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    Car Crafters

    1.9 (93 reviews)
    Open 7:30 am - 5:30 pm
    Updated 3 weeks ago

    Services - Car Crafters

    Auto body restoration

    Bumper repair

    Collision repair

    19 More Services

    Auto customization

    Dent removal

    Auto exterior customization

    Auto frame straightening

    Auto frame testing

    Auto hail damage repair

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto mirror repair

    Auto mirror replacement

    Paint and scratches

    Vehicle painting

    Auto battery or electrical system repair

    Auto steering and suspension repair

    Rust damage repair

    Rear-end damage

    Auto window repair

    Auto window replacement

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    Recommended Reviews - Car Crafters

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    Reviews With Photos

    Scratches done by Car Crafters
    Benjamin Z.

    My insurance company recommended Car Crafters on Northeast Blvd in Albuquerque New Mexico. They appeared to be extremely professional in they way they did the estimate and they obtained the parts required for my repair. When I dropped off my car they did a very detailed inspection of the entire car's body noting every tiny blemish in the finish and had me sign it to confirm the had other minor body imperfections (makes sense). Little did I know that the detailed inspection was a combination of theater and CYA. Once they had the car I was informed once they got the car taken apart they realized they needed additional parts (understandable). They gave me a date about 10 days after the parts arrived as an ETC...I get a text 7 days later telling me my car was completed and ready to pick up. But was then told my insurance company hadn't paid them for the balance. It took 4 more days until they would release my car. When I came to pick it up that's when the real crap started: the hatch latch had a huge scratch in it, none of the emblem lettering (brand, model, etc) was attached, the trunk was still filled with broken glass, and the clear tape I used to cover the broken window with plastic between the accident and repair was still all over the car. They apologized and took the car back to their shop while I waited. When the car came back they had vacuumed the broken glass, polished the scratch on the latch, and admitted that it needed a new latch. They removed about 70% of the tape remnants and told me they were going to order a new hatch latch and apply the lettering and remove more of the tape when they install the new latch (reasonable). When I got home I noticed a pair of new scratches on the rear support pillar near the accident area: I'd never seen those scratches before and they were not on that detailed intake inspection...they were not oxidized in the least...these were NEW scratches. I immediately took a photo and texted it to my insurance adjuster. By the time I got home Car Crafter was closed so I figured a date/time coded photo and a date/time coded text would be proof enough that I identified the new scratches less than 20 minutes after picking up the car. Silly me. In addition noticed error codes on my dashboard about a bad rear light (it was a rear end accident) which they gave me a hard time about. You do a $3,500 repair on a rear end collision and won't admit that you would be responsible to replace a broken $1 tail light (ridiculous) ?!?!?!?!? When the hatch latch arrived and I returned to have the new hatch latch and lettering installed I showed them the new scratches they took zero responsibility, blamed me, and debated the validity of my date/time coded photo and text to my insurance adjuster. Not only that, they forgot to order one of the model lettering plates so I had to bring the car back a THIRD time for them to install the missing lettering emblem and replace the broken tail light. During the interim of them doing the second round of repairs and ordering the missing lettering the shop manager referred me to the regional director, James Lowe, in regards to the scratches. I texted Mr. Lowe...I spoke with him over the phone...I sent him a copy of the photo of the scratches and confirmed my sending the photo to my insurance adjuster within minutes of my driving my car away from his shop...he confirmed those scratches were not on the intake inspection. He made an appointment to inspect the scratches in person the following Monday when they installed the last of the lettering emblems and tail light. When I got there he had already made up his mind and was obviously planning on doing NOTHING to compromise on the situation. He asked me "why didn't you send us the photo instead of your insurance adjuster?" I told him the photo is date/time coded as well as the text to my insurance adjuster and that his shop was closed and I had no place to send the photo. I asked him "why wasn't the scratch noted when the car was inspected at intake?" and he shrugged it off stating "they could have missed it." So no matter the signed, confirmed, and date/time stamped irrefutable evidence their regional director was not going to compromise. To even use some touch up paint. Nothing. I got an estimate to repair the scratches as requested by my CC company. I told Mr. Lowe what my plans were and that I was going to refute the charges to my CC company. Mr. Lowe threatened that if my CC company reversed the charges he was going to get a mechanical lean on my car, have it repossessed, and I would have to pay for the tow (SERIOUSLY?!?!?!?). He tried to threaten me and get me to back down. I told him if he did that I would sue him and that if my CC company accepted the date/time coded evidence I'm sure a judge would as well. I gave him one more opportunity to do a professional touch up on the scratches (not a $1,000 repair) their regional director would rather get into a legal battle than compromise.

    Stuart L.

    I took my car to carcrafters because my insurance said they were the closest "in network" shop to repair damages from a hit and run. Not only did they under estimate the repairs necessary but when I refused their service they didn't properly re-install my front bumper or side markers. Now there is a plastic panel dragging along the road and I have no side marker lights. When I walked up to the car with the car rafters rep, I noticed the side marker dangling, pointed it out, and as I touched it the side marker fell out into my hand with no pressure and his response was "it was like that when we got it". Id also like to add that I have 20 years of automotive experience and am ASE certified for parts and diagnostics.

    New damage caused by them removing headache rack
    Julian G.

    My truck was rear-ended on PDN in 2016. The vehicle in front of me came to a dead stop. I was able to stop in time to avoid hitting the car in front of me, but an inattentive driver came screeching into the back of my truck which rammed me into the car in front. Cut to the chase: my front and rear end had damage. I ended up bringing my vehicle here at the recommendation of Geico. I had heard great things about the quality of repair. A week later, disappointment was all I found when I picked it up. My vehicle needed repair to the front bumper, the grill, rear bumper, tail gate, and rear head lamps. Boy was I in for a shock when I picked my vehicle up. Upon inspection of the front bumper, I noticed the plastic molding was not sitting flush with the metal as it did before the wreck. I brought this issue up with Bruce, who coordinated the repair, and I was told it was because the part was not OEM, but he said they would order a new one and call me to bring in my truck to have the part replaced: that was lie. I never heard back from them again. The other area of disappointment was the rear tail gate. Upon close inspection I could see several "peaks" in the paint. These are little bumps that come from them either not sanding down correctly or dust getting caught on the paint. They also did not apply the decals to the tail gate. They told me to schedule an appointment later on and that they would do it for me. Let me set one thing straight. An auto repair kills serious time off a person's schedule. You have to take time off work, arrange rental cars, etc. I think taking a car to the shop one time should be sufficient. At this point, they were already wanting me to come back for two issues they should have dealt with while the car was there. It is a shame that they allow cars to come out their front doors like this. So for the grand finale, they also caused damage that was not there in the first place. I have a headache rack on my truck. I installed this myself and took great care in doing so. It has never been removed. At the time of pickup, I was focused solely on the impacted areas from the crash. I noticed this new damage after I had already brought it home. It appears that they removed this headache rack and reattached it. Somewhere in the process, they smacked the cabin with the headache rack and left two deep dents/scratches on each side of the cabin directly in front of where the headache rack attaches to the truck bed. I'm not mincing words. This place was god-awful. I'm not sure if my vehicle was treated like this because it is older, but this quality of repair work is unacceptable. I would recommend you take your repair work elsewhere.

    Poorly adjusted tire pressure

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    3 years ago

    they fixed my older impala and although it took a few weeks it looks good and they billed insurance..

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    Page 1 of 3

    Ask the Community - Car Crafters

    Review Highlights - Car Crafters

    Dan with Car Crafters turned a horrible experience into a happy ending.

    Mentioned in 3 reviews

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    ABQ Collision - Body Shop Paint and Collision Repair New Mexico, Albuquerque, Rio Rancho and surrounding areas

    ABQ Collision

    (13 reviews)

    Midtown/University

    Had some repair work done here. ABQ Collision did a great job…read more Repair cost was reasonable, and Leroy did his best to make sure that all of my questions were answered and concerns addressed. During the repair, ABQ Collision forgot to re-affix the under-tray, which came lose, and replaced the entire thing at the cost of the part. Some areas for improvement: 1. ABQ Collision did not promptly let me know that my replacement headlamp had arrived and I could bring my car in. I found out the part was there when I called to check since I hadn't heard anything for a while. 2. ABQ Collision was reluctant to admit that the under-tray issue was their fault, and did charge me around $60 for the part. I would have expected that to be written off since that was their mistake and the cost was relatively small. Still, I'd gladly come back.

    I'm so happy with the service at ABQ Collision! I recently paid off my car and with that comes…read morerepairs and updates I wouldn't otherwise do. My passenger side headlamp was out. I know the dealership could do it but why go there when there are other (closer) options in town. I found ABQ Collision on another search site. I called and made an appointment for a lightbulb replacement and headlamp restoration. It was seamless and the service took less than 24 hours. The price was very reasonable! When I picked up my car I was so pleased with how clear the headlamps came out. It was just like when I drove my car off the sales lot for the first time. Leroy does quality work and will answer all your questions. He was exceptional and I will go to him for any future auto body needs. Thanks again.

    Goodfellas Auto Care Collision and Detail

    Goodfellas Auto Care Collision and Detail

    (29 reviews)

    North Valley/Los Ranchos

    I found Goodfellas when I needed some body work done on my car. Art, the owner, picked up the phone…read morewhen I called, and got me in right away. He was honest and direct about what needed doing. My car insurance was a pain to work with, and Art coached me through the whole thing. Additionally, Art/Goodfellas really stepped up and helped me handle them and get reimbursed. (He even gave me the lowdown on which auto insurance companies might seem like a good deal because they have cheaper rates, but they try to wiggle out of paying when you need them). I was so impressed with the work they did on my car that insurance covered, that I wound up scheduling a follow-up to have them fix another issue I'd been meaning to fix. They did good work, at a much better rate than the previous shop that had given me a quote. Also, I'm not much of a movie person, but the Goodfellas theme/decor was entertaining, too. Good people, honest owner, good work. Would definitely recommend.

    Mr. Art and his crew did an exceptional job repairing my van after it was wrecked into while it was…read moreparked out on the street. The other car took off snd I didn't know what to do. Art took care of everything with my insurance and made sure the claim would be processed as a hit and run and not a collision claim so my rates wouldn't go up and my deductible was reduced. The repairs to my van were perfect. I would recommend them highly.

    Southwest Collision Craftsmen

    Southwest Collision Craftsmen

    (24 reviews)

    Midtown/University

    They did really excellent work! My car come out looking like how it looked before the runway car…read moretire hit me. I'm very pleased with there work and I would recommend them to anyone. Their customer service is very friendly and ready to answer all your questions about your car.

    My car was rear-ended in Nob Hill on Valentine's Day (after a nice dinner out with my hubby…read more.. sigh). The good part: the guy who hit me had the same insurance company as me, so claim processing was pretty easy. The bad part: the insurance company steered me to their associated collision repair facility, which declared my car a total loss (ARGH!) only because the cost of repairs exceeded 75% of the value of the car. I wouldn't have been able to buy a new (or even used) car of the same quality with the insurance buyout, and I just KNEW the car was repairable. I found Southwest Collision Craftsmen here on Yelp, read all their good reviews, and went to them. Bottom line: except for a few factors (which were relatively minor in the long run), I'm VERY happy I did! Manny (the owner) and a manager both did thorough inspections to arrive at a repair estimate that was significantly lower than the insurance company's facility quoted. (Of course, it helped that I provided a copy of the other place's estimate!) I had several long conversations with Manny about the pros and cons of going ahead with the repair. We faced a substantial risk of them getting way into it, then finding (after ripping the car apart to the point of no return) that it was not repairable after all - at which point I'd have to pay for the work to date, then scrap it. Manny made sure I understood the risks from all angles in advance. We took the chance, and it paid off. YAY! The downsides: 1) I had to make multiple appointments and come back multiple times to get SWCC's estimate finalized and get the work going. 2) The work took MUCH longer than they anticipated (several weeks longer!), even with built-in timeframes for ordering & delivery of parts. There were delays in starting the work, and delays in promised completion dates. 3) While Manny is a very friendly, sociable guy, that sometimes leads to in-person and phone conversations that are way longer than necessary just to get updates. The upsides: 1) SWCC stuck by their repair estimate, and did not add extra costs or any work we had not already discussed. No surprises on the final bill! 2) When I finally got my car back, it looked GREAT! Better than it did before I got rear-ended! 3) I got to keep the car I loved, and the repairs were ALL covered by insurance and then some. WIN-WIN! In the end, I was VERY happy with how everything turned out. Despite the relatively minor glitches, Manny and the staff at SWCC are very helpful, friendly, thorough and professional. And the technicians' work is EXCELLENT. If you need top-quality collision repair at a fair price, I highly recommend Southwest Collision Craftsmen.

    Car Crafters - bodyshops - Updated May 2026

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