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Pep Boys

2.7 (51 reviews)
Closed 7:00 am - 7:00 pm

Services - Pep Boys

Auto battery and fluid recycling

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto fluids and filters maintenance

Pep Boys Photos

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Recommended Reviews - Pep Boys

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Reviews With Photos

Dionne F.

The best tire services on the planet. Pep Boys Auto service & tire did a great job on the new tire for my car. The new tire was professional done and service in less than 45 minutes. Pep Boys Auto service & tire has free wifi, while you wait.

Over filled oil

Took car in for tire rotation and oil change 9/29/23. Husband checked the dipstick and oil was over filled. So he was letting oil out to get it to correct level when the oil came out it was dirty!!!! Called to talk to manager after being placed on hold forever Joe came on said the video shows it being changed. Did not care that he was told how dirty the oil was that came out. It obviously was only topped off and topped off too much. Said we would need to bring vehicle in to prove it. And that we needed to watch the video. I'm not driving there with the oil that was drained out due to their incompetence. Attached are photos of the over filled dipstick as well as bottles of clean oil that is on the left and the dirty oil that was drained out after there so called oil change on the right. I will never be going back to this location. Would be zero stars but won't allow!

We were on our way back to Florida and realized we had a bolt in the tire. They were quick and Efficient. Gregg was kind and helpful. Recommend

Chelsea G.

I normally don't leave reviews but I left Pep Boys pretty annoyed yesterday. I took my car in for an oil change and when I got home I realized there was grease or dirt stained into the passenger seat. I called the store as soon as I saw it and the guy who answered said "whoever was working on your car probably put his elbow on the seat and didn't realize it". After an awkward silence he thanked me for calling. Not super impressed with the customer service or the fact that I need to get my seat cleaned.

I don't have the actual photo, but I wound up buying these at a better price than listed.

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1 year ago

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Pep Boys S.

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3 years ago

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2 years ago

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Pep Boys S.

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5 years ago

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2 years ago

does not stand behind work. Brought a fuel pump in to be changed and since than the fuel gauge seems to be going up and down arraticly.

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Pep Boys S.

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2 years ago

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6 years ago

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3 years ago

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3 years ago

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6 years ago

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Pep B.

Thank you for your feedback, we're sorry you had a poor experience.

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4 years ago

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4 years ago

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9 years ago

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6 years ago

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6 years ago

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6 years ago

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4 years ago

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3 years ago

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5 years ago

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7 years ago

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3 years ago

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10 years ago

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10 years ago

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8 years ago

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5 years ago

Be prepared to wait for an extensive amount of time & feel like an inconvenience to the business.

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5 years ago

Greg was very helpful and we were able to get resolve after several concerns with our vehicle.

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5 years ago

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8 years ago

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7 years ago

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6 years ago

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6 years ago

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6 years ago

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9 years ago

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9 years ago

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7 years ago

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7 years ago

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12 years ago

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11 years ago

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11 years ago

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9 years ago

The whole staff seems to be friendly and very helpful and definitely show they want to make sure you're safe in your car. Thanks so much!

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Ask the Community - Pep Boys

Review Highlights - Pep Boys

Be sure to ask for Dwight in the service desk - he's the best and always does good.

Mentioned in 3 reviews

Read more highlights

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I brought my 2010 Honda Civic here in hopes to get it fixed quickly knowing that it was the vacuum…read morehose that needed to be fixed due to a leak. They took my car apart and told me about 4 different things that needed to be fixed that had nothing to do with what is wrong with it. They priced it at $497, and when we told them we didn't have that much to spend because we already knew what was wrong and what it should cost us they told us it would still be 3 hours before our car was ready because they had to "put it back together" and the dude working on it was on a lunch break... so without even getting any service done they took 4 hours and charged us $119 just to tell us what the alleged "problem" was... they have no idea what they are doing and they are very rude and lazy.

My SUV barely rolled in and died due to a transmission failure in front of their shop. I took a…read morechance on replacing the part and doing service with them and have nothing but praises to say. Owner, Patrick, as well as rest of staff communicated very well throughout the process- in fact better than salvage company and even found a better deal on the part. The process took longer than expected solely due to salvage company delays. Service Street was on their game every time I called for updates and helped expedite the process faster than other locations might have. I will be back as I appreciated the staffs ability to communicate service without hesitation or attempt to upsell or find additional problems.

Mr Cool's AC Transmission and Brake Service - Glad to help you!

Mr Cool's AC Transmission and Brake Service

(53 reviews)

Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

Service Street

Service Street

(3 reviews)

If we could give 10 stars we would!! Knoxville has grown and…read moreto find Mom and Pop places or the truly upfront honest services.... Prices that don't deplete your pocketbook and truly good professional service with pride and a satisfaction guarantee... yes is still apart of the Southern Grace ....but.... Make sure you check around... because we've found there is the opposite unfortunately.... And this comes with growth which we know is evident. We would like to personally thank Tyler and his entire staff at service Street Tire and Auto repair ... our Dodge Ram was in need of brakes and pads. We spoke with Tyler after reading some recommendations on yelp regarding Service Street. He was able to take care of our truck that day and the price was exceptional, along with the guarantee and the service. We had a concern in another area on the truck, which had been told to us earlier in the year that this was in need of repair .... The mechanic took my husband into the shop and validated the fact that there was no need for repair at this time what so ever! We feel extremely fortunate to have found Service Street... and appreciate not only Tyler, but the mechanics who worked with us. Extremely professional, friendly, and it just felt good to know this is a place that will take care of our vehicles and be honest and upfront . If you are looking for someplace to service your vehicle, I highly recommend that you try SERVICE STREET TIRE AND AUTO REPAIR.... You will not be disappointed.

When I first used this location in October 2024 things went great! Not so much this time…read more I took my car in on March 25th. The guy at the desk told me to expect six hours of labor and a pickup of the next day. Another guy came up to help him with something on the computer and my total jumped $500 over what I'd been told a week earlier. I should have left then. First a tech called out. Then some things couldn't be helped like a broken bolt and ordering a part. I get that. On the 11th day I was told it looked like it would be ready that afternoon. After the test drive it had problems. They'd let the only tech they wanted to look at it go home though. It was a Friday so that left me without my car for another weekend. On day 14 they said it was ready. When I got in and started it, it was sputtering. The idle was seriously like a jackhammer. I went around the block with it and came back. The guy at the desk didn't know what to do but did again tell me they'd have it the next day. His favorite line, I guess. The tech came up with an attitude saying he hadn't done the initial test drive. Common sense could tell anyone what I was given wasn't okay. The next day no one called so I called and Tyler tried to say he had been on the phone when all that went down. He was with another customer part of the time but not on the phone. I had to wait 18 minutes for a Lyft. He had time to speak to me. I tried to call and get in touch with the regional manager. They never called me. I also kept hearing how other cars were being done first. You left a disabled single parent without a car for more than half a month but yeah, other cars came first. I finally got my car on the 17th day of the ordeal. I had to clean some kind of black stuff out of my seat before I got in. Now during all of this I was having to pay for Ubers, grocery delivery, rescheduling important medical appointments. This situation seriously drained me with all the hundreds of dollars in extra unexpected things. There was the emotional toll of thinking they completely destroyed my car. It was an absolute nightmare.

Pep Boys - autorepair - Updated May 2026

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