I had some pretty strong concerns about this place over the past few years. Scheduling was…read morefrustrating, and the overall experience just didn't feel as professional or welcoming as it used to. That said, I do want to be fair--over time, not just based on one recent visit, I've noticed things improving. It's been easier to schedule, and interactions with staff have felt more respectful and organized. I still think there are some areas that could be better, especially when it comes to service recommendations, but I can see the effort being made. I've bought multiple cars from here, so this matters to me. The improvements definitely make me more open to continuing to do business with them.

I bought a brand new Toyota Crown Signa. It was a great experience. Quincy was our sales person…read moreand he was excellent and friendly. He made the buying very easy and less stressful. I was amazed at how wonderful the Toyota product is. I never realized what nice cars they have.

This review is for Service dept. only. The service team at this dealer is top notch. They are…read moreprofessional, courteous and explain things well without ever being condescending. I also feel they that have always been honest with me about repairs my car needed, or did not need. Repairs are done in a reasonable timeframe. The prices are not the lowest, but in this case you get what you pay for.

Very poor service, incompetent service technicians. Took a car for diagnostic at the end of…read moreSeptember, paid the fee and was told that there is no problem, and I am imagining the humming sound. Just few weeks later they are telling me I have to replace transfer case for $9K. What a joke! no attempts to rectify the situation, no explanation, and managed to charge me for 2nd diagnostic again.

If you want to sell your car, I highly recommend checking with Legacy Automotive. They recently…read morepurchased my late model, low mileage sedan. Their price for my car met my expectation of its value, the process was fast, and the staff was professional.

I purchased my vehicle from them almost a year ago. They got me into a nice car at a payment that…read moreI could afford and the loan process was very easy. The loan itself was for 2 years which I totally happy with....not a 5 year loan and several thousand down on something with 150,000 plus miles like another place I looked into (see the ladies in the commercials) I have recommended them to several people and will continue to do so.

Chip and team are the consummate professionals. The inspection results with pictures and…read moreexplanations for everything are great. Buy your car there, service it there, be happy!

I called them up and asked if they worked on classic Audi 90 Quattro they said yes. They asked me…read morewhat I was going to need done on the car, I asked if they would listen to the motor it has a slight know in the number one cylinder and let me know if it's coming from the top or bottom of the motor, I'm only asking for the mechanic to listen to it. They asked me how many miles were on the car I told them 254,000. They said oh no that car is 31 years old and has too many miles, we won't even look at it or work on it, sorry. This is sad that a shop only wants to work on new cars and only wants to do the easy Jobs. I don't recommend this shop unless you have a 2025 or newer. How sad.

This is a great and honest repair shop. The place is so clean and the staff is friendly. I think…read morethe two top things you have to have at a repair shop is great work and honestly. They deliver on both.

They were very helpful. I found a vehicle in my price range. Austin was my salesman and was very…read moreeasy to work with, no pressure and no hassle. I'd recommend them to anyone buying

Brought in an 2022 F250 for service on 8-25-25 at 10 am…read moreaccording to their on-line scheduling system. We picked up the truck on 8-27 without any service being performed. Here's the story: We tried to call the service department numerous times throughout the two days without luck. No one picked up the phone after the operator transferred the call to the service department and the calls eventually (after 6 or more rings) went to voice mail. We received no call backs nor any text messages on maintenance status. That was strange. We drove to the dealership on 8-27 and the service gal said they didn't get to the truck yet and it's still in the parking lot and if you want to take it--here are the keys. My husband around the lot looking for the truck .....to no avail. It was only after I made my presence known in the sales room--quite loudly in fact-- did a sales guy run into the service department and excitedly ask if my husband was there to pick up his truck and only then was another gal dispatched to locate our truck and deliver it to the service door. We are giving this dealership one star because of their disregard for keeping the customer informed on maintenance status and then how they treated the customer when he came to pick up the vehicle. No apologies. No 'let us make it right for you', no car wash --just here are the keys and good luck finding the vehicle. This is customer obsession? Other dealerships can eat this dealer alive on this aspect alone. And we bought this truck brand new from these folks.

Do not buy a car from this dealership owner group!…read more I wish I could give 0 stars because I would. I went in to this dealership on 3/9/2024 to look at a vehicle for sale. After getting an offer, I decided to wait and try and do a private sale on my car instead of the trade-in offer that they gave me. Rick, the salesman contacted me regularly through the rest of March asking how the process was going (he wanted the sale). On 4/5/2024 at 5:25 pm, he sent me a text with a new price on the vehicle. When I called the next day, I discovered that Rick was off work that day and the guy I spoke with said that the price was actually $6k higher than what Rick sent me. When I mentioned that I received this text, the guy said that it didn't matter what Rick sent me. This is clear evidence of a bait-and-switch sales tactic. In fact, this "deal" was worse than what I was offered back in March. This is actually my second bad experience from this dealership owner group. 10+ years ago, I had a bad experience with their service department. I thought I would give them another chance. Boy, was I wrong!

We have a Jaguar f-pace and whenever we have taken it to MAG they have tried to rip us off and over…read morecharge every time. North star can work on Jag's and we are so glad we found them. Not many places work on these cars and anything you have to do to them requires special tools half the time. It's saved us so much money going here. Ithey get us in quickly too!

I would give zero stars if I could. Took my 2019 Audi Q7 in for an oil leak. They said it was a…read moregasket seal and took the engine apart to fix. However after 4 trips back due to the engine and oil light still coming on after each supposed repair, and about $1,400 later, I took it to a well known European shop in Westerville. They found that the fuel lines were bent, they replaced the PC valve with an aftermarket part that had duct tape on it and clamped off a coolant line to the turbo charger. And to top it off there was still an oil leak because they used a generic oil plug and ring. I spent an extra $3,600 to fix the damage they caused. I asked for reimbursement for the costs and was refused any by the owner Dave. They told me they had worked on Audi's before but clearly they didn't know what they were doing. Lesson learned

Honest workmanship, fair pricing. You can trust what these guys say. Will always use J&Pread more

Not sure why the high reviews. This place, on my first visit, the 'owner'? would not answer the…read morebuzzer when I showed up for my appointment. After several minutes, I poked my head into the service area and say this tall Indian man on his phone. He finally came to the desk only to tell me there was no mechanic. He may arrive later that morning. There were several pairs of keys on the desk of cars to be worked on. He still wanted me to leave my car but could not assure me my car would be worked on. It felt odd and I ended up going someplace else for service. Wasted my time. Do not go there....