Oil change quick and at a good price. Customer service was great!…read more Reliable service Thank you

I cannot recommend this shop enough!!! I was in town for a 4 day workshop, after a 12 hour drive my…read morecar was making scary noises so we knew we should not drive it home without getting it checked out. After spending $1800 a different shop, the noises were still there. We decided we needed a second opinion. The people at Bexley were amazing! They checked the previous work and found the actual problem. The repair service and the staff were wonderful. More importantly, the owner (Kyle), went above and beyond for the comfort of my mother. She was dealing with the car for me and does not like to drive in the city. On the first day that they had the car Kyle called her and told her he wanted to show her the issue, when she said she would grab an Uber, he insisted on picking her up! After he walked her through the issues with the car, he drove her back! During their time in the car together he asked how she was liking Columbus. She said she had not had much time to explore since she had been dealing with the car. She had really wanted to check out the Conservatory but didn't think she would make it after all. The next day Kyle drove her there and bought her the ticket! Then after she had spent the day, he brought her my repaired car! Thank you Kyle for treating my mom (and my car) so well!

I've been using Payne's for several years and have only good things to say about them. Such good…read moreservice and nice people. Five stars for every appointment.

We've tried cheaper mechanics & mobile mechanics only to learn that it takes them longer to do a…read morejob and that it costs us more in the long run. Payne's has always been honest with us & never do what doesn't need to be done. I've heard them recommend not doing a costly repair on vehicle that wasn't worth the price of the repair. They've been maintaining our vehicles for at least 5 years. We use Payne's to check any car before purchasing it too.

Tilton's has always treated me right. Today I took my BMW in because of a rear end vibration (I had…read morejust replaced the rear suspension) and I thought it was due to an unbalanced wheel. As it turns out I didn't torque down the wheel tight enough (I did it to specs) but Andy explained that the rust on the hub crushed down and loosened, thus creating the wobble. He tightened both wheels and sent me on my way free of charge. I've taken a few of my vehicles there and have gotten absolute five star service each time. Also if you're a Veteran you get a 10% discount to boot. It's a great shop and a credit to Worthington to have them there.

I wanted to be happy with the job that Tilton's performed but I cannot bring myself to it. Someone…read morerear ended me and I wanted to take my car to Tilton's since it is in a convenient location for me. Communication was ok, and the car was done when they said it would be done. However the actual paint job they performed leaves a lot to be desired. They did not paint match the new bumper correctly, and the clear coat is completely opaque and bumpy. There is a very noticeable transition between the bumper and the rest of the car as shown below. They replaced my bumper with a non OEM part, which was the fault of the insurance company and not them, so maybe that is part of it. I also share some blame as I was in a hurry to catch a flight when picking up my car so I did not thoroughly inspect their work. Regardless, it is not a quality job and I would not recommend going there for body work.

Our student son drove to campus and the power steering went out while driving into the parking lot…read more I searched online and spoke (from home, two hours away) with what I believed to be the best car mechanic candidates. Mike's was the clear standout! Mike's was very: responsive, accommodating, thorough, and competitively priced! Our son's exact comment: "Got the car, it sounds and drives great". I very highly recommend Mike's and I will share this experience with the campus FB parents group. My son will also tell his friends. Thank you!!!

Rude and unprofessional female answered the phone. No name was given. Called to get an estimate for…read moremy BMW and was told labor was $154/hour. The associate couldn't answer any of my questions so I asked to speak to someone who had more information. I was asked if I would like them to call me back and the associate slammed the phone down instead of transferring me. This was done on another occasion as well.

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

Been a customer for 35 yrs! Donn has always taken excellent care of me and my family as well as…read morefriends

I have a 2003 Honda Accord. It's not really worth anything to anyone but me, because I primarily…read moreuse it for work. On March 30th, I took the car to Cheeseman's after AAA had told me that I had a bad pulley. I asked that the pulley be repaired, and also asked that the brakes be checked, as I had heard them grinding. Later the same day, I was told that my AC compressor had to be replaced, and that all the brakes were fine except that the front ones would need to be replaced fairly soon. I opted to just have the compressor repaired at this time. When I drove the car that evening, I still heard the back brakes grinding, smoke coming from the engine, and the turn signals and hazard lights were no longer working properly. I thought about taking the car back to Cheeseman's, but before I got a chance, they called me and told me that they had forgotten to charge the AC compressor, and asked that I bring my car back in so they could do that. I agreed, and dropped my car off first thing this morning. A short time later, I returned their call to learn that the AC condenser needed to be replaced. I was also told that the back brake shoes and drums had to be replaced. I found this odd as I was told the day before that there was no problem with the back brakes. I had also asked that the relay switch for the turn signals and hazard lights be checked, but I'm not sure if that was even done. They asked for another $750 to fix the condenser and $450 to repair the back brakes, after I had already paid $1100. When I first took the car in, I had asked them initially to let me know what the full cost of repair was going to be, as I wanted to make a decision as to whether or not it was worth it to have such an old car repaired. If I had known that the back brakes needed to be repaired, I would have had them do that the first time I took the car in, but the lady I spoke with on the phone assured me several times the brakes were fine and that the grinding noise was probably due to dust and debris buildup. Not only am I very disappointed that my car is not repaired, the turn signals and hazard lights no longer function properly and I can't even drive it because of the brakes. I feel pretty stupid and embarrassed for trusting Cheesman's with my car, and was literally holding back tears when I went to retrieve it. They had had great reviews and recommendations on my neighborhood Facebook page. I will be taking my car to another shop to have my car properly repaired, as well as to check the work done by Cheeseman's. Honestly, if I had known that the total repairs would be well over $2000, I prwould have started purchasing another car instead.

Keith Cheeseman is the MAN! I started taking all my cars to Keith. I loved it most when he would…read morelet me go into the garage and see what he was working on and how he explained it to me! He also told me about a bad truck I bought for my best friend Michelle. She nicknamed the truck Beyoncé Anyway...Keith told me if he would never let his daughters on the road with the vehicle; he wouldn't let the community on the road with it either! He loves his community and I love the Clintonville Community as well! I have many friends there! ‍ Drive Safe! Buckle up! Love you all!

Honestly with me. the fact they took care of me and showed me pictures of the problems. Instead of…read morejust changing me is huge.

These guys were incredibly prompt - called for a quote and got it in 5 minutes with an appointment…read morescheduled next day. The technician, Shaun, realized the service asked would be better executed after a tire replacement & showed me exactly what he was seeing + a few other problems. For a lower price than competitors & technicians & representatives who actually care, these guys are probably the best central ohio has to offer in auto service

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!