This is a great and honest repair shop. The place is so clean and the staff is friendly. I think the two top things you have to have at a repair shop is great work and honestly. They deliver on both. read more

They were very helpful. I found a vehicle in my price range. Austin was my salesman and was very easy to work with, no pressure and no hassle. I'd recommend them to anyone buying read more

Cons- they took two hours to tell me that they needed to order the part for my vehicle. (Not exactly sure what else they were doing to it.) Don't trust the snacks, mainly just the honey buns, from personal experience. Not a lot of communication between staff and customers. Pros- Bathrooms are very clean. 10/10 would throw up in them again. (That's where the honey buns came to play) Staff is very pleasant to speak to, when you can talk to them. Waiting room is pleasant and clean. Nice glass viewing area to see cars pulling in. (just not of the service area) Chairs are comfy. All in all, not a horrible experience. But not overall the best. read more

Update: We ended up trading in our car with Coughlin Hyundai for a 2024 Elantra SEL. The audio glitch did not go away after Coughlin KIA did a software upgrade and a subsequent replacement of the entire head unit. We had two options, explore a buyback or pursue a trade-in elsewhere. We never should have left Hyundai to begin with. The reason I updated from a 1 star to a 3 star is because of the guy who oversees the service departments at 4 Coughlin dealerships, Nate Bickel. He regained my trust despite the fact that, even though the KIA Forte is not a good vehicle, he did everything he could to make it right. He gets 5 stars personally, which averages my overall experience to 3 stars. Moral of the story: Nate is a good guy. Stay away from KIAs in my opinion and experience. read more

Very disappointed promise 2 free oil changes. took it in for 2nd oil change at 91500 miles was told 1year had passed and deal was not active by about a month. She said I could contact salesman he may be able to help who ever they gave me agreed that 1 year had passed so beware read more

Abysmal experience for my 19 year old daughter buying her first car. I do blame myself a bit because I let her dad take her and this isn't his forte, but if someone is at a lot for 5 hours while the sales staff try to make it work, it's probably best to wait for another day. After going back the following day to renegotiate the horrible, horrible financing situation they had put her in, we managed to get it to a more reasonable price and situation. However, the car was filthy, full of dog hair, mud, cheerios and sippy cups under the seats. They had given it a quick clean but she was supposed to take it back when the detail team was there. She did not do this partly because she is a full time colleg student and works full time as well, but mostly because no one called her as promised when this 'team' was at the dealership. Because of the age of the car and the very high miles, her dad decided to buy the $3,000 extended warranty, which is probably a waste of time since it doesn't cover anything that wears out. Less than 30 days later, she was driving to work and the brakes completely failed. Luckily she didn't hit anyone but we had it towed to the dealer and were told it wasn't covered in the extended warranty. I spoke to several people at the dealership and was told that the sales people are in charge of decided what needs to be fixed after the 164 point inspection. I was told they replaced spark plugs and changed the front brakes, the back were fine and that this kind of thing can often happen when purchasing a preowned vehicle. They couldn't fix the brakes for us at Coughlin because there were also two recalls on the vehicle, (one dating back to 2022), and we had to take it to an actual Jeep dealer to be fixed. When we got the brakes fixed, ($600), the Jeep dealership told us that the brakes were completely worn away and that this is a common issue with Coughlin. My daughter works less than 2 miles from home and attends most classes online so there is no way the brakes were fine when we left, this was a shoddy, cheap way to sell a car to a vulnurable consumer. Never again and we will continue to tell everyone who wants to listen about this bad experience. read more

I'm OCD so we will start with an itemized list - Branden, the dealer who sold me my current 2024 Kia K5 GT. I never thought i'd be able to own such a wonderful car but this guy sincerely worked the price with me. He was sincere, interpersonal, professional and reasonable. He did not force me to buy GAP, protection plans or warranties(even though I did buy extended warranty). He explained everything and never became frustrated at my fairly stern pricing point. All in all, compared to my previous car purchases it was a very quick, honest and streamlined process. We then spoke for close to an hour while they cleaned out my car and people need to realize, dealers are people, just like us. We had a lot in common and he really did treat me like family. I will definitely be using him as my future dealer for any new car purchases. Thanks again Branden! - Chris, the finance guru who financially closed the deal on my Kia K5 GT. This guy is an actual wizard. We had discussed how much I drive(I put about 15k-20k miles on my car every year) and how much I wanted the 150k extended warranty but at its current price there was no way I could afford it. Chris was able to pull some strings and work on my deal and brought it down to an affordable price point for me(still not sure how he did it). He reviewed all other options available to my car which i politely declined and he did not push any of it on to me which I appreciated. He explained all paperwork before I signed, reviewed what to expect and what to do after my vehicle purchase as well. Chris was, as well, professional, insightful and interpersonal. Thanks for your time, Chris! - To all the other staff working in office. Every single one waved at me and my daughter or introduced themselves and one gave my daughter some suckers! I genuinely felt like family while I was there and I am very appreciative of that fact. I understand the hesitancy of working in person with dealers(as i've experienced very shady and underhanded dealer tactics) these guys are a totally different breed and I cannot recommend them enough. Thanks again everyone and I will see you all in the future, - Kris read more

Had oil changed. While the service department was courteous, it took an hour and twenty minutes. The waiting area cushioned chairs are very low and the plastic chairs uncomfortable after a short time. They did offer free coffee. May go back for service, but will get oil changed at a faster and more comfortable place in the future. read more

I recently had my vehicle serviced at Coughlin Kia in Lancaster, Ohio. The service was outstanding the people were outstanding , I would highly recommend COUGHLIN Kia to All read more

We bought a new 2024 Kia Seltos from salesman John Harder. He and the entire staff did a great job assisting us. The communication during and after was excellent. We had such a great experience that when we decided to trade in our other car for another small SUV, we kept a lookout on their website. As soon as we saw a used Subaru Crosstrek at their dealership, I contacted John Harder to schedule a test drive. We ended up buying that car and trading in our Toyota Corolla for a fair price. We highly recommend this dealership, and John Harder specifically. read more

Needed to get a new car, was assigned a salesman named Brett Eisenhauer and really lucked out with that. He was very helpful throughout the purchasing process, answering all questions I had and expediting the process for me, even knocking a few hundred dollars off the price so I could be more sure on my decision. Would recommend the facility for a car purchase and would greatly recommend asking for Brett specifically. read more

Tyler was awesome to work with. He helped us get the best deal and made the process as fast and smooth as possible.

My son purchased his first car today and what an excellent experience it was. There was no high pressure selling. Jim Miller was helpful and kind. We had lots of questions and he answered everyone of them with patience and understanding. The whole experience start to finish was better than I ever imagined for a first time buying experience!!! read more

Coughlin Kia - New Keys!!!! - Car Dealers Near Me - Newark, Ohio

See all

Bought a car and I have more in repair than I paid for the car it's self and have had it less than a year when issues started. But i will say service department and sales people were nice but nobody any help when it came to putting more money in a car than its value. If it hadn't been for the extra insurance I would have been out of pocket alot more than I am. But they should explain that insurance better because it does not cover the whole cost of repairs only the value of car. Now I need to contact someone about mediation because I singed a paper saying I would go to mediation before going any further. Still can't believe they would sell a car like that. Would not recommend bying a vehicle there unless it's a new one or you take it to independent garage to have it checked out read more

Me and my wife brough a new 2024 Kia and we love it the team made every thing easy Thank you

Always going toward Chevy, GMC and Dodge/Jeep I never thought to go Kia route ! When I say I couldn't be happier that's an understatement! When I walked into Coughlin Lancaster I was able to work with Pedro who was they most knowledge sales person I've worked with and I have bought a lot of cars! He was able to answer every question I threw his way and very patient with me and the process ! When it came down to it he stayed over to wait for me to get there driving 3 hours away and stayed till I was done with everything ! Made this who new experience great! read more

Went in for scheduled routine service, customer service was awesome! They were quick, explained everything to me and were right on the money when it came to how long it would take and how much I would be paying for the service! Thanks for all you guys do! read more

I have always gotten great service from coghlan Kia. This last one was a simple oil change and check out but they did a great job it was timely they were ready for me when I arrived in got me back on the road quickly no problems thanks coghlin read more

The Service Manager John was polite and very helpful, I was in and out within a reasonable time for an oil change, tire rotation and car wash. read more

I've been using these guys for over 5 years as a maintenance place for my cars. They have always provided the best customer service and at a very reasonable price. The service managers have always asked me before doing anything to the car that would require a large amount of money. The best thing about this place is that if they make a mistake they own up to it, apologize and make it right. I'd rather not have mistakes be made but I realize we are all human so they happen. All I ask for is the acknowledgement and to make it right without penalizing me which is what Coughlin customer service does if or when something is done incorrectly. I bought one of my cars from here and they were not your average pressure place trying to tell you anything to get you into a car. They were very good at trying to work with me as they realize that they can make more money from me if they try to keep you me a long-term customer rather than just try to make one sale. I'd recommend this place as a store to buy a car from or to use as a maintenance facility. read more

I had a pretty disappointing experience here. They advertised a very low price on both their website and through Capital One Car Finder. I was pre-approved for financing before even contacting them, and my credit is 740. After contacting the sales team and allowing them to ping my credit, it took them three days to get back to me with a price thousands higher than what was advertised. The price wasn't terrible, it was about average, but this dealer is not local to me, and I would not have wasted my time contacting them, or have them pull my credit for a deal I could have gotten down the road. I get that dealers advertise prices with rebates already included, this wasn't that. I needed to be military, and trade-in a post 2012 vehicle, and show up to sign papers riding a unicorn for the price they advertised in multiple places. Very frustrating. read more

I have had three KIA Souls (2014 used, 2016 + new, and a 2019+ and I have enjoyed everyone of them. I live 66 miles from Newark and had spoken to them last year about upgrading to a 2021 but something came up (Total Knee replacement) and we couldn't get the deal done. Lately I looked at all the KIA dealers around Columbus, Springfield, Dayton and Cincinnati and they either didn't have the vehicle I was looking for or the price was jacked up because of the new vehicle shortage. I looked at Coughlin KIA again because I had such a pleasant experience dealing with John Harder before. I was looking for a Soul EX, but decide to upgrade to a Soul GT Line instead since their price was straight forward and no jacking up the MSRP. After a little back and forth on my trade-in value I walked away with a 2022 Soul GT Line. My dealing with John, the Sales Manager and Finance Manager were seamless. I highly recommend if you are looking to buy a KIA. these are the group you want to deal with. read more

I have purchased 4 cars from Coughlin and get all the service done at Coughlin for the past 10 years. The only reason I keep going back is because of the current service guy. He always makes sure I leave happy. Everyone else.....not so much. read more

Service was great, but $65 for an oil change and tire rotation is pricey. Add a 30 min drive to get there. I will not be returning for this service. Disappointing as I purchased my vehicle there. The service itself was very good, just too expensive. read more

I purchased a 2013 Red Kia Soul Exclaim from Jim at Coughlin Kia in Newark, Ohio. From the time I contacted the dealership I was treated like I was the only customer in the State of Ohio. Jim Miller of Coughlin Kia asked me what I was lookng for, what color and how soon did I want one. From my first call, I had the perfect vehicle one week later. Everything went smoothly, there was no pressure and the dealership was amazing. I have purchased several cars from Coughlin Auto group and have sent several friends there as well. We are all satisfied customers and I'm sure I will continue to be a customer at Coughlin in the future. read more

Just purchased a new 2014 Kia Sorento from Coughlin Kia in Newark, Ohio and it was the best and easiest car buying experience I have ever had! I knew I wanted a Kia Sorento and the only "must have" was a third row seat. I submitted my information online and Jim Miller, the Internet Manager, contacted me immediately with a few options. He got the financing approved quickly and pulled a car for us to see. It was a very nicely equipped model with a lot of bells and whistles. We drove from Pickerington to Newark, drove the car and completed the purchase! It was the easiest purchase ever! They offered a lot of incentive to make it a better option for us than other Kia dealers in the Columbus area that would have been closer. I would highly recommend Jim Miller and the financing department at Coughlin Kia for your next purchase. read more

What a great experience it was to buy a at Coughlin Kia. Our salesman Jim Miller was very calm, courteous, and had an answer for every question I had. I have been to the dealership before but never made a purchase until I met Jim. Nicely remodeled Kia showroom read more

I brought in my 2015 Kia Optima SXT for it's normal service/oil change. While I was there the technician suggested based on my miles I should also have a tire rotation. The service was very quick and I was out of there in less then one hour of my appointment time. That is the kind of service I like. read more

I will NEVER call them to schedule for another service appointment. The service department doesn't close until 7pm, yet they tell me the latest they can get me in is 2pm. I'm sorry, I work and can't call off work just to come sit with my car for an appointment that only takes an hour. I'm already driving from out of town and I think they would be a little more helpful with scheduling for people from out of town who work normal business hours. The customer service people were not helpful at all. They continuously told me even though the appointment only takes about an hour. The latest appointments they could give me was at 2pm. Now I'm sorry but that math doesn't add up to me. So I called another Kia dealership and low and behold they were able to schedule me as late as 6pm. Thanks but NO THANKS Coughlin Kia. You won't be getting anymore of my business. read more

Our 2014 Kia Soul is the third car we have purchased from Coughlin and we wouldn't think of going to any other dealership. The experience is about as pain free as it can get and the Coughlin staff is always friendly, helpful, and most importantly low pressure. Thank you! read more

I highly recommend Jim Miller and the Newark Kia dealership to everyone. I've bought new cars from many locations in Columbus and have been so upset with how they treated me. I have bought 2 new cars from Jim and he has been so honest and helpful it's been a shocking change from other car dealerships. I can't believe how the advertisement they sent in the mail was actually upheld accurately and I couldn't be happier with the deal I got. I will always work with this dealer and recommend my family and friends go there when they want a new car. read more