Been coming here ten years now, with assorted cars. Every time: great service, great work,…read morereasonable prices, and fast. Got here at opening today and got right in, taken care of, and on my way. There's a diner across the street if you do need to wait. If you have an exhaust issue, get here.

Highly Recommend for any sort of exhaust work. Wife's car had an exhaust leak (flex pipe) 9 months…read moreago and they had one of the cheaper quotes around. Have had zero issues since the repair. Just went back today and they replaced my resonator on my car. after getting my car back I still was hearing a noise and they threw the car back up and fixed the secondary issue at no charge. Quality work, quality customer service, and great prices.

They don't communicate about costs until the work is already done and it's time to pay and you're…read morestuck. When I dropped off my keys the night before my car's appointment I signed that I wanted to my contacted if repairs were over $200 and was not contacted when my bill turned out to be $1,357. They took advantage of me. Why even have the "call me with an estimate" option if they aren't going to do that? They kept my car all day. I even called mid-day and talked to someone on the phone and he never told me the cost of anything, never warned me about cost or talked numbers. He never offered advice about the services I'd requested, like what maintenance was typically done at this mileage. I learned to always request an estimate, to not be naive and trusting. I used to take my car here regularly but now I can't trust them.

I'll try to keep my review brief. Back in June, my Hyundai Sonata was targeted and broken into for…read morean attempted theft. They broke the glass and while they didn't steal the car, they completely messed up my steering panel. I tried calling a couple places that could fix this, C.A.R.S. told me they could, so I had my tow truck drop it off there. It took about a month to get my car back (that wasn't entirely their fault, my understanding is there was a cyber hack that delayed things. Still, it would have been nice for them to let me know that update versus me calling them asking what was going on). Not long after, my car was having trouble turning on. Tried jumper cables, that didn't work. So again, I had my car towed back to C.A.R.S. for further inspection. They replaced the starter. A month later, again, I was having troubles turning my car on and took it back for a third time to C.A.R.S. They told me basically nothing was wrong, my vehicle is in "theft mode" and if I just play around with the key fob, it should work. I found that odd because I never do anything different when I get in my car and turn it on, but ok. From there, sometimes it would turn on, sometimes it would not. I would have to basically hope and pray the "key fob" trick would work. After some more time, that no longer would work and I had to use jumper cables to get my car to turn on. I no longer could trust C.A.R.S. to fix this issue, as I kept racking up charges and my car was never reliable. So I took it to Luke's Auto instead. There, they found my module was completely disconnected. Since I had to jump my car so often, I now needed a new battery. I'm not a car guy, so getting into the specifics on the repairs is above my pay grade. But here's what I can confidently share: Driving (if I could drive at all) my car ever since I took it to C.A.R.S. made my life hell. Between my initial insurance claim and future visits, I spent thousands of dollars to not have a reliable vehicle. Ever since I took it to Luke's, it has been a pain-free experience and my vehicle has been perfectly normal. Had I simply taken my car there back in June, I would have saved so much money and had so much less stress. Not to mention, they came across significantly more communicative and customer-friendly, from their waiting room all the way to their follow-ups.

Honestly with me. the fact they took care of me and showed me pictures of the problems. Instead of…read morejust changing me is huge.

These guys were incredibly prompt - called for a quote and got it in 5 minutes with an appointment…read morescheduled next day. The technician, Shaun, realized the service asked would be better executed after a tire replacement & showed me exactly what he was seeing + a few other problems. For a lower price than competitors & technicians & representatives who actually care, these guys are probably the best central ohio has to offer in auto service

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!

Very nice people who want to help out!! Not just in it for the money. Everyone was very nice and…read moredid their job well. Also very quick service

I stopped in, after noticing a leak in my 2004 Toyota Highlander's exhaust system. I was greeted,…read moreand advised that there were two customers ahead of me. My car was taken in a short while later. The technician brought me into the service area, and showed me exactly what the issue was. He quoted me, what seemed to be a fair price for the service. It was completed, and driving home was such a quiet ride DEFINITELY, check out Exhaust Works!

I've been using Payne's for several years and have only good things to say about them. Such good…read moreservice and nice people. Five stars for every appointment.

We've tried cheaper mechanics & mobile mechanics only to learn that it takes them longer to do a…read morejob and that it costs us more in the long run. Payne's has always been honest with us & never do what doesn't need to be done. I've heard them recommend not doing a costly repair on vehicle that wasn't worth the price of the repair. They've been maintaining our vehicles for at least 5 years. We use Payne's to check any car before purchasing it too.

did an amazing job Josh the service manager is one of the best people I've ever dealt with. I…read morealways take my vehicle here.

Had a not so good experience here. I paid extra for diagnostic, but was never told what was wrong,…read moreuntil I asked. Was told my car needed over $900 worth of work... when I got a second opinion at a car service place in Hilliard, was told half that price, and car was perfect after service was completed. I wouldn't trust this place, especially if you are a woman.