My experience this time around was an improvement (I have next to zero confidence in them fitting…read morelow-profile winter tires). However, I am still waiting for my original service matter to be addressed and I haven't gotten much feedback on the delay outside of me calling for yet another service matter. Ford seems to have lost the magic lubricant that is needed for my door locks to start working again and this has dragged on for a month now. Think about that, a month for something not working, at all, on your car. This happens to be the keyless entry so it's not life-or-death but it is certainly an annoyance especially since this tech was one of the reasons I bought this vehicle. And, I don't feel its all Shelby Ford's fault on not having the part, but Ford and Donley need to get together on this TSB and get this deal fixed. I would have given Ford hell myself if I knew how to get ahold of them, but either way, I would have given better marks if Donely Ford was pushing more on my behalf to get this done and dusted for, now both, sides of the car. Again, they are improving but not as good as they were back in 2010-2012 timeframe, in my opinion anyhow. I give them a bonus star as I liked my salesman, Dan Reese, enough to purchase three cars in four years off him. He did a great job getting my car and taking care of me. Please we didn't have to take forever.

Just traded my 2011 Edge Limited in for a 2016 Titanium, and I couldn't be happier. I had left…read moreother dealership discouraged as they weren't willing to make the payments work for me, and didn't take me serious as a buyer. At Donley I felt that I was taken seriously, and not prejudged. I left this dealer with a more expensive vehicle than the other dealerships, and at a much lower price and for once felt like I got a great deal from a car dealer. I will certainly consider them for vehicles in the future.

After a week of phone calls, I made a deal on a car yesterday. It was approved by Kyle the Sales…read moreManager and his boss. Today, I called to arrange payment and delivery. I was told they sold the car to someone else. Their word is no good at all. Fuming!

From the owner: We are a family owned used car lot. Always have many different makes and models of vehicles.read more

3rd used. Car over the years. Fixed things on as is vehicle at no charge shortly after purchase…read more Super friendly snd fair service prices all times. Small town care with big town capabilities. Definitely recommend. Will buy next vehicle here also

I strongly advise against buying a vehicle from this company. They sold my autistic son a car that…read moreturned out to be a complete lemon. The engine ultimately failed completely ("blew up") within the initial 180 days of ownership. When the vehicle started having problems, they told us to bring it in, then tried to charge us for every repair. With chargea was not agreed to. Now that the car is permanently disabled, they are attempting to charge excessive fees. To make matters worse, my other child purchased a vehicle here shortly after, and it has been in their service bay for repairs more days than she has actually driven it. She has still not gotten her car back. This company's vehicles are unreliable, and their service is predatory.

These guys are great to work with bought my car here and I'm very satisfied fair priced older…read morevehicle willing to work with you if your shopping for a used car would recommend checking out Zac's auto sales, signed one satisfied customer

Ricky helped me buy and f150. Awesome experience. Quick easy out of state. Thanks to the guys for…read moretaking care of me.

took in to have audio control module changed as audio was locking up…read moreand had to be rebooted several times. The fix was a new ACM per Ford. The service Rep (Elizabeth) was told about the problem and was asked to replace the acm. four hours later the truck was not even moved. after 6 hours nothing was done and the problem was not addressed. Waste of time and still have problem on my new King Ranch Ron F

Aaron was great he stayed in contact never tried to sell me something I didn't want. I pick he set…read moreit up and I drove off with my car that day. thank you so much. i highly recommend

From the owner: At the Ohio Specialty Services Motor Ranch in Galion, we have tons of popular used vehicles to…read morechoose from. We offer some great financing options and there are plenty of new used cars, trucks, and SUV's in stock every week. Visit us today and we will help you find your next favorite vehicle.

Worked with Jeff and bought a Tahoe. My dad was so impressed with the deal and service, that he…read morebought one as well. They delivered them to us and made the entire process easy. Would recommend.

Terrible. Had them fix my car, took 3 weeks. They tried to…read moresend my car home "vibrating " because everything they did "didn't cause it to do that ". Even though it didn't vibrate before I brought it to them but after they charged me $5,000. they wanted me to take it home vibrating , yeah no. Also got a detail in those 3 weeks paid $250.00 for a detailing. All of my leather is oily where they didn't wipe stuff off it proper. I now have to clean my car after paying to have it cleaned. I would post pictures of it if there was a spot to do so. Crumbs in my cupholder and all over my drive shaft still. Dirt on my seats., goldfish and paper under the back seats. the windows on the inside were never cleaned , there is still kid smudges ( food covered because kids are gross ) all over the back windows. This was TERRIBLE SERVICE ! They don't even deserve one star to be honest. I will never go back to them again.

My lease to my current car was coming up due and after testing driving a few different vehicles I…read moreknew I wanted to either go electric or hybrid. I started researching makes and models on the Volvos and was interested in the XC40 electric and XC60 hybrid. MMG was the only dealership that had the XC60 hybrid there and they had mentioned that the XC40 electric was at the dealership. I scheduled my test drive and made it up from Columbus to MMG. When I arrived I was told to see Matt L, who was super nice and welcoming. He did deliver the not so nice news that the XC40 electric had not arrived (-1 star... I would have probably postponed my test drive appointment with some heads up notice), but Matt truthfully answered all of my questions about the XC40 electric and unfortunately the technology and range wasn't suitable for my needs (but would have been a great commuter car). However since I was already up there, I decided why not give the XC60 hybrid a test drive. Matt took me around as he explained the different features on the car, and then it was my turn to take it for a spin and I was hooked! Although he gave me the initial numbers, I couldn't stay to negotiate things, as I had an appointment to get to, but Matt gave me his card and the rest of the negotiation was handled over the phone and text. We went back and forth a few times, and I will say Matt was patient with me in running through different options until we settled on the final price of the vehicle and what my lease terms would be (the offered better lease incentives). Pickup the car was a seamless process as I had all of my paperwork overnighted to me ahead of time. I can't wait to enjoy my new car for the next 3 years and definitely would return to MMG for other car needs even if it's a different car maker!

Purchased a 2024 Murano from another dealership. Had, what I thought, was a warranty issue. Took it…read moreto MMG because of their proximity to me. They took a picture of the problem, called me 3 days later to tell me that I should take it back to the dealership from which I purchased it to have it taken care of. They wouldn't even attempt to get it repaired under warranty. Was told originally that they would contact Nissan to verify it was a warranty issue. When I asked if they did, he said he didn't know if they had or not. Just a very poor experience with a Nissan approved dealership which I thought could have been handled with much more professionalism.

Subaru forester I bought a few years ago didn't make it longer than 2 years, it most likely was not…read morethoroughly inspected before being sold!

Ed, the owner, is a great stand up guy, which is never an easy find when used car shopping. A year…read moreago, my son was shopping for his first car and when we found one at his lot, we knew it was 'the one'. He gave my son such special treatment knowing it was his first car. His cars are reasonably priced and he'll work with you to make sure everything goes smoothly. We'll definitely be back when we need a used car again.