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    Powell Motors

    3.0 (8 reviews)
    Closed 9:00 am - 7:00 pm

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    Byers Subaru Dublin

    Byers Subaru Dublin

    3.5
    (97 reviews)

    Jose is the guy to ask for at Byers Subaru if you want no pressure but plenty of info and…read moreassistance. I'm a demanding, detail oriented guy, but Jose was up for the task. I learned a number of things from him about the car makers as well as the models I test drove. I called Jose 45 minutes before arriving at his location to say there were 2 specific cars I wanted to test and I explained I was not close to making a purchase decision yet, that I just needed to see what these models (CX-50 and Forester) felt like to drive. I had also mentioned that I was interested to learn the H-point height of each car. When I got there, he had already researched the topic for me - and looked up more info for me while I was out testing. Regardless of knowing the prospect of a sale was minimal, Jose was professional and helpful throughout my time there.

    I selected a 1-star rating because it is the lowest rating available…read more I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything was fine. The explanation I received was that "there was too much air" when the technician checked the air filter during the morning service. Concerned about what had happened, I asked for a written report documenting the issue and the corrective action taken. My request was refused. Instead, I was told, "You are lucky I still have a technician here." That response was disappointing and unprofessional. Later, another service advisor--who happened to be the same advisor who handled my vehicle that morning--provided a completely different explanation. This time, I was told that the technician had not properly reinstalled the oil dipstick and had failed to tighten the oil cap. I find it hard to believe that such basic mistakes could occur during routine maintenance at a dealership service department. What concerns me even more is receiving conflicting explanations and being denied documentation about the incident. This experience has significantly reduced my confidence in the quality of the service provided.

    Powell Motors - car_dealers - Updated July 2026

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