Very helpful pre-purchase inspection. Thank you!…read more Reasonable price for an inspection and stayed on the phone with me to explain more...

I had a less than ideal experience with a brake job, and I posted a poor review…read more Within a week, the manager contacted me and we resolved the problem, with her insisting on making the problem right at her expense. I don't expect perfection from a company, but the customer service to resolve issues is priceless.

I wanted to wait a bit before I reviewed because with a car, sometimes issues don't arise…read moreimmediately. I came in last week for an oil change. I could not have been more pleased with the service here (obviously, since I left a 5 star rating). I chose them because we started to feel like we were getting ripped off (lots of hidden charges) at the last place we went. I wanted to stay close to home and find a small business to support. I looked to yelp! and saw all the 5 star reviews and gave them a shot, and I'm so glad I did!. The got me scheduled quickly with no problem, and the oil change took exactly as long as they said it would and COST EXACTLY WHAT THEY QUOTED ME OVER THE PHONE. If you've ever gotten an oil change you know how amazing that phrase is, right there. Every time I've gone to a chain store for an oil change it's at least 25-30% higher than the quote or the price on the sign. They also upsell you everything they can and it's intimidating if you hate saying no and you know little about cars. Not here. I got an oil change and an inspection and no upselling whatsoever. I was also told that anytime I need them to check my levels (oil, tires, whatever), to just pop in and they'll do it for free. This was a service the last guys offered and I was worried about missing at a new shop. While I was there I started talking to them and we had a great conversation. I was treated like a PERSON and not just a wallet walking through the door. This was seriously one of the best customer experiences I've had since moving to Columbus. So glad we switched our business here.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

Since my original review of two years ago Nhan has definitely improved his speed of service and not…read moreonly he goes above and beyond for customers. If you're afraid of the stealerships, come here. I normally pay less than half what the dealership wants to charge. I will always recommend that my friends and family go to him for repairs. :)

This shop is a life saver!! Had my BMW on a AAA trailer and needed to go somewhere asap. After many…read morefailed attempts of trying to get an appointment at an import auto shop. I called this shop and spoke with Nahn. They technically did not have appointments for a few days. I explained my situation and that I was running out of options. He allowed me to drop the car off that same day (within 10 minutes of me calling) and said he might even be able to look at it same day, but if not first thing in the morning. What an awesome way to start a relationship with a mechanic. When I walked in I was greeted by Nahn the lead technician. They had a nice lobby and I noticed they had won awards for best Import auto shop in Columbus the past 4 years in a row going back to 2020. They had also won other awards in years prior to that as well. I thought this was awesome and was a testimony to their work. After dropping off keys and leaving the auto shop. Not more than 3 hours later I received a video and photo update as he already began to work on my car. Nahn is truly knowledgeable and stands behind his work. I was receiving txt updates throughout the repair process. Awesome shop that I would recommend to anyone in Columbus, especially with Import cars!

We were in Columbus to move in our daughter and before going home needed someone to checkout our…read moretruck as it was making a concerning noise. We called two places and they could not see us for another week. We were given the name of Star and Northwest Auto and we decided to just stop by. They jumped in the truck right after we got there and did a test drive. We were so thankful for the quick assessment. We had to fly home but they found a part and got it repaired in just a few days. Not ideal for our first college move in experience, but they were amazing. We highly recommend.

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

I've worked extensively with Ron and his crew for the last 2-3 years on a mustang GT car I've been…read morebuilding and they've delivered in every way imaginable. Ron has never turned away a project I've offered him and he's always gotten jobs done in a timely manner. Mistakes are few and far between here, but he's always rectified any without charging me and he truly stands behind his work and wants to help you, not suck you dry of every dollar you have. Never once has he recommended I get something done that my vehicle doesn't truly need. I've had several emergencies where I've had to drop vehicles off overnight with disabling problems and he's always had it fixed and back to me the next day. Everything culminated when the shop slapped a supercharger on my car and I couldn't be happier. That's a pretty tall task for a shop to undertake, but Ron's crew did it right and I'm still rolling around and shredding tires with it a year later with no problems reported. No matter what you need done, this shop will do it reliably.

I had my old Kia in this shop for brakes and and an oil change. Things did not go smoothly but I am…read morevery pleased. During the removal of the brake drums and pads a part was broken and non were available locally, Ron - one of the owners send a man to drive several hours round trip to pick up the part from one of the only places that had one. No extra charge for me. When everything goes well - everyone is happy but I know that always doesn't happen and it is important how problems are handled. This shop did well in spite of problems. I recommend them to any one in the area. Mike Forrest

Fast and honest! Although my car was beyond repair, they were good about keeping me updated and…read morehelping me in a timely manner and gave honest feedback and good explanations.

Jason and Jo helped our family so much! We were visiting town from Nashville, and our minivan's fan…read morebelt was making bad scary noises, one day before our scheduled return trip to TN. Jo got us fit into their busy schedule on extremely short notice. Jason showed me how worn the belt was and talked about options in a very even-handed way, with no pressure. I really appreciated the advice, the very quick turnaround on the work, and the price! It helps immensely that J.A.M. has located right next door to the NAPA Auto Parts distribution center for all of Central Ohio. I heartily recommend J.A.M. Fix Auto Repair...Jo and Jason have based their business on their deep faith and will treat you with dignity, respect and honesty. What more could we have asked for??? P.S. We needed a tweak to the fan belt and Jason did the slight necessary adjustment right when we needed it. Thanks so much!

Called for a brake job on my truck. Got an appointment for two days later. The quote was the price…read more It was done same day as promised. Chatted a few minutes with the owner, really nice guy. Best experience in town with auto repair. 1k miles on the new parts and truck feels solid again.

We had a noise develop that turned out to be bad rear wheel bearings. Bars Automotive was able to…read morefix it promptly for us. I am very appreciative of this local shop that is ethical and treated us right now for the 2nd time of a car part failure.

Long short, took my truck in for 1 repair, but there were actually 2 issues and I did not catch the…read moresecond issue until I got my truck back and was looking over their repair. Bruce the Tech said he felt he should have caught the second issue and offered to repair it for a very large discounted price. The first repair was already done for about half what the dealer would have wanted and the second repair was much more labor intensive. All in all I would estimate I paid well under half what the dealer would have quoted. Good people, very friendly. My parents referred me and we will continue to use them.

Best local automotive shop in the area! Terry is an awesome…read moreguy! Had a service hiccup that was no fault of Terry's or the technicians. Terry jumped on it quickly and handled it very professionally. A man of his word. I will definitely be a repeat customer. Tire pricing is very competitive. Don't have them? No problem. Terry can get them quick.