I got a detail done after getting my truck back from the dealership where it was covered in dust…read moreand in my opinion destroyed inside. On the spot did a "full" detail on my truck had it for about 5-6 hours and looked like a misters car wash granted it was free to me from the dealership to fix their mess up, on the spot was still paid for my truck but I was very disappointed with the detail. Tons of dust in all the cracks of my panels and air vents still, no leather conditioner was used, my windows were done poorly covered in smudges, My rims look like they were not even tried on, engine bay wasn't even touched. PLUS I got it back with paint chips on my door which I know weren't there because like I said I had just gotten my truck back from the dealership were they painted that exact door a week before. I have used another detailer the last 8 years I will be sticking with J&SONS MOBILE DETAILING.

Cleaned my car very nicely for my wedding! The smell stayed after a while and they listened to my…read moreconcerns about the windows fogging up. They were able to accommodate me with a cleaner that wouldn't cause fogging. Definitely recommend!

Thank you to the whole crew over at Zia, especially chuck for getting my car back to running…read morenormal. We may not have crossed the finish line yet, however we will. Excited to continue doing business with you, as your work is always top quality. As is your customer service. Thanks guys!

Wanted to replace a thermostat for 1320.00 that was not the. Problem…read more A 40 dollar part 15 minutes, fix it also charge me 233.00 estimate they never told me about, then lied, beware get second opinion they are not honest, freedom of speech

Angel was very courteous and kept me informed of the repair throughout the entire process. The…read morerepairs were done five days before the estimated completion date. All of the repairs looked very good.

I really can't say enough good things about this business. Unfortunately, I've had to use their…read moreservices twice, and both experiences were trouble-free. The work done on the damaged cars was flawless. Also, I was so impressed with the 'freebie', i.e. the INTERIORS of the cars were beautifully cleaned. I have and will highly recommend them.

Love my shiny, new looking car that's thoroughly clean (with great smell) inside out! My car has…read morelong been overdue for cleaning...and in my mind..was simply so filthy from all the dust and fur from frequent rides and shuttling my dogs to places! While my dogs didn't judge how fithy my car was...I as an owner felt pretty embarrassed and ashamed how poorly my car's maintenance and cleanliness were. I was able to schedule my appointment online...and even when I called them the day before my appointment that I needed to reschedule my appt last minute..they didn't make a big deal out of a hassle I caused. I knew my car would take a long time to clean/detail...and I just wanted to make sure I wasn't too tight on my time and that the car could be thoroughly cleaned. On the day of my appointment, Anthony (#2!) helped take a look at my car and quoted a price that was acceptable to me. He was very honest with the condition of my car and gave me a realistic timeframe on how long it may take them to clean my car. I ended up rescheduling it the next day since I had a meeting to attend and it would take a while to get it thoroughly clean. On the day of, Anthony was super flexible. He even showed up 30 min earlier before the shop open to wait for me. After I dropped my car off, he dropped me off to whichever location I wanted to go...and even picked me up when my car was done! So convenient..and I got to relax and not wait in an office while waiting for the car to be cleaned, too! It took almost all day to clean my car...since it was soooo filthy! (hey...I'm not really a car person..and thus never seriously cleaned my car..since it was going to get ruined by my dogs so frequently). But..when I saw my car after they cleaned it...WOWWWW is an understatement. I think it looked even much better than when I bought my car used/secondhanded from an online marketplace! The owner Anthony (#1) was also just as pleasant to talk to as Anthony (the guy who led cleaning of my car!. I would definitely love to use this business again when I need my car cleaning shenanigans done. They do a lot of things based on my conversation with them...regular cleaning, dog/dust cleaning, hazmat cleaning, etc. Talk to them and see what may suit you. I love that they were super accommodating and it didn't take so long to get my car scheduled and cleaned at all! Best choice choosing them to clean and detail clean my car! Thank you Anthony x 2!

After my first review, the owner personally called me to apologize. He offered to either redo the…read moreservice properly or give me a full refund, and he made sure to take care of everything. I really appreciated the effort -- mistakes can happen, but the way the owner handled it showed he truly values his customers and stands behind his business.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

They damaged our car and refused to acknowledge it even though there are photos proving same. And…read moretheir customer service is null. We purchased a 2017 Suburu in excellent condition early in January, only to have it back-ended two weeks later. It took several months for Progressive, the insurance company for the other driver, to set up an appointment to get our car fixed. We were thrilled when Progressive indicated Quality Collision was one of its preferred vendors. You were also our preferred vendor when we took the time to get our own three repair quotes. On our first visit to your shop,m we were greeted by Thomas Dilorenzo; he was respectful and professional. Thomas also helped us when we picked up the car on April 7. At the drop-off on March 31, we were told the job was estimated at five days. Once we discussed the job with Progressive and your shop a week later, we were told it could take ten more days. We called a week later and were told it would be ready by the end of that week, late on Friday afternoon or at the latest the next Monday. We called again the following Monday, and the car wasn't ready; I asked to talk with a manager and began talking with Edwin. He proved to be a valuable source of information and communicated with us frequently with updates and the reasons for delays. One of the things he mentioned several times was the importance of the quality check before the car left the lot. There were several issues ensuring the car was ready.  We finally picked up the car on Friday, April 7. When I say Edwin did a tremendous job building a relationship, I mean it. We were impressed with him and his commitment to customer service despite the number of issues he ran into with the car (none of them due to your shop). So impressed that we were going to bring the car back in and pay to have QC redo our hood (damaged by sitting under a sappy tree). I was already writing your stunning reviews in my head for Yelp and Google. And then came Ron. When we picked up the car on a Friday, it looked great, except for one issue. The front windshield was cracked all the way through. It was not cracked when we took it into QC. When my husband asked about it before driving off, Thomas took photos and reviewed the original photos. He determined that there didn't appear to be a crack when we brought the car in. He said he would check with Ron the following Monday to see if it could be sent to accounting. Thomas also mentioned QC had this issue recently on another car. Unfortunately, we received a phone call from one of your younger staff the following Monday, telling us Ron denied the claim to replace the windshield. I'm not sure why Ron didn't contact us. I called Edwin and requested he intervene; he tried, with no result. After we got the car home, we also realized that fasteners are missing on the rear-left wheel well, creating a rattle in that corner, and it may also be coming from the rear bumper liner on the right side. This is after having our car in quality check for days. When I contacted QC again to ask for your email addresses, I was told that the person would have to get Ron's permission to give me your emails. I explained I wasn't asking for personal information, just your business emails. I was told again the person couldn't do that without Ron knowing first. As you can imagine, between being told the claim was being denied (and essentially accusing us of trying to defraud you), all those weeks of hard work from Edwin building a long-term relationship with us were dashed to pieces in a few short minutes. Ron couldn't even call us and tell us his decision; he had a younger staff member do it. Yikes. Cowardly move.

Took my car in for a hit and run. The body work was pretty good, matched paint well, listened to my…read morerequests (though pushed back more than you'd want), and you can't really tell my car was hit. However, when I picked up the car white dust (assuming something to do with paint or filler) was all over my back seat / floor area, one of my back doors was missing internal parts (back doors were not damaged so no reason to touch them), tire valves were missing caps (why?), and the car reeked of ammonia mixed with some acidic cleaning agent (assuming trying to cover up the ammonia smell). They also never called me to pick up my car or to drop off my car (though the guy at the front desk claimed they did) so I was stuck with a rental for much longer than necessary. I would really only recommend this place if, like me, this was one of the few body shops that works with your insurance company.

Person over the phone was extremely rude and talked to me as if I was "stupid" and uneducated, I…read morewould have to assume it's because of my speech disorder, but I truly don't know. All I wanted was an accurate price. How do you expect to get business when you speak down to your customers and try to interrupt them when they explain that the customer service is bad. I hope the person does not speak like that to other customers.

Took me out to car to show what they were unable to fix. Could hardly see the scratch until he…read morepointed it out. They were great

Everything was repaired immaculately. The staff was easy to work with. Quick turnaround on the…read morerepair.

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

I only take my truck to this location because Alex and the A&R team provide quality work and…read moreexcellent, honest customer service. I highly recommend them!