This is a great and honest repair shop. The place is so clean and the staff is friendly. I think…read morethe two top things you have to have at a repair shop is great work and honestly. They deliver on both.

They were very helpful. I found a vehicle in my price range. Austin was my salesman and was very…read moreeasy to work with, no pressure and no hassle. I'd recommend them to anyone buying

I just purchased a 2007 Ford Fusion from Russ's Auto thinking that I saved myself from a lemon…read morenope.....dealing with the same thing from previous car I had. I have a life threatening car that can catch on fire at any moment because of my back brakes and rotors also the calipers. So bad that I need to replace the front tires.....I shouldn't be driving it. I have a 5 year old little boy as well as a 2 year old boy and we all could die in this car. Of course I'm dealing with another dealer who just doesn't have a heart much only cares for the money and not satisfied customers. The repairs I'm looking at is expensive $524 at one shop others more......honestly this is a lesson to me...bring someone to test drive the car if your license are suspended so YOU know what your getting. Make sure it's a mechanic I regret not bringing mine. Next car is coming from an actual dealership I'm tired of "buy here pay here's" who simply don't care about anything. I put $800 down he said that's the cheapest no no no you could've sold it for $500 down.

My son bought 2 vehicles from Russ's and they were awesome to deal with, dealt with any issues or…read moreconcerns we might have had ... A+ Totally recommend!!!

Honest, friendly, helpful, open to negotiation, with no pressure to buy!! We would recommend this…read moreplace, especially salesman Brett Eisenhauer! My husband and I are from the Sunbury area and our out-of-state daughter really wanted to buy a used Subaru Outback. This place had one and she asked us to check it out...2017, low miles, at a decent price. Brett answered our many questions, pointed out a few things we had missed (a few exterior cosmetic things), and was willing to take a lower offer to his manager, Gary. A counter offer was made and we said, "Yes!" They handled all the paperwork with our daughter...long distance. We paid them, the title's in her name, and we drove it home. Easy-peasy! When she comes home for Easter, she'll be driving her new (used) car back to NC!! Thanks, Brett!! Angela C (Marengo, OH)

My experience with Coughlin Chevrolet in Newark, Ohio was extremely disappointing. From my…read moreperspective, the entire experience felt dishonest, shady, and deceptive. I left feeling that transparency and straightforward dealing were not priorities. What should have been a simple transaction became a frustrating experience filled with questionable practices and a serious lack of trust. When you're spending a significant amount of money on a vehicle, you should be able to expect honesty, clear communication, and straightforward answers. Unfortunately, that was not my experience here. I would strongly caution anyone considering doing business with Coughlin Chevrolet to do their homework, ask detailed questions, and carefully review every document before signing anything. Based on my experience, I would never recommend this dealership to anyone. There are plenty of dealerships where you can expect to be treated with respect and honesty. In my opinion, Coughlin Chevrolet is not one of them.

Fantastic service. The tech (Floyd?) promptly found our…read moreproblem and we were in and out in the time it took to run other errands. Rusty in the service department was friendly, empathetic and professional in helping us with today's repair, as was Sly in the quick lane for oil change and tire service last week. Last year, Jamison in the body shop was equally amazing. Any one of these guys will do you right !!

Purchased new a 2016 Fusion from Coughlin Ford (Matthews Ford at the time). Since then I have been…read morethere (3) times for repair quotes. They are double the cost compared to other ford dealers. April 2026 they quoted me $550 (2 hrs. labor) to replace a fuel filler door assembly and had to drop off car. Went to Capital Ford in Reynoldsburg and it was $300 and done in (1 hr. labor) while I waited. They lost my business

At the time of sale for my vehicle they stated the tint was legal in Ohio, but it was not. Ohio law…read moreprohibits car dealer vehicle sales with illegal tint, so they should have addressed this before selling the car. I requested reimbursement for the ticket I received as well as the replacement of the tint on the first and second row side windows, not the back windows. They refuse to reimburse the full amount because the second row windows in Ohio don't have any restrictions, same for the back window. I didn't agree to a purchase of a vehicle with mismatch tint, so I guess my next step if filing a lawsuit.

We had seen the exact car we wanted on CarGurus and asked if it was still available. We were coming…read morefrom PA and set up an appointment with Matthew to see and test drive it the next day. He offered to walk around the car and video it or take any additional pictures we wanted. That was unnecessary as there were many pictures on CarGurus, and we felt pretty confident as the dealership had a 5 star rating. We live in Kentucky and were visiting family in Pittsburgh area for Christmas, so the drive home made this stop barely out of our way. However, due to van problems with our current vehicle's tires we were later getting to the dealership. We kept in contact though, and Matthew was ready with the vehicle when we arrived. It was a beautiful 2018 Prius 4, and we were ready to buy. Unfortunately, my checkbook had been left at home in KY by mistake and, due to our tire mishap, we were too late to do a wire transfer from our bank. The finance guy was awesome, though I cannot remember his name, and worked something out with us to enable us to drive out with the vehicle that day! What above and beyond service! They were such a blessing and saved us another round trip of about 7 hours, if we had had to come back another day. So thankful! What a super company!

Excellent, courteous service. Very well priced ($150 less than anywhere else i called), got it…read morefixed in 1 day even though they were very busy.. They came very highly recommended by my usual mechanic (who was out of town on vacation at the time) and i now understand why.. I give 2 thumbs up and will say if in the newark area and need some work done in a reasonable time at a great price, this is the place to go!

From the owner: Established in 1989, locally and family owned and operated.read more

I don't no where to begin!! However, the owner of this shop was exactly what business owners should…read morebe. I did not get his name.. I wish I did! Anyway I had a tire blowout on the highway, was able to make it to Allstar Motors in Newark. The owner and his staff provided exceptional service, respect and quality interaction. I highly recommend!!!

After having my van for only month it died. I had my mechanic take a look and diagnosis the…read moreproblem. But because it would have voided the warranty the lot took care of the problem. Instead of fixing the the car they deemed it a total loss. Saying it was my fault, for not putting oil in it. Which it had oil in it. Also instead of remedying the problem or getting me Into another car. They just said you owe for the car and we won't fix it. Terrble customer service too. Beware, they are scammers.