certain this was wrong & said I'd ordered the one the website said fit my car, but ultimately agreed to buy the clamps. When I got home, I looked & immediately realized they'd installed a different battery than the one I'd ordered- it had a similar size code, but was a different type of battery (normal non-sealed lead acid battery, vs a sealed AGM battery that is required for safety reasons since its mounted inside the passenger compartment), had different sized posts (hence the new clamps), and when I looked it up was a somewhat drastically cheaper price. I'm pretty certain it was an innocent mistake, as the one I ordered was kept in a different area of the store than most of their batteries...but when you have a part # & upc that doesn't match at all, it seems like you should keep looking instead of just picking one that's kinda similar. I called, they said to bring it back in & they'd take care of it. Ultimately, they had to order a part from Toyota since they'd cut one of the cables to put the new clamps on it (luckily I'd kept the other one, which they were able to reuse), so I had to come back in a THIRD time once it arrived, but they did ultimately fix things & refund me for the clamps. (Though they did apparently short out the the battery enough to melt part of one of the posts...which is a pretty amateur mistake for a car repair place). ALSO- I had ordered a 2nd battery for another car (that I chose to just install myself)...I went to pick it up (it WAS the correct battery) & they gave it to me to take. It wasn't until I brought an old battery back to refund the core charge that they asked me to pay, rather than refunded me the core charge...apparently it had never been recorded as being picked up, so I'd never been charged in the 1st place! Ultimately, they ended up being paid, and I ended up with my battery...but again...this seems like an amateur mistake to make on their part. read more

So I recently took a car in to get it fixed because it was having issues turning over. They told me it was the battery, okay cool. Replaced it well I drove it and it was acting weird and in my head I was like okay I need gas. it was fine, well drove it again and the car just turned off. It cranks but doesn't turn over. I was assured that it was just the battery and it wasn't producing enough power to run the vehicle, even after I asked them to check the fuel pressure and fuel pump filter etc...... Not happy right now and the Customer relations people keep putting me on hold because the store "isn't open"... there are several other things they told me where wrong that actually aren't wrong with the car at all... beware if you go there!! read more

I had my vehicle in for rear drum brakes on feb 8 2020 and I was treated very well. The staff was very knowledgeable on the vehicles, and being a mechanic myself just not having the correct tools. They were able to help me get the brakes I desperately needed. I may have been there longer than what was quoted for the time the thought it would take but they kept me informed and were very reasonable with the pricing. If I could I would give it a ten out of ten. I would definitely recommend this shop to a friend in the future. Good people, reasonable pricing, and very skilled technicians. I would recommend more amenities for customers waiting, for instance maybe another vending machine for snacks and up grading the drink machine to a card reader for people who do not have cash. Either way great shop for having work done. Thank you to the staff for saving my butt. read more

If you enjoy being over charged, this is the place for you. After receiving a quote of $1,700 to fix coupling in my power steering system and change my brakes, I took my car for a second opinion. The other shop charged me less than $200 to fix my brakes and told me the coupling was under warranty by the manufacturer. They printed off the sheet showing where the car was covered. This $1,700 bill is now $1,500 cheaper. On top of that, Pep Boys claimed this as a "safety issue" despite the actual warranty claim and manufacturers statement saying otherwise. Never shop here. read more

Brought my car in to have TPMS replaced. After 2hrs I'm told that the sensors are in but they aren't working. The first guy said what do you want us to do, we put the sensors in. When I talk to the manager, Corey, he just says, yep we should have tested them first. Did nothing to help the situation just had me wait while they took the sensors out. Terrible customer service. While I was waiting I talked to a guy that had been in the waiting room for 9hrs, they quoted him a 4 hr wait. Save yourself and go to a real mechanic. I waited with my two kids for over 2.5 hrs for what I was told would be 45 minutes. UPDATE: took the car to Costco and they had the TPMS, the same ones I was told were broken, installed and working in less than an hour. I think this shows the incompetence of the pepboys mechanics and manager who swore to me the TPMS were defective. read more

My car is almost three years old, so I needed to get the "preventative" break fluid exchange. I showed up 15 minutes before closing, but my persistence got me in. I paid under $60 with tax with a coupon off their website for a civic. BUT, I had to bring my own fluid. They did the job in less than 25 minutes. No complaints really... but I like to stand near my car while they do the work but wasn't able too. It's not a big deal for most people, but pointing that out in case you're like me. read more

I got a standard oil change only to find they did not secure my skid plate removed during the oil change. The skid plate came off while driving and we were only offered a minor discount and subpar customer service. I'm never returning to this Pep Boys location and strongly advise others avoid these guys! read more

Great service. We called ahead to be sure they had the trailer tires we needed in stock. Carl listened to our needs and gave us a reasonable quote. We arrived about an hour later. They started on our trailer immediately after the paper work was done. Tires were installed quickly with big smiles. The actual cost was less than their initial l quote. The entire process there was less than an hour. Thank you and I do recommend this Pep Boys read more

Took my car in for an issue with the transmission. $1000 later, took my car home. The next day, the same problem presented it self. Took it back to Pep Boys and they admitted that they did not touch transmission. They "fixed" the issue for an additional $150. A week later, same problem. Took it to another mechanic and they had to replace the transmission. They said it was probably Pep Boys fault since they had flushed my transmission and this was not something you should do on an older car. When I showed him my bill for the $1000, he stated that half of what was done wasn't related to my transmission! BEWARE!,,, read more

Twice in less than 2 months picked up different cars and drove down the road less than half mile and cars presented issues. One was spark plug broken during an install. The other was after brand new tires the truck not turning to left. Both the technicians could have found with simple checks or small quarter of mile drive. Worst professionalism when it comes to owning up to their mistakes and management not following up on technicians work. Making consumer report and also reported then to company compliant center. read more

I really wouldn't even give them one star. I left my car at Pep Boys to have a new air conditioning compressor installed. I had prepaid for this work knowing that I would be reimbursed by my insurance for most of the cost. Pep Boys was told to get the preauthorization from my ins. company before any work was done and not to do any work without that authorization. the service clerk agreed. I had a friend pick me up and take me to work, I came back after work and was told my car was all done but since I had prepaid the manager told the mechanics to go ahead and do the work and not call the insurance company. The manager never returned my call, the regional manager never returned my call, the corporate person I was told to call by Pep Boys consumer care complaint department never returned my call. I am now out $1124. They just saw an old woman and didn't care for my requirements on this repair or what happened to me read more

The whole staff seems to be friendly and very helpful and definitely show they want to make sure you're safe in your car. Thanks so much!