you can improve by stop lying to customers. be more honest about you business and what's going on…read morewith customers cars . terrible yall worst the jd byrider. sorry to say yall sell the most junk cars in ohio . had my car over a month and yall still need more time ??' wow what kind of mechanics do yall have ?jiffy lube oil change staff move quicker than the mechanics this shop had. yoooo if u gonna invest long term payment on car go some where else period . sad this is second worst car i ever bought from them

PLEASE SPEND THE TIME TO READ THE ENTIRE POST. I submitted an application online, yestobk.com, but…read morewas contacted by a company called "US Auto Connections". Which I'm not 100% sure is even a legit business. I applied on yestobk.com being that I filed bankruptcy and this site deals with bankruptcy clients. I started having contact with Audrie Stoker. I informed her I was looking 4 a truck. She sent a few trucks with prices but would never give me a website to look at the vehicles they have 4 myself. Well after doing some research on my own, I found out that each of these business names are all associated with Miracle Motor Mart. I found the trucks that Audrie sent me on their website. The prices she sent with the trucks in the email were almost $4k less on the website. I questioned the price, I never got a response from her about that. I was contacted by the finance manager, Jerry. He told me that they buy the truck from miracle motor mart 4 the price listed online. He stated they put a mark up 2 make profit. Come 2 find out, they are all linked with Miracle. I picked a truck, was sent tons of pics & info on this truck. When I started the process 2 buy the truck, I requested videos of the truck. That's when I saw the tailgate, bumper & damage 2 the side. WAS NOT THERE IN THE PICS I RECEIVED AT THE BEGINNING. Entire back of the truck looked different and half fixed. I questioned Jerry on it, supposedly 1 of their guys backed into something and tried to fix it themselves. He agreed to send it to a body shop to repair damages. He told me on a Thursday that it would be ready the following Monday. So Monday I reached out the Audrie and Jerry both asking when the truck would be shipped to me. Audrie replied that the truck would not not be ready till that Friday. Which i replied, "Friday"? As I was shocked. She replied, "do you want the truck fixed properly or not?" SHE IS ONE VERY RUDE LADY. Once they got the truck back from the shop Jerry called and stated he wasn't shipping the truck to me bc of the small dent on the side of the bed won't come out. I then told him that if that is all that is still there then I will still take the truck as is as long as that's the only issue that wasn't fixed. He confirmed that's all that was still there. So truck was shipped. Upon delivery of the truck, I noticed the tailgate looks better but scrubs the bed when letting up and down, they only painted over the other damage and didn't fix the issues properly. Also, the passenger bed of the truck is damaged and wasn't fixed. The dent on the side of the bed was indeed there but Jerry failed to tell me the entire panel is bent and can't even be attached to the wheel liner. The same day, I took the truck thru the car wash when I noticed water pouring into the back seat in both corners. I contacted Jerry and his response was we will just pick the truck back up instead of trying to make things right. I let him know I like the truck but just wanted it fixed properly. While discussing these issues on the phone he then proceeds to tell me that he did tell me that the damages was not fixed properly. WHICH IS ABSOLUTELY NOT TRUE. He then told me that they won't do anything else to fix the truck and offered me a $500 check. After arguing with Jerry about these issues he agreed to mail me a check for $900. WHICH THEY DID SEND. Which is nowhere near the amount it costed me to fix the issues with the truck. I wanted Jerry to hear my concerns and disappointment before putting this behind me and moving on from this. He told me he didn't care to listen to what I had to say. That either I take the $900 and keep the truck or they would take the truck back. Being that there's only 1 bank willing to finance to me with the bankruptcy I felt forced to keep the truck being that it's the only opportunity I have to rebuilding my credit. This place is very rude, disrespectful and constant liars. I also added the pictures of the truck they sent prior to delivery. Not even the same tailgate or bumper. PLUS THEY STILL OWE ME $1k.

My son and I went to Lash to purchase a used car, a 2015 Honda FIT…read more In fairness to Lash, the car was a used Honda FIT with 60,000 mi. It was mislabeled as an EXL but owning a FIT myself, I could see it was an EX. But the price was right. We were not anticipating any problems. . We took it on an extended test drive and something was off with the electronic display. Among other things, you couldnt see the gas gauge. Restarting the car did not reset anything. We were assured that it would be fixed either by the Lash service department or taken to a Honda dealership. That was written in the contract as an exception to an "as is" purchase. But Honda makes very reliable cars so we were okay with "as is" provided the electronic display got fixed. And it did...for about 3 days in mostly undriveable weather. Then the problem reappeared. I urged my son to immediately contact our salesperson and the dealership. And he did many times, by phone, text and email. Crickets. Everyone was always "off"or away. After all, it was in the written contract that THIS problem would be fixed. But they had his money. Now me, I would have driven the car to the dealership and camped out with Lash's unresponsiveness. But my son is an adult who prefers to avoid confrontations. Long and the short is my very positive initial experience with Lash has changed to a very negative experience. They should have fixed what they said they would when the problem almost immediately returned.

I purchased a vehicle from Lash before and had great success, then decided to give them another…read morechance found a vehicle that I thought was a fair deal not great but ok one week after said car left us sitting in the rain and had to have it towed, found the issue I had it fixed, now 4 weeks later the A/C has went out I know that it was a used car but after I had bought the car they did fix the transmission issue and I thought it made up for the loss I took in on trade, I was wrong with finding out the cost of fixing the A/C if you are in the market be ware of the inspection.

Very disappointed at the amount of respect a person is given when trying to buy a car. I was…read moreapproved for a loan through my bank. I had to wait till Monday to get the check. They sold the car on Saturday knowing full well that I was going to pick it up Monday. This is supposed to be a dealership. It's basically Facebook online marketplace, totally first come first serve with no regard for anything other than money.

Needed an oil change. Made an apt got me in and out. Very helpful. Also they swapped my key fob…read morebattery.

Took my vehicle here to get my bumper replaced through my ins. and it took 2 weeks to get the…read moreparts. They did the multi point inspection and said nothing was wrong with my vehicle just for them to call and say my vehicle was ready for pick up and I get there and find out my power steering lines are leaking and they said it had nothing to do with there work but my lines were not leaking when I brought my vehicle there. My first and last experience with these guys they are dishonest and will have you leaving unhappy and unsatisfied so be careful taking your vehicle here to get repaired! I trusted them and got screwed over. They need trustworthy mechanic's that care about the customers and the work they do!

The customer service I have received at this dealership has been horrific. I bought a Chevy equinox…read more90 days ago that had older in it that got real intense and as I tried to get help, I pulled out air filters. The air filter was filthy and they told me that they don't always change air filters, but when I bought the car, it was certified with all this 171points certification and on my paper it says all air filters was changed so I went back-and-forth with this dealership and my car is still up there everything that they do they want money money money money they don't want to honor what you've already paid your money for terrible Customer Service and just in case you do not know that the Chevy equinox is notorious for rodents, eating your wires due to the way the car was manufactured with soy wires

We have a Jaguar f-pace and whenever we have taken it to MAG they have tried to rip us off and over…read morecharge every time. North star can work on Jag's and we are so glad we found them. Not many places work on these cars and anything you have to do to them requires special tools half the time. It's saved us so much money going here. Ithey get us in quickly too!

I would give zero stars if I could. Took my 2019 Audi Q7 in for an oil leak. They said it was a…read moregasket seal and took the engine apart to fix. However after 4 trips back due to the engine and oil light still coming on after each supposed repair, and about $1,400 later, I took it to a well known European shop in Westerville. They found that the fuel lines were bent, they replaced the PC valve with an aftermarket part that had duct tape on it and clamped off a coolant line to the turbo charger. And to top it off there was still an oil leak because they used a generic oil plug and ring. I spent an extra $3,600 to fix the damage they caused. I asked for reimbursement for the costs and was refused any by the owner Dave. They told me they had worked on Audi's before but clearly they didn't know what they were doing. Lesson learned

Service department is a joke. Went in for check engine light. Had an appointment and still waited 4…read moredays for a diagnosis... I'm told I need a $2200 fuel pump. Give them $2200 (plus their credit card surcharge ). The day after I got my vehicle back, check engine light is back on. Call the service department. I'm told I will need to make another appointment. I said I just had an appointment and I gave you $2200 for a fuel pump. I'm told that it must be something else then... WTF??? They get a full 5 clowns

Everyone was very friendly and helpful. They went above and beyond for me and I'm so appreciative…read moreto know that there are still good people doing great work in the world. My experience at your business made moving to the area a little brighter. Thank you!

Incredible service!…read more We live 45 minutes away and have taken all our vehicles here for 20 years. We trust them and they don't look for problems that don't exist just to make an extra buck!

I've never taken my Jeep to an auto shop and walked out with no bill. Actually, I don't think I've…read moreever taken any vehicle anywhere and had that happen. But that's exactly what happened at Maverick Motors--and it wasn't because they didn't do anything. It was because they went above and beyond, and then some. My check engine light came on, and I brought Jeepey in hoping for a quick fix. Things took a little longer than expected, but what impressed me was the way they kept at it. They put in serious time, effort, and even a bit of creativity to diagnose and fix the issue. And interestingly enough--after all that? No charge. That kind of integrity is rare. In a world where most shops would slap on a fee just for breathing near your vehicle, Maverick Motors stands out. They looked out for me, explained things without making me feel dumb, and genuinely had my back when I had zero clue what was going on. If you want a shop that's skilled, honest, and full of heart--this is it. Maverick Motors has earned a loyal customer, and I'll be sending everyone I know their way.