One star is too many for the experience I just had. I would like to start this by saying that I have been to CarToys for all of my car electronics needs since I got my first car 8 years ago at age 16. As I got older and learned how easy it is to install myself and realizing that some things I'd been charged for during install was BS (another story completely, but do know that ALL DECKS COME WITH A WIRING HARNESS! IF YOU ARE PAYING THEM FOR A WIRING HARNESS THEY SAY YOU NEED, YOU ARE BEING RIPPED OFF), I started doing installs myself but still continued to purchase equipment from their stores. Within the past two weeks or so, I have purchased two decks from the Everett store. One was a flip out touch screen deck, the other was more basic. I noticed that on the back of their receipts it says "Car Toys will match the price of any local retail store or online retailer who is authorized by the manufacturer to sell the identical product and has the product in stock." I pointed this out to the salesman, as I was buying both decks at the same time. I did a brief Amazon search and found both decks (brand new and in stock) for a lesser price, and he happily matched both. I would also like to point out that one was from CarToys' Amazon account, the other from a different seller. The salesman still matched them both, and I was very happy with his service. Fast forward to about an hour ago today (3/14/2014). I come into the store with the intention of buying two sets of speakers (Alpine SXE-1725S). I had done my research and seen the current in store sale price, and an online Amazon price. I finally get the attention of a salesman (I can't remember his name, so I'll call him Dick from here on), and let him know that I wanted two pairs of those speakers. As Dick is ringing them up, I show him the price of the ones on Amazon (around $22 per pair). He looks up at me and (condescendingly) asks if I expect him to match that price. I let him know that on the back of CarToys receipts it clearly states that they match online retailers. He sternly tells me that CarToys does not do that. I inform Dick that I had just bought two decks at Amazon matched prices recently from his store, and ask him to grab the receipt. After some fumbling, I show Dick the exact spot on the receipt where it says this. He then tells me that it says only authorized online retailers, which would require him to do some research to verify the seller is authorized. I ask him to give me a minute, and do more searching online. After searching on CarToys amazon account, I find a different pair of speakers I'm interested in and go to the showrooms to search for it to see how it sounds. Now at this point I'm (admittedly) assuming that if a Cartoys retail store is an authorized dealer, their online accounts would be as well. He comes around and asks me what I would like to do regarding the speakers. I show him the other speakers on the Cartoys amazon (cannot remember the brand), and he starts getting angry with me saying he cannot price match online retailers. I point out that it is from a CarToys account, and try to get across my point that a Cartoys account should be an authorized retailer. He only continued to get upset, and began telling me in depth how Cartoys retail stores and online stores are separate things. While I understand this, Cartoys online should be an authorized retailer as well. But I digress... Dick then loops back to the original debate over the Alpine speakers. He informs me that in order to verify if an online seller is an authorized seller, he would have to call an Alpine representative and ask. Sounds simple enough, right? I thought so too. After a pause and a second to think, I ask him if he could do that and check. He then immediately became irate, turned around to storm off, and clear as day said (loudly, and with other customers in ear-shot) "Jesus fucking Christ, you really want me to do this?!" At this point I'm more shocked that someone working in customer service just said this to a long-time customer than anything else. I shrug it off to myself and tell him "it's cool, I'll just order them online." He then stutters his words (possibly realizing his mistake), trying to tell me that that's a good idea and that online I can get free shipping and yada yada. I thank him for his "help" as I walk out of the store and leave. On my drive home, I realize just how offensive and inappropriate his behavior was. Extremely unprofessional, rude, extreme, and condescending. It has also resulted in the loss of me as a customer (just a fish in the ocean to huge company like Cartoys, but still), and the loss of business of any of my friends and family and anyone I canpossibly get ahold of. read more

First I'm going to start with Keanu without whom my experienc wouldn't have been possible. I was trying to call Verizon Wireless through 411. 411 now that's a separate thumbs down review they kept putting me through to car toys instead of the verizon store , four or five times they put me through to car toys instead. The first time through I didn't realize they had put me through to cartoys and I told my whole story and reason for calling which was a stolen phone and problem with the aim card that came from the insurance company etc. then I realized this wasn't who I was trying to call. I called 411 several more times asking for the right place and a credit back and 411 I think kept purposely putting me through to the wrong number as I was getting more and more irritated and less and less patient. About my 4th call to car toys, it rang.. Keanu answered and I immediatly said on my gosh they did it AGAIN (they being 411 and again being put me through to cartoys not Verizon) keanu said wait wait wait maybe I can help you let me ask my manager-- he asked his manager and told me to please come in- he said he could tell I was having a difficult time and he would help me with my situation for only the cost of the SIM card that I needed which was 5 dollars. I have two young children (screaming and being kids in the background of all of my calls) I asked if he was sure because I'd be bringing my peanut gallery and he said absolutely he loves kids said to bring them and he would be there till 7pm. Folks this is a good person with awesome service skills offering to do a nice thing for a middle aged woman with 2 kids (like I said making themselves very known in the background of all my calls) asking nothing NOTHING in return. He went out of his way for me and I definitely came into the store. I highly recommend going to cartoys in Everett and seeing Keanu he was amazing to me! Because of him my big headache of a situation was resolved. They (Keanu and ED) made my problem their problem, they took it on took it over and fixed everything for me! I would have never walked into a car toys in my life but now that I have I will be a life long customer- what a deal! So blessed to have these guys in the community, they do more than sell car toys! I highly recommend the store and highly recommend Keanu! Thanks guys Angela Ps I have another review to write about awesome Ed but am having trouble writing a second review on maybe the same day or same ip but I don't want to leave Ed out Ed is the amazing and I must say good looking manager (they're all nice looking guys:) anyway Ed spent so much time with me and my two toddler girls when I was there he helped me spent a lot of time didn't charge me for it- he was engaging and amazing! He executed what Keanu started for me and I am going to take the time to write him a seperate detIled raving review because he deserves it! The world should know where they can get awesome service, we are All real people out here, and the world can be terribly unforgiving at times so when there is a person or an establishment that is exceptional in this area I feel like signing up for yelp and Angie's list and any other place I can to get the word out and sing praises is my way or giving back, not just to Ed and Keanu and cartoys but to my community- hey if I found the fountain of youth id sing that on the mountain- I'd want to share the blessing-- this is no different I want to share this gem with the community by calling attention to these guys and the exceptional EXCEPTIONALITY service I recieved (btw I'm not young, I'm not hot, im just a regular person that was having a difficult week -- these guys stepped up,.. Didn't have too, they got nothing out of it- they just did) in a customer for life :) FOR LIFE read more

I have been an extremely loyal customer with you guys for over a year now when I first moved here from Hawaii and have spent good money with you guys but I am left feeling unsatisfied with your guys quality of work. It started when I first brought my 2005 Lexus LS430 in for tint. When I originally brought it in to your guys' south center location on 10/27/2019, Victor told me that the apparent "tint specialist" was not in that day and would be in the next day. He proceeds to tell me that he could actually take care of it and I would be done that same day. After waiting 3 hours, he proceeded to tell me that he is extremely sorry but he has never tinted this type of vehicle before and that they could just take care of me tomorrow, when the "tint specialist" comes back. This is after fully putting my car back together after removing the door panels as he tried to prep it for tint. About 10 mins after leaving, my windows started literally going up and down by themselves and my dash lights began flickering out of control which it had never done before. I immediately called back they were very apologetic and told me to just come in tomorrow and they would take a look at it since I had already paid for the tint. The next day I went in and I spoke with the store manager, and to compensate for the bad experience they told me that they would give me the upgraded tint. Thinking this would be the only issue with them, same day, I decided to go through with getting automatic start, new speakers and tweeters, 4 channel-amp, and a double den touch screen deck. Spending a total of around $6000. They finished my tint and the window issue. Scheduled to come back to the Southcenter location to get the rest of the work completed. When I went to pick my car up, they were showing me how to operate the automatic start and I had noticed my hazard lights were coming on when they started it and proceeded to tell me it is because of the model. Not knowing any better at the time, I did not think much of it. Only later to find out, that it is poorly wired because I have friends that have automatic start in the same cars and they do not experience the same issue. A year goes by, and my automatic start stops working entirely. When I called them about this issue, they were trying to diagnose the issue on the phone and trying to talk me through re-programming it, which I thought was weird because I had already paid for a warranty and here I am trying to fix your guys' problem. They finally agreed to take a look at the issue after the failed phone call attempt. When I got there, took a while to be helped but then was greeted by Victor and he asked me what was going on, I told him. He briefly looked at my car and said he did not have time to look at it today and would not have time to look at it until sometime the next week. I did not have time to try and wait to resolve the issue in a weeks time frame. I asked if a different location, closer to my residence, would honor their work and he confirmed that they would. I called the Bellevue location and they told me they could get me in the next day @ 2 pm. The next day I showed up to the Bellevue location, and they took care of the issues that the Southcenter location messed up on, except for the hazard lights for the automatic start. They even plugged-in the rear parking sensors that Southcenter failed to do in the first place. The issue with the Bellevue location is that they somehow knocked my ignition inwards and knocked a plastic piece loose. I called them back on my way home and they offered to look at it but I was already almost home so I decided to bring it back the next day, which was today. They FINALLY resolved the ignition issue. read more

HANDS DOWN MY BEST CUSTOMER EXPERIENCE! My girlfriend and I found a Groupon for an exterior detail special and decided to hop on the deal. We scheduled our details with Wil because I've seen the pride he takes in his work, so it was a no-brainer for us to trust him with our cars. As soon as we arrived with our cars (Subaru WRX & Subaru Crosstrek), Wil ran out to greet and assess our vehicles with us. His attention to detail in examining the cars before we even handed him our keys was astounding! He was very confident that he could breathe life back into our paint, giving it a showroom-finish quality that it hadn't had in years. As my girlfriend and I were waiting for our cars, we were browsing the showroom to kill some time, and started gaining interest in a few car audio upgrades. She was interested in an Alpine CarPlay deck, and I was eyeing some new speakers. Wil came in to give us an ETA for completion of our details and we asked him a few questions about the equipment we were looking at. He answered a lot of our questions, and offered to have his manager, Edgar, speak with us further while he worked on our cars more. Edgar was very friendly and easy to talk to! I've never had an encounter with a salesman that was 100% NO PRESSURE. We could tell that his goal was only to give us as much information as possible about the products we were interested, and suggested similar options in the price range we were considering. He spent quite a long time with us, and allowed us to play our own music to narrow down the speakers we would be going with. He was EXTREMELY helpful, and helped us on the price on certain items to the point where we felt confident in committing to two full sound systems in both cars for a KILLER deal! Once Wil was finished with our details, Edgar's install team went to work on our cars, and even stayed 3 hours after they closed to get the installation done on both cars. One installer, Chris, went above and beyond for us. He helped my girlfriend with an error code that appeared after the installation was complete, and got everything fixed before we finally left. Our details turned out INCREDIBLE! Wil blew us away with his work, and truly transformed the exteriors of our car. We were pleasantly surprised to see that he also vacuumed our carpets and detailed the interior of the car as well! Both of our cars look, feel, and sound brand new. My girlfriend and I are now eager to get in our shiny Subarus and crank up our stereos, thanks to Wil, Edgar, Chris, and the rest of the Car Toys Everett team! read more

First, let me start off by saying I had a long bad history with CarToys. BUT, I went here because of their financing options and figured I would at least be able to get something functional done. Due to how things are these days I needed to add a Dash and Rear cam because insurance fraud is is becoming an epidemic. As well I wanted to add some base and get android auto. I had Carplay already but with how questionable Apple has been, I'm switching to Android. So all in all I wanted a new stereo, sub woofer, and cam set. I had speakers and a stereo installed by Foss Audio before this but the dash kit was awful and put the screen way to low for me to use it effectively. Not to say Foss does bad work, they have been great I used them allot in the past over 3 Cars and sent many people to them. But, something I asked CarToys for was a floating screen receiver and a new dash kit that would make the screen high. I gave a price I wanted to pay and they went above and beyond to get me everything I needed for the price I gave them and boy did they deliver. I got everything I needed. They only problem was that the dash kits that are supposed to work for my car were all bad with climate controls. Not CarToys fault as Metra made them; the dash kits all disabled my defroster and killed by AC's ability to blow air from the leg vents. So what did the rep at CarToys do??? He found a solution and upgraded my stereo to work with a system that made all my Climate controls and my car sensors to be displayed and monitored through the receiver screen. What happened? It worked perfectly. They did not give up and made it right even though the Metra part issues were not their fault. They wired it perfectly. My car sounds amazing and I could not have asked for better. Unfortunately, I don't remember his name but the guy who made all this happen that the mega attractive Mexican guy with the awesome eyebrows. Look for him. If it helps ID him the receipts say sold by employee PYZZ and employee AR132411 he's got to be one of them. My bad history was the CarToys in Tukwila and because of them, I found Foss Audio [who are great]. But the Everett Location CarToys has given me faith in the company. I recommend the Everett Location Hard Core. Great Staff and they don't turn away. I even brought them a pie for the great work and effort they put into my car. read more

It's too bad I can't give it zero stars. This place is not even worth the one star. I went to get my car detailed. I had a coupon from Groupon. The coupon was half off the highest interior cleaning which included everything. But car toys has people who work on commission and try to skimp every penny out of you. They started telling me the coupon does not include a lot of things. And wanted to charge me more money if I wanted the extra services even though the coupon clearly states all the "extra" services. So I take their word for it and pay not 90 dollars like the coupon says but 150. On top of the 150 which was supposedly everything, they wanted I charger for the products used and labor. I thought that's what the 150 was for? How is a detailing place going to charge for product that they NEED to use for their business and not include that in the price of the detailing. There is one tall Asian guy with brown skin who is the worst of them all. All those guys that work there are scammers. I've seen some of them work in other places and get fired and move onto car toys. And continue their scamming ways. Onto the cleaning and detailing. I left my car there and they finished the car. Didn't even call me to let me know. I called and asked and they said oh yeah it's done. I go to pick it up and I inspected the car. I was extremely disappointed by the work. It looked like an amateur had done the detailing. Some young kid who barely knew what he was doing. Skipped over a lot of the car area. Didn't clean the doors. He door pockets. There were still lots of dirt and crap under the floor mats. And when I told them they said they didn't notice it when cleaning. How do you not notice the door pockets? How do you not notice under he floor mats? I doubt he even picked up the mats to clean under them. They tell me to come back the next day to get it fixed. The guys that work there are rude. I will never have any work done there again. And I will make sure none of my friends or anyone I know go there. read more

Absolutely thrilled with my experience getting subwoofers installed in my car! I was initially overwhelmed by the amount of aftermarket wiring necessary to keep all my Subarus functionality, such as the steering wheel controls and backup camera. However, Adrian truly went above and beyond to ensure everything was handled seamlessly. From the moment I walked in, Adrian was attentive, patient, and incredibly knowledgeable. He took the time to walk me through each step of the process, explaining what needed to be done and why, which made me feel completely at ease. His expertise shone through as he navigated the complexities of the installation, ensuring that I didn't lose any of the essential features I rely on. Not only was the quality of the work top-notch, but the pricing was also fair and transparent. It's evident that the team is dedicated to delivering excellent service without cutting corners. The install was done promptly, and I was impressed by how efficient Adrian and the team were. Thanks to Adrian's hard work and dedication, I now have a fantastic sound system that enhances my driving experience. I couldn't be happier! If anyone deserves recognition--and a well-deserved raise--it's Adrian. Exceptional service like this is hard to come by! Highly recommend this shop to anyone looking for reliable and expert installation services. Thank you, Adrian, for your outstanding support! read more

Purchased a Front/Rear camera system and had it installed here. Also brought in some LED fog lights that I wanted installed in my custom front bumper cover. I was able to talk to the installer first. Derek is knowledgeable, listens well, chill AF, and is able to present competence and ability while at the same time expressing that custom work comes with some risk. I was able to proceed with installation with great confidence because Derek was able to take the time to discuss the installation with me beforehand, to understand what I wanted and tell me how he could make it happen. Fast forward one week: The custom LED fogs are holding up to wind and rain without loosening in their mounts (my car has a stiff suspension, riding on coilovers, so it bumps and bangs a lot). The rear camera view, however, was disrupted by the line of my spoiler running right across the FoV. I went back in to have it remounted, expecting to pay for at least one shop hour of labor (about $100). Derek took the time to discuss the issue, found a mounting point even better than the one I had initially wanted, and had me back out the door in less than 30 minutes. Total cost for the additional work?: $0 !!! So 5-stars for Derek, an awesome installer, and for Car Toys for employing a great guy and allowing me consult with him to so great an extent, and for not charging me any shop labor for that camera remount. read more

I am embarrassed at the length of time it has taken me to do the review. Two interactions, one in January to install security equipment after a break in and last Friday to seek a repair for a wire I inadvertently pulled out changing a brake light switch. Overall, and certainly thanks to installer Eddie, the experiences were absolutely top notch! Sales aspect: They were effective though some of the finer points of some of the offerings were lacking. No big deal as I can read and did my research before going in. Not much upsell, and definitely stayed low key and within the vision of what I wanted. I asked for an unusual configuration for the alerting after an alarm trip and Eddie made it happen exactly as I wanted and very quickly to boot! He's quiet, but he is a consummate technician in creating the desired endstate. He is a rock star in my book. Friday, I returned in the afternoon hoping that the backlog wasn't too bad. Eddie fit me in, found the problem and fixed the pulled wire issue quickly and efficiently. He really is a rock star! I am extremely happy with the gear I bought from Car Toys, have zero buyer's regret, and am most impressed. Thank you for living up to the expectations that the marketing department creates for you! read more

For the love of GOD stand clear of these idiots!!! I asked for a custom box to be made for my subs and amp. The schematics/concept was readily available through a Car Toys store in Texas; the custom install is available on the Car Toys website. Told Randy, the installs manager, exactly what I wanted and even provided him the web link; from the Car Toys website! He told me six hours it could be done. My son and I were totally shocked and couldn't believe this guy could do the job in six hours; we were expecting a week at least. To make a long story short they didn't finish in six hours. It took several days and the install wasn't even close to what we agreed on or in accordance with what was installed in the Ford Lightning in the Car Toys Texas location. When I picked up my Challenger with the finished product the guy who was playing with my setup even remarked Randy had no clue what I wanted. Now I am fighting to get our money back! Here I come small claims court! You've been warned by all of these reviews! Stand clear of Car Toys! read more

I've been coming to this car toys for years now, and I have nothing but good things to say about them. They've done installations for me on both my old car and my most recent vehicle, and even since moving to downtown seattle I still make the trek to this location for all my stereo needs. If i blow a fuse or my wiring shorts out, the guys always fix the problem SO FAST. I plan to be without a car for at least an hour, and more often than not they call me within 20 minutes to let me know it's all taken care of. Plus, ever since they started offering detail services, I've been going to this spot to get my mazda cleaned up. Will always does an excellent job with making my car as shiny and pretty as brand new. I highly recommend coming here if you have dogs or smokers or messy children in your car and you want to get your interior clean and beautiful for a good price. They also did wonders on cleaning up tree sap off of the hood of my car. A+ job you guys! read more

I had an amazing experience at Car Toys! I recently invested in a new expensive stereo amp (about $3,000), but the sound wasn't where I wanted it to be with my stock Harman Kardon speakers. Nevertheless, the manager, Chris, took the time to really listen to my concerns and worked his magic. He managed to dial everything in so the system sounds way better than I expected with the speakers I currently have, going above and beyond what the original installer could do for me. Chris made sure I left happy today, and I appreciate that so much. His expertise, patience, and commitment to great customer service really stood out. Highly recommend the Everett location. Everyone there today was incredibly friendly, knowledgeable, and genuinely helpful. I'll definitely be returning, even though it's a bit out of my way, because I truly trust this team with all of my car stereo needs. read more

I left two of my vehicles with Car Toys in Everett and they went above and beyond normal service to ensure my happiness and vehicles were well taken care of. my sales representative was Keanue, he was very product knowledgeable explaining the pro's and con's of every unit for both of the vehicles as well as price differences. my installations were done by two different individuals Justin and Andre both were excellent. Andre's knowledge of European vehicles and ability to Fabricate the holder for my navigation in my dash when none were available was amazing. i especially appreciated the ride to and from the shop after delivery and pick-up of the vehicles was called in ! thank you Keanue!! Regards, Dirk read more

I would like to say that my expierence I have had at your store was great! I called in and asked some very specific questions that pertained to my car and without hesiation they were answered. I set an appointment with Jose who knew the product and even went the extra mile to help with the priicing information before I came in as well. I expressed a need for my car at a an estimated time and Jose had it done and knew his product knowledge and showed me the simple operation. I have had within the last month two things installed at this store in my 2004 Audi A4 and I am very happy with the work and professionalism and I will refer and would refer anyone to this store! Thanks again Jay read more