I want to start off by saying I initial was mostly pleased with my experience, but then found that I was misled on a few things, but as the consumer, and the guy signing the papers I should have done better research and pay closed attention to a few items they slide in on the deal and by the time you notice its too late, one being Apex and the other being Pulse which totaled 1500 added to the deal, none of which can be refunded even if you cancel either service. I even asked the salesman and finance lady if they were subscription based, and if I could cancel any time, they both said yes, but failed to tell me I was being charged, not the costs. In fact the finance lady said if you done use or need them to cancel them. In typical sales fast speech the slid them in as I was quickly signing and did not show me the costs associated with them. I will fault myself for not paying better attention. But that being said that is not the reason for my post. I purchased a truck to tow daily and was told the truck I was buying would tow without a single issue. I even asked it there was anyway to take the truck home real fast to make sure before I bought it, which they denied. Once again I fell for the fast talking manager with great regret. The very next morning when I connected to my trailer I realized It was going to be an issue with severe squatting. The sales manager had said the a cheap set of air bags may be all I would need at most, because I was on a budget, and made it clear. I called several shops which informed me of how expensive it would be to properly fit the truck with air bags. I then reached out to the dealership to ask about a 3 day exchange policy I had seen on the web, which did not clarify which division of Hinderer honored it. A couple days later my salesman finally reached out to me and said he would get with his manager and see what they could do. I figured if they allowed it I knew I would loose my taxes paid, doc fees, and the bogus Apex and Pulse, and maybe a little on the truck seeing that I did have it for a couple of days. I was prepared to eat between 4-5k, but I had found a less expensive truck they had just gotten in that was 5k cheaper, so I figured it be close to a wash. Boy was I wrong this place wanted to take me to the cleaners, even after talking about how the appreciate, respect, and honor their customers for life. The deal they proposed to me, that was a 5k cheaper truck, not only cost me all my 16k of positive equity I applied to the 1st deal, the decided to nearly double the warranty costs for the same exact warranty, it went for 3200 to 5000 for the warranty, they decided that they would also cancel my warranty for me that the bank already funded and keep that $3200 as part of the deal, my payment for the same terms for a cheaper truck would jump between $160-200 a month. I have never in my 54yr felt so disrespected and attempted to be taken advantage of. This to me shows their true character and how they really feel about their customers. Seemingly in the end the lower priced truck by 5k was going to in the end cost me more than 15k additionally all because I drove the truck for 3 days. I may have put 300 miles on the truck at that point. I even changed the cabin filter on their "certified" truck that I was assured was gone thru from top to bottom. I took me telling them I had another dealership putting a deal together that blew theirs out of the water for them to come back and say "give us another say, we value you as a customer, let us see what we can do". No thank you, I will never buy another car from this dealership again, nor will I ever recommend them to anyone. I will be sure to tell people what they attempted. I have purchased a UTV from hinderer powersports and we have purchase at least 2 Hondas from their Honda dealership. NEVER AGAIN, BUYER BE AWARE read more
