I recently moved to Albuquerque and within a few days, my car was hit while parked. I selected Car Crafters on Montano for the repairs. [[HIGHLIGHT]]From the first phone call to the completion of the repairs, this business provided customer service beyond anything I've experienced.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]On my first call, the person answering the phone was professional and kind and immediately scheduled a time convenient for me to bring the car in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Upon arriving at the facility, the ladies at the front desk were also professional but friendly and had such positive attitudes.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Patricia Vital was assigned as my service advisor. She was so professional and helpful. She went above and beyond to assist me in getting my car scheduled for repairs.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She maintained constant communication, always letting me know what was happening with my car.[[ENDHIGHLIGHT]] And of course, my car looks fabulous - the technicians did an outstanding job. [[HIGHLIGHT]]Any time I walked in to the facility, everyone was so nice and friendly and there was always such a positive vibe.[[ENDHIGHLIGHT]] I like to give local businesses positive feedback even when only one aspect of the business does something right. However, [[HIGHLIGHT]]Car Crafters is a company that exceeded my expectations by providing top notch customer service in all aspects of the business.[[ENDHIGHLIGHT]] My experience with them was outstanding and I'll always return to them for any repairs I need in the future. I highly recommend them to anyone who needs work done on their vehicles. read more

[[HIGHLIGHT]]The person that estimated the damage was rude and wouldn't listen to my concerns.[[ENDHIGHLIGHT]] My insurance forced me to go with car crafters otherwise I would have gone somewhere else based on my initial experience with the estimator. I waited 2 weeks to get my car fixed, which seemed like a long time to fix or replace a dented rear door. When picking it up, I waited 1.5 hours only to find out that it wasn't fixed right. Major mis alignment of body parts and the door. This forced me to wait even longer to get my car back. They need better customer service and quality checks. [[HIGHLIGHT]]If you have a lot of extra time to mess around, then this is the place to go.[[ENDHIGHLIGHT]] read more

Terrible Terrible TERRIBLE !!!!!!! Believe other Yelp Reviews. 90 total reviews 70 are below 1 star. I wish I could give them a ZERO !!@!!@ Montano location is the company headquarters and it's by far the WORST location. [[HIGHLIGHT]]Terrible reception, RUDE, ABRASIVE, DEMEANING, TERRIBLE ATTITUDE, AND UNPROFESSIONAL Front desk Demeanor[[ENDHIGHLIGHT]] DON'T BELIEVER ANYTHING ON THE WEBSITE. It's a lie. I went to the website to check location and services. It's was a lie. I wasted 3 hours and got the run around. Finally went down to the headquarters trying to accomplish something in 4 hours but was met by the most unpleasant staff. Beautiful big new lobby, big expensive new building, great appearance, and accommodating atmosphere, they spent hundreds of thousands of dollars to make it a professional business. [[HIGHLIGHT]]Greeted by The staff was the most rude, abrasive, unprofessional, worst experience I've had.[[ENDHIGHLIGHT]] Auto Body repair business has a terrible reputation for scams. This location takes it to a new low. [[HIGHLIGHT]]Called management to discuss terrible and angry staff. NO response[[ENDHIGHLIGHT]]. This location has the worst rating of all of the CC. HOW can the HQ be the worst ??? Terrible Rude Unprofessional, Abrasive, Very Angry staff, Terrible Staffing. and they don't care. Called Left Messages with management. NO RESPONSE 1 DON'T WASTE YOUR TIME. read more

God awful came in to get my car repaired. They called the insurance to total it. Come back to pick up my car. They told me they couldn't put my bumper on. Said it was for the quote, and thats final god awful service dont bring your car here for any kind of service!!!!! Now im stuck putting it back on because these guys couldn't do their job, right!!! Just a fyi my car was fine and had a bumper intact when del read more

Car Crafters - Body Shops Near Me - Albuquerque, New Mexico

[[HIGHLIGHT]]Very slow turnaround with and not very good at communicating what's taking so long.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And when you finally do get a call back, after leveling like 3 messages, they're full of excuses and blaming everyone else[[ENDHIGHLIGHT]]. read more

My insurance company recommended Car Crafters on Northeast Blvd in Albuquerque New Mexico. They appeared to be extremely professional in they way they did the estimate and they obtained the parts required for my repair. When I dropped off my car they did a very detailed inspection of the entire car's body noting every tiny blemish in the finish and had me sign it to confirm the had other minor body imperfections (makes sense). Little did I know that the detailed inspection was a combination of theater and CYA. Once they had the car I was informed once they got the car taken apart they realized they needed additional parts (understandable). They gave me a date about 10 days after the parts arrived as an ETC...I get a text 7 days later telling me my car was completed and ready to pick up. But was then told my insurance company hadn't paid them for the balance. It took 4 more days until they would release my car. When I came to pick it up that's when the real crap started: the hatch latch had a huge scratch in it, none of the emblem lettering (brand, model, etc) was attached, the trunk was still filled with broken glass, and the clear tape I used to cover the broken window with plastic between the accident and repair was still all over the car. They apologized and took the car back to their shop while I waited. When the car came back they had vacuumed the broken glass, polished the scratch on the latch, and admitted that it needed a new latch. They removed about 70% of the tape remnants and told me they were going to order a new hatch latch and apply the lettering and remove more of the tape when they install the new latch (reasonable). When I got home I noticed a pair of new scratches on the rear support pillar near the accident area: I'd never seen those scratches before and they were not on that detailed intake inspection...they were not oxidized in the least...these were NEW scratches. I immediately took a photo and texted it to my insurance adjuster. By the time I got home Car Crafter was closed so I figured a date/time coded photo and a date/time coded text would be proof enough that I identified the new scratches less than 20 minutes after picking up the car. Silly me. In addition noticed error codes on my dashboard about a bad rear light (it was a rear end accident) which they gave me a hard time about. You do a $3,500 repair on a rear end collision and won't admit that you would be responsible to replace a broken $1 tail light (ridiculous) ?!?!?!?!? When the hatch latch arrived and I returned to have the new hatch latch and lettering installed I showed them the new scratches they took zero responsibility, blamed me, and debated the validity of my date/time coded photo and text to my insurance adjuster. Not only that, they forgot to order one of the model lettering plates so I had to bring the car back a THIRD time for them to install the missing lettering emblem and replace the broken tail light. During the interim of them doing the second round of repairs and ordering the missing lettering the shop manager referred me to the regional director, James Lowe, in regards to the scratches. I texted Mr. Lowe...I spoke with him over the phone...I sent him a copy of the photo of the scratches and confirmed my sending the photo to my insurance adjuster within minutes of my driving my car away from his shop...he confirmed those scratches were not on the intake inspection. He made an appointment to inspect the scratches in person the following Monday when they installed the last of the lettering emblems and tail light. When I got there he had already made up his mind and was obviously planning on doing NOTHING to compromise on the situation. He asked me "why didn't you send us the photo instead of your insurance adjuster?" I told him the photo is date/time coded as well as the text to my insurance adjuster and that his shop was closed and I had no place to send the photo. I asked him "why wasn't the scratch noted when the car was inspected at intake?" and he shrugged it off stating "they could have missed it." So no matter the signed, confirmed, and date/time stamped irrefutable evidence their regional director was not going to compromise. To even use some touch up paint. Nothing. I got an estimate to repair the scratches as requested by my CC company. I told Mr. Lowe what my plans were and that I was going to refute the charges to my CC company. Mr. Lowe threatened that if my CC company reversed the charges he was going to get a mechanical lean on my car, have it repossessed, and I would have to pay for the tow (SERIOUSLY?!?!?!?). He tried to threaten me and get me to back down. I told him if he did that I would sue him and that if my CC company accepted the date/time coded evidence I'm sure a judge would as well. I gave him one more opportunity to do a professional touch up on the scratches (not a $1,000 repair) their regional director would rather get into a legal battle than compromise. read more

Car Crafters - Scratches done by Car Crafters - Body Shops Near Me - Albuquerque, New Mexico

Beware! Took my car in for hail damage. Had I read the reviews, I'd have gone elsewhere! [[HIGHLIGHT]]They had my car for almost a month, with very little communication given.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Forget about them responding to your voicemail.[[ENDHIGHLIGHT]] They called us to pick up vehicle, that it was done. After paying the deductible, we go to the car, only to find the hood of the car is about 2 inches raised, not flush with the vehicle. Inside tinting was damaged/torn on passenger side. Hatch door had a very bad dent, not there before, and there was paint, and or glue residue inside and outside of the car! [[HIGHLIGHT]]No explanation or apology.[[ENDHIGHLIGHT]] They kept the car another 10 days, and it is better, but not 100%. Hood is still not flush with the car. Husband said we could take it back, as it is still under warranty. I told him, NO WAY. I do not want them touching my car ever again. I will go somewhere else, even though it will cost me. read more

My vehicle was worse than it was when it went in the shop. How can I give them a 0? Now they send me to collections when it was an insurance claim. [[HIGHLIGHT]]I haven't received any letters stating I owe anything.[[ENDHIGHLIGHT]] I will be reporting them and getting an attorney. read more

You can find a better place, dropped off my car and the estimate came to what I expected, read thru it and seen half of the price was labor work which I highly doubt they would take that long to fix it. Anyways [[HIGHLIGHT]]I called about more than 5 times for a week and a half to see the status, progressive repair dude never picked up so I just decided to go in and check[[ENDHIGHLIGHT]], [[HIGHLIGHT]]well turns out my vehicle was "totaled" would have been great to know in the first 2 days like the guy said he would call.[[ENDHIGHLIGHT]] So now I'm out a vehicle, insurance gave me a pretty good ACV but with that I'm still unsure why my vehicle was totaled. Still didn't speak to that guy either when I went in. [[HIGHLIGHT]]Communication was beyond terrible[[ENDHIGHLIGHT]] read more

been a long time customer and after this last time I will NOT USE CAR CRAFTERS IN THE FUTURE. they added stuff to estimate not apart of accident no return of calls, almost got my car totaled. pick it up and they didn't fix it right it was cut not fixed after a week of having it back "new bumper has smudges and the mud flap not even attached may fall of and the part by wheel is cut not even sanded down and now have to take it back due to warranty. worst service I've ever had in the 30 years I went to them. shake my head read more

Furious! I just found out when my husband refilled my windshield washer fluid tank, that when my car was repaired at Car Crapters, they did not replace the engine cover retaining screws! It is just lying there! read more

I took my car to carcrafters because my insurance said they were the closest "in network" shop to repair damages from a hit and run. Not only did they under estimate the repairs necessary but when I refused their service they didn't properly re-install my front bumper or side markers. Now there is a plastic panel dragging along the road and I have no side marker lights. When I walked up to the car with the car rafters rep, I noticed the side marker dangling, pointed it out, and as I touched it the side marker fell out into my hand with no pressure and his response was "it was like that when we got it". Id also like to add that I have 20 years of automotive experience and am ASE certified for parts and diagnostics. read more

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Went to Car Crafters on Montano to get my Tesla repaired. Stephanie Jensen greeted us and then took 90 minutes to get our estimate. [[HIGHLIGHT]]We then told her the party at fault had the Generals insurance and she said they don't work with them so I asked for her to email me the estimate so I could forward it to the insurance and I would pay for the repairs and get reimbursement. She agreed but took five days to email it to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called her twice and she never called back.[[ENDHIGHLIGHT]] She informed me on the initial visit that they would not order parts until they received a deposit. I told her I would see what the insurance said, [[HIGHLIGHT]]I got a call three weeks later from her telling me that they ordered parts and I told her we went elsewhere because she would not return phone calls or emails.[[ENDHIGHLIGHT]] She said I would have to pay a restocking fee for the parts. I suggested that she should attend college and take an ethics class. The lights were on but nobody is home! Suggest taking your vehicle somewhere else! read more

Great service! Scheduling is a little behind due to delay in shipping parts but the customer service was fantastic! Dan was great in keeping me informed with the entire process. My Jetta looks great and we are back on the road! read more

Terribly unprofessional, false advertising. Incompetence from the front of the house all the way to the back. Rude service, incomplete work. Not friendly, not helpful. The absolute worst car repair facility in New Mexico. The people here will lie to you and waste your time. Everyone was having a bad experience and they treat their employees terrible. Avoid this place at all costs. It is worth the wait to find another collision repair center. If you value your time and honesty, please stay away from Car Crafters. read more

My truck was rear-ended on PDN in 2016. The vehicle in front of me came to a dead stop. I was able to stop in time to avoid hitting the car in front of me, but an inattentive driver came screeching into the back of my truck which rammed me into the car in front. Cut to the chase: my front and rear end had damage. I ended up bringing my vehicle here at the recommendation of Geico. I had heard great things about the quality of repair. A week later, disappointment was all I found when I picked it up. My vehicle needed repair to the front bumper, the grill, rear bumper, tail gate, and rear head lamps. Boy was I in for a shock when I picked my vehicle up. Upon inspection of the front bumper, I noticed the plastic molding was not sitting flush with the metal as it did before the wreck. I brought this issue up with Bruce, who coordinated the repair, and I was told it was because the part was not OEM, but he said they would order a new one and call me to bring in my truck to have the part replaced: that was lie. I never heard back from them again. The other area of disappointment was the rear tail gate. Upon close inspection I could see several "peaks" in the paint. These are little bumps that come from them either not sanding down correctly or dust getting caught on the paint. They also did not apply the decals to the tail gate. They told me to schedule an appointment later on and that they would do it for me. Let me set one thing straight. An auto repair kills serious time off a person's schedule. You have to take time off work, arrange rental cars, etc. I think taking a car to the shop one time should be sufficient. At this point, they were already wanting me to come back for two issues they should have dealt with while the car was there. It is a shame that they allow cars to come out their front doors like this. So for the grand finale, they also caused damage that was not there in the first place. I have a headache rack on my truck. I installed this myself and took great care in doing so. It has never been removed. At the time of pickup, I was focused solely on the impacted areas from the crash. I noticed this new damage after I had already brought it home. It appears that they removed this headache rack and reattached it. Somewhere in the process, they smacked the cabin with the headache rack and left two deep dents/scratches on each side of the cabin directly in front of where the headache rack attaches to the truck bed. I'm not mincing words. This place was god-awful. I'm not sure if my vehicle was treated like this because it is older, but this quality of repair work is unacceptable. I would recommend you take your repair work elsewhere. read more

Car Crafters - New damage caused by them removing headache rack - Body Shops Near Me - Albuquerque, New Mexico

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Poor customer service Especially Roger Garcia Almost two months to fix a car Unacceptable! Go elsewhere! Hope my car gets fix right when I get it eventually! Hope rest of the service is better than the Agent working or not working with me! read more

I give Car Crafters one star, not for the work that they did, for customer service. My accident happen 3 months ago and in those 3 months, I received only 3 calls. One was to let me know that they had my car. A second call telling me parts had been ordered, then nothing. Had to use FB to get their attention that I wanted to be kept informed as to the progress. I found that even when they called me to tell me the car was going to be done, and I gave them the option of the next day, they didn't even call me then. It was the next week when they called me that the car was finished, "Ready to go." with a smile in his voice. Upon arrival, and was asked for a check that the insurance company had sent me, I asked what check? "Oh, did you cash the check?" Again I asked "What check? I never got a check!" As it turns out, a half hour later, the body shop had received the check and cashed it. I felt insulted, disrespected, and wasn't in the mood to hear just what they had done to my car. Walking in front of the person who brought my car around, putting my had behind me indicating I wanted the key, I got in and drove away. I felt like a mushroom all the way through this process. Kept in the dark at all time. If I can, I'll never go back there again. read more

They were very professional and kept me up to date on the progress of my car...There is one piece that is not here yet but that's how it goes after Covid... read more

So I have been here in the past. Once it was good then the next time it was crap. So I just got hit and decided drop it off here. Insurance says this is a preferred location. Again service is not that great. It was with progressive and the lady just wanted to sit in her office with her feet up. I had to wait 40 minutes before some insurance writer guy walked out with me. They did not go over what was going to happen they said they would call, day two no call, so I called. Girls says it could be a week before my vehicle is looked at. I will update as the process goes on. Fancy place for crappy customer service and it may not be this place fault it could be the progressive persons fault Update: took car back the says he did not remove the bumper. I told him if that were true why are the screws missing and why are other screws not tightened. Also told him, your statement to me was, bumper was removed and reinstalled. He still wanted to argue the repair, said he will do me a favor and screw in the bumper. This place would rather argue their screw up than fix it. read more

I always had a good experience with Mercedes-Benz recommended body shops in the past. This time was different. 1. Repair estimate appointment was at 1 p.m. Sept 5th. I waited two hours for a damage inspection and another hour for the estimate. 2. No repair appointment was given until I emailed a request. 3. Vehicle mileage in on Sept. 25 was 40,452 Mileage out on Sept 28 was 41,198. Where did my car go this week and how did a new panel ding appear? 4. Estimate given increased by 58%. Why didn't service adviser call Mercedes to verify cost of chrome grill? Rim repair doubled in price. 5. Paid high bill then found grill had not been replaced. Waited 1.5 hours. Then running lights were not working. Waited again. Then tires had been inflated up front- deflated in back. Took GLK to tire shop to fix. read more

Car Crafters - Poorly adjusted tire pressure - Body Shops Near Me - Albuquerque, New Mexico

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Hahaha. Biggest joke of a company in Albuquerque. Do not trust repairs here. They are unprofessional and unreliable. No one takes responsibility for their actions. DO NOT USE. read more

My car needed a front bumper, it's been six weeks and they still haven't been able to get it back to me yet. First they couldn't find the parts, now they don't have the brackets. Every time I call I just get a voice mail. No real communication with them unless I show up at the shop. I have listened to them give the same runaround to others while waiting for a rep to come out and talk to me. Wow. Bad business practices here not recommended. read more

The repair performed on my vehicle was far less than one would expect. There is paint dimples or blemishes, wax like material left without proper cleaning, and body molding that protrudes (sticks out) where it should not. My impression is that their staff is not properly trained or able to produce quality work. read more

When you're on hold calling Car Grifters the recording plays this inane rock jingle with the singer belting out the lyrics "Car Crafters! It's like it never happened!!!!!!!!!!!" over and over and over again. Well here's the deal. With Car Grifters, you *know* it happened. Your car isn't quite the same as when you brought it in. And when you ask what are no doubt frequently asked questions, you know you're being fed lines that have been polished to a shine given how many times the lines are fed to customers. It's not possible to believe Car Grifters. I always get the impression dealing with Car Grifters that things are even worse than they seem. Parts mysteriously disappearing. All kinds of things. I simply don't trust these guys. [One other thing: the on-hold recording has a short skit between this dude and some girl, and they chit chat about how great Car Grifters is. At one point the dude talks about how he just brought his car in to Car Grifters, and then had one of the cookies they offer in the lobby---wait a sec. I saw no cookies in the lobby in all the times I've been to Car Grifters on Montano. They can't even get that little detail right, lol] read more

they fixed my older impala and although it took a few weeks it looks good and they billed insurance..

They had our car for over a month. They said that they ran a test on our car but didn't. Had to take it somewhere else to actually get it fixed. The repairs they did do such as replace windshield was not put in correctly and now when it rains the window does not defrost correctly. read more

Absolutely terrible. I experienced borderline fraudulent behavior here with my insurance. My friends car was botched here and she told me to avoid it. Should have listened. Shocked Tesla has authorized this shop. read more

General manager, Kevin, decided to refuse service after a "social media review". And, it was an honest review. The front desk staff definitely did a 180 afterwards, so at least they listened. Service manager Dylan won't be straight up with you about repairs, and they will rudely refuse service if you call them out. Sketchy business practices and communication. Blessing in disguise, save yourself the trouble, go somewhere who cares and is on the up and up. read more

I wish I had the reviews before taking my vehicle here as it's not looking so good. Anyways, from my experience with car crafters I would recommend you make sure not to leave anything of value in your car because it will be rummaged through and stolen. I mentioned my compartment and glove box and been gone through and was very quickly dismissed. The watch they stole pings to the area of car crafters. Their recommendation? Come and see if can hear it pinging at the shop and track it down myself. I was promised calls back at least 3 different times to no avail. Haven't been this disappointed in a long time. Do not give them your business. Find a reputable company who will take ownership of the problems. More theft will continue it won't stop at mine. read more

Just picked up my car yesterday. I am very pleased with the end result. My car was stolen in December and had lots of damage to it. After speaking to my claims adjuster Luis from Geico, I decided to go with Car Crafters (I was the jingle from the commercial) Bruce is very good a service manager/advisor at Car Crafters and kept me updated as to the work being completed. Although it took longer than expected I trust it was because car crafters wanted to deliver a quality restoration and I have to say they delivered! Thank again. Keep up the good work. read more

My car was supposed to be complete on January 26 -- first they called a week after I dropped it off and said they failed to order the parts so they're behind and ordered it but unsure of completion. It's Now February 9th and they just got my part in and now that they're assembling it they realized they failed to see that my lights were also broken so now they have order those parts and unsure how long it will take. Probably another few weeks considering how long the last ones took. This is absolutely ridiculous and unprofessional. I've had my car in the shop for a month now and they are just seeing they FORGOT to inspect my lights to see if those were broken as well. or maybe they broke it while assembling the car, regardless, this is insanely unprofessiona. read more

Horrible. Damage done after accident was nust clear coated over fish eyes and runs all ober my girls truck. Been waiting 3 mos for a supplemental repair. The absolute worst! Said the runs were there tried to argue me down I whipped out the pics and the guy walked inside and said call your insurance company were not fixing it unless you pay there is nkthing wromg with it. So much for the lifetime warranty on their work, run dont walk away from this shop! read more

The employees were very nice respectful and kind. I was in a hurry and they attended to me quickly even emailing my estimate. The estimate was $1000 more than the other 3 i places I want . With that said I will not be using car crafters come on now $1000 more ‍‍‍ read more

The receptionists are amazing. The manager I worked with, Matt, was superb and I really enjoyed interactions with the mechanics. I came in to have aftermarket body and paint work done on my Mustang and everything came out just as perfect as if it came new out of the factory in only 4 days. Me and other mustang crew in town were very impressed with the quality of work. They even kept the crew there for me an extra half hour after close on a friday to help switch my license plate that has specialty lock bolts and requires removal of the bumper. Amazing place. I was recommended by Dyno Edge to there and they were dead on about their customer service and quality of work :) read more

Car Crafters - Installed and pained front end, hood, and side skirt/rocker panel to match factory race red. Installed inserts. - Body Shops Near Me - Albuquerque, New Mexico

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This place sucks. I brought my car in to get an estimate, which I thought was 30% to high. I said that I didn't want them to repair the car. So, when I picked it up the passenger door was completely taken apart. I asked that they put it back, but they said that I signed something allowing then to leave it that way. It felt like they were trying to punish me for not having them do the repairs. I will never go back there again. read more

Car Crafters - Body Shops Near Me - Albuquerque, New Mexico

A horrible experience from beginning to end. The car that I drive for work was vandalized while getting the windshield replaced. The glass company took it to Car Crafters on Montaño to repair a door and a fender. They had it there for almost a week. When I finally got it back, the finish was absolutely terrible. I took it back to show them how bad it was. The guy who looked at it(Roger) agreed that it should not look like that. He said that they would redo it and they would need it for one day to get it done. I made arrangements to drop it off that afternoon(Thursday). And pick it up just before closing time the following day(Friday). We had a driver that was on vacation for the rest of the week. So, I was able to drive her car on Friday. I called Roger twice on Friday for a status update and left a voicemail each time. Closing time came and went with no communication from Roger or anyone else from Car Crafters. I got a ride over there first thing Monday morning so I could be there when they opened at 8:00. Roger was not in that early. But, I talked to someone else. This person told me that it just needed to be put back together, and it would be ready in an hour or two. So, I waited. I finally heard from Roger about 10:45. He told me that it was "baking in the booth", and they would get it put back together as soon as it was completely dry. And, it would be ready in an hour or two. At 1:30 Roger had me take a look at it. I pointed out a few specific things that shouldn't have been there. He said that he was going to "buff those out". At 3:00 I was told that the car was ready and I was finally pulling out of the parking lot around 3:15. I got an opportunity to look it over a little bit later. I was not surprised to see that nothing was "buffed out". So, once again they sent the car out with dirt, hairs, and other things in the paint. Along with a few runs. It was definitely better than before. But still not good. There is no point in taking it back. They obviously aren't going to be able to get it right. I had already missed a full day of work because of this. And, I need the car to be able to work. They should change their slogan from " It's like it never happened" to "It's like something else happened. But, hopefully you don't notice". read more

We took our car for an estimate today at Car Crafters on Paseo and had the worst experience. The main person handling estimates there that I will spare naming at this time wanted to charge us more than $12000 for a car that is currently drivable. When he was questioned in a calm and respectful way he became extremely rude and told us it's our fault for this incident. Knowing that an animal jumped out in front of the car in the middle of the road at night. That's not his job. He practically threw the estimate at us and walked away. Needless to say we will never use them in the future. We had a good experience at a different location but I would highly recommend staying clear of this location on Paseo. read more

Let me start with the good. Chris Mora with the Farmers service team was great, responsive, and my car looked beautiful when they were done repairing it after a car side-swiped me. However, I also wanted to see about getting my windshield fixed while my car was in the shop from a rock hitting it on the freeway using my own insurance. The progressive service team was TERRIBLE!!! I literally could not get them to return a call no matter how many messages I left. When I randomly got one of them on the phone, he took my claim number and said he would work on it, then never did, and never returned my phone call after. When I called the front desk to speak to a manager about this, the woman who helped me was rude and told me that it was "their policy" not to let customers speak to managers until the service advisors had been talked to, the service providers who would NEVER return my call. In the end, I was not able to get my windshield fixed because of this. I would leave 0 stars for the progressive team if possible. This is a TERRIBLE way to run a business and I will never be back. read more

A horrible experience from beginning to end. The car that I drive for work was vandalized while getting the windshield replaced. The glass company took it to Car Crafters on Montaño to repair a door and a fender. They had it there for almost a week. When I finally got it back, the finish was absolutely terrible. I took it back to show them how bad it was. The guy who looked at it(Roger) agreed that is should not look like that. He said they would redo it and that they would need it for one day to get it done. I made arrangements to drop it off that afternoon(Thursday). And pick it up just before closing time the following day(Friday). And, we had a driver that was on vacation for the rest of the week. So, I was able to drive her car on Friday. I called Roger twice on Friday for a status update and left a voicemail each time. Closing time came and went with no communication from Roger or anyone else from Car Crafters. I got a ride over there first thing Monday morning so I could be there when they opened at 8:00. Roger was not in that early. But, I talked to someone else. This person told me that it just needed to be put back together, and it would be ready in an hour or two. So, I waited. I finally heard from Roger about 10:45. He told me that it was "baking in the booth", and they would get it put back together as soon as it was completely dry. And, it would be ready in an hour or two. At 1:30 Roger had me take a look at it. I pointed out a few specific things that shouldn't have been there. He said that he was going to "buff those out". At 3:00 I was finally pulling out of the parking lot. I got an opportunity to look it over a little bit later. I was not surprised to see that nothing was "buffed out". So, once again they sent the car out with dirt, hairs, and other things in the paint. Along with a few runs. It was definitely better than before. But still not good. There is no point in taking it back. They obviously aren't going to be able to get it right. And, I already missed work on Monday. I need the car to be able to work. They should change their slogan from " It's like it never happened" to "It's like something else happened. But, hopefully you don't notice". read more