I took my car in for them to paint and install a new fiberglass hood on my car. They went above…read moreand beyond my expectations making my car look as good as possible.

First off this is the best tint, paint and body shop in Albuquerque and surrounding areas! I know…read moreyour thinking how can this be? There are more body shops in town than churches. The experience of dealing with any shop that's automotive related can be a burden. The customer service from James is above and beyond. He will answer or explain anything you ask. To were a non automotive inclined person would understand. The shop is small with a crew to match. However the work done is extraordinary. The tint and all other work done comes warrantied by James. The prices here are not the cheapest in town but are the cheapest for the quality that is done. The shop works on your average vehicles all the way upto high end luxury cars. If you need your vehicle fixed from an accident or just a sprucing up call Hames and make your appointment! I will be doing tons of business here from now until well I can't drive anymore!

My car was sent here for repairs by insurance. Everyone was friendly and patient. Took the time…read moreto explain process, timelines and expectations. Always texted with updates. My concerns were heard and addressed. Jonathan was my point of contact and a pleasure to work with. I hope to never need their services in the future but highly recommend!

Excellent repair to our Jeep Wagoneer! Cost was reasonable, they completed job fast and courteous!read more

I've been using Juan and Auto Depot for the past three years. They just finished a full detail on…read moremy 2024 Mustang and it is gorgeous! Will be back!

Once a year or so, I like to get my car washed, waxed, and detailed. It's good for it, and I can't…read moredo it myself. In this case, it had been three years since I had done it; with COVID, it just didn't happen. I googled places to get your car detailed in ABQ, and this came up. I love all the services they offer, especially the clay bar and wax, because that gets all the impurities off the paint and makes it like glass. I called on Wednesday, and they could take it on Friday. They even gave me a loaner car which was great; it freed me up to run errands and go home. The radio didn't work in it, but it was a complementary ride, so I really can't complain. He quoted me 299+ tax, and that's precisely what it was when I came to pick it up. It could have been more depending on the filthy ness of the vehicle. I dropped it off just before 9 am, and it was ready at 2 pm. The outside looked glossy, and shiny, except for a few places with water drops, but they were on the lights. The all-weather mats were clean and glistened like they had been oiled; I think they looked better than when they were new. The leather seats were shiny and everything smelled so nice. I was very impressed until I found a few remaining frys under the front seat when I moved it to get my phone that I had dropped. That made me feel like he could have done a more thorough job with the vacuum. However, I'm very happy with the job overall and would recommend to others!

Took me out to car to show what they were unable to fix. Could hardly see the scratch until he…read morepointed it out. They were great

Excellent service and outstanding results... 2026 Camry AWD with 100 mi. received pine cone damage…read more(big ponderosa pines next to driveway). Highly recommend for dents/dings!

Highly recommended! I've been here twice and both experiences were top notch. The first time was…read morecovered by insurance. I received honest and excellent craftsmanship with amazing customer service! The second occasion was paid for by a person who admitted to dinging my car in a parking lot, and I was on my own to pay up front and determine how to proceed. I knew Jess Munos Auto Body would perform excellent honest work for us, and for me (since there were no insurance perks) this time. Everything was spot on. I wish all repair shops had this type of integrity.

I found Goodfellas when I needed some body work done on my car. Art, the owner, picked up the phone…read morewhen I called, and got me in right away. He was honest and direct about what needed doing. My car insurance was a pain to work with, and Art coached me through the whole thing. Additionally, Art/Goodfellas really stepped up and helped me handle them and get reimbursed. (He even gave me the lowdown on which auto insurance companies might seem like a good deal because they have cheaper rates, but they try to wiggle out of paying when you need them). I was so impressed with the work they did on my car that insurance covered, that I wound up scheduling a follow-up to have them fix another issue I'd been meaning to fix. They did good work, at a much better rate than the previous shop that had given me a quote. Also, I'm not much of a movie person, but the Goodfellas theme/decor was entertaining, too. Good people, honest owner, good work. Would definitely recommend.

I got a ceramic coating done here by Isaac. He knew I was on a short timeline and got everything…read moredone on time and did a great job. Very professional very available by phone. I got some friends that will be hitting them up soon because of my experience. I called around town they gave me the best price.

My son went to Ratchet a few months ago to get his car wrapped and we were so blown away with their…read morefantastic work we decided to surprise my husband with a wrap for his car for his Birthday/Christmas. Birthmas, if you will. Holy cr** these guys are amazing! Chris did an amazing job communicating with my son to get my husbands car wrapped. My son had the vision and Chris was great at recommending tweaks that would make the vision come into fruition. Absolutely impressive all around. My husband was beyond surprised and I think I might have seen a teeny tiny happy tear. I HIGHLY recommend Ratchet Industries!

We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.