had a very frustrating experience with John Hinderer Honda when returning my leased vehicle…read more On March 3rd, I brought my lease in for return and specifically confirmed with the sales representative that I would receive equity from the vehicle and that there would be no restocking fee. We agreed on an amount, completed paperwork, and they took possession of my car that day. Weeks went by and I never received the check. When I called, multiple employees had no record of my vehicle or the money owed to me. Thankfully, I kept my paperwork. I eventually had to go into the dealership myself, where I again was met with confusion before finally being issued a check. The issues didn't stop there. A month later, Honda Finance billed me for a payment due March 15th--even though I returned the car on March 3rd. I later learned the dealership didn't report the vehicle as returned until March 30th. Because of their delay, I'm now dealing with billing issues that shouldn't exist. On top of that, I was later charged a restocking fee that I was explicitly told I would not owe. During a recorded 3-way call with Honda Finance, a dealership representative stated he would take care of the issue and asked where to send the payment. After the call ended, he contacted me directly and said he would not be paying it. I am now working with the BBB, the Ohio Attorney General, and Honda Corporate to resolve this situation. This dealership is extremely disorganized, lacks communication, and does not stand behind what they tell customers. I would not recommend doing business here

Was set up for a 10 am appt to simply change oil and rotate tires. They did not start that process…read moretil at least 11:10am. Why even make an appointment and there is nothing express about it. Tried to be loyal to location we bought SUV, but the lack of quality customer service on this is well below best practice

We had seen the exact car we wanted on CarGurus and asked if it was still available. We were coming…read morefrom PA and set up an appointment with Matthew to see and test drive it the next day. He offered to walk around the car and video it or take any additional pictures we wanted. That was unnecessary as there were many pictures on CarGurus, and we felt pretty confident as the dealership had a 5 star rating. We live in Kentucky and were visiting family in Pittsburgh area for Christmas, so the drive home made this stop barely out of our way. However, due to van problems with our current vehicle's tires we were later getting to the dealership. We kept in contact though, and Matthew was ready with the vehicle when we arrived. It was a beautiful 2018 Prius 4, and we were ready to buy. Unfortunately, my checkbook had been left at home in KY by mistake and, due to our tire mishap, we were too late to do a wire transfer from our bank. The finance guy was awesome, though I cannot remember his name, and worked something out with us to enable us to drive out with the vehicle that day! What above and beyond service! They were such a blessing and saved us another round trip of about 7 hours, if we had had to come back another day. So thankful! What a super company!

At the time of sale for my vehicle they stated the tint was legal in Ohio, but it was not. Ohio law…read moreprohibits car dealer vehicle sales with illegal tint, so they should have addressed this before selling the car. I requested reimbursement for the ticket I received as well as the replacement of the tint on the first and second row side windows, not the back windows. They refuse to reimburse the full amount because the second row windows in Ohio don't have any restrictions, same for the back window. I didn't agree to a purchase of a vehicle with mismatch tint, so I guess my next step if filing a lawsuit.

I had such a great experience at John Hinderer Jeep from start to finish. Josh and Peyton made…read morebuying my new Jeep incredibly easy and enjoyable. They were friendly, knowledgeable, responsive, and never made me feel pressured. The entire process was seamless, and I absolutely love my Jeep! I recently came back to have the ceramic coating done and had another wonderful experience. David McDorman and Bryley Ford took great care of me and made the process so easy. They even provided me with a rental car while mine was being done, which made everything incredibly convenient. What I've appreciated most is that the great service didn't stop once I drove off the lot. Everyone has continued to be helpful, responsive, and genuinely pleasant to work with. A huge thank you to Josh, Peyton, David, Bryley, and the entire John Hinderer team for making both the buying and service experience so positive. I would absolutely recommend them!

I traveled over two hours to get a vehicle from this dealer. BIG MISTAKE for not doing my thorough…read moreresearch prior. Not only did my auto loan end up being over $100 higher than my monthly budget, but it also took the full timeframe until my temporary tag expired, to get a "title memorandum" mailed to me which did me no good to transfer my title from Ohio to PA (original is required). I had to call the dealer over a dozen times for this issue along with unexpectedly finding out when I went to transfer my title, the incorrect sales tax was calculated by the dealer. The one lady I dealt with said "well, we are in Ohio, so we estimate the tax". Who estimates and does not ensure CORRECT sales tax on an item such as a vehicle??? What a stressor and big mess this is. I will never purchase a vehicle out of state again nor would I recommend this dealer to any customer.

Not impressed. Called about a car we saw online to make sure it's still available, it was. We drove…read morefrom Mt Vernon Ohio , got there, we want the car but are now informed car had no keys. There was some kind of break-in and the keys are on order. Should have walked then. This was the car we had been looking for so we bought it. They were nice enough to deliver when keys came in. There was only one key. We called to inquire about the spare, and they mailed it. It wasn't activated or paired to the car. Made appointment come back and have key activated. Informed after the fact that it would cost $52 for activation. The car is a 2015 Prius plugin. It was on the show room floor. My take on the conversation about new keys implied two sets. Am now informed that used cars only usually come with one set. My bad for getting into this. But we felt a little let down in the Toyota experience. We are Toyota people so we will still buy Toyota , just don't feel like Coughlin will be the only place we will be shopping.

I was very happy with them until my temporary tags expired. I made several calls to no avail…read more Hopefully, if I get pulled over, the nice officer will understand. If not, maybe Coughlin will pay my ticket?

DO NOT BUY A CAR FROM COUGHLIN!…read more I purchased a car from Coughlin Ford in Heath on 8/10 and the convinced me to sell my Tesla to them instead of Carvana. They advised me that they would issue me a check within 7-10 days. They sold my car 14 days ago. Today is day 22, no one seems to know where my money is and they have since stopped answering my calls. Some of the worst customer service I have ever received.

Do not go! Rude, no consideration for your time. Bought a used car...45 days to send title to me…read moreand they wait until day 43 to send! Just disrespectful, unprofessional and no care about anyone but themselves.

I was in the market for a new car but was having issues getting pre approval from banks due to less…read morethan stellar credit. I made a phone calls to Coughlin Nissan and was put through to Pete in the sales department. I explained my dilemma and he asked me to submit an application online and they would see what they could do, he did not make any promises (unlike a competitor) but said they would put forth their best efforts. After about an hour he called and explained that they were still working on it but kept me in the loop and I decided to make the drive up to look at a few cars while I waited. I left figuring they were not going to have any luck and was just pulling into an oil change place to get the oil changed in my older car when he called and told me they had an approval and to come up at my pleasure. I told the oil change guys who had just popped my hood I was going to pass and went straight to Coughlin Nissan. The sales manager gave Pete two stock numbers of cars to view, and I went and looked at them. I was really wanting a car with more features than the ones they were showing me but the bank would not approve anymore money due to my credit history and the payment I wanted to stay with-in to be affordable to me. So between the two, I picked the color I wanted, took it for a drive and 45 minutes later after the paperwork and final approval on my trade I was driving off. They made the buying process easy, was able to get me financing at a rate I could afford and there was no pressure at all. I would buy from them again.

FALSE ADVERTISING AND BAIT AND SWITCH EMAILS! WATCH OUT!…read moreBelow is the whole email (it will not include the one picture that was in the email) that was sent to me by Nissan. It clearly states paying over market value and paying off your existing loan! NO DISCLAIMER IN THE EMAIL! I went into the dealership (I even bought this car from them last year) they tell me they will only give me about $20,000 for my car, (Kelley blue book is $22,000) when I still owe about $24,000. I didn't have time to fight with them that day so I left. I call back into Nissan and talk to Charlie, he says he knows nothing of the deal and has me forward him the email. He calls me back later that day and says well it should have a disclaimer on it, we don't make the emails..., I get emails like this from other places all the time and I just pass by them... he totally blew me off and didn't want to help me at all. Once I told him I was going to file a report against them he said he would talk to the owner. Three days later I have to call him back and he says well there should of been a disclaimer and Kevin Cramer (operations manager) will not give you the deal in your email! Shady business to deal with! Abigail, That's right! We will buy all cars, regarding of make, model, or year. We will even pay off your existing balance! Whether you buy from us or not, we are needing cars like yours. Get it here how ever you can.  Come see us or call (740) 915-8501 today, you won't be disappointed! Coughlin Nissan of Heath  1459 Hebron Rd | Heath, OH 43056 (740) 915-8501 You are receiving this email because you inquired about or purchased a vehicle from Coughlin Nissan of Heath recently or in the past. If you prefer not to receive further emails from us, click here to unsubscribe. Alternatively, you can send a written request to the address below. We'll remove you from our list as quickly as possible. This email was sent to abigailhastilow@gmail.com on June 07, 2021. To contact us please visit http://www.coughlinnissan.com/hours.aspx or call (740) 915-8501. This email was delivered to you by: Coughlin Nissan of Heath 1459 Hebron Rd Heath, OH 43056

Bought a car there, 2 days later the transmission start jerking, I take it to my local shop and…read morethey tell me its leaking transmission fluid. I go back to Clark Motor and they tell me the car is AS IS, wint even help with the repair. The manager became angry and threatened me. Byer beware!! They're all smiles until you pay them and then they you're worthless to them.

I bought my second car from Clark Motor Company. I must say that their customer service is…read moreABSOLUTELY OUTSTANDING! They made the car buying experience for me so easy. When I bought my first car, the process was such a nightmare for me, so I absolutely dreaded the thought of having to go through the process all over again. However, this time around, it was a much more pleasurable experience. I wish I would have known about Clark Motor Company when I bought my first car. They were very personable and very helpful. They made the process so easy. I knew that once I stepped in their dealership that I didn't want to do business with any other car dealership and that I was going to buy my car from them. I would HIGHLY RECOMMEND Clark Motor Company to anyone!!!

Great customer service, just friendly and knowledgeable. I had recalls and an oil change and they…read moremade it easy. The communication was well done . I thought o needed work and they said you are all good. That is trust

Awesome car buying experience service was on point came all the way from VA and it was worth itread more

If you're in the market for a gently used vehicle, this is the place to go!! The owners, Sherm and…read moreRon are really great guys and are honest and professional in their dealings! The first few cars I bought (years ago, shortly after getting my driver license), I got from Sherm. The vehicles ran great and I never had an issue with them. With many used car places, it's hard to know who you can really trust! This place, I highly recommend for quality and honesty!! Great job, Northland Auto Sales!

Excellent, courteous service. Very well priced ($150 less than anywhere else i called), got it…read morefixed in 1 day even though they were very busy.. They came very highly recommended by my usual mechanic (who was out of town on vacation at the time) and i now understand why.. I give 2 thumbs up and will say if in the newark area and need some work done in a reasonable time at a great price, this is the place to go!

From the owner: Established in 1989, locally and family owned and operated.read more