Truly the best price and customer service! Note that they are not in Westerville but on S Hamilton…read moreRd, but totally worth the cost savings. RF Tie rod replaced quickly, efficiently and cost effectively, where the big guys want to replace both and charge a lot more. And Mikal referred me to a great cheap alignment who also put a nut where the RF sway bar link was missing it, whereas the big shops wanted to replace both sides for hundreds more and the nut was no additional charge. Definitely will use again!

From the owner: We service all variety of vehicle year make and models. Including foreign cars. We provide quality…read moreservice at competitive prices. Our goal is to save you money

Good timely service and a good honest price. He put in a motor in my SUV and it's been two years…read morenow and it's running just nice and quiet no problems at all. He's been my mechanic ever since.

I have never went to anyone else to get my car fixed best quality for the best price you can't beat…read morethat!

Very fast and efficient quality people running this business. It seems to be rare these days sadly…read more If you want, honesty and integrity with very fair pricing and knowledgeable folks, this is the place to go!!

Not a very good time. They made a mistake in the diagnosis process, and then tried to change the…read morestory in the Repair Order summary to try and not take any responsibility or liability. I just wanted my car fixed, but they treated me like they didn't care about my issue and just wanted me out of their face as fast as possible. They were dismissive, and unwilling to engage in a full diagnosis. Instead, they claimed that there was no issue at all, and they only did repairs for "customer satisfaction". Just shady behavior all around. If there was no issue, then why do a full transmission replacement? It's like they didn't want to spend any time dealing with the issue. I don't know, but it really sucks. I wish things didn't happen like that. After the first replacement, it started making a horrible noise while at a very low speed while in first gear. Unfortunately, the noise has an irregular pattern, so apparently it's not able to be diagnosed correctly. All I asked was for his help on diagnosing the issue. But here we are, 3 months out, and I'm still dealing with this issue. This third transmission replacement left me without a car for a week, all for nothing- when all he had to do was be a little more thorough in the diagnosing process. (Edit): I like how he mentioned in his reply that his processes are documented and recorded, trying to prove he has no responsibility in the situation. In fact, in our discussion over this issue, that seemed to be the only thing he cared out. When I would ask him something he didn't like, he would just remind me that he has everything recorded and that his hands are clean. He really shows you his colors as a businessman here- he isn't willing to actually help the customer. As long as his hands are clean, he doesn't care if he ruined your car or not. His reply really speaks volumes

Very happy with this shop. Took my SL500 for a brake issue. Instead of taking the job in and…read morefixing my issue, they let me know that there was a warranty program on the car from Mercedes. Long and short, they could have taken the job and got paid but were honest. Car was fixed at the dealer under warranty. This is exceptional!!

Great service! The guys here gave me a few options and we decided on a repair that was best for my…read morecar.

Murphy Mobile Mechanic Service is Excellent and a life saver…read more One day my girlfriend's car didnt start. I thought it was the starter based on what I was hearing. But I wasn't 100%. So my girlfriend was going to take it to a shop and was quoted over a grand. So Instead I looked on yelp and found Murphy's and requested a quote at about 10:50pm on a Friday night. I got a text to my cell phone at 11:02pm just minute's later!! He asked me what I heard and he agreed that it sounded like the starter. He got all the information about the car and said he would contact me in the morning. The very next morning he called me and got the part and was headed over to my apartment to help. He got here quickly and tested to make sure it was the starter before he installed it to save time and money. And got it installed and ready and working perfectly in about 30-40 minutes. He charged us for the part he brought for us and the labor and we ended up paying around 600 bucks when we would have been paying at LEAST twice that at a shop, and we didn't have to worry about towing the car to a shop or anything since he came to us. We were extremely happy and I'd recommend him to anyone. I believe his name was John, If I'm incorrect I'm sorry lol. But he was very good, quick, knowledgeable and convenient. I took his business card and will definitely give him a call for future issues.

From the owner: We do basic vehicle repairs where and when you need them done. We come to you! For a fraction of…read morethe price compared to other mechanic shops. Quick and easy.

Needed a winch out during the recent treacherous storm. They were there in less than 10 minutes…read more (I'm in the neighborhood, but still). The whole process was quick friendly and efficient. The price was good. Would use again (although hope I don't have to).

way over priced ask 600$ to unhook truck from trailer check the prices before serviceread more

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Manager was very polite. I got my brakes done here and it was WAY overdue to be done. He was so…read morepolite in explaining and showing me that I also needed new rotors (paper thin with rusty holes!). He got ol faithful up for me in record time and for a fair price. I will be back again!

From the owner: Ohio Autocare Reynoldsburg has been in business for over 30 years and provides a wide range of…read morecommercial and family fleet vehicle maintenance, repair and installation of brakes, tires, exhaust and catalytic converters, steering & suspension, air conditioning, tune ups and more to customers in Reynoldsburg and nearby east Columbus area.