I am so thankful for Bill Harris Dealerships and Nate Bowles (finance manager) and Connor McFadden…read more(the person who sold me my Buick a couple of years ago). It didn't matter that I've managed an $80 million budget, the prospect of navigating the process for GAP insurance on a totaled car (while trying to move states, etc.) nearly brought me to tears. They took care of the paperwork -and me - with such grace and kindness. This is why I came back to them even when living in NJ to buy the Buick in the first place. Thank you!!!!!!!!

I came in looking at New Trucks. Zack, was amazing to start with, then the Sales Manager came out…read more He completely over rode Zack, would not listen to what I wanted. Just kept pushing. If I had to base my opinion on the Sales Manager, I would not go back. I am basing my opinion on Zack instead and will return to buy a vehicle from him.

It was time for our vehicle's tire rotation and oil (full synthetic) change. I did an internet…read moresearch for a location offering those services in Ashland. Smetz's Tire came up and I gave them a call and was informed that early afternoons would be the best time of day for walk ins. That turned out to accurate info, as the work on our vehicle was able to done right away -- Not having to wait was much appreciated, BUT, what really impressed me was that the "reminder" sticker placed on my front window, once the work was completed, indicated the next recommended oil change was listed at a 7500 mile interval. That is the number that our car manufacturer recommends, but my previous quick oil change location had always recommended it be changed at 3500 miles. I raised concerns about that number with employees of that establishment, but was given some B.S. corporate answer -- So if you are looking for GREAT and honest car service, I suggest you check out Smet'z, in Ashland (OH).

An hour into my 3 hour drive, I stopped for a second time to fill my deflating tire and searched…read morefor a tire store nearby. My GPS led me to Smetz. Eric Dull quickly assisted me, got to the problem and I had two new tires and was on my way before I ever imagined. Just wanted to thank him and Smetz for an easy experience. And for helping me get home to my family safely.

Wow. Just wow. So impressed with Baker's!…read more Here's the scoop: we needed our Yukon diagnosed. It had mystery issues. We have an extended warranty through the Ford dealer where we bought it used. (Very worth it, btw! The Ford warranty folks have been awesome.) A GMC center in Ashland did warranty work on it in October. When this issue happened in late December- early January, they sent us to the GMC dealer in Mansfield. When that didn't go very well, we tried the other GMC dealership in Ashland, but they didn't want to work with a Ford warranty. All of this was happening while we had to be in a rental as this was our only vehicle, which we had clearly said. The GMC dealer in Mansfield called us to pressure a trade in before they'd start work on it! We declined. When they contacted us for pick up the next day, they said we needed a new door latch assembly, had left grungy handprints on the interior driver's door, and said nothing about the electrical. When we asked about that specifically, as that was the big reason we were in there, they said, "We hooked it up. There were no codes. That'll be $160." That all seemed kind of sketchy, so we took the truck to Baker's. Wow. Night and day!! Justin, the service manager, treated us with respect and professionalism. Their mechanic found and fixed the axle seals that had supposedly already been replaced by the Ashland dealer in October. AND they also replaced the actuator that controls the four-wheel-drive, which no one else had found despite our mentioning it. And remember the no codes found bit? Baker's found 16, not zero. Yup. Six-freaking-teen. Our vehicle was done when Justin said it would be done, and they even washed it! Then it had to stay an extra day to correct the work done by the center in Ashland. They worked cheerfully with sorting that out with the warranty, and fit us into their schedule. And washed it again! Not only that, somebody wiped a good bit of those grungy handprints from the other shop off of the door! I can't say enough good about Baker's, I really can't. They took us from an incredibly stressful time to a vehicle that was safe to drive again in short order. Very very grateful. We'd give fifteen stars if I could!

Family owned and managed automotive service company that treats everyone like family. They went out…read moreof their way to provide exceptional service at reasonable prices.

This is in response to an old review that I just found concerning my old business. I pulled my old…read morerecords to see who Pam M is & to see if they were an actual customer. The actual name is Pam & Terin Mitterling. I reviewed the notes concerning their repair. The battery had a shorted cell causing a battery discharge light to illuminate. I recommended a battery replacement to correct the issue. The battery was replaced & the charging/ starting system all tested correctly & the battery discharge light was no longer on. There was no call from the customer to notify me that a discharge light had reoccurred. The vehicle in question was a 220,000. Mile Oldsmobile. In the future, feel free to use your full name instead of hiding behind an erroneous online review.

We took our car in to have alternator and battery checked. Harold indicated we had a bad battery…read more We asked to have the battery replaced and an oil change. We were charged $243. When we went to start the car the low battery light was still on!! Problem NOT solved. Harold refused to refund our money. Bad service, bad customer service. Likely sold us a battery we didn't need---it's likely the alternator as we originally thought. Now we'll be out that money, too - but NOT having the work done at A&H!!!!!!!!!! Beware!!!!

Great service. Friendly. Helpful. Fast. Kind. Highly…read morerecommend. Called to have my car towed to garage, after it died at a traffic light. They were friendly, helpful and got there quick. Thank you!

I was in a pinch and needed a quick repair. They were quick, professional, and very reasonable. I…read morenow have a shop I can rely on. Great service!

I brought my 2018 mustang eco boost in and asked if they could put some straight pipes in to…read morehopefully achieve a louder sound in hopes to imitate more of a v8 rather than a v4. Now obviously not expecting it to sound exactly like a v8 given the engine size, I was so impressed. The service was so amazing and my car sounds a lot louder! It truly does sound a lot meaner than before. The job was done very quick, 45 minutes tops. The men working on my car could tell I was very interested in the process and even let me come back and get a closer view for a bit. Along with the great service and quick time, the price was also very reasonable! For the job done I would even say it was a deal. Would 10/10 recommend this place for any work on exhaust systems.

I have taken my car to other mechanics in the past and I have always forgotten about Kevin's Car…read moreCare after he moved up on Dale Avenue right next to old Russell Elementary School. He usually can get you in quick and will fix your car right the first time and fix it for a reasonable price too. If you're looking for a good mechanic in Shelby try Kevin's Car Care. He will "fix" you right up!

Fast affordable and reliable. My go to place. I will return when the time comes. They have saved me…read moreallot of $$

They are very good people work with and good service and good prices in town. book you with within…read morecouple days. thank you very much