Brought my Mercedes RV in to repair the front-end after a collision. I was impressed by Loid's facility, but moreso by the professionalism and support from Jerome, my service advisor. From his knowledge of the repair, to the detailed estimate, working with insurance on my behalf and keeping me fully informed throughout the process, I was completely impressed. The work they did was high quality, clean lines on all the new parts and the paint was a perfect match even though my RV is 10 years old. I'd recommend Loid's for your repair service, especially if you have a Mercedes as their authorized Mercedes repair shop made the difference in the quality and overall customer experience I had. Thank you Jerome & team! read more

Loid's Collision Center - Front end repaired! - Body Shops Near Me - Albuquerque, New Mexico

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Loids did an outstanding job on my car after hitting an Elk. The car looked brand new. I admire their battle with the insurance company to only replace with original parts. If you want it done right, go to Loids! read more

I had an excellent experience at Loid's. They installed Xpel Ultimate Protective Film on my Rivian. I felt comfortable from the start with their professional service and willingness to work with my schedule. At the last minute, I decided to add window tinting, and they made it happen during the time my car was already scheduled. I recommend them highly! read more

very overpriced. I brought here my 2011 Toyota Prius because it had a front end collision but wasn't bad. the car itself worth $9000 but they gave me a quote for $13,845 read more

Very professional , Nyk & staff kept us informed throughout process. Vehicle was repaired & returned clean & detailed , very pleased Note : Second vehicle we have brought to them ! Don't hesitate to take your vehicle here read more

This is probably the only review I will do here but I need some way to show my appreciation for Nyk and the team at Loids. I have been involved in two smashes and after the fantastic service and support that Nyk provided the first time, there was no question on who I wanted looking after my repair a second time. Nyk helped me navigate me through the minefield of insurance policies and dealing with the estimators to get the best (and safest) outcome for me. Nyk really went above and beyond in keeping me informed and abreast of the insurers and intent and actions were, including when they conflicted with what 'the right thing' was to do. Ordinarily I would be oblivious to these issues but Nyk was outstanding in helping me get the best outcome for my circumstance. Of course, Nyk did not accept my gratitude himself, he preferred to acknowledge the work of the Loids team, further demonstrating the character of the man. Thankyou Nyk for all your work it is not always easy doing the right thing but I appreciated all the effort. I cannot recommend Nyk and the team at Loids enough. Thankyou. read more

My Audi SQ5 needed a repair on the rear left side as someone had run into it and left a really huge gash. I asked my trusted advisor at Audi of Albuquerque who he recommended for an Audi repair as my car had a special metallic paint color and he referred me to Loid's. Their new location on San Diego is new- everything there is modern and sparkling clean/new. I was able to drive her in the next morning for an estimate and had the pleasure of working with Nyk. He gave me a fair estimate and timeline of what was to be expected for the repair. He worked flawlessly with my insurance company for hammering out the final claims on the repair. He also worked very quickly in ordering the parts needed from the Audi dealership. He was even nice enough to give me a ride to rental car center the morning I dropped my car off to them. A week and a half later, I got my precious Audi back and she looks better than new thanks to the meticulous work done by these guys. I would recommend them for high-end collision work should you ever need it and for anyone that is uber picky about having the perfect finish on the car after a major repair. read more

Very good experience, they are prompt professional and gave us the best price. Highly recommend

What a weird experience. When I initially pulled up into the parking lot I could hear someone yelling at someone else from the parking lot. I really think it was the owner yelling at an employee. That should have been a big enough hint to not do business there. They basically wasted my time by quoting a ridiculous amount for a relatively easy job. The work environment seemed hostile due to the owner. Not a happy place, I took my business elsewhere. read more

This business has held my car for almost 8 weeks, and for the last 3 weeks I've been told "it'll be done by Monday". If you have an opportunity to take your vehicle anywhere else but this place, please do it. I have been lied to for three consecutive weeks and I'm very frustrated by the misinformation continually given. Today they told me "hopefully by Friday". read more

Absolutely the best. Body work exceeds all others. They even detail the inside of the car. Wow. What great customer service. Receptionist is excellent too. I will recommend them to everyone. Thank you, Loids! read more

I had to have my Toyota Tundra bumper replaced. After getting a few estimates around town not only was I able to keep my business "Local" but hands down the quality of work is 5 Stars! The price was more then far, the staff was great to work with, the turnaround time was fast, and once again the work was spot on! If you need any work done I highly recommend this place. Oh and the best part, my truck even came back detailed and super clean (yes I sent it in dirty)! 5 Stars in my book! read more

My experience with Loid's was horrible. After "working" on my car for six weeks, it ended up being a total loss. And then the service writer I mostly dealt with seemed to think it was my fault. Here's what Loid's could do better: They could communicate--I don't mean just do a better job--they could actually communicate. They could respond to a customer's concerns instead of ignoring them. They could focus less on profiting off insurance claims and remember that an actual human with work and other obligations owns the car they screw up. Don't take your car to Loids. Their greed makes them incompetent. read more

I can't say enough good things about Nyk, Anthony & the entire crew at Loid's. My insurance co directed me to Loid's for repairs and shortly after said they wouldnt pay for the coverage originally discussed. After being in a traumatic experience on the freeway before going out of town on a road trip (2 passenger tires down & rim damage plus front & passenger body damage), then having to fight for benefits I pay for, plus get a rental car, it was all mentally and financially exhausting. Nyk walked me through what was needed for my car, made recommendations regarding safety issues, advised me how to proceed, and helped clarify the damages to insurance for me to get the claim covered correctly. The crew at Loid's, from inspecting and storing my car, through repairs and the final buff, clean and detail by Anthony, went over and above any service I've ever received for any vehicle I've owned. When I would have accepted my car as complete (I didn't expect them to match 5yo paint perfectly) they self identified making it better and did it in the original timeframe promised. I would recommend Loid's for any service they offer, and will only take my vehicles there from now on. I wish they would take any thank you gift I offered, but all were refused and I was told "It's our job to provide this kind of service." You can't ask for better. read more

Working with Loids has been a horrible experience - not only are they rude, but they don't particularly care about the job they're doing. I'm not one to get my feathers ruffled easily... But I'm appalled at this body shop. I am warning you.. DO NOT go here... read more

Loids rides is the best bodyshop in New Mexico. They have the best tools and take their time to assure that the repair looks better than it did when the car came in read more

Chris gave us immediate quotes and was reasonable. We agreed to service and he ordered parts right away. We then had to postpone our service because of unexpected bills. He graciously worked with us on that no problem and stored the parts for us for when we were ready. When we brought it in Chris gave me a ride home. When the car was done, it was absolutely beautiful, they even washed and looked like waxed it because it was shiney. Chris and receptionist are very personable and easy to work with. Very honest and empathetic. Highly recommend. read more

The BMW dealership in Santa Fe recommended Loid's after my X5 was rear-ended. Nyk handled my claim and was extremely professional. He took care of everything from start to finish and called with status updates during the process. He even returned my rental for me. The excellent customer service made what I thought was going to be a nightmare into an easy fix. Forever grateful! read more

Took my brand new 2015 BMW to loid's after someone hit me. They have the best staff supper friendly and helpful. They helped me with my insurance claim. The staff kept me updated the whole time. Once my car was finished it looked fantastic, it looks brand new. I highly recommend loid's to anyone who is in need of some work done on their car. Thank you to all the staff at Loid's Collision for taking care of my car. read more