I contacted this outfit to install an autostart that I had pre-purchased online and also pre-paid for the installation through Installcard. The manufacture of the autostart had recommended and sold me the pre-paid Installcard. They sent all instructions and installation kit specifically for my year, make, model, and the smart key for my vehicle. It's supposed to be 100% complete and compatible for my vehicle. It explicitly states that no other parts are needed, with instructions to the installer and a phone number for the installer to contact if there are any questions. Installcard sent me Leo's name and number. When I called to set up an appointment, right off the bat he said there was going to be additional charges because "the kits are never complete" and "aren't made for our hot Arizona summers" When I tried to explain to him that the manufacturer was from Arizona and that it was supposed to be 100% complete with everything needed for the install, he said and I quote, "Well it seems you think you know more than me, so I'm going to decline this install". I said ok?... and he hung up on me. I can't believe anyone could stay in business very long treating potential customers like that, and I don't think he is an installer that Installcard would want representing them. He didn't know the manufacture of the autostart or anything about me or my knowledge of automotive electrical systems, yet he dismissed me as if I was wasting his time on the phone. I wouldn't let him ever touch one of my vehicles, and I hope anyone who reads this won't either. read more